3674 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi – I’m having an issue with the Testimonial slider. It seems to be creating an extra blank ‘page’ after each testimonial, so while I have 3 quotes, the slider show 6 button alternating a blank space in between each one. Solutions? Suggestions?

TrueThemes

Hi There my friend,

We’ve not run into this on our end so we’ll just need to take a closer look behind the scenes of your website and gladly help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years

Hello,

What is the number of new version ok KARMA ? It’s read Last update :24 Oct 2013 I have Download a PAckage and instal it but I m always with Karma 3.0.4 and in your HelpDesk changelog it’s Always 3.0.4 for Karma here : https://support.truethemes.net/?knowledgebase=karma-changelog

Are you sure new update of Karma is online we are 27 octobre 2013 ?

Thanks my friends

Default-user

Oups !! My English is not perfect sorry. On the first line is not : ” It’s (read) Last update” But : “It’s Write last update”

TrueThemes

Hi There,

Yes the current version available for Karma is 3.0.4

We’ve got a massive update underway which will be considered Karma 4.0

This has been a huge undertaking for us and one that we’ve completely underestimated, however we’re working hard to release the new version as soon as possible. This new version will also include completely new HD Training Videos along with updated written documentation. An absolutely brilliant update and very well worth the wait.

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

Ok I’m exciting for this version 4.0 I wait my friend no problem. Yes I have a Little problem Since Update of Wordpress 3.7. My category : Homepage slider, is not any more masked in the Blog. Nevertheless this category is marked well not to appear in the options of the blog. And before the version 3.7 of Wordpress she was hidden well, but since The version 3.7, she is visible in the list of my categories on the Blog. I think of a bound bug has wordpress 3.7

TrueThemes

Thanks so much for this my friend.

We’re very happy to take a closer look behind the scenes to help determine if bug in WP 3.7

Please kindly submit a Ticket on our HelpDesk so that our support and development team can gladly provide further assistance.

https://support.truethemes.net/login

Cheers :)

TrueThemes

The Karma demo site is running WP 3.7 and the slider posts are ignored nicely by the blog section.

Bug on your end could be server-related issue but we’ll let you know for sure after we have a closer look behind the scenes of your website.

Thank you so much

Cheers :)

Default-user

Ok thanks,is strange I submit a ticket

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 1-2 years

Hello there!

I’m searching an option for making the header/menu sticky. Where is it?? If not in the theme, can you kindly provide me custom CSS please :-).

Thanks in advance!!

BR, Petra

TrueThemes

Hey Petra,

The header does not have a sticky option by default.

This type of modification requires customizing the theme and we’re unfortunately not currently available for custom coding work.

If you’re in need of professional coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

We hope this is helpful for you.

Cheers :)

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 1-2 years

Hello!

Another question: I would like to have a white Website Color Scheme. How can I get this??

BR, Petra

TrueThemes

Hey Petra,

Karma was designed to have a “colored scheme” and a white scheme will not likely look very aesthetically pleasing.

You can however follow the instructions outlined in this tutorial for creating a custom color scheme. Since it’s a white scheme you would likely not need any images and can do everything through custom CSS code.

https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

We hope this information is helpful.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have checked both download files. Redownloaded numerous times and I still don’t see a child theme zip file. Maybe I am blind, but it isn’t there. Can you send to me? If I create the child theme files following the correct structure and upload, will it work?

TrueThemes

Hi There,

Apologies for this my friend.

Here is a direct download link to the Karma Child Theme. Everything will work and link up correctly within the theme right out of the box:

https://dl.dropboxusercontent.com/u/7008416/Karma-Child-Theme.zip

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hi, Is it possible to add the phone number to the top nav where social icons and website are? Thank you, Kathy

TrueThemes

Hey Kathy,

Yes this is easiest achieved using the Wordpress “Text Widget”.

Simply click on Appearance > Widgets, and drag the text widget into the “Top Toolbar – Right” section. You can then add your phone number and all will be well.

Hope this is helpful.

Cheers :)

Default-user

Hi, the problem was my end, had to clean up some system fonts. Looks fine now.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hello Tried to access your support forum but the copy is made of strange characters. Were you aware of this?

TrueThemes

Thanks so much for this Kathy.

We’ve just viewed our HelpDesk and the copy is normal and rendering nicely. Are you now able to view?

https://support.truethemes.net
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

Hi i got this error message when i uploaded the theme

Warning: Missing argument 3 for wpseo_upgrader_process_complete() in /home/content/87/11622187/html/wp-content/plugins/wordpress-seo/inc/wpseo-non-ajax-functions.php on line 259

can you help me with what to do ?

TrueThemes

Hi There,

Yes we are very happy to assist.

At first glance it sounds like a conflict between Karma’s in-built SEO Module and the wpseo plugin.

Here is our recommendation:

- Deactivate to wpseo plugin (no worries, plugin can always be re-activated)

- Install Karma (should work nicely with plugin now de-activated)

- Visit Karma’s General Settings to ensure Karma’s SEO Module is disabled. This will rule out the error being caused by plugin conflict. (Appearance > Site Options > General Settings)

If Karma’s SEO Module is disabled, and plugin is still conflicting, we’ll just need to take a closer look behind the scenes of your website to troubleshoot and provide additional solution. If this is the case, please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Awesome thanks for the quick and helpful response! Really appreciate it!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hi, I still see funny characters in your help forum. Provide an email and I can send a screenshot.

Default-user

Hi, the problem was my end, had to clean up some system fonts. Looks fine now.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi when editing a page in my admin using your theme there are no shortcode buttons in my page editor? it just shows two buttons: 1 add media and 2 add form ??

TrueThemes

Sure thing my friend, we’re very happy to assist.

The shortcode button is located right within the WYSIWYG Text Editor next to the font styling/text alignment/text format buttons, etc.

Please also ensure that “Visual” editor is selected in order to see Shortcode button.

Here is screenshot for locating Shortcode button and Visual Tab: https://dl.dropboxusercontent.com/u/7008416/_screenshots/karma-wysiwyg.png

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi! What is the safest and most recent wordpress version i should use with your theme so i won`t face any problems? In themes info you mention 3.5.x and in a post here you say about 3.7. What about 3.7.1 which is the latest stable?

Thank you Best regards

TrueThemes

Sure thing my friend.

We’re currently running Wordpress version 3.7.1 and are not experience any issues. Version 3.7.1 is stable and all good to go.

Hope this helps.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, I bought your theme and I have two questions: 1 – I noticed the Cherry theme has vertical line separators for the menu, how do I do this for the royal blue theme? 2 – I would like certain pages to have a completely different top menu… how do I do that? —Thanks!

TrueThemes

Thank you so much my friend for purchasing the Karma Theme and supporting TrueThemes on our journey.

We’ve just double checked and The Royal Blue color Scheme and it does seem to indeed have separator lines between the menu items. Quick screenshot here: https://dl.dropboxusercontent.com/u/7008416/_screenshots/karma-menu-dividers.png

If the dividers are not displaying on your end it could possibly be related to the computer monitors displayproperties (color, brightness, contrast, etc) Certain color settings tend to wash out very subtle color variations.

We’re more than happy to look into this for you though and help to determine if there is for sure another item causing the rendering issue.

As per custom menus on individual pages, this can be achieved using a variety of different ways. Unfortunately most solutions entail modifying the themes code to dynamically pull in unique menus for each page.

We’re unfortunyl not currently avialable for custom coding work at this time, however however if you’re in need of professional coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

You can also check out the free stackoverflow website that generlly has some really top-notch solutions and loads easy copy & paste snippets ready to be dropped into tour projects: http://stackoverflow.com/users/login?returnurl=%2fquestions%2fask

We hope this information is helpful my friend,

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly providea completely in-depth solution.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello For the Karma theme we tried to use the responsible deisgn for the mobile option. I have jQuery 2 template with the full-size prictures on the slider. Once i use option of the responcible design – there is a lot of empty space between the slider and the dots below the slider.

So I checked the box to disble the option. The site looks good without this option, the only problem is home page. So the slider is not gettin resized to small as per Karma exmaple at http://demo.truethemes.net/Karma-Wordpress/?ref=ameetthete I run your exmple on iphone and its pretty good, I can see homepage very small, so i don’t have to scroll. As in my case I have to scroll, and its kinda odd. Why my home page is different from yours? the layout is 3 columns and there is no widgets. We are going life this week and thats the only thing that holds the launch.

Your suggestions will be greatly appreciated. We don’t have child theme or any modifications done to the theme. Current URL is http://new.israeliartistsgroup.com/ Regards EV

TrueThemes

Hey EV,

Thank you so very much for your detailed account of the items occurring on your Karma website.

At this stage we’ll just need to do a bit of further testing behind the scenes of the website so that we can try to pinpoint the issue and help provide the best possible solution.

If it’s not too much hassle, please log into our Secure Online TrueThemes HelpDesk and submit our inquiry as a New Ticket. This will enable our dedicated team of support agents and behind the scenes developers to do everything in their power to fix your bug(s) and add an ear to ear happy smile on your face. :-D

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Cheers :)

  • Bought between 10 and 49 items
  • Europe
  • Has been a member for 3-4 years
RTec Purchased

From the download page ENVATO i get this message !

This item has been removed as it has reached the download limit. Please see this Knowledgebase article for more information. You may still download your License certificate & purchase code for this item.

Any idee why i cannot download the theme again ?

TrueThemes

Hi There,

So sorry you’re running into this issue my friend.

We unfortunately don’t have technical access to the Envato Download system but we’ve just reached out to their support team and we will give you a shout back as soon as we hear back from them.

Cheers ;)

  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • France
lou606 Purchased

Thank you so much! you made our day! ;) we’re quite newbies on wordpress. We’re going to fulfill the template. Once done, could you please log into our server to fix the file?

TrueThemes

You’re very welcome – it’s our absolutely pleasure serving you.

We’re not quite certain what you’re referring to about fixing the file? Can you kindly provide more details?

Thanks so much

Cheers :)

lou606
lou606 Purchased

Thank you again! We finally could do everything by ourself. Everything runs perfectly. Wonderful theme! You guys rock ! ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

One easy question but can’t seem to find the answer. How to remove the bullets under the testimonial slider in the home page ???

Thanks for the answer,

Laurent

TrueThemes

Hey Laurent,

The simplest method for doing so is through a small but of CSS code.

- Access WP Dashboard

- Click Appearnce > Styling and CSS

- Scroll to Custom CSS and input this code:

.jquery-pager {display: none;}

Thats it!

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly a completely in-depth solution.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
0view Purchased

Hi ! First of all nice work on this theme, it was the first time i bought a theme, and so far, I’m very satisfied ! :)

Now, the bad part, I have a multisite Wordpress, and the Frame is not rendering the img src, if it’s internal it wont show the filename <img src="http://site.com/multiSite-Instance/wp-content/uploads/sites/5/" alt="" />, if its external it will render no src <img src="" alt="" />

I have been searching for an awnser, but so far nothing, any help ?

Thks!

TrueThemes

Hey my friend,

We don’t know exact solution off the top of our head but we are extremely happy to take a closer peak behind the scenes of your website and provide you with rock solid solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly a completely in-depth solution.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user
0view Purchased

So, the problem was that I did not had php5-gd and php5-curl installed, they are now, and it works !

Wish I’ve read it sooner (didn’t even searched for requisites..) Cheers !

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
bol2 Purchased

hi, purchaesd karma, its a beautiful theme, however I am having a lot of trouble getting the top menus to display like on the sample. my menu is over to the left on top of the logo. also how to get the nice unbold text under the font?

I also need to add a side nav bar to the home page?

many thanks in advance!

TrueThemes

Hi There,

We’re very happy to assist you my friend.

If you haven’t already viewed it, here is a Training Video outlining the Top Toolbar menu setup: http://vimeopro.com/truethemes/karma-wordpress-theme/video/29517861

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly a completely in-depth solution.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there, Not sure if this question has been asked, but is a ‘boxed’ version possible with Karma?

Thanks

TrueThemes

Yes Karma comes in boxed version. Just a simple click of a checkbox will do the trick.

Cheers my friend :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Im really getting the hang of this theme and my website is really getting on, but I am having one problem. Is there a way to change the bullet point graphic into a custom graphic?

TrueThemes

Hi There,

We’re so glad you’re enjoying the theme my friend.

We’ll need to gather a bit more details about your request in order to provide guidance.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly a completely in-depth solution.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

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