3656 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I just sent a message.This is urgent for me,as I have a webdesigner that is on the clock. I’ve bought the Karma theme.When I go to unzip the file,it states doing so, I will lose all encryption,do I want to proceed? I googled this issue,and someone commented that the file was made on a Mac. I’m not sure what to do , as I have a PC. Please advise on this asap, as it’s delaying my launch date for my business website.

Thanks!

Victory

TrueThemes

Hey Victory,

Sorry for any delay it looks like we are in different time zone.

We’ve never heard of this issue before. The ZIP file has not been encrypted on our end.

We have many users on PC so it is safe to say that you can unzip the file and everything will be all good to go.

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

why are there so many issues going on? I REALLY want and NEED this to work. I just spoke to my hosting site Hostgator.com and they also said that there is either a broken theme or defected PLEASE help on this as I also have a deadline on this, just like the guy below me..I don’t expect to pay for something,and right out the box there are issues! lol I am paying a webdesigner,I have marketing sending all out for launch of Wednesday this week Yikes,this can’t be happening.I offered for you to download it from here where I bought the theme so you can see what is wrong,please let me know thanks!

Victory

TrueThemes

Hey Victory,

Please see our response to your earlier comment.

99% of the time our customers install the theme on the fist try without any issues at all.

We’ll just need to investigate a bit to see what is causing the issue and we’ll get you all sorted asap.

Thanks so much

Cheers :)

Default-user

yeah,I don’t know.btw,there are 2 themes it says on the unzip,karma,and then child karma,the webdesigner tried both to no aval. then the host at hostgator said the file may be defected..so sad at the moment on this ,I really want it to work.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Thanks for the speedy reply,however the webdesigner said that something is wrong here. When she installed at wp, the site went completely blank or is blank. Thank goodness there was no work done yet :) This is the second time from themeforest so I don’t understand. If you don’t mind,since you are the author, I would be even WILLING to let you in my backoffice and you can try to see what we see,when we try to install. Just let me kknow,and I will give you log in info for the download here,so that you know that it isn’t some fault of my PC, and then you try to install on my WP.I will give you all the info privately,just let me know where to send the info.

Greatly appreciate this,as I really like your work! :)

Victory

TrueThemes

Hey Victory,

So sorry to hear you are still encountering setup issues.

It’s difficult to say the exact cause of the issue without taking a closer look behind the scenes.

We are very happy to have a closer look at your website and get you all sorted away.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

ok guys I did the support ticket. I don’t know why I am having this issue!! very sad at this point :( my launch date is set to wednesday and I’ve paid out a lot of money,hope it can be resolved soon

TrueThemes

Thanks so much Victory.

We’ll tackle your support ticket and get you resolved very soon.

Everything should be working perfectly out of the box so we’ll just need to log into your website and pinpoint the issue.

We’ll continue all further correspondence via our HelpDesk.

No worries, we’re here for you.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi, I have just updated the Karma theme from the previous version and for some odd reason it has totally messed up my Footer Style… Not sure how I can fix this. Please help.

This is Urgent as I have a deadline to completed this website ASAP.

Thanks.

TrueThemes

Sure thing my friend we are very happy to take a closer look at your website and resolve the issue.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Thanks guys SO MUCH! You really came through fast and on spot! It’s working great so far.I’m working alongside with the webdesigner,and we are having a little trouble with the contact page builder? We are following to the exact letter. The only thing dispalyed is the iPhone. Please advise on this little matter.

You Guys ROCK!

Victory

TrueThemes

Hey Victory,

You’re very welcome. We’re so glad things are running smoothly.

We’re very happy to assist you in your inquiry.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
chilingi Purchased

thanks for the answer for the previous question. Please help about this issue. i removed this code <?php dynamic_sidebar(“Blog Sidebar”); ?> in a single php and i add <?php generated_dynamic_sidebar(); ?> to get blog side bar then i find that posts are disappeared in the sitemap. what to do to keep posts to appear in the site map

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi TrueThemes,

We love the theme! All going well but it doesn’t seem to be viewing very well on several computers running Internet Explorer 9. The top menu is dropping down and being covered by the top image area. We trust this can be fixed!

Our website is…. http://learnedfriends.com.au/

Regards,

LearnedFriends

TrueThemes

Hey LearnedFriends,

Thanks so much for your kind words :)

We’re very happy to assist you with your inquiry.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, this isn’t an urgent question so please help these other folks first (smile)

We have a site that will require us to use Featured Pages (not Featured Posts) a great deal (it’s WP used as a CMS) By any chance does this - gorgeous - theme come with any widgets or shortcodes for displaying a featured page? Or has another customer suggested a plugin? Would love to use Karma, it’s beautiful. Nice work.

TrueThemes

Hey There,

Thank you so very much for your kind words and interest in Karma

Very sorry but Karma currently does not have a featured-page functionality. We will definitely look into this feature for a future release.

In the meantime if you are interested you can custom-code a solution into the theme to specify your needs. We recommend checking out www.wpquestions.com which is a great site where you can hire a wordpress expert coder for very small price to build any custom functionality.

I hope this information is helpful my friend.

Please give us a shout if there is anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello again,

Also we have upgraded our theme and wordpress to the latest versions and I have noticed our website is not altering the view correctly when I’m on an iphone. Your live demo website works though… please advise.

Look forward to your help.

Cheers LearnedFriends

TrueThemes

Hey LearnedFriends,

Everything is working nicely on our end so it is likely just minor setup issue.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

Hello. You post that you have 20 page layouts. But you don’ show us any.

http://themes.truethemes.net/Karma/features/elegant-page-layouts

not one. Why?

Do you have a “Meet the staff” type of page? Where there is a picture of each staff and some info about him or her?

TrueThemes

Hi There,

All page templates are located under the “Pages” section of the live demo site: http://demo.truethemes.net/Karma-Wordpress/

Additional page templates include blog and gallery layouts.

There is not currently a meet-the-staff specific template but many customers are using the full wight and left-nav page templates with great success for a meet-the-staff page.

I hope this is helpful my friend.

Please let us know if there’s anything else at all we can do to help.

Cheers :)

  • Has been a member for 4-5 years
  • Bought between 50 and 99 items

Uhmm,

What is happening to my site? every style is gone?

http://www.katotalservice.dk/
TrueThemes

Hi There,

It looks like the theme’s main stylesheet, style.css, has been modified and cut off halfway through the file.

Have you perhaps recently tried updating style.css? Perhaps the file did not completely save when re-uploading?

To fix you will simply need to re-upload the full “style.css” provided in the Karma theme folder.

If you require any further assistance we are happy to help out.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Has been a member for 1-2 years

Great looking theme. I would like to know if its possible to remove the big dark gray box titled 4 column gallery? It runs full width under the main header containing the bread crumbs and search bar. Thanks

TrueThemes

Hi There,

Thanks so much for your interest in Karma.

The answer to your question is Yes. The toolbar you mentioned can be turned off with a single click of a checkbox within Karma’s Custom Admin Panel.

Please give us a shout if there’s anything else we can do to help.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom
yanko84 Purchased

Hello, I bought this theme couple of day ago, but there are no pictures inside. Can I have the pictures from the demo?

TrueThemes

Hi There,

The pictures on the demo site are for display purposes and are not included within the theme. We would gladly send them over but we do not have licensing access to do so.

These images were purchased via www.istockphoto.com

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
cgscheer Purchased

In the KARMA theme, it appears my sticky footer is not working correctly. It is showing it the middle of the screen. I can easily modify the code. I just need to know where and what to do. Please let me know so I can fix this issue.

Thanks

TrueThemes

Hi There,

Karma does not have a sticky footer by default. One option is to customize your theme’s CSS so that the footer is sticky. Another option is to add “blank space” within your pages content so that the footer gets pushed down.

We’re not currently available for customization work but if your in need of expert coding assistance we highly recommend www.wpquestions.com – you can hire programmer to build sticky footer for likely around $10US

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
mhylton Purchased

I’ve installed a slider and I’ve noticed that it adds

to every line of the short code, why does that happen and how do I turn it off?

TrueThemes

Hi There,

We’re very happy to further investigate your question and help you with a solution.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • South Africa

Hi there!

Loving the theme guys! Just a quick question. You mentioned in the changelog that you fixed the missing email icon in the social widget. I just updated but it’s still missing. Is the current version on theme forest 3.1 or still 3.0? Where can i get 3.1 if it’s net here?

All the best!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • South Africa

Hi there!

Loving the theme guys! Just a quick question. You mentioned in the changelog that you fixed the missing email icon in the social widget. I just updated but it’s still missing. Is the current version on theme forest 3.1 or still 3.0? Where can i get 3.1 if it’s net here?

All the best!

--> UPDATE <--- Works now!Just needed a good cache clean. Another question. Any ideas on how to fix the email link? At the moment it’s www.mywebsite.com/myemail@mycompany.com Instead of a mailto link =/

TrueThemes

Hey my friend,

We’re very happy to look into this and provide a solution.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I guess you should add a nice dynamic FAQ to theme

TrueThemes

Thanks so much for taking the time to provide your suggestions. We’ll definitely consider adding this in future release.

Cheers :)

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years
kyng55 Purchased

Hello,

Yesterday, I had submitted a ticket on your secure HelpDesk. Today I am trying to login but it seems that I am making an error in my password (really I think I write the good password but it not works).

The link I received to create a new password gives the following error:

Les termes de recherche spécifiés – <https://support.truethemes.net/wp-login.php?action=rp&key=oyHruCEZ5ahK5HREAmVI&login=pazyluz> ne correspondent à aucun document.

Could you please verify my account?

Thanks!

TrueThemes

Hi There,

Are you still encountering issues logging into your account?

If so we are very happy to investigate and get you all sorted.

Please kindly email us with your registered email address and password so we can test your account. (or if you prefer plese only provide registered email address and we can reset your password for you)

Please email us at: info@truethemes.net

Thanks so much

Cheers :)

Default-user
kyng55 Purchased

Thanks a lot for your reply. I sent you an e-mail.

And another thanks for your great looking theme Karma. I do not regret my purchase!

TrueThemes

Thanks so much. We’ve just replied to your email and your account is all good to go.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I got an update on wordpress that there was a KARMA update and I just downloaded the file again , still says 3.0, is the new version posted?

TrueThemes

Hi There,

The current version of Karma is version 3.0.1

This version is posted to ThemeForest and available for download.

To check the version number you can download latest files, open up “style.css” and version number is listed at the top of the file.

Please let us know if there’s anything at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

I am looking at purchasing this WordPress theme but have the following queries, if you could please get back to me on, i.e.:

1) Does the Karma theme have the ability to add FAQs – is there a means of setting this up within the theme?

2) Is it possible to change the background colour of the top nav bar alone that holds both the logo as well as the menu items?

3) Is the form builder similar to Gravity Forms- can it do most things that Gravity Forms can do?

4) Does this theme come with Child Theme support/setup, when installing?

5) What is the latest version of the theme?

Thanks sP

TrueThemes

Hi my friend,

Thank you so very much for your interest in Karma.

In response to your questions:

1) FAQs can indeed be added to Karma however there is not a specific FAQ page template. Many customers find great success using the built-in accordion shortcodes for FAQ section on their site.

2) Yes this is indeed possible but must be done via CSS. Karma has a Custom CSS panel which you can add your code into and will not be lost during an upgrade. We can guide you through the proper CSS if you run into any questions.

3) Yes and no. Both are super easy to use and can generate forms in minutes but Gravity Forms has a lot of advanced functionality that the Karma form builder does not. Karma is fully compatible with Gravity Forms so if you’re in need of very advanced forms you can use Gravity Forms with great success.

4) Yes Karma comes with it’s own Child Theme all ready to go out of the box.

5) 3.0.1

Please let us know if there’s anything else we can do to help.

Cheers :)

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