TrueThemes

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4277 comments found.

Hi, 15 days ago you said next big update was 1 week away… which is 7 days. Can you please advise of this?

Sure thing my friend, we’re very close to completion and should have this update out the door within the next few days. There were a few unforeseen items that needed resolving.

Thank you :)

Thank you again for your patience my friend.

Karma 4.8.0 is released and available for download!

Please find more details in our comment below: http://themeforest.net/item/karma-responsive-wordpress-theme/168737/comments#comment_13085414
collylad

collylad Purchased

Hi we love your theme overall, but we are having a big problem with Visual Composer. It suddenly stopped working. We checked VC support and they say we should not have to pay to buy the new version of VC (which should be compatible with latest WP update, and work) They say your theme provider (you) should provide an update with the latest version of VC included, so everything hopefully will then work. Can you advise please? We have an angry client whose website is on hold now for 2 days due to this.

Yes sure thing, no problem at all.

Visual Composer is already fully up to date on our server. Please follow these instructions to update to most recent version: https://help.truethemes.net/knowledge-base/manual-plugin-updates/

For any further questions and all future support please submit a Ticket at our Help Center and our dedicated Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

collylad

collylad Purchased

i THINK YOU DONT UNDERSTAND. The Visual Composer you have in your theme, will NOT WORK with the latest version ( 4.5 ) of Wordpress. VC stopped working suddenly, and there are HUNDREDS of posts on their Envato comments about it. The VC you have bundled in Karma will not work in WP 4.5. We tried re-installing your latest version of Karma to see if it would work, and it does not.

Hi there,

Sorry to hear you are still experiencing issues. We 100% completely understand what you are saying.

Please understand that right here in front of us we have a 100% fully functional website using Visual Composer 4.11.2 + Wordpress 4.5 + Karma 4.7 + Karma Builder 2.1.0…..these are all the latest versions that come packaged with the theme. Everything is working seamlessly with no errors at all.

The issue sounds like it is related to something outside of the Karma theme / plugins such as web server configuration, 3rd-party plugins, broken installation of wordpress, etc.

We’re very happy to troubleshoot and help you resolve this issue. Please submit a support ticket and provide your Wordpress Login details so we can gladly take a closer look and help you to resolve this issue. If you’ve already submitted a Ticket please kindly ignore this message and our Ticket response will be arriving via email.

Thank you :)

Hi please update theme with the last Visual composer version.. since WP 4.5 core update, the VC need to be updated and does not work any longer…. please react quickly :-)

Hi Philippe,

Good news! We’ve already updated those files a few days ago as soon as they got released.

Please follow these instructions for upgrading your plugins to the latest versions: https://help.truethemes.net/knowledge-base/manual-plugin-updates/

Need further support? Please contact us via our secure Help Center and our support team will be delighted to help you.

https://help.truethemes.net

Thank you :)

Hi TrueThemes, you mention about a template update in order to cover plugins etc. and provide WP 4.5 compatibility. But still the Last Update is 9 October 15 while you’re above link is pointless.

Hi my friend,

All included plugins are served up separately from the theme on our secure web server. We update all plugins as soon as new versions become available.

Our dynamic system enables you to upgrade plugins without the need for a theme upgrade.

Following the instructions in the upgrade tutorial will indeed provide the most up-to-date files.

Thank you :)

wanajo38

wanajo38 Purchased

Simply magical! I have no particular expertise in creating websites and I was able to build my website in just 3 days. There are huge opportunities, the design is beautiful, the support is very responsive (answer and solution in less than 1 hour during my first contact). I recommend this theme 100%! Thank you for this excellent work, the next time I want to buy a template, I will buy it in your store!

Thank you for your kind words! We’re so glad you’re having a great experiencing with Karma! Much success to you my friend! :)

Really like this theme but please keep us informed on update content/status and compatibility.

You are in good hands my friend.

Karma is our flagship product and compatibility is a very high priority for us. The theme will never go more than a few days of being incompatible with any major update of plugins/wordpress core.

Our developers are on the Wordpress beta team and we’re implementing fixes in the theme before those newer options even reach the public.

Thank you :)

Also, the method you have to update 3rd party plugins is pretty cool ….but when you remove the plugin it removes all the custom settings, mappings, etc.

Hi There,

Thank you my friend.

Losing data is only true for the revolution slider plugin, all other plugins maintain all of their existing settings. Revolution slider simply requires a slightly different update method as per outlined in full detail here: https://help.truethemes.net/knowledge-base/manual-plugin-updates/

We’re always here to help with any questions at all so please reach out to us anytime at our Help Center: https://help.truethemes.net

Thank you :)

Hi, we’re using http://goo.gl/RU1qsr in the home page parallax slider (similar to http://karma.truethemesdemo.net/sliders/parallax-banner/) and we’d like to know how to make sure the bottom part of the image (critical in our case) stays always visible even when user scrolls up and down. Thanks.

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Ok thanks :)

Hi Karma, where are the theme options / preferences / settings stored? Can I export these?

Hi There,

Site Options preferences are not exportable at this time.

Thank you :)

Hi, thanks for responding. Will they ever be?

Hi,

Yes there will definitely be an update to the Options Panel to include an import/export option. We’re brainstorming a lot of ideas for the next steps in the future development of Karma so we do not have exact details about when this will be implemented.

Thanks :)

seethesun

seethesun Purchased

Hi. The support site shows a new update as of 4/25, to 4.8. However, Themeforest still shows 4.7 and my theme hasn’t auto-updated. When will 4.8 be released? Thanks.

Sure thing my friend, please see note in our comment below :)

Hey Everyone,

Karma 4.8.0 is officially released and now available for download!

There are some important notes about existing users upgrading to this new version of Karma.

Please check out the links below and feel free to submit a Ticket on our Help Center if there’s anything at all we can help you with.

Thank you so much for letting us serve you.

Stay True!

One of my client want me to used Karma theme and i am wonder there is no import or export theme options.

Hi my friend,

There is currently no import/export of theme options settings. These settings will however be transferred to a new website when following the “Moving Wordpress to a New Server” instructions outlined by Wordpress: https://codex.wordpress.org/Moving_WordPress

Thank you :)

Thanks for fast reply. Its work.

djneodxb

djneodxb Purchased

Hi, I am getting an error after Installation & when I Activate the theme:

Fatal error: Cannot redeclare class Walker_Nav_Menu_Edit_Custom in /home/studio9dxb/public_html/wp-content/themes/Karma/framework/nav-output.php on line 340

Please help. Regards, Neo

Sure thing my friend,

We’ll just need to log into your website to replicate this issue and provide solution, Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

dave8952

dave8952 Purchased

Hi, just updated parent (Karma) to 4.8.0, and a number of Site Settings changed. I was thinking that by just replacing the Karma folder (not the child), that my changes would be maintained.

Thanks, Dave

dave8952

dave8952 Purchased

And can you tell me the proper way to update Karma, when using the Parent/Child setup? Your Update video doesn’t explain it well. Exactly what should I replace? Anything inside the Child folder? Thanks.

Hi Dave,

We’re very happy to assist you with your theme upgrade.

The existing Site Options settings from Karma 4.7 to Karma 4.8.0 are very similar and will remain completely in-tact during the upgrade. No changes will be lost. If there were any issue during your upgrade please use the link below to contact us via our Help Center and we’ll gladly log into your WP-Dashboard and help to resolve any conflicts.

As per a Child Theme, this will always remain un-touched during an upgrade, and the Parent Theme will recieve the updates.

Upgrading from Karma 4.7 to 4.8.0 requires a one-time manual update and all future updates are served up as a one-click automatic update directly inside the WP-Dashboard.

Please follow the “Manual Theme Update Instructions” outlined on our Help Center here: https://help.truethemes.net/knowledge-base/how-do-i-update-my-theme-to-the-latest-version/#manual-install

For assistance with any of these items please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

dave8952

dave8952 Purchased

Thanks, I’ve submitted a support ticket.

mrrod

mrrod Purchased

I am using the EventOn plugin purchased from Codecanyon with your theme latest version! The plug in was working fine until I updated the theme, here is the link: http://graceacademync.com/calendar/ calendar is not displaying the way is supposed to.

Here is the responds from the Eventon people: I would suggest you write a message to your theme developer, We build the plugin based on default wordpress theme. And if the theme you are using is built correct it should abide by standard wordpress codes.

Can you help? Thanks.

Sure thing my friend,

We’re happy to take a closer look and help to determine the cause for this issue. It sounds like a javascript conflict and likely a very simple fix. Please know that Karma is indeed coded to all wordpress codex standards.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

mrrod

mrrod Purchased

I submitted ticket, I hope you guys can help! thanks

Can you tell me how to remove the home page bullet point that now appears on every single page just below the title bar, it is very annoying.

Hey Mark,

It looks like we may have a small bit of faulty logic in the new update related to the horizontal sub-menu on full-width page templates. We’re working on a seamless fix and will have an update released within 24 hours.

In the meantime we do have a workaround to get it fixed right away while we add that fix.

Please submit a Ticket using the link below and provide us with temporary login details to the WP-Dashboard, as well as the page(s) in question so we can gladly get this resolved for you.

https://help.truethemes.net

Thank you :)

Hello Once Again, I am wonder how to set Header Shadows >> Shadow Style 1 I really can’t find to set the header to shadow style. Can you please help me thanks.

Sure thing.

This new feature was introduced in Karma 4.8.0 and can be found in the Site Options Panel under: Appearance > Site Options > Header

If any further support required please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

Thanks again for quick reply.

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