343 comments found

court Purchased

Hoping to get advice on how to reorganize the files so that I do not see the Karma-HTML folder in the url and so the links are not broken. I tried to create my own folders, but it didn’t work – wouldn’t relink in Dw. I am using Business Catalyst and Dreamweaver CS5 . Any help to make it an easy process?

Thanks in advance!

TrueThemes

Hi There,

We’re happy to have a closer look at your website and help to get you all squared away. :)

All of our Theme Support is conducted through our TrueThemes HelpDesk. Please kindly submit your question on our HelpDesk so that our dedicated support team can get you rockin’ and rollin’.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

Default-user
court Purchased

Fyi: I ended up fixing this problem myself, but it may have led me to my current one. I will be contacting your Help Desk regarding my color not showing properly. Not sure what I did wrong, but I’m sure I’ll be led to a resolution with your great service.

TrueThemes

Sounds great my friend. Yes please feel free to reach out to us via our HelpDesk and we’ll get you all squared away.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

Thanks for all the answers, we bought the wordpress version, the http://www.wpquestions.com is not working for some reason, do you recommend any other site where we can hire professional wordpress people who can do full customization for our newly bough site?

Many thanks

TrueThemes

Hi There,

Very sorry my friend. It seems that the WP-Questions site is no longer active.

I’ve just reached out to the owner of WP-Questions to find out if the site is indeed no longer active.

In the meantime, we do have a small network of WordPress developers that will very likely be interested in your website project. Please kindly let us know your email address and we’ll make the introductions :)

Cheers :)

TrueThemes

Hey mate,

We’ve just heard back from the wp-questions site owner and they’ve let us know that the website should be back up and running by Monday.

Cheers :)

Hi Please email us on sales AT digitaldoorlocks DOT com DOT au

TrueThemes

Sure thing my friend.

We’ve just sent an email to a few developers and we’re just waiting to hear back. Once we hear back we will shoot you an email and make the introductions and you’ll be well on your way.

Cheers my friend :)

TrueThemes

Just sent you an email.

Cheers my friend :)

mondi Purchased

Hello, First of all thanks for the awesome theme! I have just a question, there’s a simple way to have 2 different image sliders in the same page, using two columns. (exactly how is the 2 columns portfolio, but with sliding images for each one, instead of having the “zoom” caption.) Or for example having two “home page like” sliders in a two column layout? Thanks in advance. Best regards.

TrueThemes

Hi my friend,

There is not currently a built-in option for the functionality you’ve listed however you can certainly customize your theme and build in this functionality.

We’re not available for customization work however we do work closely with very skilled Wordpress programmers and we’d be happy to make a recommendation.

Please just let us know if there’s anything we can do to help.

Cheers my friend :)

Default-user
mondi Purchased

Thanks for answering so quickly, you are amazing!
I’m using the HTML version btw.
I just solved the issue. Here’s how, just for knowledge.
I created new functions in the jquery-1-slider.js by duplicating the original one, and naming it differently, then i did the same thing in the CSS rules (“JQuery” section) for the “new named” slider function and then called it back in the html code, all inside the two column “out of the box” layout. It worked like a charm!
Thanks for your support! is nice to know that you care so much about your customers!
Cheers!

TrueThemes

Brilliant! Very well done my friend!

Cheers :)

I purchased Karma web template for $20 about 10 hours ago. But how do i download this? When i click on downloads link (at top right sub menu under my registered name). it displaying nothing (no downloads available). Tax invoice is http://themeforest.net/accounts/invoice/2872516

Regards, Satya

TrueThemes

Hi Satya,

Thank you so very much for your purchase.

We personally do not have any access or control over the downloads and payment section here on ThemeForest. We are only an author on the marketplace.

Please kindly reach out to the ThemeForest/Envato support team and they will get you all sorted away: http://support.envato.com/

Cheers my friend :)

On the homepage option “video right”, I want to use flash video, is there a swf player already built in to this package. Better yet, would you mind just giving me a quick step-by-step on it? I don’t want to use youtube, vimeo, etc. Thank you!

TrueThemes

Hi There,

Currently there is not an option for an embedded flash video. You can likely achieve this functionality most easily by using a 3rd-party plugin.

Please do a google search for “Wordpress flash video” and you can very likely find a plugin + instructions for integrating this into your website.

I hope this is helpful for you my friend.

Cheers :)

Hello again,

I meant to mention it earlier, but I forgot. This is a truly amazing template, and I can’t wait to see your future designs. I just assumed there was a flash video option built in because it is one of the examples on the 4-column gallery pages. That’s okay, though. Thank you!

CBOnline Purchased

Hi, I have noticed that on the “Homepgae 3D 2” that the text is overlayed by the slider in Internet Explorer 9. Can you please have a look at this and let me know of a resolution??

TrueThemes

Hi There,

We are happy to investigate this further for you.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

Hello, I was looking to purchase this theme and was just wondering if this is html5 css3 code? Thank you :)

TrueThemes

Hi There,

Thanks so much for your Karma interest. :)

Karma is currently XHTML Strict + CSS . It includes some CSS3 properties however we’ve primarily used the CSS 2 .1 spec so that your website will render exactly the same in older versions of IE.

Please let us know if there’s any further questions we can answer.

Cheers :)

mondi Purchased

Hello, sorry for disturbing you again.
I noticed just an issue, in my website i removed the “top footer” section in every page, because I don’t need it.
The “bottom footer” that im keeping there, in “short content” pages, leaves a blank space below it. How can i fix it and have the bottom footer sticky to the bottom of the page? regardless of the browser’s window dimensions? There’s a quick way to do that?
Thanks in advance!
Cheers

TrueThemes

Hi There,

All of our Theme Support is conducted through our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers my friend :)

CBOnline Purchased

Outstanding customer service!! :) Very quick response times and understood exactly what was needed to be done. We bought both the website and email templates and very happy with both.

TrueThemes

So glad to hear it my friend! Thank you so much for the kind words!

Cheers! :)

zago Purchased

Dear TrueThemes,

in the blog page, at the bottom, there is an issue with the pagination. If you have 1 or 2 page, is all, ok, if you have 5 or 6, you can see a strange line near the page number, and if you have more than one line of page (try 25) there are serious problem.

Can you fix these please?

I’ve sperimented this issue with firefox (v12) and chrome last version

Many thanks Roberto

TrueThemes

Hi Roberto,

We’re happy to look into this further for you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

Dear, i need help! I want fix the previous and next buttons on the gallery. Anyone can help me? thanks

I need to fix the next and previous buttons on the gallery. thanks for your help

I can’t sign up to your site because Themeforest block my purchase code! SO please give me a reply here. thanks

TrueThemes

Hi There,

Our apologies my friend but we need to maintain all Product Support within our TrueThemes Support HelpDesk. We have multiple employees spanning all across the globe, and we need to maintain company organization.

Your item purchase code should indeed be available. Please check out this visual guide for locating your item purchase code: http://support.truethemes.net/wp-content/uploads/item-purchase-code.png

If you’re still having difficulties with the signup process please kindly shoot us an email and we’ll manually create your HelpDesk account for you. You can email us at: info [at] truethemes.net

Thanks so much for your understanding my friend.

Cheers :)

Wonderful theme! Bought the Wordpress version as well. I would recommend this template to just about anyone. Perfect with the video’s and simplicity if you are new to development. Even an experienced developer can get a huge ROI with this item. Just the columns, typography, and layout structure alone is worth the money.

Thanks again!

TrueThemes

Thank you so much! Your kind words mean so much to us!

Cheers my friend! :)

mikkif13 Purchased

Can’t seem to access your user manual. I am having difficulty inserting pictures into the gallery pages. Any help here?

TrueThemes

Hi There,

We’re happy to assist you with this my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

TomRigg Purchased

Hi All,

I bought this template yesterday and gave it five stars after I uploaded the vanilla version to my server – the code is very well written and it’s a dream to work with. I had a slight issue with sub menu items though so this resulted in the posting of a help request in the developers help site.

This is the main reason I’m writing this post, I’d like to pass on to everyone reading this that the service levels I received from these guys were among the best I’ve experienced EVER (I’ve been in online business since 1997). They were a complete dream to work with – just like their code!.

Well done and keep up the good work guys..

TrueThemes

Thank you so much my friend. It’s truly our pleasure to serve you.

Cheers :)

Hi, it looks a very great wp theme, i will enjoyed buying it soon,

Just some questions : - can you help us to populate the theme with the same demo data (text & images) ?? - are some free stock photos could be included (icons and photos) ?? - is this theme is suitable to a small call center (if not, any advice ?),

Waiting fast reply, regards

TrueThemes

Hi Mate,

Thank you for your Karma interest. As per your questions:

1. Karma comes with XML Demo content that provides you with a “shell” of a website including all the various page templates, etc. This gives you a very nice starting point which enables you to compile the rest of your website very quickly.

2. Karma is the perfect theme for every type of company. You will just need to decide if it has the design and page templates you are in need of for your website.

Cheers my friend :)

Hi there,

I am currently trying to do a couple of edits to the home page and I am having difficulty.

1) The header background with the rays needs to be extended downward as my logo is larger than the Karma Logo in the template. It seems it can only go down so far. Can you tell us what to edit in order to extend the gradient background with the rays included?

2) On JQuery Banner we are having trouble extending the full width for the final slide. Right now the banner is a frame within a frame and it will not extend edge to edge. Can you tell us what to edit?

Thanks so much, Michael

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