TrueThemes

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4073 comments found.

rosmary1

rosmary1 Purchased

Hi, Karma builder update is not possible to me. The screen is stopped when I clcik ‘update’.

Hello

We’ll be happy to provide assistance. All Theme Support is provided via the Help Center.

Please access our private and secure Help Center and our Support Team will be happy to help.

TrueThemes Help Center

Thank you :)

rosmary1

rosmary1 Purchased

Where can I know my purchase number?? Here I cannot find

Hi there

In the Help Center Registration Page, please see a “Where can I find my item purchase code?” link – simply click that for a visual guide where to find the Purchase code.

https://help.truethemes.net/wp-login.php?action=register

Cheers :)

Great theme, superb support – couldn’t ask for more :) Thanks!

Hi there

Thank you so much for your wonderful feedback!

Cheers

SJScribe

SJScribe Purchased

This is a great theme, so many possibilities to achieve a customized look. Love the visual composer recent addition. A few problems here and there but the support team has always been very helpful.

Bravo and thank you. :)

Thank you so much for your wonderful feedback!

You rock! :)

I have used several themes in the past and Karma is BY FAR the best I have ever used. I have needed support here and there and the team’s responsiveness far EXCEEDED my expectations! I will be buying this template again for my next web project I start in a few weeks! I love the option of the visual editor as well. Thanks Karma team! 5 stars!

Thank you so much for your wonderful feedback and support!

You rock! :)

hello , i uninstall and installe again wordpress because a fatal error. Now i can’t download my karma theme. Please help me . thanks

Hi

All Theme Support is provided via the Help Center.

We received your Support Ticket and already replied.

Please continue using the Help Center for all Theme support.

Thanks

Hi :) I have some problem with my Karma – Responsive WordPress Theme 1-The Karma jQuery2 slider is not working on my home page (when I log in to my WP dashboard then everything working good…weird) http://www.legendarypics.com 2.Why do I have blank space between photos? http://www.legendarypics.com/product/sphare-collection And here is my HTML Example Could you help me with this two issue…Im still new with this stuff and I dont know what to do to fix it… Thank you so much :) Tom.

Hi

Please see our answer bellow…

Thanks

Hi :) I have some problem with my Karma – Responsive WordPress Theme 1-The Karma jQuery2 slider is not working on my home page (when I log in to my WP dashboard then everything working good…weird) http://www.legendarypics.com 2.Why do I have blank space between photos? http://www.legendarypics.com/product/sphare-collection And here is my HTML Example Could you help me with this two issue…Im still new with this stuff and I dont know what to do to fix it… Thank you so much :) Tom.

Hi there

We’ll be happy to provide assistance. All Theme Support is provided via the Help Center.

Please access our private and secure Help Center and our Support Team will be happy to help.

TrueThemes Help Center

Thank you :)

Hi there, I love the theme, very robust. I was just wondering if it is possible to change the default prettyPhoto popup to another popup plugin? As it doesn’t reproduce on mobile devices very well (the popups are smaller than the thumbs!) I have tried using “Responsive Lightbox by dFactory” plugin which gives me this capability but it isn’t overriding the default prettyPhoto. Any help would be greatly appreciated! Thanks very much.

Hi there

Thank you so much :)

Unfortunately this request is outside the scope of theme support and will require hiring an outside party for custom theme modification. Here are 3 great services that our customers have successfully used for affordable theme modification:

- Envato Studio: https://studio.envato.com/explore/wordpress
- WPQuestions: http://www.wpquestions.com/
- Codeable: https://codeable.io/

Cheers

pes6214

pes6214 Purchased

how can i view reply to my ticket (contact us form submitted) other than going to my email? After submitting the contact us form with an inquiry, I realized that the email address on profile was not valid. I just changed my email address after submitting the inquiry…

Hi there

All replies to a Support Ticket are submitted via email.

If you have not received a reply because of an incorrect email address, please just submit a new Support Ticket.

Cheers :)

dgabran

dgabran Purchased

I purchased the Karma theme because it looks beautiful. It’s unfortunate though that I have not been able to take advantage of it’ because it’s very slow…takes long time to load pages and I have very fast internet service. I hope you can look at this more closely. Best of luck!

Hello

We’ll be happy to provide assistance. All Theme Support is provided via the Help Center.

Please access our private and secure Help Center and our Support Team will be happy to help.

TrueThemes Help Center

Thank you :)

Dears,

since a long while we’re facing the first problem with Karma Theme:

After updating to WP 4.4 the homepage slider is not working anymore. We watched several videos, but can’t find the mistake. Website is www.fs-medienbaratung.de

Regarding your HelpDesk… we have set up the account long time ago and do not remember the password. So we asked a new one, but unfortunately there must be on top an old email address… :-( we checked all we have, but nothing arrives… sorry! Setting up a new registration gets refused…

Kindly help.

BR, Petra

Hello Petra

Please send me an email to miguel@truethemes.net and I will look into your account on the HelpDesk and get you all setup and able to logon in no time.

Cheers :)

pes6214

pes6214 Purchased

I have already submitted my tickets but is taking a long time receiving an answer. I was wondering is there a way to navigate to adjacent pictures in Filterable Gallery without having to exit out of each picture to view the next? The absence of “to the right” button in gallery is very inconvenient for viewers. Thank you in advance for your time and help!

Hello

A reply was already provided to your support Ticket.

Please continue using the Help Center for all Theme support.

Thanks

Balaton01

Balaton01 Purchased

Not only are you getting an excellent and refined WP theme, you are getting A+ support! I love this theme and when I had an issue, they took care of it promptly. I am one happy customer, and for those on the fence with buying this theme, just buy it! The support alone is something that will give you peace of mind should you run into any difficulties.

Hi there

Thank you so much for the amazing feedback!

You rock! :)

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