3837 comments found

Hello; Since the new version i have been running into a lot of problems.

Feature Image – Can not upload to – gives error Product Gallery – Can not upload to – gives errors as well

Working around this by Uploading everything to Media Library.

Product Description and reviews is now under the Product Image instead of being next to it – creating a large empty area next to the product image.

NEXTGen Galley no longer works. Woo Themes Watermark isn’t’ working.

The site is in development but can be seen here; http://www.we3du.com

Any advise would be greatly appreciated.

TrueThemes

Hi my friend,

We’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

The site is in development but can be seen here; http://www.we3du.com
richv100 Purchased

Hi, I am playing around with this theme and I am using homepage video right for my home page. Now, is it possible to use the 4 smaller image holders as lightboxes for videos on this page? Thanks

TrueThemes

Hi There,

Yes this is indeed possible.

You’ll simply want to use the “4 column + lightboxes” shortcode layout. This layout can be inserted via Karma’s Shortcode Manager or please feel free to grab to code directly below.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

[one_fourth]
[lightbox style="modern" image_path="" popup="" link_to_page="" target="" description="" size="four_col_large"]
Content goes here...
[/one_fourth]

[one_fourth]
[lightbox style="modern" image_path="" popup="" link_to_page="" target="" description="" size="four_col_large"]
Content goes here...
[/one_fourth]

[one_fourth]
[lightbox style="modern" image_path="" popup="" link_to_page="" target="" description="" size="four_col_large"]
Content goes here...
[/one_fourth]

[one_fourth_last]
[lightbox style="modern" image_path="" popup="" link_to_page="" target="" description="" size="four_col_large"]
Content goes here...
[/one_fourth_last]
Default-user
richv100 Purchased

Awesome, thanks for the help

Hi, I’m considering this theme for my new website and as a newbie had a question: Does this theme support advertising in the header, footer and sidebars? If so, how does it work?

My apologies if this seems like a stupid question but I have to start somewhere. Thank you. :-)

TrueThemes

Hey my friend,

Not a stupid question at all – we are absolutely here to help :)

Yes ads can be added to the page sidebars, footer, and header areas of the theme.

Wordpress has ‘sidebar regions’ which you can use ‘widgets’ to add custom functionality to those areas of your website.

There are a variety of wordpress plugins which will provide you with the widgets for ad functionality. If you do a Google search for “wordpress ad widget” you will find a variety of options for ad functionality.

We hope this information is helpful for you.

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

Hi,

i have a Cu3er Licence. I made a cu3er in dimension 437*234. The Problem is that its not respnsive and a can’t choose the responsive checkbox as it is with your ZIP Files. How can i integrate the theme things for cu3er zip file….

Thanks in advance.

TrueThemes

Hi There,

We’re very happy to take a closer look behind the scenes and try to provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

mxwealth Purchased

Hi, Love your theme.

How can I add my own website color-scheme? how many files need to change?

Thanks

TrueThemes

Sure thing my friend.

Here’s an article from our HelpDesk outlining complete instructions for custom color scheme: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

Thanks so much

Cheers :)

My client purchased the theme and I am building the site for them.

I wanted to know how to make the image on the homepage slider the entire size of the slider?

http://gogetas.com/supreme/
TrueThemes

Thanks so much for the links.

Yes by default the jQuery-2 Homepage has a larger colored-header. The simplest method to override this is via CSS.

You can add the following CSS code to your Karma Site Options Panel. (“120px” can be adjusted to increase/decrease the header size)

.big-banner #header .header-holder {max-height:120px;}

All of our Product Support is conducted via our TrueThemes HelpDesk.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thank you for this. It worked! I am going to be a bit particular here but how do you get the shadow effect to appear in the white area just below the colored-header like the inner pages?

TrueThemes

No worries at all my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

robineno Purchased

Hi I just bought the theme but I run into a problem. My website is working fine in IE but not in Chrome. Can you help me with it?

TrueThemes

Sure thing my friend. IE and Chrome are rendering nicely on our end however we’re very happy to take a closer look behind the scenes and help you to resolve any questions.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hello there I am planning to purchase this theme and I have a newbie question. I am wondering if I need to import the demo content if I already have content on my site. I have the default Wordpress (twenty twelve) theme currently installed. thanks so much

TrueThemes

Hi There,

Thank you so very much for your interest in Karma.

The demo content is not required to be installed. It’s simply provided as a method of creating a brand new website very quickly.

Please let us know if there’s anything else we can do to assist.

Thanks so much

Cheers :)

Vvitali Purchased

Hi, How can i change the colors of the site to my custom color? (My designer dont wont to use the team colors).

10xs :-)

TrueThemes

Sure thing my friend.

Please check out this article from our HelpDesk outlining full details: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

Thanks so much

Cheers :)

xcpux Purchased

Hi there. I bought KARMA theme. There are two pieces of my website. Two with a single license on both sites, the theme of the website I use KARMA?

TrueThemes

Hi There,

We’re not sure we completely understand your question but here are some more licensing details.

The License for Karma provides access to use the Karma theme for a single website. Should you be interested in using Karma on more than 1 website you’ll simply need to purchase an additional license for each additional website.

We hope this information is helpful for you.

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

lomaymi Purchased

Just bought this theme. Excellent by the way!

Is there a way to select shortcodes using the HTML editor and not visual?

Thanks

TrueThemes

Hi my friend,

Thank you so much for your Karma purchase.

The shortcode manager is only accessible from within visual mode.

Cheers :)

donzac Purchased

This is a great theme for newbies as it has excellent documentation. This is so important as I bought another premium theme and ended giving up after maybe a hundred frustrating hours because the documentation was no good. The funny thing is because Karma’s lessons are so good I could probably use the other theme now.

Anyway as much as I love Karma it does have at least one flaw. For some reason my footer on the contact page is above the contact form.. I only followed the video tutorials and did nothing else to the page. Why would this happen?

TrueThemes

Thanks so much for your kind words my friend. We’re so glad you’re enjoying the theme :)

As per the contact page, things are rendering nicely in the default theme so It sounds like there could perhaps be an extra div tag somewhere within the content of the page causing things to render incorrectly.

We’re very happy to take a closer look behind the scenes and help provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hello – Bought your great theme and now getting my first experience with Wordpress.

I have a few issues where I can’t find a solution:

How to change order of my 3 front page jquery sliders ? They are shown in order 3 – 2 – 1 I want them to be shown as 1 – 2 -3

How to “lock” the main menu field so that you can’t click menu field but must click dropdown and choose from submenu?

TrueThemes

Sure thing – we’re very happy to assist.

- Here’s an article from our HelpDesk outlining how to re-order the slider posts: https://support.truethemes.net/?faq=re-ordering-gallery-posts-sterling

- Here’s an article from our HelpDesk outlining how to create a ‘non-clickable’ menu item: https://support.truethemes.net/?faq=adding-a-null-not-clickable-menu-item

If there’s anything else we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Karma Themes. In the footer I need to put a list of the last 2 posts in a category by installing the plugins “PHP code widget” which you insert in “Primary Column Footer” inserting the following:
    <? php query_posts (‘category_name = news & showposts = 2’); while (have_posts ()): the_post ();?>
  • <? php the_title ();?>
  • <? php the_excerpt ();?>
  • <? php endwhile;?>

but in doing so the slider stops walking the HOME, I’ve tried many times and insert that text happens to PHP in that widget. Surely there must conflict with the Slider.

I wish we could live as I need both the slider and the code in the footer. Thank you!

TrueThemes

Sure thing my friend. We’re very happy to take a closer look behind the scenes and try to help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

BetsC Purchased

Hi, I would like to add a pop up window that contains my html code that will allow a visitor to opt in to a product/service am offering. How do I do that? I tried downloading a pop up plugin but it doesn’t seem to work correctly? Does his theme have a feature included that will allow me to add my own html code and will appear in a pop up window/lightbox?

Thanks for your help! BetsC

www.concreteandiron.com

TrueThemes

Sure thing BetsC, We’re very happy to assist.

We’ve just tested out a popup plugin that works very nicely and is super easy to use.

Here are full details about downloading and using the plugin: http://www.grimmdude.com/wordpress-simple-popup-plugin/

We hope this is helpful for you.

Cheers :)

jana5 Purchased

Thank you for a very beautiful template! Your attention to detail is superb, and I love the quality of your videos too :)

What is the correct way to change the css? I want to remove the blue color from the text of bullet-point lists, as I don’t want them confused with links.

I have located the relevant code in wp-content/themes/Karma/css/secondary-sky-blue.css

However, this css file does not have permissions to be edited, so my guess is I shouldn’t try to modify it.

I tried adding the following code via Appearance > Site Options > Styling and CSS > Custom CSS:

#sub_nav ul li.current_page_parent ul li.current_page_item a {color:dimgray !important; }

... but it does not work. Sorry, I am a Word Press beginner. What am I doing wrong?

TrueThemes

Thanks so much for your kind words my friend, we’re so happy you’re enjoying the theme :)

Very well done on your end. You’ve done everything nearly correctly. Just a few adjustments are required in the CSS code:

.list li { color: #666666 !important; }

The code above will remove the color from list items.

P lease just let us know if there’s anything else at all we can do to assist.

For additional Theme Support inquiries please kindly submit question as a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Pre-purchase question: Hi, the caption underneath the home page slideshow doesn’t seem to be properly responsive. When I resize the browser it looks messy (I am looking at the homepage jquery2 page layout).

TrueThemes

Thanks so much for your Karma interest my friend.

We’ve just previewed the jQuery2 page on iPhone and iPad and everything is rendering nicely for us.

Can you perhaps provide a screenshot outlining the rendering error so we can better provide more feedback?

Thank you so much

Cheers :)

Default-user
smudge1 Purchased

Sure, which email address should I send the screen capture to? the issue occurst when I resize my browser on my laptop mac.

TrueThemes

Excellent. Please feel free to email us at: info@truethemes.net

Cheers :)

robineno Purchased

Hi Thank you for the previous response. I just have encoutered another question. How do I make a page that has a window that shows a google map? Like some other website that they show the location of their company/shop with a google map?

I tried to search your knowledge base and i couldnt find any help. Hopefully you can help me with it. Thank you :)

TrueThemes

Sure thing my friend.

There are a variety of ways to add a Google map to wordpress site.

Here are a few of our favorite options:

- http://maps.google.com.br/help/maps/getmaps/plot-one.html

- http://www.embedgooglemap.com/

- http://wordpress.org/extend/plugins/wp-google-maps/

We hope this information is helpful.

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

For some reason recaptcha is not showing up on my contact forms. Getting too much spam.. Please help.

TrueThemes

Sure thing my friend we’re very happy to assist.

We’ll just need to take a closer look behind the scenes of your website and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

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