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Hi, I’m really new at all of this so maybe this has already been dealt with. I love the Karma theme so far except for one thing…. it’s not very functional on a phone. I disabled the responsiveness but i still can’t see my whole site the same way I can on my PC. For instance www.middlekey.com is a friends site that looks the same on my phone or pc. Is there any fix for this?
Hmm. Just tested on iPhone and things are rendering nicely for us.
We’ll just need to get some more details and take a closer look behind the scenes of your website.
Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.
TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase
Thanks so much
Truly remarkable job, one of the best I have used and keeps getting better. Thanks!
Thanks so much my friend. So glad you’re enjoying the theme.
Hi there. I just installed and set up your theme and it looks great! But for some reason the button shortcodes are not working properly. Whenever I put the url for a page on my site into the button it bombs out…goes to a blank screen. But if I put in a url for another site (e.g. www.google.com), then the button works properly. Can you help me figure out why the button shortcode is not working and what I can do to fix it?
my site is http://www.csl1.outoftheboxwebdesign.com/
Sure thing my friend, we’re very happy to take a closer look and get you all squared away.
All of our Product Support is conducted via our TrueThemes HelpDesk.
Will “free” Wordpress plugins or widgets from Wordpress.org work in the Karma Theme or will only paid plugins or widgets from this site work in this theme?
Thanks so much for your Karma interest my friend.
Yes Karma us built in accordance with all current Wordpress codex best-practices so free plugins also work great with the theme.
Please give us a shout if there’s anything else we can do to assist.
Hi. I try to find where to change the name on “Add a comment” and “Your comments” in the blog, had no luck I am from Norway and wants to translate it. Can you help please?
Sure thing my friend.
- “Your Comments” is located on line 99 of comments.php
- “Add a Comment” is located on line 108 of comments.php
If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.
Thank you so much. I am very happy with the karma theme and all the help you provide!
I found the location of this in the comments.php in word press and i got it fixed! But there is no number of the lines there. So do you mean to fix things in the comments.php who is downloaded on my computer? Or the one who is inside of my word press?
I am also tying to find the line for “Discossions”, “replay/edit) and the botton who says how many comment there are. For translations. Can you please help with that as well, then I am almost done!
Sorry, but I don’t get the ticket thing to work..
Yes when making code edits you will be editing “comments.php” within your Karma theme. This could be located on your web server, on your computer, etc.
“Discussion” is also located in comments.php – this is located on line 53 of the code. (line numbers will only show up if using a code editor to modify your files ie. Adobe Dreamweaver)
We hope this information is helpful my friend.
Our HelpDesk is a far more efficient way for us to provide you with further support. To submit a Ticket simply login/signup on our HelpDesk and you’ll be presented with an amazingly easy-to-use interface for submitting tickets and communicating directly with our support and development team.
You can login/signup here: https://support.truethemes.net/login
Hope this is helpful for you my friend.
If we would like to use this theme in both a production and test environment would you need to purchase two instances of the theme?
Only 1 License will be required for the testing environment + production environment.
Additional license(s) will only need to be purchased when using the theme on multiple production sites.
Hope this information is helpful for you. Please feel free to give us a shout with any further inquires.
Karma is not a “fully-ready moble theme”
Images that are very large in pixles does not scale proportionally in blog posts. They are squeezed and it looks weird.
Sidebar menus that are “current a” does not manage background color/gfx ok, the break, splitting the graphics and render the menu useless.
Can you kindly let us know which mobile device you’re experiencing these issues on? We’re very happy to investigate further and provide any relevant fixes.
I opened a ticket on your support website. We can discuss it there.
I just installed the latest theme 3.0.3 after that I can’t switch to Visual/Text in WP Editor and there are no icons for adding shortcodes.
No matter which color text I enter/paste its all in white color, I cannot edit page’s content, please advise.
We’re very happy to assist you my friend.
We’ll just need to take a closer look behind the scenes of your website so we can determine the issue and provide a solution.
Ok, so I’m loving this theme, I only have one major question right now – can I create my own color schemes or only the presets included in the theme?????
Thank you for your kind reply
Thanks so much for the kind words my friend!
Custom color schemes can indeed be created however it requires a small bit of image and CSS modification.
We’ve outlined the process in the following FAQ Article on our HelpDesk: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image
You are welcome, have decided on your theme Sterling, as is compatible with uber menu & I hope uber sticky menu, see you on the inside
Hi. I’m finding this theme to be really user friendly and well thought out. Its actually more flexible than advertised. Im able to make squeeze pages and sales pages quite easily! Besides the customer support is excellent and way beyond what you normally get. They are helping me do things well beyond thier remit like selectively removing elements and even tips on great firefox plugins iu never heard of before. 10/10
Thank you so my friend.
Your kind words mean the absolute world to us and we’re so very happy that you’re enjoying the theme.
You absolutely rock!
Hi, a dummy content plugin is not part of the wp folder and I can’t figure out how to get past that stage. Please help. I really want to start working on this website ASAP, it’s so amazing.
The XML demo content is located in the folder labeled “1. Demo Content”
When downloading this theme from your ‘Downloads’ section here on ThemeForest please just be sure to download “All Files & Documentation”.
Here is the Training Video outlining more details about the XML demo content: http://vimeopro.com/truethemes/karma-wordpress-theme/video/29412090
Please feel free to give us a shout if there’s anything else at all we can do to help.
Thanks so much! Tried that, and it did upload, but it still doesn’t show the same as the preview here. Is that how it’s supposed to be or am I missing out on something? (New to wordpress, sorry for being annoying).
Absolutely no worries – not annoying at all my friend
It’s difficult to say for sure without seeing your current setup, so we’ll just need to take a peak behind the scenes of your website and help you to resolve.
Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly take a closer look at everything and get you all squared away.
Hi. I have two problems in my template.
1. In the contact form I put the email address for the email notifications but i don’t receive anything. I only receive the messages of the contact form in the messages label in the wordpress panel. I cannot figure out why, because I checked the email address several times to see if its correct and it is.
2. I can’t put the friendy url. My page url is like this:
with the extension /index.php/ when I try tu put the url like
I’m working with the template on a subdomain of the client domain so i need to do the migration after configure all the website I don’t know if that is the problem and it will be fixed migrating the page to the final domain.
I hope you guys can help me! Thanks in advance.
We are very happy to assist you with both of these inquiries.
For both inquiries we will just need to temporary log into your website so that we can see the current settings, determine the issue, and provide a solution.
Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly help you get both issues sorted right away.
Hi! Thanks for your response.
I already submitted a ticked with the two questions and the username and password for a temporary log into my website.
I hope you can help me soon.
I was wondering what 20 colors are available and which areas are customizable (by color).
Thank you so much for your interest in the Karma theme.
To preview the various color options simply access the Karma demo site and click the “style switcher arrow” near the top right of the website. This enables you to click on each color and preview the various color options.
Karma Demo Site: http://themes.truethemes.net/Karma
Hope this information is helpful my friend.
Is there any way to add to the iFrame page these types of settings:
mozallowfullscreen=”true” webkitallowfullscreen=”true” allowfullscreen=”true”
It works fullscreen without these settings on Internet Explorer but not on Mozilla and I haven’t tested the other browsers yet. Is there just a way to have more control over the iFrame commands?
Also on prettyphoto there is a play feature that goes forward through galleries, this may be mistaken for a Play Button for some people, can it be disabled? Idiot Proofed? Thx…
We’re very happy to assist you my friend. We’ll just need a few more details about your current setup so we can provide the best solution.
Is there a setting or something I can edit to speed up the loading time of my pages? My clients are complaining about the lag time and are getting frustrated with having to go to my website to register because it is taking a long time.
Yes there are likely some things that can be done to speed up the clients website.
The first thing to check is that all images used throughout the website are compressed and optimized for fast loading times. Many times clients will link image frames to much larger images and the large image needs to be loaded before being cropped and displayed thus slowing down the speed of the page.
If there’s anything else you need we are very happy to take a closer look at the website in question and provide additional recommendations.
I purchased this theme on my other account but am using it on this site:
It does not look right mobile when I view it on my iPhone. Can you please tell me why? These are the problems I’m having, so far just on the main page but I haven’t checked the others yet.
Image Slider – shows blue blank space under the image and huge space between the slider and the slider dots (slider navigation) and the content of the page itself
Specialisation images along the bottom – looks ok on the computer but pushes off the page to the right when mobile
5th footer – pushed over slightly to the right, doesn’t align with the other footers
I love this theme but this isn’t an acceptable mobile view for the website and we need to fix it so it can go live.
Sure thing my friend we’re very happy to help.
All items are rendering nicely for us in default Karma theme on iPhone, so we’ll just need to take a closer peak behind the scenes of your website to help determine the cause for the rendering issues.
Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly take a closer look and get you all squared away.
Widget area does not seem to be working with the latest wordpress update. Any suggestions?
We’re running latest Wordpress 3.5.2 and widgets are working nicely for us.
We’re very happy to help provide solution for you. We’ll just need to take a closer look at your website to help determine the issue and provide solution.
Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide take a closer look and get you all squared away.
The only thing missing for me from this theme is sort/filter in the galleries. Is there any plan to implement something like isotope for gallery sort/filter operations? Very impressive theme overall.
Thanks so much for the kind words my friend – we’re so glad you’re enjoying the theme.
We’re nearing the end of an absolutely massive update to Karma. Loads of amazing new features, 1000’s of lines of re-written and optimized code, truly fabulous stuff. A filtering Gallery will also be included in this update.
We originally planned on launching the new version a few weeks back however the upgrades have taken longer than originally planned. We’ve not cut any corners and we’re literally taking this theme to an entire new level.
We’re hesitant to give a launch date but the new launch is right around the corner. We’re incredibly excited for this new version
Please stay tuned for more details.
Good morning, my site has been updated to version 3.5.2.
I wanted to know if karma 3.0.3 is compatible pienamene?
Hey Max. Yes Karma is fully compatible with WP 3.5.2
We’ve had great success with this theme! Thank you.
Can you please help me find a solution for our issue?? Thank you!
We’re very happy to take a closer look behind the scenes of your website and help you to resolve.
Your support helped me immensely. Thanks! We run a law firm here in Philadelphia and because of your HelpDesk Support…our issues were resolved. Our site works fine now. Great support! Thank you!
You’re very welcome my friend! Thanks so much for your kind feedback!
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