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Just upgraded, and now my featured image in my posts are gone. Please assist in getting them back
We’re very happy to take a closer look at your website and help to pinpoint and resolve the issue.
All of our Product Support is conducted via our TrueThemes HelpDesk.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can assist you most efficiently.
TrueThemes HelpDesk | Training Videos | KnowledgeBase
Thanks so much
Hi, you need to update your timthumb, the version I downloaded has the exploit in it.
Thanks so much for the heads up. We really appreciate it.
Karma is currently running TimThumb 2.8.10 and latest version is TimThumb 2.8.11. We will definitely update the script very soon in the next update.
Hi my friend,
Just wanted to send over quick note and let you know that we’ve researched the TimThumb community and there are currently no known exploits in TimThumb version 2.8.10. We will however still update to latest version (2.8.11) in the upcoming Karma release.
Hey, good to know. Weird, the server security scanner picked it up. Ah well, not to worry.
Just got this theme and think its fantastic, just need help with a little issue though.
How can I change the background colour to match a specific colour say I have the colour code, I can’t find it in the editor part with the code.
Thanks in advance
We’re very happy to take a closer look at everything and help you to resolve.
I just purchased this theme. I’ve uploaded the Demo xml sample file. I noticed that the JQuery2 Slider feature is not there under the Site Options settings. I really would like to use JQuery2. How can I make this appear? thanks
The jQuery2 slider is a Page Template. You will simply need to edit your homepage and select the page template named: “Homepage – jQuery2”.
If you require any further assistance we are very glad to be of assistance.
Please kindly post your future questions as a ticket on our secure HelpDesk so that our dedicated support team can assist you most efficiently.
I MAKE A FAQ page ,and i want the page display only of the post titles like your theme knowledge. how can i make this display?
We’re very happy to assist you my friend.
I purchased it to change from karma to sterling previously.
However, I have not received refund yet. I would like to know when you would give me a refund.
Today, cost of 2 themes were withdrawn from my account
Thanks so much for your theme purchases.
The refund payment has been sent over. Payment of $55 was sent to you via PayPal on February 17. (screenshot below)
We’re very happy to email you the PayPal confirmation, Transaction ID, etc.
Please note that as per outlined in the refund instructions, we do not have any access to the financial system here on the ThemeForest Marketplace, we are only an author on this marketplace. You will see the funds in your PayPal account but not here on the ThemeForest marketplace since we have no financial access.
Please just let us know if there’s anything else we can do to help.
Good day to you!
When I edit the homepage(jQuery), and use the short code(Homepage-4 Columns+Image), then add image through image path, but the image can’t automatically turn into the size that is perfect for the column(when i refresh the site), it can only show part of the picture; and the insert image interface i use is different from yours in the video. So please kindly tell me how to solve this problem, I want to show my pictures good in my site. Thank you very much!
Thanks so much for your kind words my friend.
We’re very happy to assist you with your inquiries.
Hi, thank you. But how can contact your Help Desk. It seems need a purchase code to sign up. But I can’t find it, what should i do? Thank you!
Your Item Purchase Code is located within the download section of your account right here on ThemeForest.
Here is a visual guide for locating this code:
Please let us know if you require any further assistance setting up your account.
Sorry, but in a hurry and can’t find where to go to get the upgrade for the new version. Already have the purchase code with me, but where do I put it?
No worries at all my friend.
Please check out this article in our KnowledgeBase outlining how to upgrade a theme to latest version: https://support.truethemes.net/?knowledgebase=how-to-upgrade-a-wordpress-theme-to-the-latest-version
If you require any further assistance please feel free to submit a ticket on our HelpDesk so that our dedicated support team can assist you most efficiently.
Thank you!!!!!!!!!!! Cheers
I purchased your product.
It seems very good.
I have one question though.
I don’t need the blog stuff for the moment. I just want to use the home page and other pages. Where can I set it up in order to make users land on my home page ?
Cheers for the info
Thanks so much for your Karma purchase we really appreciate it.
The Blog section can indeed be left out of your website – You will simply not create a Blog page.
Karma comes with an amazing set of Training Videos that will walk you through start-to-finish how to setup and use your Karma theme. Please kindly follow the Karma Wordpress Training Videos:
Thanks so much my friend
Thank you for the videos. That’s helpful to get started.
Just a thing, is it possible not to use a logo at all ?
(I don’t have time to do one and I just want to type in some text.)
Also and as I’m french, is it possible to turn it into French without having to go through the poedit process ?
Thanks my friend
We’re very happy to assist you with your inquiry.
Hi there is a way to change the text of the breadcrumb when you are in a page? My problem is I have a page with a long title and in the breadcrumb I got the same big name, I’m trying to have something smaller in the breadcrumb is possible?
Yes this is indeed possible.
You will simply title your page using whichever name you’d like to display within the Breadcrumb. (the shorter name)
Then, when editing the page Karma has a custom “Banner Title” box below content editor which enables you to input a different name for display in the banner. (the longer name)
If you require any further detailed assistance we’re very happy to help.
Hello, just a quick question – is this theme 100% WPML compatible? I need to run a multilingual site for Chinese and Western users – absolutely everything on the front end needs to be translatable!
Thank you so much for your Karma interest my friend.
Everything displayed on the front-end of the site is fully WPML Compatible. There are still some items in the back-end that require modification for complete WPML compatibility. We’re working on making these changes and they will be incorporated into a new version released in 1-2 weeks. It might be best to wait for the update (if that’s possible within your deadline) to ensure everything is smooth as butter.
Please let us know if there’s anything else at all we can do to help.
Thanks for the complete reply!
I don’t care much about the backend – is updating to the newer version of this template a fairly simple process?
I do have some time as this client is a good friend of mine and has an operational site which does the job for the meantime – but as with most of my clients he would prefer to have everything done yesterday .
Lol. Totally understand my friend
Yes the upgrade process is very straightforward. Simply re-install the theme’s ZIP using the latest files and you’ll be all good to go.
I wonder if you can help as I have some pre sales questions regarding your wordpress theme which looks great by the way.
I am looking for a responsive theme suitable for a client.
1) Is it possible to that I can modify the layout so that i can have different sizes of text boxes across the page and the side bars?
2) I require a scrolling text bar to report the latest testimonials and news. Can this be achieved?
3) Another requirement is to have a simple web form on the side bar that users populate this information is then sent to the client for them to call the customer back. Can this be achieved and how?
4) The two other features I would like to incorporate is hopefully by a plugin or short code is which I hope you can tell me if it is possible or not?
a) The ability for the users to complete the detail online application through various step by step process or have the choice to download the application form. Similar to this http://ismartsolutions.co.uk/ppi/application/
Can i do the above easily and if so what would i need to do? Naturally this part of the site needs to be secured to protect the data that is sent
b) Finally is it possible to add a tracking feature to the website. So that the customers can track the status of the applications and see the latest notes similar to this as shown here : http://www.financialclaimsmadesimple.co.uk/ppi2/claims_tracker.aspx
Please can you get back to me regarding the above as I am keen to get going urgently.
Thanks so much for your interest in Karma.
In response to your questions:
1. Yes, Karma comes with built-in shortcodes for easy creation of columns. You can choose between 1-6 columns.
2. You can custom code a scrolling text bar into your theme however this is not built into Karma by default. You would need to custom code this or perhaps find a 3rd-party plugin to add this functionality.
3. Yes Contact forms can be easily added to your website. Karma has a built-in form builder that enables for point-and-click form building. Once the form is built it will generate shortcodes which you copy/paste into the sidebar of your choice.
4-a. This type of advanced online form application is not built into Karma by default. We highly recommend the amazing plugin called Gravity Forms. (this plugin is fully compatible with Karma): http://www.gravityforms.com/
4-b. We don’t have experience working with a ticket tracking system within Wordpress. There is very likely a plugin for this however we unfortunately do not have a recommendation for you. Really sorry.
We hope this information is helpful.
I must admit, this is the ABSOLUTE BEST support I have gotten with ANY theme designer that is listed on this website. I highly recommend anything these guys design.
Thank you so very much for your kind words my friend.
Hello – we are considering buying this WP theme. It looks great. However, my boss has one reservation – that being the color scheme options. She has particular colors she wants to use. Would it be too difficult to add our own color options to the menu? Thanks in advance for your help.
Adding a color scheme is a very easy process however will require a basic understanding of CSS code to create your own color scheme.
Depending on the design items that you’d like to change some Custom CSS code will need to be inputted into Karma’s built-in Site Options Panel.
We’re very happy to guide you through this process.
Please let us know if there’s anything else we can do to help.
Cheers my friend
awesome product! just one thing i couldn’t figure out – on the top menus, how to i make it that it will not be a click-able page? i want the people to go over the menu and it will expend but without the ability to click on the menu, just on the sub-menus.
Thanks so much for the kind words my friend. We’re so glad you’re enjoying the theme.
As per an un-clickable menu item, this can be achieved by inserting a “Custom Link” via the Wordpress ‘Menus’ section.
1. Click on: Appearance > Menus
2. Insert a ‘Custom Link’ and set the URL to ”#” (this will prevent the link from doing anything when clicked): http://five3.me/wp-content/uploads/2013/01/wordpress-menu-custom-links.jpg
3. Drag the menu item to your desired position and Save. All done
We hope this information is helplful my friend.
If you require any further details please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
How do I insert an image into a lightbox? I have tried to insert the image URL into the following line however it will not work. Is the URL that is shown in the media library the correct path to use?
We’re very happy to take a closer look at your website and help you to resolve.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
did you change the way home page slider feeds itself or is it still from posts?
No the Karma jQuery1 + jQuery2 sliders are still pulled in via post categories.
Here’s a link to the Karma Training Videos. Videos #7 and #8 cover full details for setting up these sliders:
Please give us a shout if there’s anything else we can do to help.
If you require our assistance please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can assist you most efficiently.
There is definitely something short in the mediaqueries. When resizing in Chrome, somewhere around 740px and 760px (give or take 20px) the theme’s menu is gone. I know that the very top most menu and the footer menu are still there in the demo, but i’m talking about the main menu disappearing for 20-30 pixels. This happens in my project (with Karma) and the demo here at ThemeForest. What can i add to the CSS to fix this?
We’re very happy to take a closer look at your website and help you to resolve this issue.
Did you read my statement. ”....and the demo here at ThemeForest” The website is ThemeForest.net, in other words your demo is messed up too. This is an issue in IE, Firefox and Chrome.
Yes we indeed read your comment.
By submitting a Ticket on our HelpDesk this will enable our entire team to collaborate and assist you most efficiently. You’ll also be notified right away when fix is available.
When you fix it, you should update it here so everybody can have the fix. This isn’t my problem it’s a problem in your theme. Does it take a support ticket to fix a global problem? Assist yourself.
We will absolutely add the fix into the next release of Karma.
The support ticket would have helped you to describe the problem to our developers so we can first confirm the problem, then provide a fix.
No worries if you do not want to submit a ticket.
Can you kindly let us know the version of Chrome and operating system being used?
What versions and OS don’t matter. I’ve seen this on 4 different computers, 3 different physical locations, and all 3 primary browsers. In other words, open your browser resize the window, watch your demo of Karma respond, when it’s “somewhere around 740px and 760ox (give or take 20px) the theme’s menu is gone.” I’m talking about width. In even more words, it has nothing to do with my project, the error i see is in your demo.
Thanks so much for the info my friend.
We’ll definitely research and implement any necessary fixes.
Thank you again for all the details. We’ve located and fixed the bug. We’ll be releasing the fix in next Karma version (will be posted in 1-2 days). The fix is very quick and requires only a small modification to one of the theme’s files.
The file to be edited is: /truethemes_framework/js/truethemes.js
Simply open file, scroll to line 313 and change “730” to “775”.
small problem solved. Works great here.
It is a small issue but your theme is so nice and professional, that i’m glad to see it pushed to perfection. Congratulations on such a great and successful theme. I’m gonna rate and follow your profile. Thanks.
You’re very welcome my friend.
We truly appreciate your feedback and we’re always on your side.
Thanks so much for supporting us.
Hello there TrueThemes,
I must say this is a spectacular looking theme and I am very interested in purchasing. Before I do, I was wondering if I have a problem for what ever reason and Karma turns out not to meet my needs( ), is there a refund option?
I have never bought a theme from Theme forest before and after much looking around I feel Karma is a well suited theme for me!
Thank you so very much for your kind words and interest in Karma.
ThemeForest does not have a refund policy however we are always happy to send over a refund if you are not fully satisfied with the Karma theme. (with over 15,000 sales we’ve had under 5 returns
I’m using this theme for a few years now with great satisfaction, but i’m experiencing a problem right now. I use to have a harmonicaslider at the homepage. After the latest update of the theme this slider dissappeared and i can’t find it anywhere now. After rreinstalling the older theme it still is missing. Can you please help me out?
Hey my friend,
Yes we’re very happy to take a closer look behind the scenes and help you to resolve.
Thanks for the quick response. Ticket will be submitted
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