3487 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
JPinBC Purchased

Hello! I have been developing a new site using Karma and all was going well until I hit a snag with integrating Woocommerce. I downloaded and activated the latest version of Karma and then went in to the Dashboard to look for and activate Woocommerce. All appeared to go well except for the following. For some reason when I click on “Add Product” and “Categories” the page displayed is blank white. If anyone can trouble shoot that I would be very grateful! Love the Karma theme by the way… :-)

TrueThemes

Sure thing my friend, we’re very happy to assist.

WooCommerce is working nicely on our end so perhaps this is related to “broken plugin”? Sometimes during a plugin install the server times out and installation is incomplete.

Please kindly try to remove WooCommerce and re-install.

If after the plugin re-install things are still not working we’ll just need to temporarily log into your web server to help pinpoint and resolve the issue.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I’ve been working with this theme for months now redesigning a site for an employer and, honestly, there isn’t a bad thing that I can say about it. The code is clean, the back-end is great, and the overall presentation is absolutely fantastic.

But, past that, the support from TrueThemes has been outstanding. Over the course of development I’ve reached out to them 3 times and each time my issue was resolved and explained within 24 hours. Quality theme to be sure but quality people behind it.

Buy with confidence – great stuff here.

TrueThemes

Thanks so much for your kind words my friend! We’re so happy that you’re pleased with everything.

Thank you so much for letting us serve you.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello I’ve been trying to add an image to one of the shortcodes but I’m having trouble. Everytime I add the path to the file, it never loads and displays the image.

TrueThemes

Sure thing my friend.

Here is a HelpDesk article outlining a few common causes for images not loading properly: https://support.truethemes.net/?knowledgebase=images-not-displaying-in-image-frame-shortcodes

If everything checks out and the images still not loading we’re very happy to take a closer look behind the scenes of your website and help you to resolve.

We’ll just need you to please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, Is your theme compatible with the plugin LayerSlider WP (from Kreatura) ? Thanks, Bernard.

TrueThemes

Hey Bernard,

Thanks so much for your interest in Karma my friend.

Yes Karma is fully compatible with the LayerSlider Plugin.

Cheers :)

  • Exclusive Author
  • Has been a member for 1-2 years
  • Romania
  • Bought between 50 and 99 items

I have a problem with my wordpress website using Karma. I check, double check and triple check with a lot of seo tools checker. The results are the same: 0 Google indexed pages.

I do not have the same problem wiht Sterling. I am using the same SEO plugins on both of website. The structure is kind of the same.

Any thoughts? This is really anoying!

Thanks. Alex.

TrueThemes

Hey Alex,

We’re very happy to take a closer look and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk outlining more details about your website so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

What exactly you need? The site adress is www.leona.ro.

TrueThemes

Hi Alex,

Thank you so much for posting the link.

We’ve just browsed the URL, checked out the code and things are looking very nice. From a coding perspective we don’t see any red flags. Very well done :)

We did a Google index search and it seems that quite a few of your website’s pages are indeed indexed. You can conduct index search by visiting Google and typing: site:leona.ro

Everything looks like it checks out so we’re not certain why any index issues would be occuring.

Please note that Google indexing takes some time. (sometimes a few weeks). If you haven’t already done so we recommend submitting your website to Google via Google Webmaster Tools. You can access the link below and also do a Google search for “submitting wordpress site google webmaster”.

http://www.google.com/intl/en/webmasters/

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk. This will enable us to have the most efficient and secure communication on any future support requests.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • Microlancer Beta Tester
  • Exclusive Author
  • Colombia

Hi, great theme!!

is it possible to add the frame to a single image regardless of it´s size? I can´t find how… Im using this code but it doesn’t work: [frame style="modern" image_path="http://mydomain.com/wp-content/uploads/XYZ.jpg"]

Please help!! Thank you

TrueThemes

Hi there,

Yes the images used within the image frames can be of any size. The image frame will automatically crop the image to the proper dimensions required by the frame. There is not however currently an option for a custom-size image frame. (all frames have specific dimensions)

Here’s a sample of a working image frame shortcode. Please kindly compare it to the one on your end to determine if there are perhaps any settings that are missing:

[frame style="modern" image_path="http://s3.truethemes.net/theme-xml-content/wp-karma/image1.jpg" link_to_page="" target="" description="" size="four_col_large"]

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Mellow Purchased

Hi there – I hate to post my issue here because I absolutely love your product, but I’m not getting resolution on a problem I currently have.

I’m having issues with sluggishness, to the point where clients have mentioned this via twitter. I’ve spent hours on the phone with my hosting company carrying out tests, they have also escalated the issue to ensure that the sluggishness is not server related. They suggested that I check with your support. Your tech support in turn tell me to check with my hosting company. I’m going around in circles.

The load time on the home page takes approximately 15 seconds or more to load. Any other page I connect to from the home page also takes a significant amount of time. However, once I’m past the home page. All other pages load fast (even those that display flash plugins). If the issue was related to server / hosting then all pages would be slow, correct? I’ve noticed an error indicating that a style sheet is missing and I’m not sure if the sluggishness is related to the missing style sheet. I’ve uploaded the latest version hoping it would install any missing files, but it didn’t. Is there a number that I can call and speak to someone to assist me?

The style sheet that is missing is : _vti_cnf Stylesheet

TrueThemes

Sure thing my friend.

I’m very happy to personally review the website and see if I can provide some optimization recommendations.

The default Karma homepage loads in under 4 seconds so it’s very likely there are some items which can be optimized to increase the load speed on your end.

Please kindly shoot me an email outlining your website URL and name of hosting provider and let’s see what we can come up with :)

email: info@truethemes.net

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tmws Purchased

I think this is a quick question. Is there any way possible (and if so using what layout) to use basically the Jquery 2 layout (w/the slider at the top of the home page), but then to have a side nav menu lower on the page (beside other written content)?

If not, any suggestions for adding a menu to a Jquery2 home page other than the drop down? I’d like to have a side bar somewhere and not really crazy about footer. Just want something on home page only.

Thank you. :)

TrueThemes

Sure thing my friend.

Adding a sidebar/sidenav to the jQuery homepage is not currently a built-in option however we’ve created a HelpDesk article which outlines how to create this custom page template:

https://support.truethemes.net/?faq=adding-a-sidebar-to-the-jquery-templates

If you’d prefer to hire a professional coding expert you can likely get this page template built for under $10 USD. Here is one of our highly trusted partners for all of your Wordpress customization needs. WPQuestions.com

Thanks so much

Cheers :)

Default-user
tmws Purchased

Thank you. I think I have enough skill to change the code, so thank you for that link (any chance this might be included in future updates??). I’m just wondering bc you said (at the end of that post):

“Please note that doing this customization will affect the contents of the Home Page such as Columns and other shortcodes so use accordingly.”

So my question now is whether, if I change the code as instructed on your forum page (to add the sidebar), the columns will also need new coding?? Or does this sidebar go after columns or how does that work? I was hoping to have columns + sidebar below the jquery slider. Thank you again!! :)

Default-user
tmws Purchased

Also I don’t mind $10 but a little nervous about turning over my site to others and also worried I couldn’t easily update in future if I make changes (meaning if I hire someone else, worried I will not know how to update or find them again, etc, so for that reason I would rather do myself…something like a control freak). :)

TrueThemes

You’re very welcome my friend :)

Yes future plans of Karma include a variety of awesome features such as new page templates with ability for slider on any page type. We’ve got a fair bit of awesomeness in the works so this will likely surface in a few short weeks.

As per updating the columns this will not require any coding. This only refers to the shortcodes being used within this newly created page template. The content area on a sidebar page is different size than that of full-size page so requires using the smaller image shortcode variations.

We hope this information is helpful for you.

Please let us know if there’s anything else at all we can do to assist.

Cheers :)

Default-user
tmws Purchased

Thank you for the reply. Sorry I just have one other question. Do you think the “few short weeks” is a pretty solid time estimate, or might the updates be months away? I just wonder bc if these updates are really weeks away, then I would probably rather wait than get into back end coding. But if they might be months away, then I’ll probably give it a try. Thank you again for all of the help and ongoing great support for an awesome theme!! :)

Default-user
tmws Purchased

Also just a little request—would love to see an option to switch the horizontal columns w/photos on the front page of karma to three vertical pictures w/links like you have in Sterling, once you add the sidebar. That would allow the pictures to stay the same sizes rather than being tiny. I really like that aspect of Sterling and even thought for a minute about changing themes, but I just love the look of Karma in other respects far too much to switch. Thanks again.

TrueThemes

Sure thing my friend.

The Karma changes will be released in approx ~2 weeks. We’ll definitely look into including a vertical column layout for you as well.

Have a wonderful weekend.

Cheers :)

Default-user
tmws Purchased

Can you get any more awesome? I don’t think so!! :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Thailand

Hello. Love your theme! I can see you have made some great sales with it. I am impressed that you also made it responsive. I just have a few small questions:

1) is it easy to change the header (where the logo and menu goes) to transparent? I don’t want a rich color background as my logo is colorful enough and it will definitely clash.

2) Can I make the menu items so they do not have the small text underneath the word?

I want to upgrade my current website theme with your theme. If I can achieve the same header look here at http://coolwebs.com.au I would be very happy to buy your theme. The current theme was by peerapong and it has been good but now i want a new look and responsive layout.

thank you ja

TrueThemes

Thank you so very much for your kind words and interest in Karma theme.

We previewed the link you sent over and it looks like our Sterling Theme would be an excellent fit for your needs. Please feel free to check it out here: http://demo.truethemes.net/Sterling-Wordpress/

As per your Karma questions:

1) Yes the top area can be changed to white. (this will require a few lines of CSS code which we’re happy to provide). Please note that Karma was originally designed to have a colored header area so replacing it with white may not be very visually appealing.

2) Yes the short descriptive text under menu items can be easily disabled via Karma’s custom Site Options Panel.

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Bizzigo Purchased

Hi, I just bought theme and theme do not work at all. Drad and drop menus do not work.

TrueThemes

Sure thing my friend we’re very happy to assist.

If you haven’t already done so we highly recommend watching the Karma online training videos. These will walk you through every aspect of setting up and using your Karma theme: http://vimeopro.com/truethemes/karma-wordpress-theme

Should you run into any questions along the way please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Default-user
Bizzigo Purchased

I opened a ticked but 12h not answer yet…

Default-user
Bizzigo Purchased

A few days waiting for reply. No answers. I am confused!

TrueThemes

Hi There,

We don’t currently have any pending support tickets.

Can you kindly log into your support account and double check that a response has not been added?

Please feel free to post your username or ticket ID and we can also double check for you.

We’ll get you all squared away ASAP.

Thanks so much

Cheers :)

Default-user
Bizzigo Purchased

Ticket HIK-937-60933….. where can I recieve answer?

TrueThemes

Hi my friend,

The ticket number you’ve listed is not a ticket from within our HelpDesk system.

Have you perhaps submitted the ticket in another system?

Our HelpDesk is located at: https://support.truethemes.net

Please feel free to double check and submit the ticket in our HelpDesk system or if you prefer please feel free to send us a direct email outlining your inquiries: info@truethemes.net

Thanks so much

Cheers :)

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
cydesigns Purchased

Hello

I have bought the theme months ago and iam very very happy. works amazing.

Just seems we have a problem now with the tweet shortcode. doesnt seem to read the tweeter account.

www.cydezines.com is the website and on the home page bottom right is the shortcode. it was working fine from the first day but not all of a sudden it doesn’t.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

We’ll just need to take a closer look behind the scenes and help determine the cause for the twitter error.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Thailand

Ok, let me rephrase my question. Can i get the karma menu/header to appear the same as the one in ‘Sterling’ without too much extra customisation? I really like Karma as it has the addition of Woo Commerce…something that ‘Sterling’ does not have. I know my way around CSS and HTML.

Thank you

TrueThemes

Hi There,

Converting Karma header into Sterling header may require a decent amount of custom coding depending on the desired design outcome.

Please note that Sterling is also fully compatible with WooCommerce: http://themes.truethemes.net/Sterling/shop

Cheers :)

izzyinaus

Wow! I totally did not notice that. Great news, I think I will just grab myself a copy of Sterling then. Thank you very much for your help!

TrueThemes

You’re very welcome. We wish you great success on your website and all of your future business ventures. Give us a shout if you ever need us.

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Italy

i’m going to purchase this theme. can i inlcude the logo in the final site with regular licence? thank you

TrueThemes

Hi There,

Thanks so much for your Karma interest my friend.

Yes the Regular License gives you fill rights to use your logo and run free with the theme.

The only restriction on the Regular License is that the theme can only be used for a single website. Should you wish to use Karma on multiple websites you’ll simply need to purchase an additional Regular License for each site.

We hope this information is helpful for you.

Please let us know of there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
helmutt Purchased

Hello, I’m fairly new to WP having only used 3 themes thus far – this being my first WooCommerce site. So far so good, I’m just seeing some minor errors. Hopefully these are 3 quick fixes.

1) On the home page slider, when I like to a youtube video a portion of the video ‘hangs’ below the actual slider area. Thoughts? (www.i2istore.com) 2) In Woocommerce, when I add a category with a description, the description text butts up against the title of the page with no means to separate them or add extra spacing. 3) Once in the store, if I enable breadcrumbs it automatically has ‘home’ as the website’s home page, where I would prefer it to be the Store Section’s Home page. Is there a way to manually control that?

All in all, very minor issues on this beautiful, easy to use theme. It’s probably my fault somehow – being a noob :) But I just wanted to see if you could look and possibly help. Cheers!

TrueThemes

Sure thing my friend, we’re very happy to assist.

1) The video placement can be adjusted via CSS. Simply copy to code below and drop it into the Custom CSS section of Karma’s Site Options Panel (Appearance > Site Options > Styling and CSS> Custom CSS):

.home-banner-video-sub-alt {top:12px;}

2) The product description seems to be loading nicely on our end. We’re very happy to take a closer look behind the scenes and help you to resolve. Please kindly use the HelpDesk details below to submit a support ticket so that our dedicated support team can gladly assist you.

3) Apologies but linking to shop home is not currently built into the breadcrumbs by default.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Cheers my friend :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there again ;)

I am only wanting a one slide slider. I am using the demo content as well and I understand how to set it to just the one slide. I am hoping that you would be able to tell me how I can go about adding in a video to the one slide that plays as soon as the user arrives on the site. It is a mpg format and only runs for around 15 seconds. I appreciate any advice that you can give me.

Many thanks

Bec

TrueThemes

Hey Bec,

Sure thing, we’re very happy to assist.

There’s not currently a built-in option for auto-playing a custom video within the slider.

You can however auto-play a video hosted on Vimeo or YouTube (these are also great services as you can gain additional exposure for your website/business)

Vimeo video: When adding the URL to the video simply add ?autoplay=1 to the end of the URL string.

YouTube video: When adding the URL to the video simply add &autoplay=1 to the end of the URL string.

We hope this information is helpful for you.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
thernic Purchased

Hello i have a responsive theme and i want to use jscomposer with full width layout. But home page is not fully layouted cause of jscomposer or theme. I want to use the plugin and theme with no space on left and right.

http://basak.fatihh.com/ is current testing web site and i builded all the content with jscomposer

I need your help

Thank you

TrueThemes

Sure thing my friend.

You can make the content area 100% full width my modifying the theme’s CSS.

Simply copy/paste the code below into the Custom CSS section of Karma’s Site Options Panel. (Appearance > Site Options > Styling and CSS > Custom CSS)

.content_full_width {width: 100% !important;}

For any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Geebz Purchased

Hi Again :)

Everything working great with Karma and WooC. One question: do I use the WooC shortcodes to customize my shop page. I just want my shop page to show categories.

Aloha

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom
yanko84 Purchased

Hello, something happened with the jQuery2 home page after the theme upgrade. Before there used to be a silver shadow line connected to the header right up the main body, such as the line connected to the footer under the main body! http://missmerry-cleaning.co.uk/ Could you help me please?

TrueThemes

Hi There,

Yes we’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hello, very interested in the theme, questions? does the testimonial slides by themselves without clicking on the little bullets. also can be smaller?

TrueThemes

Hi There,

Thank you so much for your interest in Karma.

Yes the testimonials slide on their own and can also be displayed as smaller width. (for example if wrapped in ‘one_half column shortcode’ the testimonials will only span 50% of the screen)

Please let us know if there’s anything else we can do to assist.

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • United States

Hi There

Nice theme! However after installing the theme, i am getting this error message across the slider area:

Fatal error: Maximum execution time of 30 seconds exceeded in /home/content/38/10728938/html/wp-includes/class-wp-image-editor-imagick.php on line 126

You can view the site here: http://test.americansecurityforce.com/

Please help!!!

Thanks

TrueThemes

Sure thing, we’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

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