3869 comments found

I am trying to clear this error. I have test the URL is correct for the image when I remove the resize code at the end of the file. I updated my cache folder and I am unable to find the source of the TimThumb php file. Please advise. Thanks.

A TimThumb error has occured

The following error(s) occured: Could not create cache clean timestamp file.

Query String : src=http://www.siliconvalleyconnections.com/media_assets/graphics/Home-Page-Panel-1.jpg&h=145&w=275 TimThumb version : 2.8.11 Bad Request

Your browser sent a request that this server could not understand.

TrueThemes

Sure thing my friend, we’re very happy to assist.

This error message is generally resolved by setting the TimThumb ‘cache’ folder permissions to 777 (however it sounds like you may have already done this)

The timthumb.php file is located within the theme here: /wp-content/themes/Karma/truethemes_framework/extended/timthumb

If there’s anything we can do to help please just let us know and we’re very happy to take a closer look and help provide solution.

Please kindly submit any support requests as a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thank you. I was able to find it and the issue is resolved. Thanks again. You guys are good and quick.

Hey guys, back again…

Perhaps I am missing something obvious – but is there a standard dropdown menu for mobile screens? I lose the main navigation below iPad size…

TrueThemes

Hi there,

Yes Karma has a “bootstrap style” menu when viewed on a mobile device.

When viewing on mobile device you will see this navigation at the top of the screen. sample screenshot: https://dl.dropboxusercontent.com/u/7008416/_screenshots/karma-sample-mobile.png

Hope this information is helpful my friend.

Cheers :)

Thumbs up. Very nice theme :)

TrueThemes

Thanks so much Vicky.

You rock!

:)

Is there any way in the blog section to only have the graphic and an excerpt with a read more link show instead of the whole blog content itself.

Sample: http://www.siliconvalleyconnections.com/news-and-updates/

Thanks.

TrueThemes

Hi my friend,

Yes. Karma will by default display the blog post excerpt along with a “continue reading” link.

It looks like the blog posts on the sample website are quite short so the whole post ends up being displayed.

A small bit of code within the theme can be modified to reduce the length of “excerpt content” that gets displayed before the “continue reading” link.

We’re very happy to provide you guidance in making this modification.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Quick simple questions. Can I replace the built in slider, (cannot use flash etc) with the Slider Revolution slider (http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380)?

If so, how complex a template adjustment would that be? Thanks ahead of time for the expedient response. Beautiful Template wy the way.

TrueThemes

Thanks so much for your interest in the Karma theme.

Including a Revolution Slider requires no modification to the theme. The plugin comes with built-in shortcodes which enable you to insert a slider very easily via the default Wordpress Content Editor.

Please feel free to give us a shout if there’s anything else we can do to assist.

Cheers :)

I have the html version of this and have several forms with more than 20 fields, including uploads, etc. You have a form builder but I’m wondering what it’s capable of?

I was expecting to buy both a wp theme and the wp version of quform from codecanyon. Is this theme compatible with quform (I’m guessing you would know if there have been problems in the past) and how does your form builder compare with it?

Thanks.

TrueThemes

Hey Brian,

Thanks so much for supporting our products my friend.

We’ve just reviewed Quform and it looks like a really great plugin. It’s got more features than Karma’s built-in form builder so it might be a good option if you’re in need of more advanced forms. We don’t know of any conflicts so it should be all smooth sailing.

Here are some quick notes on Karma’s built-in form builder:

- It’s incredibly easy to use. Build unlimited amount of forms in minutes. It’s built right into the default Wordpress interface for seamless experience.

- It comes with these available field types: Checkbox, Dropdown, Email, Name, Radio, Text, Textarea, Website.

- It spits out a shortcode that gets auto-inserted into the page. You can also grab this shortcode and drop it anywhere else throughout the site (ie. sidebar and footer widgets)

We hope this information is helpful.

Please give us a shout if there’s anything else we can do to assist.

Cheers :)

Hey, Great theme :)

Although I’m sure a simple change…I want to change the Primary Website Color Scheme to more black instead of the colors provided in the styling/CSS area. I have no idea how to do this lol

I looked within the support area for help to no prevail. Please advise ?

Cheers Jeremy

TrueThemes

Sure thing Jeremy,

There are a few ways to go about a custom color scheme. Here’s an article from our HelpDesk outlining how to create a new color scheme using custom graphics to replace the default color scheme: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

A similar strategy can also be used which will make the color change using only CSS code and no custom images. (using this method however loses the gradient and displays a solid color instead).

We hope this information is helpful for you.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

djpatto Purchased

hi,

do you recommend a ticket selling system for events/concerts that works well with karma?

TrueThemes

Hmm. Apologies but we don’t currently have a recommendation for a ticket selling system.

We’ve not used this plugin in the past however it looks very promising: http://wordpress.org/plugins/wpeventticketing/

Perhaps researching that plugin a bit to see if it meets your requirements?

Hope this is helpful my friend.

Please let us know if there’s anything else we can do to help.

Cheers :)

Hello,

Love the look and feel of the theme. I have just one question…it says that the them is WPML-ready…does that mean we still need to purchase the WPML plug-in separately from that organization?

Thanks!

TrueThemes

Hi there,

Thank you so much for your interest in Karma.

Yes The WPML Plugin is a separate plugin that would need to be purchased from the folks at WPML.

Please let us know if there’s anything else we can do to help.

Cheers :)

denellum Purchased

Great theme, but i am having an issue with the drop down navigation. I have it set up in menus and I made sure under site options that the disable drop down has been unchecked, but for the life of me i can not get it working :/ please help

TrueThemes

Sure thing my friend.

We’ll just need to take a closer look behind the scenes of your website and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

jfisc006 Purchased

I recently purchased the Karma 3 theme and it is great. I just have one small hiccup. I need to know how to justify the text in my four columns shortcode. I adjust it in the page settings, but it does not reflect the changes on the site.

Any input would be greatly appreciated.

TrueThemes

Hi There,

Very sorry for our delayed response my friend. It’s rainy season here in Thailand and we’ve been without internet for past 18 hours.

A per the text justification, we’ve just tested this out and it’s working nicely for us. Here are the steps we took:

- Insert text into content editor.

- Wrapped the text in 4 column shortcode [one_fourth]

- Highlighted the text and clicked the “justify text” button in Wordpress WYSIWYG editor. (here’s a guide to locate justify text button: http://webgineer.tumblr.com/post/5892666472/justify-wordpress

Please double check to see if you’ve followed these steps.

If things are still not functioning properly please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
jfisc006 Purchased

I attempted it and it did not work. I will submit a ticket on the HelpDesk.

Thanks.

jfisc006 Purchased

I should have included this as well, but I am attempting to have the “Latest from the Blog” on my home page, but it is picking up the posts that I used for the JQuery Slider. I have excluded the categories from the Blog page itself, but is there a way that I can do this so they will not be shown on the homepage under that particular shortcode?

Thanks.

TrueThemes

Hmm.

We’re very happy to assist but we’ll need to please take a closer look behind the scenes to help determine issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
jfisc006 Purchased

I solved the problem. The shortcode uses the latest blogs by date. I adjusted the date and solved the problem.

Thanks.

lveness Purchased

I just purchased and installed the Theme, but I immediately got a message that the Theme is out of Date – I have Version 3.0.1 and there is a Version 3.0.2. Can you update your Downloads to the latest version please.

TrueThemes

Hi There,

The latest version of Karma is posted to ThemeForest so this sounds like it could be server-related.

Certain web servers act funny with Karma’s built-in update notifier and could be providing a false reading.

To double check your Karma version please click on Appearance > Themes and double check the version number listed under Karma.

Thanks so much my friend.

Cheers :)

Default-user
lveness Purchased

Hi – I HAVE double checked, it is 3.0.1 and my Notification in Admin says “New Updates” 3.0.2 is available. Please update my download and advise asap thanks.

TrueThemes

Excellent. Thanks so much for checking.

We’ve just downloaded the files from ThemeForest and we can confirm that the latest version of Karma is indeed posted (3.0.3)

Perhaps a good plan of action will be to re-download the files, save to new location and re-install the theme.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

The_Tsid Purchased

The Karma theme has been an absolute joy to work with. I was able to put together my entire blog in a couple of hours using their existing short codes.

I had some problems embedding the videos using the short codes, where the video would appear in Chrome but not in Firefox or IE. At first it was hard to explain the situation, but once the tech support understood the matter clearly, they were prompt to respond and address the matter, even though it was not a problem with the karma theme itself but a related plug in.

Thank you again for all a quality product, and world class technical support!

TrueThemes

You’re very welcome my friend! Thank you so much for your feedback and kind words.

It’s truly a pleasure to serve you.

Cheers :)

Hello, the “button” on the bottom in the footer is broken on the right side, no matter how much or little text I use in it. Could you tell me how to fix it? Thank you. http://elainehays.com/pr/

TrueThemes

Sure thing my friend.

We’re very happy to assist.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Where do I change the email and phone on the Sitemap? – nevermind I found it!

apoboul Purchased

hi isn’t there any built in javascript slider? i mean, of normal width, like the flash ones.

Thanks

TrueThemes

Yes the jQuery-1 Slider can be used as a normal jQuery slider similar to 3D CU3ER slider.

You will simply create “full width slides” containing only an image to achieve the effect.

If there’s anything we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

jfisc006 Purchased

I just recently created a sitemap.xml with the Google XML Sitemaps plugin. Now, on the blog page, the “Continue Reading” button is split on my most recent post and the link is broken.

My site is http://jpfischerlaw.com/blog

Is there a fix for this? I did not adjust the template in any way.

TrueThemes

Sure thing my friend – we’re very happy to take a closer look and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

I really like the look of this theme. Do I have full control of font and design colors throughout the theme? For example, I would like to change the body background of the theme to something darker (i.e. dark grey) and make the text in the body lighter (i.e. white)

Basically something more like this: http://www.quarantinerestraints.com/about/

The reason for my question is I have a client that has a VERY old theme and I want to update it to something more flexible.

Thank you for your time. Mike

TrueThemes

Hey Mike,

Thanks so much for your interest in the Karma theme.

The items you’ve mentioned are not built into the Site Options by default however these changes can be made very easily with a bit of CSS code.

To change the content area to grey one would simply add the following code to the CSS section of Karma’s Options Panel:

#main {background: #666;}

Hope this information is helpful my friend.

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

Thank you so much for the reply. One more question, would changing the font color within the site body be equally as easy? If i’m going to be changing the background color I want to be sure I can change H1 – H6, widget font and main body fonts to a lighter color that can be seen on the darker background.

Thanks again for your time, Mike

TrueThemes

You’re very welcome Mike.

Yes the headings and body font can be changed via CSS.

These elements also come with a ‘color-picker’ in the admin panel for easily selecting a new color.

Cheers :)

Zeplix Purchased

After contacting support, which I’m still writing back and forth with, I was told, and I quote:

“Karma Theme does not have “bugs” Thank you”

This is in response to me sending a list of bugs/issues that I currently have with the Karma theme on Wordpress. Further, support completely ignored 2 issues in my bug report, and for another, simply told me “they work”, even though they DON’T work for me.

While the theme so far seems pretty solid, I have found issues with it, and the fact that support outright just tells me “you’re wrong, we have no issues” isn’t really amazing.

TrueThemes

Hey Philip,

Thanks so much for your feedback.

We’ve just reviewed the support ticket and we don’t see any of the claims listed in this feedback.

Our support team has been very polite and completely responsive to all of your requests and have provided fixes for everything that’s been asked for.

Please note that when a customer submits a rendering issue we have to first try and re-create that issue on our end in order to determine the issue and provide a fix. If the bug is indeed not occurring on our end the best we can do is provide an outline of the steps we took to make these items work.

We’re not against you in any way. We’re on the same team and we’re very happy to continue to assist you. I hope you are able to see this.

Thanks so much my friend

Cheers :)

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