3839 comments found

Hi, My site was ok on iPhone but now it’s not working. Shows text like: {one_fourth] {frame style=”modern” etc. here sis the site: www.cameracompany.net

Thanks!

TrueThemes

Hi There,

Thanks so much for sending over the link. We’ve just reviewed the website on iPhone and there appears to be some sort of custom “mobile theme plugin” activated on your website. This plugin is overriding Karma in mobile view and causing the site to render incorrectly.

To fix, simply disable any mobile Plugins that are currently activated on the website and the issue will be resolved.

Should you require any further assistance we’re very happy to take a closer look behind the scenes and assist.

Please kindly submit a ticket on our secure HelpDesk with any further requests so that our dedicated support team can best assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

That was indeed the problem. Thanks for the help and quick replay.

konnann Purchased

Hi, I have just installed this theme and am quite a novice at these things. I liked the look of this theme as it was the clean look we were after. We needed a theme for our business and needed a mix of wording and a nicer way to display images. I watched the very informative videos which got me started and I had a few issues (more tweaking on spacing logos and on my mobile it wasnt quite right). I raised 3 tickets and all were answered very quickly and what was suggested fixed my issues.

Its a really professional looking theme and thats with me not knowing much. I am sure people who understand wordpress more would be able to do much much more!

I am amazed the service you get considering the cost of the theme! Thank you very much to the support team.

KD

TrueThemes

Hi KD,

Thank you so much for sharing your experience.

We greatly appreciate your kind words and we’re so glad you’re enjoying your TrueThemes experience.

Thank you for letting us serve you.

Cheers :)

This theme is “mobile optimized”, but it looks like garbage on an iPhone browser. It also doesn’t seem to work with WPtouch Pro, or other mobile plugins, since the shortcodes are done in a pretty non-portable way. Sure, you could go fix everything yourself, but then you have to worry about theme upgrades breaking everything, etc. Make sure you view this theme in your mobile browser before you drop the $55 on it. :(

TrueThemes

Hi There,

We’re truly sorry to hear that you feel this way my friend.

Karma looks quite lovely in a mobile browser. It renders just as a responsive design is supposed to. Items within the theme are “stacked” for very easy viewing on iPhone. (every theme on this marketplace functions in exact similar fashion)

We would be truly sorry to see you go but we understand if Karma is not meeting your need and we’re very happy to provide a refund if you are not satisfied.

Please just keep us posted and feel free to shoot us an email at: info [at] truethemes.net

Thanks so much

Cheers :)

Looks perfect on my iPhone browser. Definitely a professional quality theme.

I’ve been a member here at Envato for almost 5 years and have bought hundreds of items. This is one of the best items i’ve purchased and the TrueTheme support is top notch.

Thanks again, TrueThemes

TrueThemes

Thank you so much my friend. We’re so happy to hear you’re enjoying Karma.

It’s a pleasure serving you and we look forward to great things in the future.

Cheers :)

Awesome theme! I’m interested in purchasing it, but I had a pre-buy question(s):

I want to create standard fields for posts (e.g. a real estate site), so that every time I create a new post these elements will automatically exist in the write panel. Is this option already built into your theme or will I need to incorporate certain plugins to do this? If I need a plugin, are there any that have been tested to work well with your theme?

Thanks, and beautiful work!

TrueThemes

Hi There,

Thank you so much for your interest in Karma.

There is not currently an option for creating custom field-types on the fly. There are plugins that can indeed be used to help create the custom fields however the code of page templates that you wish to display the values stored in those fields will need to modified.

A great plugin is: http://www.advancedcustomfields.com/

Please remember that you’ll need to customize your theme in order to display the values you’ve created with the plugin.

We’re not currently available for custom coding work however if you’re interested we have 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

We hope this information is helpful my friend.

Cheers :)

Default-user

Thanks for the great info! I will get in touch with them and see how much it might run me to do the necessary work. Again, great theme and hopefully, I’ll be using it very soon.

Thanks :)

hi there i set up the testimonial slider in the karma theme but i don’t get the sliding affect. i get the complete listing of all 3 testimonials.

Can you please let me know if i doing something wrong and how to fix it? here is the code: [testimonial_wrap] you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want.[client_name]John Doe, Company Name/client_name you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want.[client_name]Zig Ziglar/client_name you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want.[client_name]John Doe, Company Name/client_name [/testimonial_wrap]

here is the site: http://neostarmarketing.com/

thank you.

marco

TrueThemes

Hey marco,

We’re very happy to assist you my friend.

It sounds like the Testimonial Slider has not been activated. Once the slider is activated the problem should resolve itself.

Please check out this article on our HelpDesk outlining very simple instructions for activating the testimonial slider:

https://support.truethemes.net/?knowledgebase=testimonial-slider

If you require any further assistance please kindly submit a ticket on our secure HelpDesk and we are very happy to assist.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Sleen Purchased

I did encounter a problem after some updates. But with the great help of the awesome helpdesk the problems are solved. Now it looks professional again like it did before. I still love this theme.

Great job helpdesk!

KR,

Wilko

TrueThemes

Cheers Wilko! You rock!

Thank you for letting us serve you.

Cheers :)

Hello,

I am with the following problem when I click save on the panel theme.

“Bad Request

Your browser sent a request that this server could not understand. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

TrueThemes

Hi my friend,

We’re not experiencing this issue on our end but we’re very happy to have a closer look at your website and help you to resolve.

Please kindly submit a ticket on our Secure HelpDesk outlining the details and our team will gladly look into and help you resolve.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Does this theme have a calendar or events feature?

TrueThemes

Thank you so much for your interest in Karma.

There is unfortunately not currently a built-in events calendar.

You might be interested in browsing CodeCanyon for an events-calendar plugin to suit your needs: http://codecanyon.net/

Please let us know if there’s anything else at all we can do to help.

Cheers :)

Just dropping a comment for anyone on the fence about buying this theme – do it. Customer service is top notch and the theme overall is excellent.

TrueThemes

Thank you so much my friend! You rock!

Cheers :)

kwgumuc Purchased

I bought the Karma Theme just for the Pricing Table graphics. Is there any way to use the pricing table as a plugin? Thx.

TrueThemes

Hi my friend,

Thank you so much for your Karma purchase.

The Pricing Tables are built into Karma and are not currently available as a Plugin.

Extracting the Pricing Tables functionality and turning it into an external plugin is indeed possible however will require a fair bit of coding knowledge.

We have 2 highly trusted theme customization partners that you might be interested in reaching out to for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Please let us know if there’s anything else we can do to help.

Cheers :)

Hi, Is this theme is translated into French?

TrueThemes

Hi There,

Karma is not translated into French however it comes with the .mo/.po files for translating into any language.

Please give us a shout if there’s anything else we can do to help.

Cheers :)

Hi there! Amazing job on this theme. I’d like to know some things before buying it, so thank you for your help :)

-the homepage video left layout accepts my own uploaded videos? Lets say .mp4 or .mov videos? Im thinking about using the theme for a membership video site.

- the left nav can handle ‘sub-pages’ or only the ‘main’ pages? I mean when i hover over Page A on the left nav i want it to show Page A.1, Page A.2 etc.

- is it possible to disable the footer?

Thank you!

TrueThemes

Hi There,

No worries at all my friend we are glad to answer your questions.

1. Yes vimeo plus is supported.

2. When inserting a video using the shortcode the layout will remain the same and there will simply be no content next to the video. (ie the video will be aligned-left or aligned-right with blank space alongside).

Centering the video is very simple process and we can help with the 1 line of Custom CSS required when time is right.

Wordpress also has a built-in [embed] shortcode. This shortcode is used to embed youtube/vimeo videos anywhere throughout your website.

We hope this information is helpful my friend.

Thanks so much

Cheers :)

Default-user
solosoma Purchased

Hi there!

I purchased the theme and i love it. Now i need to center the video shortcode without text :) You can see where i want to centrate it: http://www.cursoecualizacion.com/pages/left-nav/

A centered video and the content of the page below. Can you help me on this?

Thanks for your help!

TrueThemes

Hi There my friend,

Thank you so very much for your Karma purchase – we’re so glad you’re enjoying the theme.

We’re very happy to assist you with the video centering.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

lenrapp Purchased

This is the third theme I purchased on Theme Forest and I love it more then the others, although I do like one of them almost as much it is on our magazine. We wanted to redo our old hand coded site that was now 7 years old. We are a member based organization of photographers and journalists and have members here and overseas.

My choice was Karma and as you can see if you visit our new site at: http://internationalpress.org this theme is working out perfectly for us.

We need to promote our organization to potential members, we need to display articles, photos and videos our members created and we need the site to look professional without being too slick.

With the help of their awesome support team I was able to get this site up and working in no time. Their video tutorials are a great help and I haven’t seen any other theme offer you a full site set up with sample pages as this one has. The site is fully loaded and it makes is so easy to understand the structure of the site with the help of the video tutorials and written info..

Usually when I post a problem or a question on a support forum, it can take days to get a reply. Still waiting three days on a plug-in I have. But these guys are on the ball and really go way out of their way to help you get the site to shine. I needed a little extra tweaks to align content on a page and they didn’t simply give me some code and tell me to paste it into a php file as so many other do.

I am not a programmer so pasting it in to a file and not knowing exactly where is a problem for me. They actually told me the line number of the code on the file and gave me the instructions how to do it. Of course I screwed that up, but they didn’t give up on me and came to my rescue in minutes.

I can’t praise these people enough. I am always going out of my way to help our members, so I can truly appreciate how they go the extra mile to help their customers. Hell for the price of this theme, I certainly got more for my money then I get at McDonald’s when they have a buy one get one free promo :-)

Keep up the good work guys, you are winners!

Len Rapoport President

International Press Association

TrueThemes

Len. Thank you so much for taking the time to share your experience.

We’re so very grateful to have you as a customer and we’re so pleased to hear your positive experience with everything.

You’re website is looking absolutely awesome my friend.

Thank you for letting us serve you.

Cheers :)

Is there a tutorial you can recommend for creating our own dimensions for the modern image frames?

I know where to get the frames, and create them vis photoshop Karma\2. Artwork

What I’m looking for is how to integrate the shortcodes for a new frame of a custom dimension. Hope that makes sense.

Thanks

TrueThemes

Hi There,

So sorry my friend but we don’t have a tutorial outlining this customization. There’s a fair bit of code powering the image frames so it’s unfortunately not quite a cut and dry customization. Our sincere apologies.

Cheers :)

I have a big problem here. What happend to CU3ER? My website sliders are all missing and so is this plugin? Am I going to have to recreate all my sliders now?

TrueThemes

Hi There my friend,

We’re very happy to assist you.

The CU3ER Plugin is a 3rd-party plugin which is installed separately from the Karma theme.

Please kindly double check to ensure that the plugin is installed and activated on your Wordpress. (located under ‘Plugins’ in the Wordpress Dashboard)

If you need us to dig any deeper we are happy to take a peak behind the scenes of your website and help out. Please kindly submit a ticket on our secure HelpDesk so that our dedicated team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Also, as far as the mobile app…...why is there a huge empty space below the homepage slider and any info below? Is it something that I am doing or is that how it is suppose to be. Looks strange. Thanks.

TrueThemes

Hi There,

We’re not currently experiencing this issue however we’re very happy to take a closer look at your website and help you to resolve.

Please kindly submit more details as a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so very much my friend

Cheers :)

Is there any way to change the color scheme past the 20 colors included? My client has a specific color scheme already associated with their branding and I would need the ability to configure it to that.

TrueThemes

Hi There,

Thank you so much for your interest in Karma.

The color schemes can indeed be modified however depending on the specific modifications may require a few lines of Custom CSS and possibly a few custom graphic files.

We’re very happy to guide you through this process should you need our assistance.

Please let us know if there’s anything else we can do to help.

Cheers my friend :)

Hi,

I want to use Jquery1 slider to another page with different images and text. I choose jquery1 for layout, and under portfolio I selected a ‘new portfolio’, assigned the images to the ‘new portfolio’ selected ‘new protfolio’ to display on a page but it’s only showing the original ‘homeslider’ images. I need to have 2 or 3 different sliders to eash page, how can i do this?

Emac

TrueThemes

Hi There,

Our apologies my friend but the jQuery slider can currently only pull from a single category. There is not currently the option to have multiple sliders pull from multiple categories on multiple pages.

Custom page templates can be created to achieve this functionality but will require manually coding these into your theme. If you’re interested in adding this customization and you’re in need of professional coding assistance we have 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

We will definitely look into this type of feature and try to add in an upcoming release of Karma.

Cheers :)

Hi! I have try to insert a youtube video to Home Page Video right. Here is the code; video_right iframe url=”http://www.youtube.com/watch?v=wyJIz8HBqMQ” width=”572” height=”312” scrolling=”no” frameborder=”0” marginheight=”0”

The loading circle never dissapear and the video never start. I have tried with several youtube video and nothing work. It’s only work when I upload my own video on my server. How to get youtube video work? Thanks!

TrueThemes

Hey my friend,

We’re very happy to have a closer look at your website and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

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