3839 comments found

Sorry… I post the question above via my account which hasnt purchased Karma. Here is the account which I purchased

I have this jquery conflict with karma and simple:press forum plugin. In the article they said that if you are using a paid theme to contact the author re: http://codex.simple-press.com/codex/faq/troubleshooting/what-is-this-jquery-conflict/ Ive tested this plugin on a few other themes without issue but it doesnt work on Karma.

Any advice?

TrueThemes

Sure thing my friend,

We’ve just tested a clean install of Karma with a clean install of SimplePress and both are working nicely together. All JavaScript is working and loading nicely.

The issue could perhaps be caused by another 3rd-party plugin?

We’re very happy to take a closer peak at your website to help determine the issue and provide the best solution. We’ll just need temporary login access to the server.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Thank you for the update. Everything works fine except when a “subscriber” tries to start a new topic or new post, the post button doesn’t work. All settings point to it working, and it does so as an “admin”. This was a known error and led to the jquery link about. I will submit a ticket with more details.

Hello,

Does this wonderful theme support WPML multi-language plugin?

TrueThemes

Yes indeed. Cheers :)

HI, great theme. I am using the jquery2 slider and i would like the picture to go full width and have text on top of it, (instead of shrinking the image to half) How can i do that please?

TrueThemes

Hi There,

There’s currently not an option for full width image with text displayed on top.

For a full-width image (ie. not half image with content next to it) simply leave the content area of the page blank and the full-width layout will be auto-activated.

The image dimensions for a full width image are: 840×270

We hope this information is helpful.

If there’s anything else at all we can do to help Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hi there, I wondered if you could give any simple explanations as to why my client’s cuber slider is showing on firefox and chrome and not ie?

Thanks Dave

TrueThemes

Hey Dave,

That’s a very great question. The CU3ER slider is rendering nicely in IE on our end.

We’re very happy to assist and provide a solution.

We’ll just need to take a closer look behind the scenes of your client’s website to determine the cause for the issue and provide the best solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

alexanc Purchased

Hi there

I need help with a product I purchased ( Karma Wordpress) theme!

Regards

TrueThemes

Sure thing my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

cerriex Purchased

Hi Guys,

Just purchased.

1. How do you put the content on the iPhone on contact page? 2. How do you get a image in the sprite frame on home page? Replacing the img src link does not work, Setting a featured image as post with same gallery does not work.

Other than these 2 questions – Fantastic theme! :O)

Thanks.

Default-user
cerriex Purchased

PS 2. the small 4 sprite frame image holders.

TrueThemes

Sure thing, we are very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

cl-audio Purchased
Almost ready to buy my first license of this theme. Just one question. Is this possible? i mean the orange bar? http://acdemo.pw/color2.jpg Thanks in advance.
TrueThemes

Thank you so much for your interest in the Karma theme :)

Yes the orange bar is very easily achieved via Karma’s Site Options Panel.

An easy-to-use color picker tool enables the custom orange color you’ve posted.

Please let us know if there’s anything else we can do to help.

Really looking forward to working with you.

Cheers :)

i already have the Karma template, but without woocommerce, i am trying to install the woocommerce but it has a lot of errors. can you help me.??

TrueThemes

Yes absolutely.

We’ll just need to take a closer peak at your installation to determine what is causing the issue(s) and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

roger9564 Purchased

Hi I recently purchased the awesome Karma theme but i am having one small issue regarding apostrophe’s. I have tried replacing them with the ’ but after a few minutes they are reverting back to just ’ which obviously doesn’t display correctly in many browsers. Could you offer any explanation for this, i presume it is something to do with my database?

TrueThemes

Sure thing – We’re very happy to assist. Please see our note below to the follow-up comment. Thanks so much my friend.

Cheers :)

roger9564 Purchased

when i say I have tried replacing them with the ’ i have used the code & # 39 ;

TrueThemes

Hey Roger,

Indeed sounds like a very interesting behavior by the theme.

We’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

gideon63 Purchased

Hi Guys. I purchased a while back and love the theme. I don’t use IE much, but recently viewed my site using IE 11 and it seems like the main page slider overlaps the content below. I realise Karma is not guaranteed on IE 11, just wondering if anyone else has this issue or is it just my site / browser / etc showstackers.com cheers, gid

TrueThemes

Hey Gid,

Yes we’re very happy to take a closer look and help you to resolve.

I believe our support team has an IE11 fix already in their back pocket so all should be nice and smooth.

Please kindly submit a ticket on our secure HelpDesk so that our support team can gladly provide the details.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Looking at purchasing your theme – It looks very nice – nice job. One question, with the Demo Content Importer does it bring in the images as well?

TrueThemes

Thanks so much for the kind words my friend.

The images on the demo site unfortunately have a license which does not allow for distribution.

The XML demo content comes with Karma placeholder images. (grey images with Karma logo).

Please let us know if there’s anything else at all we can do to help.

Cheers :)

Just finishing up my third site created with Karma, once again the support has been top notch. I’m able to recommend Karma to my clients with confidence, knowing that if i hit a hitch the support team will always be there to help me out. Thanks guys :)

TrueThemes

Awesome. We are so happy to hear this my friend.

Can’t thank you enough for your continued support of TrueThemes and Karma.

Cheers to many more great projects together.

You rock!!

olly1984 Purchased

Hi,

Im using the accordion active 2 which is full length of page. Im using it for a sort of question and answer page. Ive copied and pasted lightboxes and callout1 & 2 into each slide, was slightly fiddly and had to have a play for layout to work. What im finding is some of my callout text disappears when in mobile mode. Am i using the right shortcode for the slide?

Great theme by the way!

Thanks

TrueThemes

Hi There,

We’re very happy to assist you with this.

We just need to take a closer peak behind the scenes of your website to better determine the issue and provide the best solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hello, I am trying to set up the following – 4 columns gallery where each of the 4 thumbnails would point to a different gallery (different set of pictures). When I open your live demo, each of the icons on the gallery page shows the same 8 videos/pictures, how can I change that? Thanks, Ladislav

TrueThemes

Sure thing Ladislav.

Here are the steps for unique images within the 4 Gallery pages:

1. Create all gallery posts and save them into 4 different post categories.

2. Create a Gallery page and choose the desired category from the “Portfolio Category” dropdown list.

3. Repeat #2 for the rest of the Gallery pages.

Here’s a Training Video outlining the Gallery setup process: http://vimeopro.com/truethemes/karma-wordpress-theme/video/29517285

That’s it! :) We hope this information is helpful.

If there’s anything else at all we can do to help Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hi, Just purchased the theme. Can I use the jquery slider like on the homepage but on all pages?

TrueThemes

Hi There,

This is unfortunately not currently built into the theme however it will be available very soon. We’ve built this functionality into the upcoming release of Karma, enabling easy selection of a slider on each and every page template.

We’re plowing through the to-do list and hope to release before the middle of the month.

An automatic email will be sent out once the update becomes available.

Thank you so much for letting us serve you.

Cheers :)

Hi, I’ve purchased this theme a couple of months ago and I’m very satisfied with the ease of use of this theme, great work! However I recently upgraded to IE11 and saw that some of the layout is not showing correctly in this browser. Older IE versions and Chrome are still fine. For now it looks like only IE11 has this issue. Any idea if this can be fixed?

TrueThemes

Hey There,

Thanks so much for your Karma purchase my friend.

We’re very happy to further review the site and try to provide the best possible solution. We’ll just need you to please kindly provide some more details about the layout items you’ve mentioned.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hi True Themes, I’ve just recently purchased the product and am getting quite familiar. I keep trying to make changes and most of them say they are only for the ‘boxed layout’ design, including the main menu font color and background images. I’ve been able to change the main menu font color for some pages however I don’t know which all are ‘boxed’. Also, even on the boxed, I can’t get a background image to work to save my life. I’ve uploaded several as well as chosen what comes with the template and don’t see any changes. Any help would be so much appreciated!

TrueThemes

Sure thing my friend.

The main menu font color is a global change that should work nicely on boxed and non-boxed layouts.

As per the body background images, these will only display within the boxed layout option.

If images not showing up we just need to take a closer peak behind the scenes of your website to better determine the issue and provide the solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Thank you, I am doing that now. I found several cases where things should be changed across the board and they don’t seem to be working properly so hoping to get this resolved asap.

Dear customer support,

Thanks for the opportunity. I have Karma theme and I am willing to do some modifications to the theme, starting with the blog sidebar size. I want to resize the width of the blog sidebar a little bit plus I am willing to change the colour of that area where is the blog sidebar. But I dont know how to do it, can be possible to do such modifications with Karma?..

Thanks,

TrueThemes

Sure thing.

We’re currently not available for custom coding work however we’re very happy to point you in the right direction for this modification.

We highly recommend using the Firebug Plugin for FireFox to “inspect” the website and better determine the ID and Class names of the items you wish to modify. You can then simply add the custom CSS into Karma’s Site Options panel and all will be well.

Firebug is a free Extension for the FireFox web browser and can be downloaded here: https://addons.mozilla.org/en-US/firefox/addon/firebug/

Also here is a YouTube video (not recorded by us) which outlines an overview on using Firebug to modify a websites CSS: http://www.youtube.com/watch?v=6eTW8-C6_gk

We hope this information is helpful for you.

If you’ve got any additional questions please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

And I have another question: is there a way to make the karma theme load speed faster?.. Thanks

TrueThemes

Yes sure thing.

There are a variety of things that can be done to speed up ones Wordpress website.

We are very happy to check out your website and help to make some recommendations for you.

Please kindly see our response to your inquiry above and submit a Ticket on our HelpDesk with some more details about your website so we can best assist you with this.

Thank you so much

Cheers :)

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