3721 comments found

I just bout and downloaded the latest theme file, installed, and the updater says there is a new version. Where do I get it? Why is it not posted in ThemeForest already?

TrueThemes

Hi There,

Sometimes certain web servers kick back this notification even though the theme is indeed up to date.

The most recent version is 3.0

If you do indeed have 3.0 installed then you are all good to go.

If you’d like us to investigate further we are very happy to do so. Please simply submit a ticket on our secure HelpDesk and our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

hello

I just uploaded this theme and according to my anti virus there is a Trojan in it. Detected: Exploit.JS.Retkid.a Trojan Program

Please advise?

TrueThemes

Hi There my friend,

We can ensure you there is indeed not any viruses associated with our themes.

We’re very happy to take a closer look and help you pinpoint the cause of the issue.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hi there… I am interested in this theme… quite versatile. Two questions before I purchase… is it easy to plug in an audio player and a upcoming events (calendar with event info)? Thanks!

TrueThemes

Hey There,

Thanks so much for your interest in the Karma theme.

Karma doesn’t come with those specific functionalities however it is very compatible with 3rd-party plugins which can be installed to achieve your desired functionality.

You might be interested in checking out CodeCanyon for a large variety of premium wordpress plugins: http://codecanyon.net

Please give us a shout if there’s anything else we can do to help.

Cheers :)

drog1998 Purchased

This theme keeps getting better and better. Keep up the good work.

TrueThemes

Thanks so much my friend.

Cheers :)

amirio Purchased

Hi there

I purchased this amazing theme a couple of weeks ago and used it for one of my clients. After a while my client said he wants to use another theme so I deactivated the theme from his domain. Now I want to use it for myself, and I uploaded it to my wordpress. The problem is when I click “activate” it only shows a white blank page and doesn’t work. Is that because I installed it once before? If so, could you please help me to fix it, because as I said, I’m not using it on that website anymore and I want it for myself.

Thank you in advance

TrueThemes

Hmm…Everything should install nicely for you.

It could perhaps be a plugin conflict of some sort.

We’re very happy to log into your website and have a closer look at the issue.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user
amirio Purchased

Thank you very much for the reply. I will submit my question as a ticket soon.

Thanks again

tmws Purchased

Hi. I purchased this a while back and really loved the design but switched to another theme bc it wasn’t responsive back then. I still have the site and now am designing a new site. I love this theme and I guess it is now responsive?? So can you tell me whether the version that I already own is responsive or how to get the latest version on my old site? I would gladly buy this theme again for new site if it is responsive now.

Default-user
tmws Purchased

Thank you!! I’m just wondering: will this cause any errors or problems with the existing content? Thank you again!! I’m very excited that you’ve made this responsive and plan to order again for another website very soon, maybe today. :)

Default-user
tmws Purchased

Hi. Update!! I was able to download the new theme and have installed it. Just one small problem. I was wondering if you could view on a mobile phone because the logo is basically sitting under the picture (when viewed on a mobile phone). Can you suggest a repair possibly? The website is personal-injuryattorney.net. Thank you!!

TrueThemes

Hey my friend,

The logo is rendering nicely for us on our end but we’re very happy to have a closer look at your website to see if we can pinpoint the issue.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Good evening this like one of the most customizable themes I’ve seen . I have couple general questions. One I’m a professional photographer and on the surface this looks a bit more geared towards business type company’s anyway of enlarging the photo or slider box of the front page to give more pop to my images in the front page? Also can you think of any photographer clients page you could send me to to help see ideas for this theme ? And last can the navigation buttons be moved left or right?

TrueThemes

Hi There,

Thanks so much for your interest in Karma.

Yes you are indeed correct. Karma is more geared toward a business/corporate/non-profit type of website. It can indeed be used for photography but doesn’t include photographer-specific functions.

The slider on the homepage can indeed be enlarged however it will require making modifications to the theme’s code in order to do so.

To be completely honest we are not out to make sales and we want you to get the best bang for your buck. We recommend searching for a theme that is geared specifically toward photographers. This will give you a better end-result and make your life a whole lot easier during the building process.

We’re still absolutely here for you if you do indeed decide to stick with Karma so please feel free to give us a shout at anytime.

Cheers my friend :)

Hello, Just one question. . Is it posible to put 1 level menu fullwidth under the logo? Thank you

TrueThemes

Yes it will require some minor CSS additions but very easy process to do.

We can absolutely guide you through the process.

Cheers my friend :)

Hello, I want to purchase this theme and use it on multiple (2 or 3) websites of my own, or companies that I work for, so I don’t want to resell it. Question: regular or extended licence should I buy? By the way, you guys are absolutely amazing!

TrueThemes

Hi There,

Thanks so much for your interest in Karma my friend.

A Regular License will be good for your needs. You will just need to purchase a separate license for each website that uses the theme. So for example if you have 3 websites using Karma you will simply need to purchase 3 Regular License.

Hope this is helpful my friend.

Please let us know if there’s anything else we can do to help.

Cheers :)

Hi,

I am a beginner to wordpress. Is this a theme I will be able to work with? Or will I be over my head and struggle?

Thank You!

TrueThemes

Hi There,

Yes Karma is one of the most user-friendly themes available on the ThemeForest Marketplace.

Please feel free to check out the Karma Wordpress Training Videos on our HelpDesk so you can get an idea about how this theme is setup and used.

https://support.truethemes.net/training-videos

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

ktuskey Purchased

For the accordion shortcode, how do I create the state so that it is closed upon opening the page? Right now, it defaults to open.

accordion class=’extras’

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

saulp11 Purchased

Hello,

I have had this theme for about a month now and am using it for my own website. Everything had been working properly up until a few days ago. My homepage images will not load anymore and the “Services” tab on the navigation bar will not do the drop down option with the services we offer. Other images within the site are not working either.

Any suggestions?

Thanks

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hello,

Great theme! I am having trouble with the Pricing Tables though. I can add a table, but it is not saving the Products to the table when I click the Save All Changes button. Do you know why this might be happening?

Thanks!

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hello,

I’m newbie to WP and I’m in the process of designing a website for my technology services business and I’m having a tough time determining the major differences between Karma and Sterling.

Besides Sterling being your newest WP responsive offering, can you tell me what separates the two themes in terms of feature/functionality or if they are specifically geared towards different type of uses?

Thanks!

TrueThemes

Hey Brian,

Thank you so very much for your interest in our products.

The Karma and Sterling theme’s share very similar functionality. The biggest difference is the overall look and feel of each theme.

The other difference is the available shortcodes in each theme. We recommend to check out the demo of each theme’s shortcodes to see the differences. (links provided below)

Karma Shortcode Demo: http://themes.truethemes.net/Karma/features/shortcodes-demo

Sterling Shortcode Demo: http://themes.truethemes.net/Sterling/shortcodes

Other than that things are very much the same in terms of setting up and working with your website.

Hope this is helpful my friend.

Please let us know if there’s anything else we can do to help.

Cheers :)

aapta Purchased

I am using this theme for my site http://www.aaptasolutions.com/ and I seem to be having problem when I use lizatom shortcodes plugin. I get error messages on dashboard and some times it give me data base error.

TrueThemes

Hey my friend,

We’re very happy to take a closer look and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

nautero Purchased

I have been using this theme for awhile now for a local computer repair website, and I highly recommend it to anyone that may be looking into it.The theme presents a very professional look and the support you get from the developers here is world class.

TrueThemes

Thanks so much for the kind words my friend! It really means a lot to us.

Cheers :)

OMG this theme is smooth. Thanks so much.

Question regarding the accordion short code. Is there some little way I can keep the accordions expanded once they are clicked?

Right now you can only have 1 expanded at a time, and it would be great to allow them to stay expanded till the user closed them directly.

Thanks in advance :)

Here’s an example of accordion that that stays open until closed directly.

http://jsfiddle.net/gqe7g/327/
TrueThemes

Hey my friend,

Thanks so much for the coding example.

I can’t make any promises but our development team may indeed be able to provide you with some custom code in order to achieve the accordion functionality you are after.

Please kindly submit your question as a ticket on our secure HelpDesk so that our team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

tachov Purchased

Hello, How to change font family in menu navigation with Open Sans Condensed – not bold Tahoma?

TrueThemes

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hi, I’m interested in purchasing this theme. I’m currently using Dynamix for my site Metal Arcade ( http://www.metalarcade.net ) Can you tell me if you think Karma would be a good fit and easy to integrate with the way my site is currently set up? Thanks!

TrueThemes

You’re very welcome my friend.

The slider on the homepage has a set size but it can display an unlimited amount of posts.

Hope this is helpful.

Cheers :)

Default-user

Hi, I bought the theme yesterday, and I uploaded the theme and activated it after going into maintenance mode. EVERYTHING on my site was completely off- nothing showed on home page except a few widgets, which were completely strewn all over the place. Help! I’m putting my site back to my previous theme until I can resolve the issue.

TrueThemes

Hi There,

We’re very happy to assist you my friend. We just need you to please provide the details of items you need help setting up and we’ll get you all squared away.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

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