3750 comments found

Hi,

My videos are not loading. It’s using the iframe tag and I have everything right. I’m using the homepage layout for video and text.

Thanks

TrueThemes

Hey Erik,

We’re very happy to assist you with this.

Here’s an FAQ article outlining a possible solution to your question: https://support.truethemes.net/?faq=video-shortcode-not-displaying-video

Please kindly check out the article and double check the the video URL is correctly formatted.

Should you require any further assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can take a closer look behind the scenes and get things all sorted.

TrueThemes HelpDesk ? Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

tmoney15 Purchased

I would like the images to show up larger when they are clicked on the post to be a gallery image. Is there a setting for this or do I need to change the CSS?

Thanks so much for your help!

TrueThemes

Hi There,

Sincere apologies my friend but we are slightly confused by your question.

Can you kindly submit a Support Ticket on our HelpDesk outlining more details about your question so that we can better serve you? (perhaps include sample links, etc).

Our HelpDesk can be reached using the links below:

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Vvitali Purchased

hi :-) i dont know why in my site the main menu higher then this site… my site : http://www.vmedicalteam.com/ “this” site : http://www.venusbodywork.com/

how can i change it ?

TrueThemes

Sure thing my friend.

We’ve just checked the code of http://www.venusbodywork.com/ and we see that they’ve added some custom CSS to their website via the built-in Options Panel.

The’ve reduced the padding of the top header navigation/logo area which has shifted the navigation higher than default.

Here is similar code that you can add to your Site Options Panel to move the navigation higher up. (add this code within Dashboard > Appearance > Site Options > Styling and CSS > Custom CSS):


#header .header-area {
    padding: 10px 0;
}

...adjusting the “10px” above will move the navigation up/down.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk I Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
Vvitali Purchased

10xs :-)

yingfuli Purchased

Hi,

could you look at this news page on my site: http://www.recreantencompetitie.nl/category/nieuws/

Since a few days it displays just a blue page instead of the news posts.

Thank you.

TrueThemes

Sure thing my friend.

There seems to be a missing or an extra div tag somewhere on the blog page which is causing the layout to break. It’s our initial guess that a plugin is the cause for the issue.

Please try the following items to help us better pinpoint the issue:

1. temporarily de-activate any new plugins

2. temporarily “change to draft” any blog posts that were posted since you noticed the bug.

Once you’ve done some tinkering with the above 2 items please kindly submit a ticket on our secure HelpDesk outlining any new findings so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk I Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Geebz Purchased

Hi! LOVE your theme and have bought Sterling as well :)

Q: First time using WooCommerce – any tricks/tips to getting it to run correctly in Karma?

I’m running upgraded versions of WP and Karma.

Mahalo…

TrueThemes

Hey Geebz,

Thank you so very much for supporting us my friend. You absolutely rock! :)

Karma and Sterling both work right out of the box with WooCommerce so no worries on any customizations.

WooCommerce is hugely popular in the Wordpress community and has a large variety of super awesome tutorials on the net. We highly recommend a quick visit to Google and YouTube for “WooCommerce tutorials” and you’ll find lots of great stuff.

Here’s a great WooCommerce Tutorial on YouTube (1 of 5) to get the ball rolling for you: https://www.youtube.com/watch?v=APBxmTL-9ag

We hope this is helpful my friend.

Cheers :)

rotbarsch Purchased

German Umlauts

Sorry for my bad English I bought this great theme and have it installed. Unfortunately, shows me no karma to German umlauts, what must I do?

TrueThemes

Sure thing my friend we’re very happy to assist.

When you refer to Geman Umlauts are you referring to inserting these German characters into the website content?

If so, German Umlauts require that the HTML “code” be inserted into the page in order to display the German character.

Here is a great site outlining the German Umlauts and corresponding HTML code: http://www.periodni.com/unicode_utf-8_encoding.html#German

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk I Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Vvitali Purchased

In the iPhone contact form: how can i add info to the iPhone? and how can i delete the iPhone from it? 10xs for the professional and fast response :-) !

TrueThemes

Sure thing my friend :)

Here’s an article from our HelpDesk outlining full details on adding content into the iPhone area: https://support.truethemes.net/?knowledgebase=adding-content-into-the-iphone-area

We hope this is helpful for you.

For the fastest solutions to future support inquiries please kindly search the HelpDesk and/or submit a Support Ticket. Our dedicated support staff is very happy to assist.

TrueThemes HelpDesk I Training Videos | FAQ | KnowledgeBase

Have an awesome day my friend.

Cheers :)

Default-user
Vvitali Purchased

10xs :-)

perkyo Purchased

Hi there!

i just verified that since the last 2 updates, a display error is present in Chrome for the “Buttons”-Functionality -> Screenshot: http://pbkac.net/buttons.jpg

Is there a short and simple solution available for this?

Thanks and best regards,

perkyo

TrueThemes

Hey Perkyo,

Thank you so much for this feedback.

We’ve just tested on Google Chrome/Mac and things are rendering nicely on our end -> Screenshot: https://dl.dropbox.com/u/7008416/_screenshots/karma-google-chrome.png

We’re very happy to take a close look and help to provide a solution. We’ll just need you to please provide some further details (Chrome version number / operating system).

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

mikepark Purchased

I installed the karma theme and it is not loading in safari for either windows or mac, nor on anything apple. What is going on? It loads fine on all other browsers and on android.

TrueThemes

Hi Mike,

Hmm very strange. We’re viewing Karma in Safari and all is rendering nicely.

We’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
mikepark Purchased

Any way you can try to access www.parkpropertygroup.com in your safari version and let me know if it loads?

TrueThemes

Sure thing my friend.

We’ve just tested and URL and is not loading in Safari.

We’re very happy to try and find solution to this issue. We recommend the following to begin the troubleshooting process:

- disable all plugins

- update wordpress to latest version

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hello how are you doing? I am working with your theme and have run into an issue in the way that it is viewing in mobile. The test site is www.thesavingsbandit.com/divinstest/. The problem that I am having is the spacing of the slider and the information below on a mobile. The “request a quote” button is being pushed way down, and the slider indicator is also showing up in the information. What file do I need to adjust to help with the spacing?

Thanks

TrueThemes

Hey my friend,

We’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Vvitali Purchased

hay again :-) how can i add 2 lightBoxes if i use Right Nav and sidebar?

TrueThemes

Hi There,

Yes sure thing my friend.

The one_fourth frames work very nicely on the sidebar+navigation templates.

Here is the shortcodes to achieve double lightbox on right-nav + sidebar:

[one_half]
[lightbox style="modern" image_path="" popup="" link_to_page="" target="" description="" size="four_col_large"]

[/one_half]

[one_half_last]
[lightbox style="modern" image_path="" popup="" link_to_page="" target="" description="" size="four_col_large"]

[/one_half_last]

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

inumanag Purchased

Hello!

After upgrading to the latest Karma, I discovered that recent_posts short-code doesn’t work anymore. Any idea how to get it back?

Thanks, Ibrahim

TrueThemes

Hey Ibrahim,

We’re very happy to assist you with this.

We’ve just tested and the recent blog post shortcode is working nicely on the latest Karma version.

Here is a sample of the shortcode to ensure things are correct on your end:
[blog_posts count="4" post_category="" title="From the Blog" link_text="Read More" character_count="115" layout="default"]

Should you require additional assistance we’ll just need to take a closer look behind the scenes to determine the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hi there

I ma having trouble adding the pictures to the karma shortcode add on for the home page and other pages. I tried to follow the video but wordpress has been updated. Now I do add Media, then add the picture and then drag the URL from there. But when I click update and view the page there is just the loading circle icon and a tiny thumbnail picture in the upper left hand corner of the picture frame. I contacted my host and asked them to change to 777 and they did. Still, there is no change. Am I missed something? Thanks in advance!

TrueThemes

Hey my friend.

It sounds like everything is setup correctly so kudos to you :)

Here is a HelpDesk article outlining some common causes for the images not loading: https://support.truethemes.net/?knowledgebase=images-not-displaying-in-image-frame-shortcodes

If everything checks out and the images still not loading we’re very happy to take a closer look behind the scenes of your website and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thank you. It kept showing up as a blue link. I simply right clicked and selected “unlink”. Works a treat.

TrueThemes

Fabulous! :)

kinnear Purchased

Hi I just want to say that this theme is so easy to use, I am a non techie and the tutorials and documentation are really informative and extremely helpful. I was able to get off to a good start without any assistance. Then when I needed the assistance I sent them 6 e-Tickets and all were dealt with within 12 hours, considering I am in Australia that is an excellent response time. If you are looking for a theme that provides all you need to get on with it and reduce down time, this theme is just that. I will be purchasing this theme again. Well done Kinnear – Rex Design Solutions

TrueThemes

Thank you so much Kinnear. We truly appreciate your feedback and we’re so glad you’re happy with everything.

You absolutely rock!

Cheers :)

loranz Purchased

Hi!! Very nice theme!! i have a small problem, into the home page banner need to create a margin bottom for the image (same px of margin top) how i can do that? Thanks a lot! :)

TrueThemes

Sure thing my friend, we’re very happy to assist.

We’ll just need to get some more details such as which page template you’re using, etc.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hello how are you doing today? I was wondering if you could help with a little problem that I have run into. I would like to add a box to the top of the header, (attached image) so that we can have the address and company information at the top of the site as well. Any guidance would be helpful.

http://www.ntouchmarketing.com/div/divins.png

Thanks

TrueThemes

Sure thing my friend.

We’re unfortunately not available for customization work at this time however we’re very happy to provide some helpful guidance.

We highly recommend hiring a developer to implement this customization for you. We’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Here are some notes for a smooth customization process:

- make the ccustomizations to the Karma Child Theme so the changes will not be lost when upgrading main Karma theme in the future.

- the custom code will likely need to be added to “header.php”

- the mobile stylesheet is located in: /css/_mobile.css. Be sure to update this file if you wish for the customization to be responsive.

We hope this information is helpful my friend. Please let us know if there’s anything else at all we can do to assist.

Thanks so much

Cheers :)

Is there a way to get video image thumbnails to show up in the windows when using the blog shortcodes? The thumbnails work everywhere else it seems (slider, actual post)

here is the example.

http://gsgnation.com/videos/

Thanks!

TrueThemes

Hey my friend,

Pulling in video thumbnails is unfortunately not built into the shortcode at this time. Sincere apologies.

If you’re interested in customizing your theme’s code to include this functionality and are in need of professional custom coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

Hello,

I just wanted to say thank you for a fantastic theme. I’m an attorney who has recently gone out on his own. I am an avowed cheapskate and simply refused to pay a web designer $5,000+ to create a website for me plus, have to pay a monthly hosting fee, that didn’t include the content. I figured at least to start out, I could do myself. I did a bit of research and settled on the Karma theme. Keep in mind I have no web design experience but with a little research, going through all the video tutorials you guys created and a few visits to the help desk, I have what a wanted. Certainly, I will have new websites in the future with more bells and whistles but for the time being, this is a nice, clean design with fantastic support. For those considering the theme, it is definitely a nice and stylish theme. One word of advice, do not use a Microsoft powered server with this as I initially did. Use Linux. I had MS and the response time was horrible. Almost 17 seconds to first byte. Had my web hoster switch over to Linux and POW! Site response time went down to about 2.5 seconds. Incredible. I subsequently learned that WP php works natively with Linux so the processing time is minimized.

Check it out and tell me what you think.

http://gutierrez-firm.com

Thanks again for a great design. :)

TrueThemes

Fabulous job my friend!

We’re so very glad that you’re happy with the theme.

Thank you so much for taking the time to provide your feedback.

Cheers :)

Hi there

How do I change the font on the callouts on the homepage? I can’t find it in site options along with all the other options.

Thanks in advance

Rebecca

TrueThemes

Sure thing Rebecca, we’re very happy to assist.

Can you kindly provide more details about which callouts you are referring to?

If referring to main text callout, this can be adjusted via CSS. Simply copy the code below and paste into Karma’s Custom CSS Section of Options Panel: Appearance > Site Options > Styling and CSS > Custom CSS:

.callout-wrap span {font-size:1.5em;}

(you’ll simply adjust the “1.5” to suit your needs)

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

zumkalle Purchased

Hello,

Cu3er works well, but I see this message after the name of my cu3er on website. ( – old import detected, no JavaScript fallback available) I just use the files from Karma zip from Friday 29. March

TrueThemes

Sure thing my friend, we’re very happy to assist.

We’ve just added a new CU3ER slider on our end using the files from Karma Download package and the JavaScript Fallback is working nicely for us.

Perhaps there could be conflict with web server on your end?

We’ll just need to temporarily log into your website so we can take a closer look behind the scenes and help to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

by
by
by
by
by
by