3480 comments found

  • Estonia
  • Has been a member for 3-4 years
  • Bought between 100 and 499 items

I need help :( I need to have the woocommerce product page sidebar menu on left side and with default style. Currently looking like this: http://prntscr.com/1btb76

Need to be like this : http://prntscr.com/1btb8x

How can I achieve this? :)

Thanks! :)

TrueThemes

Hi There,

We’re very happy to assist you my friend.

A left-nav page template is not currently available by default for the WooCommerce sections.

You might be interested in using WooCommerce’s Template Override feature, which will enable you to custom-code templates for your WooCommerce sections.

This feature is known as “template overriding” and you can check out this article on our HelpDesk outlining more details outlining this process: https://support.truethemes.net/?knowledgebase=woocommerce-plugin-template-overriding-karma-wordpress-theme

We’re unavailable for custom coding work however if you need any clarification on the above items please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Could you please tell me where to find the download for the multiple jQuery sliders?

TrueThemes

Yes sure thing my friend.

https://support.truethemes.net/?knowledgebase=karma-wordpress-multiple-jquery-sliders

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Has been a member for 0-1 years

Pre-purchase questions. I have had some REALLY bad experiences with ET, so I need to know the following before I purchase. Thanks.

I have two registered domains and another one soon. Will I have to purchase a separate license for each domain?

Can the built in slider and video (homepage ) options work with self-hosted mp4 videos? Can these videos be included in the slider?

What is your average support ticket response time?

Is everything FULLY responsive or will certain elements REQUIRE outside support for coding?

Do I have to display or reference ANYTHING from TrueThemes on my sites e.g. in the footer?

Does the built in form builder include an autoresponder and thank you option? How about autoresponder with attachments?

Do ANY of your listed features for this Karma theme REQUIRE the purchase of third-party plugins or other files?

What is the process to update the theme with a new version? Does my license include no-charge theme updates?

TrueThemes

Hey Brian,

Thanks so much for your interest in the Karma theme.

As per your questions:

I have two registered domains and another one soon. Will I have to purchase a separate license for each domain? Yes. A separate license is required for each instance of the theme being used.

Can the built in slider and video (homepage ) options work with self-hosted mp4 videos? Can these videos be included in the slider? Not at this time. Currently Karma only supports social video services such as Vimeo & YouTube

What is your average support ticket response time? Our average response time is generally just a few hours :)

Is everything FULLY responsive or will certain elements REQUIRE outside support for coding? Yes everything is fully responsive. No special coding needed.

Do I have to display or reference ANYTHING from TrueThemes on my sites e.g. in the footer? Nope :) There is never any need to link or reference to TrueThemes in any way.

Does the built in form builder include an autoresponder and thank you option? How about autoresponder with attachments? The form builder has a “success message” which is displayed after the form is submitted by user. It does not currently have an upload option or auto-responder. An auto-responder can be easily setup within your email client. (ie if you have a Gmail account you can submit the form to that Gmail account and then setup the auto-respond settings within Gmail)

Do ANY of your listed features for this Karma theme REQUIRE the purchase of third-party plugins or other files? Nope :) Everything listed is included in the theme.

What is the process to update the theme with a new version? Does my license include no-charge theme updates? Upgrading the theme is done the same way as upgrading any normal wordpress theme. Simply upload the new files and you’re all good to go. Your purchase includes free updates for life. You’ll recieve an email on your ThemeForest account whenever a new version of Karma becomes available. Here’s an article on our HelpDesk outlining more details about upgrading a theme to latest version: https://support.truethemes.net/?faq=how-to-upgrade-a-wordpress-theme-to-the-latest-version

We hope this information is helpful my friend. Please let us know if there’s anything else we can do to assist.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Buyers beware: if you are purchasing this theme because you want the cool, 3D slider, you’ll need to spend another $39 to remove the cu3er branding.

TrueThemes

Yes. Very true indeed. CU3ER slider has CU3ER logo as outlined in the demo site.

Karma customers receive a special $10 discount on the CU3ER Pro License.

Cheers :)

  • Has been a member for 0-1 years

Thanks for the reply. Unfortunately, the lack of self hosted videos is a deal breaker. Self hosted videos look more professional and I have more control of them.

Is it true about the $39 for the cruser browser branding to be removed?
TrueThemes

No worries at all Brian. We wish you very well on your website project.

Yes a Pro License can be purchased for branding removal. CU3ER has special $10 discount for Karma customers.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

Thanks for developing KARMA. My problem is: I can not install the demo files with wordpress importer. The upload works – I think – but there is no success notice of installing the demo xml file as shown in the tutorial video.

I have already re-installed the wordpress importer and installes the xml file once more. But no success.

Can you give me a hint?

Thanks Rinco

TrueThemes

Sure thing Rinco – we’re very happy to assist.

We’ll just need to take a closer look behind the scenes to help you determine the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Has been a member for 1-2 years

Well I have gotten a notification to update my Karma theme in wordpress and when I try to follow the instructions that say to log into my themeforest account and go under downloads nothing shows up. I have sent a support ticket to both themeforest and truethemes and truethemes says to contact themeforest there is nothing they can do. Well, when I send a support ticket to themeforest I have gotten zero response.

Now I am stuck with zero support. This sucks. :(

TrueThemes

Hi There,

It shows here that you have not purchased the Karma theme.

We’re very happy to manually create your support account for you but you’ll first need to purchase the theme in order to receive support.

Please keep us posted.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I really like your theme and want to buy it, but is there a way to add a form on the home page? That can be close to the top while still using the video left or right?

Thank you!

TrueThemes

Thanks so much for your Karma interest my friend!

Yes adding a form to the homepage is indeed possible.

Karma’s visual form builder outputs a shortcode which can be dropped into any area of your website. You can use the video left/right template with a form alongside the video.

Please let us know if there’s anything else we can do to assist.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

Finally I bought your awesome theme :) I wonder how to set ‘Website Color Scheme’ and ‘Secondary Color Scheme’ by using my own color that’s not available in color options provided?

Thank you

TrueThemes

Sure thing my friend.

Here’s a HelpDesk article outlining details for creating your own custom color scheme: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Can I use it with two languages Arabic (Right to Left site), English (Left to Right site)?

TrueThemes

Thanks so much for your Karma interest my friend.

Unfortunately an RTL stylesheet is not currently packaged with the theme.

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

is there a plan for these theme to be ‘retina’ ready? :)

TrueThemes

Yes. We’re very close to launching an update to Karma which is nearly 100% retina-ready. We meant to launch this week but you can expect to definitely see the new release in 1-2 weeks.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

sorry, just adding ‘send email’ for reply to that ‘retina’ question! Cheers!

TrueThemes

No worries at all my friend.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I was interested in purchasing this theme but I had a couple of questions. For starters, I really enjoy both your themes; however, while I like the look and feel of Karma more, I do like a couple of features regarding Sterling.

Is it possible to incorporate the gallery that Sterling uses (the pictures moving around without reloading based on which gallery the user wants to see) into Karma?

Is there any option with Karma to have the social media icons appear at the top of the screen, as is the case with Sterling?

Thanks and keep up the good work.

TrueThemes

Hi There,

Thanks so much for your interest in our Themes my friend.

As per the Sterling Gallery within Karma, this is indeed possible however it will require a fair bit of Wordpress coding experience/knowledge. We’re unavailable for custom-coding work however a customization of this wort can likely be coded for around $30-40 USD. We’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

As per the Social icons within Karma, yes this is already built into the theme by default. The 2 areas above the main menu on Karma are Sidebar regions which can accept any Widget. Simply drop in the Social Mendia Widget and you’re all good to go.

Please let us know if there’s anything else at all we can do to help.

Cheers :)

  • Has been a member for 0-1 years

Can I add a right/left sidebar on my homepage, while I’m running cu3er?

TrueThemes

Apologies my friend but this is not currently built into theme. We’re 80% complete with a massive update to Karma and adding a slider to any page template will be built in by default. Heaps of testing going on so please expect to see in 1-2 weeks.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I just wanted to say that you guys are amazing. The theme is beautiful and as a Wordpress noob your support team has been the best I have ever seen in my 37 years. Thanks so much!

TrueThemes

Wow. Thank you so much for your kind words my friend. Honestly, it really means so much to hear this great feedback from you.

Thank you so much for letting us serve you.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Um, what’s up w/ your support page? seems to be down. 404 error.

TrueThemes

Hey Marc!

Apologies my friend. Our web server was temporarily down.

All is well now.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
GXR Purchased

i tried contacting support as well but site is down so here is my question:

i’ve added a button to the 2nd column footer. i need to be able to change the font color but do not see where to do this.

i also need to be able to center it in the 2nd column. please help. thanks!

TrueThemes

Sure thing my friend – we’re very happy to provide the CSS for this.

Our web server was temporarily down but all is well and everything is up and running nicely.

Please kindly submit a Ticket on our HelpDesk so that we can look behind the scenes of your website and provide the necessary code.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • United States
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
BetsC Purchased

Hello there,

I would like to add the “blog” feature to my home page. I clicked on the shortcodes, added “latest blog posts” but nothing is showing on my home page?

Please tell me how to configure this correctly, thanks!!!

Betsy www.concreteandiron.com

TrueThemes

Sure thing Betsy! We’re very happy to assist.

We’ll just need to take a closer look behind the scenes to help you resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Has been a member for 1-2 years

Hi. I am looking at purchasing this excellent theme. What is the time frame on how long you will keep supporting/updating this theme as I have been caught out before when the developer stopped supporting his theme. Thx

TrueThemes

Hi There,

Thanks so much for your Karma interest my friend.

Karma has been a top-selling theme on ThemeForest for over 2 years. Since then we’ve released many updates and added many awesome new features. We will continue to update and support Karma for many years to come.

Cheers :)

Default-user

Thx for your reassurance. :-)

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years

Hello Friends What’s Happened, Your HelpDesk is Down ? :stress::stress::stress:

TrueThemes

Hi There,

Yes very sorry for this my friend. We were experiencing some down time with our web server however everything is now back up and running so you should be all good to go.

Thanks so much

Cheers :)

Default-user

No problem thanks

by
by
by
by
by
by