3720 comments found

RTec Purchased

Hello,

Just want to let you know that the latest-tweets.php didt not work after the update 3.0.4 of karma, so i download the file and override the latest-tweets.php. It’s working now.

Rob

TrueThemes

Thank you so very much Rob.

Very sorry if this caused you any inconvenience.

You rock my friend!

Cheers :)

stof77 Purchased

Hello TrueThemes team,

just a quick word to let you know that I love your support, really fast & effective,

I have absolutely no regret to have bought this beautifull theme & it’s great to see that it will still be improve in the future

TrueThemes

We’re smiling from ear to ear :)

It’s such a pleasure serving you and we’re so very happy to hear you are happy with everything.

Cheers my friend :)

gmcardle Purchased

Is it possible to add multiple images to PrettyPhoto gallery thumbnail. For each thumbnail I can only add one associated image but I’ll like more to appear after the main image opens in Lightbox. If yes, please can you explain how or point me in the correct location?

See my page: http://www.fairwaysdesign.com/book-design-portfolio/#!prettyPhoto

TrueThemes

Yes sure thing my friend.

Here’s an article from our HelpDesk outlining full details for your requested modification: https://support.truethemes.net/?faq=add-a-slideshow-to-lightbox-shortcode-or-gallery

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user
gmcardle Purchased

This only worked on the first gallery item I tried then I couldn’t get it to work after that – even tried a few of the options but no luck?

TrueThemes

Sure thing my friend. We’re very happy to take a closer look and help provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

I created a ticket to ask a simple css location question and seem to get the run around and still haven’t get a clear answer. I seem to get a attitude too.

Hello

Well that’s an unfortunate reply to the help given. A ChildTheme is a blank Theme. It is meant for you to add any needed customizations. https://support.truethemes.net/?knowledgebase=child-themes-explained

Thank you

HOW DO I GET A REFUND!!!!

I very dissatisfied with the support the Turethemes

TrueThemes

Hi There,

Truly sorry to hear you’re dissatisfied with our services my friend.

We’ve just reviewed the support Ticket and it seems to be simple and detailed response.

We in no way ever intend to provide any attitude in our responses, our goal is always to provide best possible details to any questions that are asked. (this is the difficulty sometimes on the internet is that one’s “tone of voice” is sometimes undetectable and sincere help could be easily misconstrued for attitude)

Anyhow, we would absolutely still love to continue working with you however we fully understand if you feel like we’re not the right fit and you require a refund.

For refund please kindly send us an email with your PayPal ID and TrueThemes HelpDesk username and we’ll gladly send a refund right away. (please note that the HelpDesk account will be permanently disabled upon refund)

Truly wish you much success on your website project.

Cheers :)

Hello!!

I’ve bought this theme from another account and I wanted to ask you how I translate my website.

Thanx!!!

TrueThemes

Hi There,

There are a few options for multilingual site-translation.

The comprehensive and more ‘professional’ solution is achieved via the WPML Plugin: http://wpml.org

WPML is a very powerful plugin that enables you to provide translated text for every part of your website. Please note however that WPML does require you to provide the translated text. This is the most accurate and professional method of translating a website.

Another great and much quicker/easier option is by using the Google Wordpress Translator Plugin: http://wordpress.org/extend/plugins/google-translator/

Google Translate is an awesome service that enables you to begin translating your website within minutes. The only downside is that Google uses “machine translation” which means that things like grammar, proper language may not always be rendered correctly during a translation.

Both great options. Just depends on your desired needs.

For any further guidance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly help out.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

hi again!!

I’ ve tried the google translate plugin but it looks a little unprofessional because of the translations and the other one is not a free plugin and i don’t want to spent any more many because it is not for me :p

Is there any way that I can create another homepage slider in russian without combining it with the existing one in english?? If I can do that I think I can resolve the problem with the language.

Thanks again!! Natasa Ch.

How can i see this on mobile i want to check the responsiveness but the url is not showing me mobile layout

TrueThemes

Hi There,

We’re very happy to assist you my friend.

We’ll just need to take a closer peak behind the scenes of your website to determine why the mobile layout is not activate and how to activate for you.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Excuse me!, can you help me with some questions please? what is the font style of the next titles of KARMA footer ’’LATEST FROM THE BLOG’‘ ’’USEFUL LINKS’‘ ’’FOLLOW US’‘ ’’JOIN OUR MAILING LIST’‘

And what is the font style of the tittle of the LATEST FROM THE BLOG ’’RESPONSIVE WORDPRESS THEME’‘ ’’PREMIUM WORDPRESS THEME’‘

thanks!! this is my page: www.brillauto.mx :)

TrueThemes

Hi there,

The default font in those places is Helvetica Neue.

Hope this is helpful my friend.

Cheers :)

Hi, I´m trying to decide which theme choose: sterling or karma. The theme is for a yoga studio or teacher web. Are there any of them in spainsh? I´m a complete beginner in wordpress and english is not my first language. Let me know best wishes

TrueThemes

Hi There,

Thank you so much for your interest in our themes.

Both themes have very similar functionality and both can work very nicely for your needs.

The deciding factor will come down to your preferred website design. Both themes have a distinct design so we recommend to choose whichever design better suits your needs.

Hope this is is helpful for you. Please let us know if there’s anything else we can do to assist.

Thanks so much

Cheers :)

Hey quick question…

How do i edit the Add Comment data form to remove the “Website” field?

Also how do i edit the “Add a Comment” to “Leave a review”?

many thanks!! :)

TrueThemes

Sure thing, we’re very happy to assist you my friend.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

tosatech Purchased

My Menus Break from what the original menus look like. All I did was create a menu and they no longer connect the drop down to the main, my initial installation looked fine. Do I have too many items on the menu? www.dermalearn.com this is just a test site.

I also can’t figure out how to get the secondary wording to show up below the menu (description) like it has in the original.

TrueThemes

Hi There,

We’re very happy to assist you my friend. We’ll just need to take a closer peak behind the scenes of your website to determine the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hello I am interested in buying this Theme. I would like to know: How many sections I can put in the main menu?, With logo and without logo. Does the jQuery Homepage can be combined with Homepage Video? or Does the Homepage Video can put static images? Thanks in advance

TrueThemes

Hi there,

Thanks so much for your Karma interest my friend.

The menu can technically have unlimited amount of items. The amount of “top level” items that can fit will depend on the size of the logo and the names of the menu items.

As per homepage…both options are possible and built into default theme.

Hope this is helpful my friend,

Cheers :)

Where can I find the Karma Child Theme…its not part of my Karma Theme download?

TrueThemes

Apologies for that my friend.

Here is a direct download link: https://dl.dropboxusercontent.com/u/7008416/Karma-Child-Theme.zip

Cheers :)

Hello, We purchased last 2 weeks your theme.. And it works good on our website..Just a quick question on how we can do it..It seems were haing an issues on the displayed menu with the background on it..

http://www.preventivedentistry.ca/wp2/189-2/general-dentistry/ this is the link..If you scroll down and see the menus..It seems that all that child of general dentististry included its background..How can I fix this issue??

Thank you

TrueThemes

Sure thing my friend. We’re very happy to take a closer look at your website and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Thank you..We have registered now and already submit a ticket…

Default-user

By the way, How long does the support will get to me?As I need the navigation to be fixed and I have some issues also on the mobile site…

I am having an issue trying to make the gallery- I am not figuring out where to upload to images to create a gallery, or how to put them into 4 columns that link to a secondary page with the item description etc please advise

www.nsraustin.com

TrueThemes

Sure thing my friend.

The Gallery items are created using Wordpress ‘Posts’.

If you haven’t already done so please kindly check out the Training Video which discusses every aspect of creating a Gallery page: http://vimeopro.com/truethemes/karma-wordpress-theme/video/29517285

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

GXR Purchased

would this plugin work with your Site template?

http://wp2pgpmail.com/
TrueThemes

Hi There,

We’ve just reviewed the Plugin details, watched the setup videos, etc and it looks like the plugin should indeed work nicely with the Karma theme.

We don’t foresee any issues on our end however you may want to reach out to the Plugin Developer to ask if they foresee any issues on their end.

Hope this is helpful my friend.

Cheers :)

Hi,

I’ve been using karma theme with no problem. But, Suddenly today, the blog page suddenly stopped displaying. Individual article posts are ok. I am using the latest 3.0.4.

When i switch back to Twenty-Eleven Theme, everything is ok.

Why does your karma theme suddenly breaks? Anyone experience this as well today?

Default-user

I must add that viewing on mobile phone is OK whether viewing on safari or chrome. So I guess, its the Karma Theme problem when viewing blog page on the PC browser. Kindly advise. Thanks!

TrueThemes

Sure thing my friend.

We’re not experiencing this error on our end however we’re very happy to take a closer peak behind the scenes of your website to help you resolve.

Please kindly submit a ticket on our secure HelpDesk so that our support team can gladly provide assistance.

https://support.truethemes.net/login

Thanks so much

Cheers :)

Default-user

Thanks.

I plan on buying this theme in the future and I’m wondering what size in pixels should I make the logo? Like what is the largest that will fit nicely?

TrueThemes

Hi There,

A logo somewhere in the ballpark of 154×57 is optimal, however we have customers having great success with much larger logos.

In a few weeks Karma 4.0 will be released which has a “centered logo” option enabling you to center the logo above the main navigation. This allows for a unique design style and ability for much larger logo.

Hope these details are helpful my friend.

Cheers :)

Now my posts that i have categorized as “gallery” and only selected as gallery are pulling for my slider…

www.nsraustin.com

TrueThemes

Sure thing, we’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Parad0xj Purchased

Hello.

Just one thing. Wordpress 3.6 “OSCAR” is released. Do you know if we can make Update ? No probleme with Karma 3.0.4 and Wordpress 3.6 ?

Thanks by advance.

TrueThemes

Hi There,

Yes we’re running 3.6 Oscar on our end and we’ve not experienced any issues. All good to go my friend.

Cheers :)

crews2me Purchased

I’m choosing the left nav template for one of my pages but nothing shows up on the sidebar of the published page.

How do I go about showing a left nav template show in your examples?

TrueThemes

Sure thing my friend,

Here’s a Training Video outlining complete details for setting up Left Nav / Right Nav page templates: http://vimeopro.com/truethemes/karma-wordpress-theme/video/29873315

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

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