3864 comments found

Hi my friends!

I have an email marketing software I can make forms with. I want to use it on some pages instead of your form builder. I can make the form with the email marketing software but it if I do so, it won’t fit in the page’s design. Is it possible if I purchase Karma that your super team will help me and stlye the form’s code if I send them the code via HelpDesk so it will fit in my page’s design, or via HelpDesk you just answering questions and won’t do any work with my code?

Your da best! David

TrueThemes

Hi David,

Thank you so very much for your interest in Karma.

We unfortunately do not have the manpower to implement custom coding work at this time. Custom-styling a form would not be something that is covered in the support of the theme.

We’re very happy to lead you in the right direction in terms of things that need to be edited, etc.

Please give us a shout if there’s anything else we can do to assist.

Thanks so much

Cheers :)

Hi there, I have purchased the Karma theme ans so far its all good, except I don’t know how to add the nav description as seen in your demo. I don’t see and custom codes for it and don’t see it in the page edit section. Please let me know how to add the nav descriptions to the main menu. thank you.

Marco

TrueThemes

Sure thing Marco.

Please check out this article on our HelpDesk for instructions on adding the navigation descriptions:

https://support.truethemes.net/?knowledgebase=add-descriptions-to-main-navigation-items

Cheers :)

What are the loopholes if any with this theme related to: All in One SEO plugin Formidable Forms plugin Floating Social Media icon Plugin Inbound Writer (seo term research) plugin Blog issues if any Slider issues if any

We may switch our corporate site to this dreamflymarketing.com and we need to make sure it will not have any issues with our existing setup unless it replaces the need for the plugin etc. that it may conflict with. Please advise. Thanks so much.

Camden@dreamflymarketing.com
TrueThemes

Hey There,

Thank you so much for your Karma interest.

As per your questions:

1. All-in-one-SEO: Karma comes with a customized version of the plugin built into it’s core. You can choose to disable Karma’s SEO with a simple tick of the box and use the All-in-one-SEO as an external Plugin.

2. We’ve never worked with Formidable Forms Plugin, Floating Social Media Plugin, or Inbound Writer Plugin so we unfortunately are unable to provide details about those plugins. We can say however that Karma is built to all Wordpress coding standards and so long as the plugins are properly coded there should be no conflicts.

Please give us a shout if there’s anything else we can do to help.

Cheers :)

Also forgot to ask is the newest zip file for download – does it include all updates or do those need downloaded separately. Please advise. Thanks.

TrueThemes

The most recent files are included in the ZIP Package that you receive when downloading from ThemeForest. No additional updating will be required.

Cheers my friend :)

Hello. I bought Karma 3.0. However when I try to change color scheme or theme design, I have an error 404 Bad Request. Anything can be done here?

TrueThemes

Hi There,

The color schemes and theme designer are working nicely on our end but we are very happy to have a closer look at your website and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

ethanfx Purchased

Hi,

I just purchased the Karma theme, I started wordpress from scratch by following step by step video instruction until second video. It is only displaying the exact main page displayed at the end of the second video. If I press any menu it showing

Not Found The requested URL /pages was not found on this server.

Why this is happening although I never miss any step and I’m using the latest Wamp and Wordpress?

Thanks

TrueThemes

Hi There,

It sounds like it could perhaps be an issue with permalinks/htaccess on your website server.

We’ll just need to take a closer look at everything and help to resolve the issue.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hi! I have questions about this theme. Does karma support pagination shortcodes? For exemple if i want to use latest blog shortcode is it possible that it will have pagination? For example in striking theme it easy to do pagination in any places.

Is it possible to remove in every posts picture under post but steel have prewiew on blog page? http://demo.truethemes.net/Karma-Wordpress/

TrueThemes

Hi my friend,

Thank you so much for your interest in Karma.

Pagination shortcodes are not currently available in the theme.

As per your post preview question we are slightly confused by this question. Can you kindly provide a bit more details so we fully assist you with this?

Thank you so much

Cheers :)

Dear support,

First of all, thank you for the hardwork, the theme is really good looking and easy to tweak in general. I’m so glad that you support Woocommerce !

Although, I have a small issue regarding the jquery slider 2 homepage template: I followed your support in order to insert a full bleed image in the slider on my homepage which worked fine. -> The problem is: when I resize my window to a small display (I have the responsive layout activated), the full bleed picture doesn’t behave properly but the usual format (text on the left, pic on the right) does.

It seems that the tweak from the forum (published 496 days ago) didn’t consider the responsive layout at the time.

Do you have any workaround for such issue ?

Thank you in advance :)

TrueThemes

Hi my friend,

We’re actually working on the CSS for responsive full-bleed right as we speak. We should have a solution very soon.

If you haven’t already done so please kindly submit your question as a ticket on our HelpDesk so that we can send over the fix as soon as it’s all ready to go.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

One last question Looks like Karma has flash in it. Is this mobile compatible or not? Thanks!

TrueThemes

Hey There,

Yes the CU3ER flash slider comes with a jQuery Fallback which will be displayed when flash is not available.

Hope this is helpful my friend.

Cheers :)

it is very bad if pagination did not work in latest blog posts. Is it possible to change CSS or some files that it will work with pagination well? About prewie. I am talking about top featured image in every single post. Is it posible remove that?

TrueThemes

Hi There,

Is it possible to post a link which displays the pagination shortcodes that you are interested in using? It could perhaps already be built into the theme and we are just unsure of the desired functionality.

As per featured images on blog posts, yes these can indeed be removed. They will only be present if you specify a featured image for the blog post.

Cheers my friend :)

Hi there, I tried to import the karma-demo example, but it loaded without any images, logos, etc. Do you know what’s the problem? (www.zencleaning.com.br/wordpress)

TrueThemes

Hi There,

We are unable to access the link provided.

When importing XML content there is a checkbox which states “download and import file attachments”. If this box was not checked than none of the includes images will be imported.

We’re very happy to take a closer look and help you determine the issue.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hi, Love the Karma theme…it’s awesome. However, every time i try to upload my logo, it’s enormous. What is the recommend size for a logo in the template? Thank you.

TrueThemes

Thank you for the kind words my friend.

We’re so glad you’re enjoying the Karma theme.

The logo on the demo site is 154px x 57px. The logo can be any size but we recommend sticking close to that size for the most visually-appealing result.

Hope this helps.

Cheers :)

1. If we use Left Nav + Right sidebar template, can we adjust the width of Nav div and also the sidebar width? How many places we will have to edit in your css file?

2. Is it possible you move the left Nav content behind the Main content? (like you did with the left sidebar), i think that will be good for seo reason.

thanks.

TrueThemes

Hi There,

Thank you so much for your interest in Karma.

As per your questions:

1. Yes this can indeed be done by making adjustments to the CSS. It would be approximately 6 edits to the CSS for this customization.

2. Yes this is very likely however will also require making a bit of modification. The page template and CSS will need to be updated for this customization.

Please give us a shout if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

hi, first,i want to say that this theme is very nice and powerful. when i want makea page of woocommerce ,i cant find the training viedo,could you please send it to me ? moreover ,how to make my website of two language ,english and chinese?

TrueThemes

Hi There,

There is not currently a WooCommerce Training Video however WooCommerce is very popular plugin and there are a large variety of resources on the internet. Here’s a link to a YouTube channel with a great set of WooCommerce video tutorials: http://www.youtube.com/watch?v=MVIp6FcuYaw&feature=share&list=PLL4ojAwlwbMOboO6ZSQkDrWELFBb0Yg1e

As per displaying your website in English/Chinese there are a number of ways to do this. We recommend either the WPML Plugin or Google Translate Plugin. (plugin links below). WPML is much more thorough and professional but requires you to supply the translated text and Google Translate allows users to translate on the fly but uses “machine translation” so is not always 100% proper.

WPML: http://wpml.org

Google Translate: http://wordpress.org/extend/plugins/google-translator/

If you require any further assistance please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

ethanfx Purchased

Hi,

May I know why my upload icon in wordpress not look like the one in tutorial? Is they using other editor? This made hard to follow the tutorial. How to get such upload icon in editor?

Thanks

TrueThemes

Hi There,

The latest release of Wordpress has a fair bit of UI changes so some of the items from the videos might look slightly different than Wordpress 3.5

The upload button is in the same location with just a slightly different look/feel.

If you require any setup assistance we are very happy to help.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

macksun Purchased

Hi,

I bought this theme yesterday, but i can’t view your training video. I have tried with browser:IE, Firefox, Chrome. What should i do to visit these videos? Thank you very much!

TrueThemes

Sure thing my friend. We’ve just sent you an email message.

Cheers :)

Default-user
macksun Purchased

Hi, i really don’t n kown why

Default-user
macksun Purchased

i replied via email, as i attache the error picture

zazi Purchased

Hello,

I have problem with creating custom side navigation. I have done everything as instructed in video no. 16 and in your help file “https://support.truethemes.net/?knowledgebase=create-custom-side-nav”. However custom text below side navigation is out of sidepanel and also all other widgets titles.

Please for help, Zazi

TrueThemes

Hey Zazi,

We’re very happy to take a closer look at your website and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

macksun Purchased

hello, zazi!

My MSN is: aria_bonnie@hotmail.com, could you add me ? so we can discuss the questionn we met with this theme promptly. Thank you!

Hi , i want pagination in there http://www.fotolink.su/pic_b/2c1b3586afa3a21aa9481a8dfce0b9c8.jpg it is possible? So I talking about lates post + pagination how to do it
TrueThemes

Hi There,

Thank you so much for the screenshot it is very helpful.

The pagination you’ve described is unfortunately not built into the theme.

If you would like to add this custom functionality and are in need of programming assistance we highly recommend to check out www.wpquestions.com You can hire an expert wordpress coder for very low price to build in any custom functionality you are after.

Please let us know if there’s anything else we can do to help.

Cheers :)

Hi, I want to purchase this them but I need to know if it is possible to get the form submitter IP address, I mean you are saying that theme has a built in form builder. does it have IP submitting too. so when a user fill out the form and click on SUBMIT his/her IP will be sent to me with the information he/she submited

TrueThemes

Hi There,

Thank you so much for your interest in Karma.

The IP Address of the user is not built into the contact form builder by default however the code is already in place so it can be achieved very easily with some minor modifications to your theme’s contact form. We are happy to assist you in this process.

Please let us know if there’s anything else we can do to help.

Cheers my friend :)

Default-user

Thanks for the reply. please take a look at my website. I build a sample form. the form do a simple validation and after submit shows a custom message and redirect to another page. but it lacks the IP reporter of the form submitter. Please use my built form and let me know if I can make a similar form with your form builder.

http://www.mamooti.com/order/
TrueThemes

Hi There,

The form on the page you’ve listed will be very easy to re-create via Karma’s built-in form builder. Please note however that redirecting to another page after submit is not a built in function.

Karma is also fully compatible with the very popular GravityForms Wordpress Plugin. This plugin has a wealth of powerful functionality and it might be just the perfect solution for your needs. You can learn more about this plugin here: http://www.gravityforms.com/

I hope this is helpful my friend.

Cheers :)

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