TrueThemes

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4316 comments found.

On my blog page and blog posts the featured image I uploaded continuously loads and never actually loads. What is going on?

Hi There,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

A bit of a shock to see $41.30 to renew support for 6 months, when I can purchase the theme again for $59 with 12 months support! Surely you can do better than that.

Hi there.

Pricing is 100% out of our control and entirely controlled by the Envato Marketplace.

Please feel free to voice your concerns directly to Envato: https://help.market.envato.com/hc/en-us

Thanks :)

I will do so – it is just ridiculous.

I got an email from Envato on April 29th advising on an update to this theme. I logged in, saw v4.8, downloaded it and installed on my site. On May 30th I get another email from Envato advising on an update, but the latest available version is still 4.8. Is this the same 4.8 from a month ago? If so, why the second email from Envato? If there are differences then why is it still called v4.8?

Hi there,

Apologies for any confusion with the theme’s version number.

With the Automatic Updates activated (as per the video above) you’ll always receive the most recent version of the theme.

If ever a question about version number feel free to check the changelog or simply reach back out to us, we’re always delighted to help :)

Perhaps here on our end we should consider updating the theme’s avatar with the full version number to help further avoid any confusion.

Thank you :)

Updating the avatar would be a good move. So would a prominent link to the changelog – awesome documentation but I didn’t see it anywhere until your last reply.

Thanks for all your help.

Thanks for your valuable feedback my friend, we really appreciate it.

Cheers :)

Pre Sales Question:

The top bar here (http://themeforest.net/item/karma-responsive-wordpress-theme/full_screen_preview/168737) with the social media icons on the right, and menu on the left. Can I replace these with text/html/shortcodes. The outcome I am trying to achieve is to have buttons in the top bar above the menu similar to this: http://i.imgur.com/P6GXEyK.png

Thanks.

Hey RZ22!

Yes. The top-toolbar left and top-toolbar right are widget regions which can contain anything you’d like

Thank you :)

These guys rock there support is outstanding, they worked with me all the way to have my theme running the way it should. Thanks for such a great support team working everyday to keep us all happy. Thanks again.

Thanks so much for the kind words my friend. So glad you are happy with our services :)

hello! all the banners that I have inside frame style have shifted and I don’t know what happen or how to put everything back to normal. Here are the links to the pages that look distorted http://stonewaterchurch.com http://stonewaterchurch.com/about-us/ Please let me know what to do =(

Sure thing my friend,

We’ll need to take a closer look behind the scenes to help you resolve.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Hi! Suddenly my Jquery slider2 isn’t working anymore on the homepage, I did not change anything. Tried to install the new updated Karma theme but no help. What can I do to solve this? http://www.dejastone.nl

Sure thing my friend,

We’ll need to take a closer look behind the scenes to help you resolve.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Does the theme support woocommerce 2.5.5

Yes

wanajo38

wanajo38 Purchased

Hello ;) is there a way to navigate directly in the lightbox when we use this layout http://karma.truethemesdemo.net/pages/gallery-3-columns/#prettyPhoto thank you very much !

Hi my friend :) ....linking directly to a lightbox is unfortunately not possible.

If there’s anything else at all we can help with please submit a Ticket using the link below and our dedicated Support Team will be delighted to further assist you.

https://help.truethemes.net

Thank you :)

wanajo38

wanajo38 Purchased

Thank you ;) another quick question, is there a way to put the € at the right side in the prices boxes ? thx

Hi my friend,

Kindly use our Help Center for all support-related inquiries. This is the best way for our team to collaborate and provide the best possible service.

https://help.truethemes.net

Thank you :)

Hello My friend has Karma theme installed on one of his website but yesterday the website started showing some errors & I suggested him to update the theme, As he cannot login to his admin panel because of errors, he does not know what version of theme he is using. Is there any way we can check what version of Karma theme his website is currently using ?

Sure thing my friend,

The theme version is listed at the top of “style.css”

Here’s a link to access this file directly….you’ll just need to change “yourwebsite.com” to the actual address of the website:

http://yourwebsite.com/wp-content/themes/Karma/style.css

We’re very happy to further troubleshoot any issues for your friend. He will of course just need a valid purchase code and valid support for Karma theme. He can reach out to us anytime via our Help Center: https://help.truethemes.net

Thank you :)

Mini0n

Mini0n Purchased

Hey there!

How can I change the text of the Site Options when translating the page (with qTranslate X)? They seem to be static for all languages.

Hi There,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

razorq

razorq Purchased

I searched through here trying to find a solution for changing the height of the “featured image” on the blog post. Is there a solution? The info at https://help.truethemes.net/knowledge-base/how-to-change-blog-post-featured-image-to-thumbnail-size/ doesn’t seem to be applicable. I just prefer to have the height match the width. Love the theme so far!

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Unable to Update

I’m unable to update from 4.7 – I tried adding the purchase code and installing the updated wordpress theme file – any ideas? there is a child theme

Hi, we’re happy to help.

The upgrade from 4.7 to 4.8 requires a one-time manual update of the theme.

Full details are outlined here: https://help.truethemes.net/knowledge-base/new-updating-server/

Thanks so much :)

have a good day open for your theme or plugin. continuous virus infected the system , I await your urgent help in this regard

Hi There,

We’re very happy to investigate this for you.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

jobst

jobst Purchased

Hi I have been using Karma for some time, still love it. The latest karma has some missing explanations and missing items in the downloadable content.

1) When using pricing boxes I had to read the source code to find out how to add a URL to the buttons, in the example downloadable content it is never shown how to do it.

2) the latest example downloadable content does not show all new features, for example the mega menu is not shown. Yes the main demo website shows all new features but then I do not have the example articles on how to do it.

3) I cannot find all Shortcodes for new karma theme, I found a list of shortcodes https://help.truethemes.net/knowledge-base/karma-shortcode-reference/ but many are missing, even of the older shortcodes. For example I had to change some of the image frames, it took me a while to do this, plust I had to read the source code to find some extra shortcodes.

thanks jobst

Hey @jobst!

We’re very happy to assist you with these questions.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

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