3803 comments found

Good night ! A friend of mine bought this theme and we are having the following problem at the time of using different browsers, http://s1363.photobucket.com/user/eliosalz/media/crome_zps6f63d7c7.png.html?sort=3&o=2 there’s lot of space between superior tab and pictures with text which is below the tab while using chrome and Mozilla. On Internet explorer http://s1363.photobucket.com/user/eliosalz/media/explorer_zpsec3cc9cc.png.html?sort=3&o=1 we got the same space between tab and pictures, and also http://s1363.photobucket.com/user/eliosalz/media/explorer2_zpsc4b7039c.png.html?sort=3&o=0 the 4 inferior pictures are so separated of the main image with text of home such thing doesn’t happen with Mozilla and chrome. This is my page: www.brillauto.mx please help!!!!
TrueThemes

Hi There,

Yes we’re very happy to take a closer look behind the scenes and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hi! Me and a friend installed Wordpress on a local server (which is on a network with a proxy server), and as soon as we activated the theme we just couldn’t reach the admin panel anymore, it always timed out. At first we thought it was either the server or the database, but then we realized that it was actually the update notifier plugin on your theme that was causing them. As it tries to fetch the version information from a remote server, it uses cURL or file_get_contents directly, ignoring any proxy settings you might have set in wp-config, and causes these timeouts because the traffic gets blocked by the proxy. It might be easier to just use WP’s own HTTP class.

TrueThemes

Excellent thanks so much for this info my friend. We’ll definitely pass this along to our development team.

Cheers :)

Hi, this is a very good theme.

How can I change the text “Continue reading” of the bottons of the Blog?

Thanks

TrueThemes

Sure thing my friend.

This text can be adjusted within Karma’s Site Options Panel.

From within the Wordpress Dashboard click on ‘Appearance > Site Options > Blog Settings’. Within Blog Settings page you can easily adjust “continue reading” text.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

JCproMG Purchased

Great themes, but poor customer service skills. There are ways to deal with people without hurling insult after insult and just being flat out rude. For over a year now we have put up with whoever Miguel G is, and we’ve had enough of it. The constant smart comments is offensive and highly unnecessary. Both Karma (Wordpress) and Sterling (Wordpress) are nice, but when a customer is receiving responses that sound childish (at best) then it’s not worth our time or money to do business with in the future. We are extremely disappointed with the support from TrueThemes.

TrueThemes

Truly sorry you feel this way my friend. We always do our absolute best to serve our customers in every way.

I just logged on to commend you guys for your quick and helpful support when I noticed the previous post. I can’t speak for that customers experience, but Miguel has answered the majority of my ?’s and has been very helpful. As a person who has little experience with Wordpress and working on websites, I can say the majority of the issues I’ve had can be resolved by watching their help videos or data knowledge database. For anyone struggling with a site and knowing how frustrating it can be, I personally would have paid a lot more for this theme solely because of the customer support I have received. Thanks guys!

TrueThemes

Thanks so much for your feedback and kind words my friend. It’s a real pleasure serving you.

Cheers :)

fgrace Purchased

Hi, Purchased your theme but i have a couple of issues.

1. The pricing table included with theme is not fully responsive. For example my theme in mobile devices looks wrong. It is making content area too wide and generally looks wrong.

As a alternative i have purchased a truly responsive plugin called Pure CSS Responsive Pricing Tables for Wordpress, but unfortunately there appears to be a conflict with theme pricing tables.

Is there a way i can remove or deactivate theme pricing tables so the conflict is eliminated?

2. I am also trying to include a different slider plugin on the home page but again there is a conflict. On mobile device the navigation menu disappears just on this page. This is not a huge issue but if there is a solution all the better.

The first issue is my main problem. Also it concerns me that the only plugins i have installed are conflicting with the theme. I have never experienced this before. Can you please advise?

Thanks

TrueThemes

Sure thing my friend.

We’ve not experienced many plugin conflicts with Karma however we’re very happy to investigate further and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Does this theme support Arabic language and RTL layout ?

TrueThemes

Karma does indeed support Arabic characters however does not currently have an RTL-stylesheet. We will absolutely try to add RTL-stylesheet for upcoming release.

Please let us know if there’s anything else at all we can do to assist.

Cheers :)

JCproMG Purchased

Hello Everyone. We would like to retract our comments posted earlier concerning customer support at TrueThemes, especially as it relates to Miguel G.

We want to publicly apologize for the comments posted earlier and set the record straight. In actuality, TrueThemes has been extremely helpful. It has been determined that we (JCproMG) was at fault for the misunderstandings, not TrueThemes. We also deeply regret complaining about this publicly. We are sorry, and hope that the users, Miguel G and TrueThemes will accept our sincere apology. Have a great weekend. We wish TrueThemes much continued success. We couldn’t be happier with our themes and look forward to purchasing more in the future. Warm regards.

TrueThemes

Thanks so much for your apology. It really means a lot to us. We absolutely accept and we’re so glad to be able to serve you.

Cheers :)

So I understand there was a Karma theme upgrade (Envato messaged me) However I am having troubles finding a change log, or what was updated in the new version of Karma, where to locate this?

Love the theme

TrueThemes

Sure thing my friend.

The bulk of the update is centered around full WPML Multilingual Plugin compatibility. Here’s a link to the detailed changelog:

https://support.truethemes.net/?knowledgebase=karma-changelog

Thanks so much

Cheers :)

I need to change the name of the button “drag to sarhe” and I dont know. Please. Thank you.

TrueThemes

Sure thing my friend we are very happy to provide assistance.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

claudita Purchased

Please note that I upgraded the theme to the lasted version (followed your instructions) and it erased all my settings from the theme’s admin area. Is there a way to save my settings so next time I have to do a theme update it will keep my personal settings? Thanks

TrueThemes

Hi there,

So sorry that the site options settings were erased. This is very strange because the settings within Karma are stored in the wordpress database and remain entirely untouched during an upgrade.

We just tested the Karma upgrade on 2 unique web servers and the site options settings remained nicely in tact.

We’re very happy to take a closer look behind the scenes to try and determine the cause for the issue and help provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Masonlau Purchased

Hello, I have been using the theme for a year or so and love it. One question: Are their icons included with this theme? I realized that the Sterling theme has them and wondered if Karma has an icon option that I have been overlooking somehow. Thank you for your help. Mason

TrueThemes

Thanks so much Mason.

Karma does not currently include an icon set but perhaps this is definitely something for a future release.

Cheers :)

YYCMCA Purchased

Hi,

Like spartangomez noted above, I’m seeing a message in my WordPress dashboard that there’s an update to Karma yet when I log into Themeforest to download, it’s the current version I have installed (themeforest-168737-karma-clean-and-modern-wordpress-theme-wordpress_theme.zip).

Any idea how I can get a hold of version 3.0.2?

Thank you for the assist!

TrueThemes

Sure thing my friend.

The current version of Karma is 3.0.3

The name of the ZIP package from ThemeForest always remains the same however the Karma theme within the ZIP is updated to the latest version.

If there’s anything we can do to help with your upgrade process please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

hi there, May I know when RTL version will be ready? thanks.

TrueThemes

Hi There,

Thanks so much for your Karma interest my friend.

We don’t have RTL on the immediate radar however we’ll definitely do our best to add it to the next Karma release (approx. 1.5 weeks?)

Cheers :)

fm202

Thank you so much for your nice theme and effort, all the best.

fangcrk Purchased

hello I have a question, where I can find emails that are stored in my mail chimp thema wordpress karma?

thank you!

TrueThemes

Sure thing my friend.

Email addresses saved to your MailChimp account can be accessed via your MailChimp Dashboard: http://www.mailchimp.com

If you’re referring to normal email messages which are sent via Karma’s form builder, these can be found under the ‘Messages’ section of your Wordpress Dashboard: https://dl.dropboxusercontent.com/u/7008416/_screenshots/karma-messages-link.png

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

good night, Can you help me? 1.-how to delete space between 4 images and their respective descriptions. 2.- how to delete space between ’’En Brillauto, estética automotriz, encontraras la solución ’’ and principal image jquery2

http://s1363.photobucket.com/user/eliosalz/media/Sintiacutetulo_zpsb22f3625.png.html?sort=3&o=0

My page is www.brillauto.mx

thanks!

TrueThemes

Sure thing my friend we’re very happy to assist.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Vvitali Purchased

hi wen i use the “Responsive Design” mode the “banner” in the middle of the page is much bigger then it should be my website is http://www.vmedicalteam.com (i use iphone 4)

When I cancel the “Responsive Design” mode the Site is like “frozen”, and you can zoom in and out … I want my website to look in Mobile as these sites: http://www.isranova.ru | http://manormedicalgroup.com/ Have normal size and can be increase and make it smaller How can I do it?

10xs

TrueThemes

Sure thing my friend, we’re very happy to assist you.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Vvitali Purchased

*how can i update the team ? what will happen to my site when i will? i will start everything from screech or it will remain like i was before ? :-)

TrueThemes

Sure thing my friend.

During an upgrade you will not lose any content. Everything will remain completely in tact.

Here’s an article from our HelpDesk outlining complete update instructions: https://support.truethemes.net/?faq=how-to-upgrade-a-wordpress-theme-to-the-latest-version

Cheers :)

How did you add the phone number and address tot he Iphone contact side bar? (sorry im on a different username)

TrueThemes

Sure thing my friend.

Please check out this article on our HelpDesk for full details: https://support.truethemes.net/?knowledgebase=adding-content-into-the-iphone-area

Cheers :)

Hi there, I wonder if you can help. I’m loving this theme, it’s installed perfectly and the videos make it really easy to customise (I’m a relative newbie) so that’s all great.

I’ve been customising it in Firefox, and it all looks perfect, however, I just went in to view it on IE9, and the slider sits on top of the callout.

I’ve got the homepage set to the 3D template, rather than the one where you insert it into the post, as I think that looks better, so I’d rather not change it!

Is there a line of code I can insert to correct this?

Thanks.

TrueThemes

Thank you so much for your kind words my friend. We’re very happy that you’re enjoying the Karma theme.

We’re not experiencing the IE9 issue on our end so we’ll just need to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

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