3651 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
JimDunne Purchased

Hi there,

I am having trouble putting images into the image frames and lightboxes. My media library url seems different to your video tutorials and the image never shows. I am using wordpress 3.5.

Any suggestions for a solution?

Also does this theme have a “read more” button that can allow visitors to minimise/maximise content on a page?

Id appreciate any help!

Thank You

TrueThemes

Sure thing my friend, we’re very happy to assist.

Images not showing is within image frames is sometimes caused by a “link” being inserted into the shortcode rather than the “url” to the image.

Here is a HelpDesk article outlining more details about this: https://support.truethemes.net/?knowledgebase=images-not-displaying-in-image-frame-shortcodes

As per read more there is not currently an option for read more within pages only within blog posts.

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
JimDunne Purchased

Hi there,

I have tried every solution now and nothing seems to work. The images are loading fine on the site but still not in the iframes. I have even ensured that the link is a url and not a href. Is there anything else that can be done?

Thank You for your help.

Default-user
JimDunne Purchased

Hi there, Please ignore my last message I have discovered the issue. Thanks for all your help. :-)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
gideon63 Purchased

Hello! Love the Karma theme and getting a real kick out of using it for the first time. Can you please tell me what are the optimal image sizes for the image frames / light boxes etc. I can see them somewhat in the CSS but am hoping you can easily provide me with a list. cheers :) gid

TrueThemes

Hey gid,

So glad you’re enjoying the theme so far :)

The image dimensions are listed under the Shortcodes section of the Karma User Manual included in the Karma download package (Documentation.html)

We’ve also posted a screenshot for you here: https://dl.dropboxusercontent.com/u/7008416/_screenshots/karma-image-dimensions.png

Cheers :)

Default-user
gideon63 Purchased

You’re a legend. Have a great day !

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
Parad0xj Purchased

Hi. Sorry if my English is not perfect I’m French. I’ have trouble can you help me please. 1 – I can not center my images in the pages. ex : http://parad0xj.fr/presentation/ 2- In the articles I did not manage to put the two pictures side by side. 3 with Jetpack not activate the modules share no longer work

4 – one more thing since I installed Karma, my administration is very slow? I have to wait 2 or 3 minutes to refresh a page or change sections, is this normal? User side Online theme is fast but the administration side is horrible slow. Can we improve it?

Thanks. PS : this theme is beautifull I have seeing video all is perfect.

TrueThemes

Sure thing my friend. (please see our note to our 2nd post)

Cheers :)

  • Has been a member for 1-2 years

I got the karma wp template. Very easy to use, but when there were times I needed help to modify it, the customer service came very handy. They were super fast, tech savvy and friendly, and simply awesome. Truly a great experience.

TrueThemes

Thanks so much for the kind words my friend! It’s a pleasure serving you.

Cheers :)

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
Parad0xj Purchased

I just noticed I do not have the menu: Advanced Options in the Control panel of the theme is this normal?

TrueThemes

Hi There,

Yes very sorry for any confusion my friend. The ‘Advanced Options’ tab was moved into the ‘Theme Designer’ section of the Site Options Panel.

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

Default-user
Parad0xj Purchased

It’s ok thank you

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
Parad0xj Purchased

Sorry I continue. As have all the information. In my first post, number 3 Jetpack. I do not use contact form to jetpack is disabled. I also disabled form builder in Karma. And I still can not use Publicize and Sharing modules,of Jetpack, impossible to activate, I really need is more useful how do I reactivate with karma I’ve tried everything I can not do it.

Sharing utilities in Karma is disabled to I can not find options to configure my own social networks. Facebook, Twitter, G+ Is not possible?

I hope you understand me. Many thanks in advance.

TrueThemes

Sure thing my friend, we’re very happy to assist.

As per the questions from your previous post:

1. Here’s an article on our HelpDesk outlining a few methods for centering the image frames: https://support.truethemes.net/?knowledgebase=center-an-image-frame

2. Not sure what is meant by putting to pictures side by side in the articles? Can you please kindly provide more details (and perhaps screenshot) when submitting a ticket as per outlined below?

3. As per JetPack share module we’ll just need to take a closer look behind the scenes and help provide solution.

4. Slow administration is generally caused by certain web servers having un-optimized server settings. We’ve got a few workarounds and we’re very happy to provide more details.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly take a closer look behind the scenes and get you all squared away.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
Parad0xj Purchased

Thanks for answer N°1 perfect, all my image are center now. I submit a ticket to your help Desk Many thanks

  • Sold between 100 and 1 000 dollars
  • Has been a member for 6-7 years
  • Bought between 50 and 99 items
  • Exclusive Author
  • United States

Thanks again for answering my questions! I am now a Karma customer!! Really enjoying it so far! :D

TrueThemes

You’re very welcome Jim! So glad you’re enjoying the theme so far!

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
gideon63 Purchased

Hi, Some newbie qns: 1) when I use the shortcode manager to insert an image, my image is not being resized automatically to fit the frame (tried both frames and lightbox) 2) is there a sitewide setting to switch between “shadow” and “modern” frame style? I must be missing something obvious….. thanks for your ongoing support :)) gid

TrueThemes

Hey gid,

We’re very happy to assist. We’ll just need to take a closer look behind the scenes to help determine why image not resizing. Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
gideon63 Purchased

Oh, and is there a way to search this forum?
would be really handy.
cheers!
gid :bigsmile:

TrueThemes

Hey gid,

There is not a search on these ThemeForest boards however the best place to go for support is our TrueThemes HelpDesk. Fully searchable, and all tickets you submit are nicely stored in your Dashboard for later reference.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
danngu82 Purchased

How do I change the color of the header and footer to white? How do I change the header ray image to my own image? Ive been stuck on this for quite a while. I know you have to go into css and change it, but how? what are the codes I need to change or replace? Please get back to me asap. thanks.

TrueThemes

Sure thing my friend.

Please note that we’re not available for theme customization support however we’re happy to point you in the right direction of these items.

We also highly recommend the Firebug Plugin for Firefox. This plugin enables you to ‘inspect’ your website and will show you the exact line of CSS code where items are located: https://getfirebug.com/

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide some guidance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 2-3 years
I am not sure If I missed anything. I have 200+ posts. Set up a page with the blog template. But the post don´t show up. I can click the archive and then have a list of the posts but not on my post page. Any Ideas. http://staging.accelerate.s465.sureserver.com/blog in case you want to have a look…

Love the theme btw, endless options, Great ;)

TrueThemes

So glad you’re enjoying the theme my friend :)

The blog could perhaps be caused by the ‘Posts Page’ not being set within Wordpress settings.

- From within the Dashboard click on ‘Settings > Reading’

- Next to the ‘Posts Page’ section choose ‘Blog’ from the dropdown list.

- Save settings and you should be all good to go.

If this does not resolve the issue we’ll just need to take a closer peak behind the scenes of your site to help provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • United States
aleduc Purchased

Just want to say thanks for the solid customer support. Your product rocks and by far the best support I’ve received from any templated product anywhere. :)

TrueThemes

Thanks so much my friend. It’s an absolute pleasure working with you and we’re so blessed to be your theme provider.

You rock!

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
ggfx Purchased

How are you, I love the theme, just wanted to find out if there is a way to use the Revolution Slider with your theme, because it just won’t work at all for me, I’ve try pasting the short code in a post, or on the page itself, but neither seems to work.

TrueThemes

Hey my friend,

Yes revolution slider should work nicely with the theme.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly take a closer look at your website and help to assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
Parad0xj Purchased

Hi

Just a little question. In my Karma Package I have “XML Demo Content”. If I upload in my Dashboard wordpress, Will I lose all the content of my blog, Pages Articles..? or the contents of this file sets in the rest ?

Because, I can’t create a home Page that dont Work. I think “Xml demo” can help me.

My others problem are resolved on your HelpDesk they are perfect ;)

TrueThemes

Hi There,

The XML demo content will only add new content and will not overwrite any existing content.

Cheers my friend :)

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
lipstick Purchased

Hi Great theme! I would like to have testimonial sliding like on your example. But when I add them all testimonials are listed underneath each other. I use the generated code:

[testimonial_wrap] [testimonial]Content goes here...[client_name]John Doe, Company Name[/client_name][/testimonial] [testimonial]Content goes here...[client_name]John Doe, Company Name[/client_name][/testimonial] [testimonial]Content goes here...[client_name]John Doe, Company Name[/client_name][/testimonial] [/testimonial_wrap]

Do I need to add something to get a testimonial slider like the one on you example? http://themes.truethemes.net/Karma/features/shortcodes-demo

TrueThemes

Sure thing my friend.

Please check out this article on our HelpDesk for complete details: https://support.truethemes.net/?faq=testimonial-slider

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there, I wondered if it’s possible to change the primary and secondary colour schemes to specific html colour references through CSS? Thanks

Dave

TrueThemes

Hi Dave,

Karma does not currently have the option for an HTML-only color scheme change however we’ve got a stunning update in the works which will allow for super easy HTML-color scheme changes. The new version will likely be rolled out in approx 2 weeks.

In the meantime you might be interested in this article which outlines a complete guide for creating a custom color scheme: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Hiya, thanks for that, I’ll have a read. One more question will this doc (or the pending update) allow me to change the colours behind the 3d slider? Thanks – loving this theme by the way. Dave

Default-user

Hi there, Thanks for that! One further question, will this doc (or the pending upgrade) allow me to change the colours behind the 3d slider? Thanks – loving this theme by the way. Dave Sorry – entered twice!

TrueThemes

No worries at all Dave.

Yes the tutorial above outlines the full details for custom color scheme including 3D slider background.

The upcoming Karma release will enable you to make these color adjustments via HTML code and no image creation required.

Cheers my friend :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
danngu82 Purchased

I need answers. How come the header in the theme scales up and down depending on how I minimize my window browser. If i shrink my browser from right to left, the header distorts and my main menu are vertically lined up, but when I maximize my window browser, it goes back to normal. My friend has an older version of Karma theme and it never did this. Even he can’t explain it.

TrueThemes

Sure thing my friend. Please see our response to your next post.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
danngu82 Purchased

an example you can see is on your website as well at http://themes.truethemes.net/Karma/features/administration-panel. Notice how if you were to pull your browser in from right to left to make the browser smaller vertically, you noticed that your main menu disappears and your header starts to shrink until only your logo appears. why does it do this and how do i stop it from doing that? this is so weird

TrueThemes

Sure thing my friend.

The newer versions of Karma have a Responsive Design. This means that the website will adapt to smaller devices (for example an iPad) and the layout gets “re-organized” for more efficient viewing on these mobile devices.

If you prefer you can easily disable Responsive Design from within Karma’s Site Options Panel.

From within the Wordpress Dashboard simply click on ‘Appearance > Site Options > General Settings’. Scroll to the bottom of screen and check the box next to ‘Responsive Design’ to disable.

We hope this information is helpful my friend.

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
aboyer88 Purchased

We are facing issue with this theme that is when we click on the tabs (Home, Press, About Us, Blog, Contact Us) on our website (http://supremenutrilabs.com) they just disappear from the menu bar, so please let us know what is the exact issue with this theme.

TrueThemes

Hmm, interesting. It seems that some of your nav items do not have a ‘label’ assigned to them.

We’re very happy to assist and provide solution for you.

We’ll just need to take a closer look behind the scenes of your Dashboard so we can determine what hasn’t been setup and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello! This template is very nice. Can we have a left side bar + the image on the front page? Beside the 20 colors available, can we use our own colors? Thanks!

TrueThemes

Hi There,

Currently the homepage does not have sidebar+image by default. Custom color scheme can be created by following details outlined in this Article: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

We’re unrolling a huge Karma update in approx 1-2 weeks which has 10 more color schemes and ability for slider on any page. Also will have much more efficient process for custom color color schemes.

Cheers my friend :)

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