3483 comments found

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

You probably heard this before, but here goes…

I can’t get the photos to show up in jq slider 1 or 2. I selected a category, set the home page template, set featured images. All I get is the spinning wheel.

Larry

TrueThemes

Hey Larry,

We’re very happy to take a closer look behind the scenes and help you resolve this issue.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

As a note to future buyers, this is by far my favourite template i’ve purchased of about 30+ themes. The theme itself works beautifully and i’ve customised it to suit my business’ needs, but my favourite thing is the support forums, they have replied to every single question i’ve posted and solved them all without missing a beat, kudos support team, kudos!

TrueThemes

Thanks so much for the kind words my friend. It means so much to us hearing this feedback from you.

We wish you great success with all your business ventures.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom
yanko84 Purchased

Hello, about the contact form, I need a link for check box description. I added a check box for confirmming read the terms and conditions. How can I add a link for “terms and conditions” so people can click and view the contents?

TrueThemes

Hi There,

Once you’ve created the form using the Visual Form Builder you will see that shortcodes for the form added to your page. You can add a link by simply clicking below the “checkbox field shortcode” and inserting the link.

If you require any further assistance please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Azerbaijan
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi , realy amazing theme. One question.. Is it compatible with WPML plugin ?

TrueThemes

Hi There,

Thanks so much for your kind words and interest in Karma.

Karma does work with WPML but may require small modifications for 100% functioning.

We’ll be updating the theme to be 100% fully WPML-ready and we’ll be submitting to WPML team for their full review and WPML certification.

Please let us know if there’s anything else we can do to help.

Cheers my friend :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Dear Support,

I have a small question concerning the accordion: is it possible to have the first slide open by default instead of the last one ?

Thank you for such a good job !

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Presales Question:

Is this theme responsive?

TrueThemes

Hi There,

Yes Karma is a fully responsive wordpress theme.

Just let us know if there’s anything else at all we can do to assist.

Cheers :)

  • Has been a member for 5-6 years
  • Bought between 50 and 99 items
miceman18 Purchased

Hi there. How do I change/add the description under menu items?

  • Has been a member for 5-6 years
  • Bought between 50 and 99 items
miceman18 Purchased

Disregard, I found how to adjust the description.

Thanks

TrueThemes

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dron6586 Purchased

hi there

just wondering how i might be able to change the body’s opacity so i can see the background image faintly through the main body/text.

cheers

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

Pre Sale Question:

Is this only for pages?

http://themes.truethemes.net/Karma/pages/homepage-video

What if I want to show one video a day. For example every day I use posts. So I don’t use pages just posts. Can I post a video ?

http://themes.truethemes.net/Karma/pages/homepage-video
TrueThemes

Hi There,

Thanks so much for your Karma interest.

The “Homepage Video” template you’ve posted is a page template. The content is static content which is inputted directly via the default Wordpress content editor.

To change the video daily you would simply edit the page by changing the URL of the video being called.

I hope this is helpful information.

Please let us know if there’s anything else at all we can do to help.

Cheers :)

Default-user

What should I do if I want to post daily videos

TrueThemes

Hi There,

The video homepage layout is meant more as a “permanent” layout so it is not dynamic in nature.

Posting daily videos can be done very easily within the Blog section of the site. These would be posted as regular wordpress posts.

Hope this information is helpful my friend.

Cheers :)

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

By the way. Karma site was down on Saturday Feb 2 at 3 pm PST

http://themes.truethemes.net/Karma/sitemap
TrueThemes

Thanks so much my friend. Server is back up. Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

Hello, I recently activated my Karma theme on a Wordpress site I am working on. I created a subdomain demo.url.com that I uploaded WP to and have been working on the site.

In the admin control panel I changed the permalinks from the default to the post-name and the site crashed with a 500 error. Now I no longer have access to site or admin panel. This has happened twice. The first time I reinstalled WP and went through entire process. This time I need to know if I can “correct” this somehow without losing all of my work.

Any ideas? Thank you.

TrueThemes

Hi my friend,

We’re very happy to assist you.

We’ve done a quick google search and this appears to be a common error on certain web servers related to permission issues.

Please check out this article for possible solution: http://wordpress.org/support/topic/permalinks-htaccess-and-error-500

It seems you will need to manually create your .htaccess file in order to change your wordpress permalinks to post-name.

Please note this is related to your web server and wordpress and not specifically to the Karma theme.

If there’s anything else we can do to assist please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

If I want magazine style theme. Should I use Karma?

What kind of layout so you recommend ?

TrueThemes

Hi There,

Karma is meant as more of a business/corporate wordpress theme and might be the best option for a magazine-style website. Generally magazine-style websites consist mostly of blog posts where as Karma works best using normal pages.

You can indeed still use Karma as a magazine style website but all sections (other than homepage) would likely need to use the ‘Blog’ page layout to meet the needs of a magazine site.

Do you happen to have a URL of a website that is similar in functionality to what you’re after? If so please kindly post and we will review and provide some more feedback.

Thanks so much my friend

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • India
  • Referred between 1 and 9 users

Pre Purchase question Can i change Menu style. Like normal size?

TrueThemes

Hi There,

The Main Navigation has a built-in option to remove the “short descriptions” under the nav items so each item consists of just a single word (ie. Home, About, Contact…)

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
MaxGreek Purchased

Good day! Tell me, please, why doesn’t work live preview at template, work only screenshots … The main question is where to find a description of how to insert a link to a video file into the gallery to view the embedded player? Shortcodes that are in the site template – they don’t work. Link to the video assist – also doesn’t work. Please help me. Give a link to a working shortcode for embedded video player. Thank you!

TrueThemes

Hi There,

Wordpress has a built-in shortcode for embedding videos into a page or post.

It will automativally convert a vimeo/youtube link into proper embed.

Here are more details about this function:

http://codex.wordpress.org/Embeds

If you require any further assistance we’re very happy to assist you my friend.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user
MaxGreek Purchased

Thank you very much!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi. I just start to install a new site with woocommerce and karma theme. Everything looks terrific but I have a problem with woocommerce pages; because don’t show information in header. Should show title, breadcrumbs, and search box. Any idea? Other pages looks good.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I am ready to purchase this theme i just don’t see from the demo how it is responsive, because when I view it on my cell phone it shows up wide and I have to pinch and zoom am I missing something here?

TrueThemes

Hi There,

Responsive design was introduced in Karma 3.0

Please make sure you are using at least version 3.0 in order for your website to be responsive. (the current version of Karma is 3.0.1 which is included in the download here on ThemeForest)

If you’re still experiencing any issues we are very happy to have a closer look behind the scenes and help you resolve.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
  • Pakistan

Hi, I found Karma highly impressive. And want to but it now. But I have few questions before buying, and your answers to them will definitely assist me to take my decision.

I am making Handicrafts’ site. My products are highly impressive. and I want to make even more impressive site for this business. I want my product’s catalog in the site which will look like galleries. i.e. Each category page will contains thumbnails and name of the article. When a user will click on this specific item, he will be redirected to article’s page, and the page will contain some photographs of that article from different dimensions and different colors. and also contain article’s description and details as well as ‘Get a quote’ button. I will make categories for each item type, but want to display thumbnail image of each category as a catalog gallery on home page. And also wants to display a gallery on home page which contain recently introduced items (same in nature as I told u earlier). Site will be social media integrated, and Live chat support will be on.

Please tell me that whether your theme will fulfill my requirements? Please also give me link of such type of live site (developed using Karma, if possible).

Thanks in advance.

(Please try to answer as soon as possible, because I want to start my project very early)

TrueThemes

Hi my friend,

Thank you so much for your interest in Karma.

Do you happen to have a URL to a website which functions like the one you’ve described? A visual reference will be very helpful to ensure we are all on the same page. If so please kindly provide the URL and if not that is ok just let us know and we’ll do our best to answer as accurately as possible as per your description.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I LOVE this theme. It’s clean and beautiful and looks very professional. Lots of extra little touches too. The customer service is AMAZING. They respond within 24 hours and I am a huge pain in their butt, however they always give me the answers I need.

TrueThemes

Thanks so much for your kind words – they really mean a lot to us. You rock!

Thanks for letting us serve you.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
BruiseLee Purchased

Hi, I’m liking this theme very much but have run into an issue with Portfolios. My featured images aren’t showing up, I get the spinning icon. It’s a bit hit & miss – sometimes they display and if I change the portfolio template page type they sometimes show up but generally I get the icon and no image.

The issue can be seen here if anybody can let me know what to check to rectify it – http://176.32.230.13/hair4all.com/affiliate-stylists/uk-stylists/

For info I have just moved the site from a sub-folder to where it is now so wonder if this could be something to do with it. I think the move went ok and everything else appears to work, including all plugins.

TrueThemes

Hi There,

We’re very happy to have a closer look and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

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