3488 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

We’ve had great success with this theme! Thank you.

But we do have an issue. Recently…the TABS shortcode and ACCORDION shortcode are not displaying properly on our site since update. There is a wide white background on the tabs and they’re turned dark on mouse over and uneven. The Accordion still displays the drop state on the first one no matter which number we use. http://palegaladvice.com/injury-practice-areas/birth-injury/ http://palegaladvice.com/injury-practice-areas/product-liability/

Can you please help me find a solution for our issue?? Thank you!

TrueThemes

Sure thing my friend.

We’re very happy to take a closer look behind the scenes of your website and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Your support helped me immensely. Thanks! We run a law firm here in Philadelphia and because of your HelpDesk Support…our issues were resolved. Our site works fine now. Great support! Thank you!

TrueThemes

You’re very welcome my friend! Thanks so much for your kind feedback!

  • Has been a member for 3-4 years
  • Philippines
  • Exclusive Author
Excuse me, I am trying to edit the css of the karma theme but it keeps using the default look. on the style.css and karma-dark.css I tried commenting out the css such as
.big-banner .rays {
/* background:url(images/_global/rays-big.png) 50% 0 no-repeat !important;
height:389px !important; */
}

the purchaser of the theme is a client of mine.

TrueThemes

Sure thing my friend.

It’s difficult to say for sure why CSS commenting is not working for you. Perhaps there are file permissions on “style.css” and it’s not actually being updated?

We’re very happy to take a closer look at your website to help determine the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

techeese

i found the problem it was my hostings cache, so i just need to reset it every edit

now I need to show 3 pages in under slider(jquery 2 slider) witch my setting set as

front page display as static and uses a page with page default as(jquery 2 slider) but I don’t know how to display those 3pages i need

can’t seem to find anything in you FAQ karma

test site sparkplusdesigns.com/fittality what i need to achieve in the theme sparkplusdesigns.com/fitt-Homepage.png

TrueThemes

Hi my friend,

So sorry for the delayed response here on ThemeForest. We’ve been without internet for 24 hours here in Thailand.

We’re very happy to help you resolve your issue. We’ll just need to temporarily log into your site so we can determine the issue and provide a solution.

If you haven’t already done so, please kindly submit a ticket on our secure HelpDesk so that we can gladly provide further assistance. (our HelpDesk is US-based so excellent internet connection ;)

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
bmadley Purchased

Hi,

I was curious, how difficult is it to change the background color of the site? Is it possible and what does that entail?

Thanks! Beautiful theme!

TrueThemes

Hi There,

Yes changing the background color is indeed possible. The exact nature of the change depends on which area of the theme you’re referring to. (ie the page background, the “content area”, etc)

please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Pre-order questions

1. Do the purchase include updates for life, including when wordpress update?

2. If not what are the cost of updates?

3. What framework is Karma build on?

Thanks, Me

TrueThemes

Thanks so much for your Karma interest my friend.

As per your questions:

1. Yes every purchase includes free updates for life and 100% free access to our secure online HelpDesk.

2. Karma is built on our own in-house developed framework.

3. Yes Karma is w3c compliant.

Please give us a shout if there’s anything else we can do to assist.

Cheers :)

Default-user

Thanks for the info, I’m buying shortly

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Also is the Karma website website standard compliant with wc3 html, xhtml and css?

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • Indonesia

Hi, I am interested to buy the theme. Can we change the accent colors easily? Thanks..

TrueThemes

Hi There,

Yes can you kindly let us know what colors you’re interested in changing? This will help us to provide proper info to you.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi a pre-order question please.

When using the eCommerce plugin, will a “cart” button or something like it appear on the homepage? Thanks.

TrueThemes

Hi There,

Thanks so much for your interest in Karma theme.

Yes a Cart button can indeed be added to homepage.

After installing the WooCommerce plugin you will have a variety of plugins and shortcodes to display products, display shopping cart, etc.

Here’s a few links to provide more info about what is included in the WooCommerce Plugin: http://docs.woothemes.com/document/woocommerce-shortcodes/

http://docs.woothemes.com/document/woocommerce-widgets/

Please let us know if there’s anything else at all we can do to assist.

Thanks so much

Cheers :)

Default-user

One more question please. Is it possible to turn an existing Karma website into an eCommerce site? It was created by a previous designer so we don’t have the installation zip file. If we bought the new version, what can be done to turn on the existing site’s eCommerce features? thanks in advance.

TrueThemes

Yes absolutely. E-Commerce support was introduced in Karma v3.0 so as long as the existing site is running Karma 3.0 or greater than E-Commerce can be seamlessly integrated.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Evelyn7 Purchased

I have to say that this theme has the most user-friendly admin panel for making changes to it that I have every used! TrueThemes has thought of just about everything and made it super easy to use! Plus their tech support is extremely patient and provides excellent details on how to do what I’m asking! Their videos are detailed and answer many questions…I will use TrueThemes as my primary source for templates from now on!

TrueThemes

Thank you so much!! It’s truly an honor being your theme provider and we thank you so much for letting us serve you.

You rock!!

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users

I must say, this is about the best design of a web template I have ever seen. Kudos to your designer and your team! What a piece of awesomeness…

TrueThemes

Thank you so much!!! This means so much to us!

Cheers :)

codenaam

You’re welcome and well deserved!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

I have purchased your theme and i think that its great…i am however having trouble with the testimonials slider….it seems to be putting a blank testimonial in between each one that i insert….can you please advise what the issue may be??

Many thanks! :)

TrueThemes

Hi There,

Yes we’re very happy to assist you my friend.

We’ll just need to take a closer look at your website to help determin the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have been using the karma theme for the past six months on my latest wordpress site. These guys are the best wordpress crew in the world. The theme is awesome and the custormer service is top-notch. I wouldn’t have wished for a better theme.

TrueThemes

Awesome! We’re so happy to hear this my friend. Thank you so much for letting us serve you.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do I get the Dashboard to forward ingoing messages from my forms to an emailadress?

TrueThemes

Sure thing my friend.

When using the Form Builder there is a Tab for “Email Notifications”. Simply click this tab, enter your email address and you’ll be all good to go.

Here is a screenshot to help guide you: https://dl.dropboxusercontent.com/u/7008416/_screenshots/sterling-form-builder.png

If there’s anything else at all we can do to help please kindly reach out to us via our HelpDesk and we’re very happy to provide further guidance.

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
shacks Purchased

I have purchased the Karma theme and am really happy with the appearance.

To complete the look I want to add my own custom colour to the footer and add some small images.

Is this possible? Has anyone had any joy with this?

TrueThemes

Hi There,

Yes this is indeed possible.

The newest version of Karma (to be released in approx 1.5 weeks) has this fully integrated into admin panel. In the meantime however we have full instructions for creating your own custom color scheme: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

We are so AMAZED by the exceptional skills and professionalism that TrueThemes has showed our law firm. Their excellent support, fast ticket response and vision into design is top notch!

We love this Karma theme and we’re so happy with the incredible assistance we’ve received from TrueThemes! Keep up the great work guys!! And Thank you!

TrueThemes

You’re very welcome my friend! Thank you so much for your amazingly kind words. It’s been an absolute pleasure serving you.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
GXR Purchased

Is there a way to use a plugin to encrypt the contact form or any form that is emailed?

If so would you please let me know which plugin you recommend and how we would do it? I searched your support site but did not see anything about encryption.

By the way the Theme is amazing and support has been extremely patient and helpful. You guys are the BEST!

TrueThemes

Apologies my friend but we’re not currently familiar with a plugin for email encryption. Very sorry.

Please let us know if there’s something else we can do to assist.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there, I have just purchased the Karma wordpress theme and its great, but the homepage template I want to use (that is shown on your demo) seems to be missing – its the Homepage 3D 2 -short header version. I only have the 1 3D heading?

Thanks

TrueThemes

Hi There,

Thank you so very much for your Karma purchase my friend.

The short header 3D template is actually just the “Homepage : Full Width” template. This template provides you with a “blank canvas” for building out the 3D page.

After the 3D slider is created simply edit the page and use the CU3ER button to add the slider to the page. You can then use Karma’s shortcode manager to add a 3 or 4 column layout below the slider with a single click of the mouse.

If there’s any additional details we can provide further assistance with please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
shacks Purchased

Cheers for the reply.

Before I make any more changes I will wait for the update in 1.5 weeks. Has anyone had any joy with adding an image to the footer?

Have a great weekend

Cheers

TrueThemes

Brilliant. Thank you so much for your patience with this and we can guarantee you’re absolutely going to adore the next release of Karma. We’ve been burning the midnight oil for the last 1.5 months to bring Karma to an amazing new level.

You’ll recieve email from your ThemeForest account as soon as the update becomes available.

Have a wonderful weekend my friend.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
eboy Purchased

Hi I need help i have submitted a question to your help center but know one has come back to me. How can i create a page layout like this? http://www.irmawards.org/judges/ so i would like to have a little Thumbnail picture with some writing on the right hand side.

Thanks

TrueThemes

Sure thing my friend, we absolutely haven’t forgotten about you.

Please kindly allow up to 24 hours for product ticket response. We tend to all tickets in the order which they are received.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi team, i want to fixed main menu with logo? How can i do ? Thanks

TrueThemes

Hi There my friend,

A fixed header/menu area is not currently built into the default theme. This will require a bit of custom CSS coding in order to achieve.

We’re not currently available for custom coding work however if you’re in need of professional custom coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Hope this is helpful my friend.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello there!

I have personally enjoyed using your theme! I find it quite exceptionally well designed and thought out.

I do have a new issue – one that I only discovered today. I tried to see if I could troubleshoot it on the support page, but I figured I would ask here.

There seems to be a problem with the container of the jQuery2 homepage slider. I provided an Imgur album with visuals to show the issue.

http://imgur.com/a/xBMJc

In case you may be wondering, this is affecting all modern browsers (Opera, Chrome, Safari, and Firefox).

Any idea what the cause may be and will there be a fix soon?

Thank you!

TrueThemes

Hi There,

Thank youso much for sending over the screenshots.

Very strange bug indeed. We’re unable to replicate this on our end.

We’re very happy to investigate further and provide you with solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

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