3768 comments found

Hello,

I am having issues with the testimonial slider. For some reason it is adding an extra empty testimonial at the end of the testimonials. in other words, I have 5 testimonials and it is adding a button in the nav for a 6th testimonial that is empty. Do you know why this would happen? Here’s a link to the page.

http://realvestcapitalpartners.com/testimonials

Loving this theme though! Great work! =)

Please disregard my previous message. I figured it out. I was missing a tag in the last testimonial =)

TrueThemes

Awesome. Cheers my friend :)

how do i change the descriptions under the menu items?

TrueThemes

Sure thing my friend,

Here’s an article from our HelpDesk outlining instructions for editing the navigation description text:

http://bit.ly/YQUpxY

Hope this is helpful.

Cheers :)

hello,

i recently upgraded my wordpress to the new version and since then I get 500 Internal Server Error error and my web page will not appear. I can log in to the admin panel and through there go to my web site which will open fine, but anyone who types the address directly or via google get the 500 error message. I have tried this to several pcs and mobile with same results. any assistance would be much appreciated. Wordpress forums told me it is a template issue which I highly doubt but due to my inexperience with coding I have no clue really.

TrueThemes

So sorry we missed this message my friend. Please see our response to your additional question below.

Thanks so much

Cheers :)

Hi, 2 questions regarding Karma… a.Where can I find the docs on the frame style code? Specifically, are there any other options than “Modern”, and how do I set the thumbnail height and width? b. When I try an update to release 3.01, I get an error message that tells me that the destination folder already exists. The odd thing is that it is referencing a folder on my local PC, rather than one on the hosting server.

Many thanks

Chris

TrueThemes

Hey Chris,

We’re very happy to have a closer look and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

Xcytor Purchased

Hi not sure if this has been discussed. But I was wondering how to add other social media Icons to the Social Widget ..namely Pintrest and Google+ . They are pretty standard and surprised they were not in the default list.

Any help would be great

TrueThemes

Hi There,

Google+ is already included in the widget however Pinterest is not currently included. We’ll definitely consider including Pinterest for a future release.

Please let us know if there’s anything else we can do to assist.

Cheers :)

Hello, I want to know if it’s possible to change the sidebar custom submenus that I create, such as this one: http://www.venusbodywork.com/spa-services/understand-cellulite/ to look like the default ones, such as the one on this page: http://www.venusbodywork.com/about-venus/ Love the theme! One of the best and most functional out there!

TrueThemes

Hi There,

We’re very happy to have a closer look and assist you.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

The demo on mobile is not responsive in nature, but shows as is on a desktop. I’m unable to tell how the navigation menu responds to screen size. Can you advise on the following?

Does the navigation menu adjust to include sub menus in a drop down type of format for mobile devices and tablets?

Thanks, Melissa

TrueThemes

Hey Melissa,

Thank you so much for your interest in Karma.

You can view the mobile menu by accessing the demo site within your web browser and shrinking the size of the browser window.

Karma demo site: http://themes.truethemes.net/Karma

The mobile menu works very similar to the Twitter Bootstrap mobile menu. Parent pages are listed and child pages are revealed when clicking the parent items.

Please let us know if there’s anything else at all we can do to help.

Cheers :)

Hi,

When I installed the theme, I have issues with the All in One SEO plugin. It’s being disabled automatically even if I enabled it many times. I would really appreciate your help.

Thanks

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

Building my online store, how do I get navigation on the store header ie: Home >> Shop >> Items >> Snow shoe >> etc.

I have it here http://eventcentralniagara.com/home/blog

But not here http://eventcentralniagara.com/shop

Thank you

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

This is a great theme! Their support is SUPER fast. A++ I will be buying other themes authored by them in the future.

TrueThemes

Thanks so much! We’re so glad you’re happy with everything.

You rock!

Cheers :)

Hello,

I posted a note few hours ago that was the only one that did not receive a reply. I can confirm that the 500 errors I get are relevant to the template. i swapped to the Twenty Eleven theme and the site loaded immediately. Swapped back to Karma and it takes ages IF load at all. This happens after wordpress update.

Can someone advise please?

TrueThemes

Hi There,

Truly sorry that we missed your original post my friend. This was completely unintentional and simply a human error on our end.

We’re not experiencing an ‘Error 500’ on our end so it sounds like it’s very likely a web-server related issue.

We are very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

Since the latest update, I don’t see the option to add a custom form. I’m trying to add a contact screen and now the icons that used to appear to add a form aren’t there. Am I missing something or is there an issue with Wordpress and Karma since the update?

TrueThemes

Hi There,

The Form Builder is still in same place as before. The icons are slightly different since the latest update of Wordpress 3.5

Here’s a quick screenshot of the Form Builder icon in Karma: https://dl.dropbox.com/u/7008416/_screenshots/karma-screen-form-builder.png

If the button is not showing up or you need our assistance in any way, please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

aztest Purchased

Hi! is it possible to change banner background for every page? I found how to change banner background and ad image as a background for the banner. However it changes it for all pages. And I want to make one banner background for one menu items (pages) and another banner background for another menu items (pages). Would be great if you can help with it!

Thank you :)

TrueThemes

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

Now this is a theme worth buying. Their support system is impeccable. I’ve bought a few themes here and out of all the themes I’ve purchased these guys are tops when it comes to customer service and support. Their response turn around is super fast. Thank you, really makes a huge difference to our work.

TrueThemes

Thank you so very much my friend. We greatly appreciate your kind words.

We’re so blessed we’re able to help you and your business prosper.

Cheers :)

fuseful Purchased

Any idea why my buttons are appearing strangely – Tried deleted everything, new table etc – Nothing works – http://forexstacja.com/brokers/

Jquery and Jquery 2 slider – Whats the differences?

Also whats the ideal image size for 3 column image on homepage.

Thanks in advance and this theme is really great.

Default-user
fuseful Purchased

Cheers – a question – Is it possible to change the default image sizes at all – eg for these images – from 145/275 to 240/320 – and for featured from 404/256 to 620/461 ?

Great support by the way – The last time I bought a theme off here I said never again because the support was next to useless – You have changed my opinion completely – Thanks again

TrueThemes

Hi There,

Thanks so much for your kind words :)

Modifying the image frame sizes within Karma can indeed be done however it would require a good amount of code customizations to your theme. We’re not available for customization work but if you’re in need of a programmer we are happy to recommend one. Very sorry my friend.

Cheers :)

Default-user
fuseful Purchased

oki doki – no worries – thanks for the answer

Hi friends!

Is it possible to “mix” two shortcodes? “Inside” an accordion, I want to use some tabs. Is it possible to do so?

Thx!

TrueThemes

Hi There,

Yes this functionality is indeed built into the theme.

Please give us a shout if there’s anything else we can do to assist.

Cheers my friend :)

Hello, Is there a possibility to add other social media Icons to the Social Widget ..namely Slideshare.

and… to open social media Icons in other Tab or Page?

TrueThemes

Hi There,

This is indeed possible however it is not an option built into the theme’s core functionality. It will require making coding modifications to the social widget.

We’re not available for custom coding work however if you’re in need of assistance in terms of locating files, etc please just let us know and we’re more than happy to assist.

Please just reach out to us on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

TrueThemes

Hi There,

Thank you so much for your interest in Karma.

We’ve not used this plugin with Karma so we’re unable to confirm the compatibility. Karma is however built using all current wordpress coding best-practices and is very compatible with 3rd-party plugins.

Perhaps you can reach out to the plugin developer to see if there are any special theme requirements?

Please let us know if there’s anything else we can do to assist.

Thanks so much

Cheers :)

is it possible to join that plot (between single post and sidebar) in single post? Because if date will be remove it wiil be an empty box http://i.pixs.ru/storage/0/4/6/Snimok09JP_5846715_7040046.jpg
TrueThemes

Hi There,

Yes you can make this customization using CSS code. Karma has a built in ‘Custom CSS’ panel that allows for east addition of custom code.

We’re happy to guide you along the process.

Please just note that the images have a set width so they will stay same size but you can extend the actual content out a bit further using the CSS.

Cheers my friend :)

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