3838 comments found

AAAAARRGGHHH !!! I’ve update to the version 4 and and my website is up side down !! I use a child theme and it’s a bloody mess ! You changed the menu and i lost my content widget… How can I downgrade the version ??

Please help

TrueThemes

Sure thing my friend.

Please submit a support ticket so we can have a closer look and get you resolved right away.

Please know that we’ve tried to stay as true as possible to the original codebase however some changes were crucial for improving the site as a whole and bringing it up to 2014 standards.

We sincerely apologize for any inconvenience and we’ll get your child theme mods up to speed right away.

Thanks so much :)

TrueThemes HelpDesk:

Submit a Ticket

ecolvd Purchased

Great, very nice??? I’ve update to the version 4, i just want to know how to use 12 Language Translations in my website? Thanks

Jason

TrueThemes

Sure thing Jason.

Please check out this FAQ article for all the details: https://support.truethemes.net/?faq=karma-4-0-how-do-i-use-the-12-language-translations

Thanks so much

Cheers :)

Hi, I am having responsive issues with the theme, it is showing code instead of slider and other pages are also broken, please have a look: http://boster-kobayashi.com/ and let me know how can i fix this. Please note site is already activated as responsive but it is not working.

TrueThemes

Hi There,

Thanks so much for posting the link. We’ve just checked out the site (on iPad, iPhone) and it’s responding very nice for us.

Please kindly reach out to us via our HelpDesk to let us know if there specific items you’re seeing that we can test for you.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Above comment is from me, I’ve purchased with this account.

TrueThemes

Sure thing my friend.

The issue is caused by the JetPack Mobile Module. This module serves up an entirely different theme when viewed on mobile devices. (the theme in the screenshots is not actually Karma)

To resolve the issue simply disable this module from the JetPack Plugin Settings page.

If there’s anything else we can do to assist please kindly reach out to us via our HelpDesk so that we can provide the fastest possible support.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

That was the issue, Thank you!

Hi Truetheme,

I can’t find the karma-wordpress.xml file. There isn’t any xml file on the demo content folder.

Can you send the file, please?

Best Regards

Default-user

On the demo fold just have the karma-theme-content-genarator and the txt

TrueThemes

Hi there,

An XML file is no longer required for Karma’s demo content setup.

We’ve created a custom plugin that allows for a super-simple 1-click install. (karma-theme-demo-content-generator.zip is the plugin)

Step-by-step instructions covered in this video: http://vimeopro.com/truethemes/karma-4/video/83635956

Thanks so much

Cheers :)

Hi there! I’m using Karma 3.0.4.

Can I free update my theme to this version 4?

Thanks in advance.

Oscar

TrueThemes

Hey Oscar,

Yup! The upgrade is completely free.

Cheers my friend :)

Pre buy question:

In blog page can I upload boxed images (example 150×150 px) without distort?

THANKS

TrueThemes

Thanks so much for your interest in Karma.

Yes a smaller image can indeed be used within any distortion.

Here are some details: - The Blog’s default “featured image” dimensions are 538×218. - To avoid the preset dimensions you’ll simply choose not to not set a featured image and instead insert the images via a shortcode.

Here’s an example of some image frame shortcodes within a blog post. These images can be moved anywhere throughout the post: http://themes.truethemes.net/Karma-4.0/shortcodes-in-the-blog-pt-2/

Hope this information is helpful my friend.

Cheers :)

ktyksz Purchased

Merhaba, Yeni version da çok hatalar var. örnegin galeri tamamen sorunlu. Bunun için kimden yardim alabilirim?

TrueThemes

Sure thing my friend.

We’re very happy to review your website and provide solution for any items that need our assistance.

Please kindly submit a ticket on our secure HelpDesk so that we can gather the necessary details and get you all squared away.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hi Karma guys,

I just downloaded the newest update for the Karma theme (4.0) and installed it, and spotted something not entirely fitting the otherwise outstanding quality of the theme: the Dutch translation used is – respectfully – dreadful.

It gives the impression that it’s done with Google Translate (which we all know is absolutely horrible), and really does no justice to the rest of the theme. I would strongly suggest you arrange for a correct translation.

In the mean time, is there a way to deactivate the translation and use the fully English version?

Take care.

TrueThemes

Thank you so much for the heads up.

Believe it or not we actually used a paid translation service for translating the theme.

I suppose the difficult part about translation is “trusting” that it’s correct. We will absolutely have everything reviewed by a 3rd-party and re-translate anything that needs it.

To temporarily disable the Dutch translation you’ll simply need to remove 2 language files from the theme.

These files are located in: /wp-content/themes/Karma/languages

The files to remove are: nl_NL.mo & nl_NL.po

We apologize for any inconvenience and we will absolutely get this resolved.

Thanks so much

Cheers :)

Default-user

Thank you for the quick reply and the helpful directions! Problem solved for now. :)

Yeah I get where you’re coming from when it comes to trusting a translation for being correct, especially when you’re paying for it. In this case I hope you can get a refund since Google Translate would do a similar job.

By the way, there are phrases in the menu (Site Options as far as I’ve seen) which don’t seem to be translated at all;- they’re in plain English while others (on the same page) are translated. Just so you know.

I’m kind of a hairsplitter when it comes to language and grammar and have done translation work in the past. I’d be happy to help you guys out on a voluntary basis, but I wouldn’t be able to commit to any deadlines due to time restraints, which probably wouldn’t be very helpful for you guys.

Still, if you’d feel comfortable having someone ‘from the outside’ taking a look at it or running a final check on the translation and time wouldn’t be your biggest concern, I’d be happy to help you out there. You can reach me via mail.whatsreal@gmail.com or info@whatsreal.net. Then again, I’d completely understand if you prefer having a professional service do this.

Regardless of the above, I’m still extremely happy with my Karma theme and there is no need for you guys to apologize for inconveniences. Your products are high-quality and your customer service is unmatched. The level of quality and kindness in your support is exceptional. Thank you for that! :)

Take care.

TrueThemes

Aw, such kind words and an amazingly generous offer. Thank you so much my friend! You’re absolutely awesome!

We’re going to continue researching our translating options and we may indeed reach out to you for some quick reviewing of a few strings to ensure we’re on the right track.

Thank you again! Have a wonderful weekend.

Cheers :)

Hi Guys Just about to purchase this theme, felt it would be rude not too!

So many themes look the same but this one stands out, it has class and style

You will find me in your support forum as I am a complete newbie to Wordpress. You can never have to many quality video tutorials guys as that is what guys like me look for before most other things. Cater for the novice, assume everybody is clueless and you will leave AVADA in your slip stream!

Good luck with sales guys

Kindest regards

Pete

TrueThemes

Thank you so much for your kind words and support Pete! It really means a lot to us.

Cheers :)

Default-user

Yeh Guys

I was all installed with all demo content and all plugins within 5 minutes, no issues at all. Many will no doubt get error messages and all sorts going on but this is just an issue with hosting especially shared hosting. It will happen whatever theme your installing. I have been through that already when I tried to install my first theme and demo content. 5 mins of live chat with my hosting company and they sorted it.

I am good to go so I will be enjoying a nice weekend with this.

Cant think of a better companion!

Thanks guys

Pete

TrueThemes

Awesome stuff Pete! Thanks for posting your feedback. We’re so glad things have worked out nicely for you! Have a wonderful weekend my friend!

Cheers ;)

Hi,

I got the update downloaded and installed, which fixed the previous problem (slider box crashing into logo in my header). Everything’s working beautifully.

One thing I would like to do is ad an ‘upload’ button, as we are getting ready to create a ‘careers’ page, and I’d like to have that feature available to potential job-seekers. Is that something I can do easily? Please advise, and thanks!

TrueThemes

Hi There!

We’re so glad to hear the new version has cleaned up some bugs for you. Very cool.

There are quite a few options when it comes to accepting files from users via an upload field.

A great (free) option is this easy-to-use plugin called Simple DropBox Upload: http://wordpress.org/plugins/simple-dropbox-upload-form/

Another great option is GravityForms. This is a much more powerful and robust option however it is not free: http://www.gravityforms.com/

We hope these links are helpful for you my friend.

Cheers :)

It shows that the last update to this theme was January 9th, 2014. How do I update to the new 4.0? Thanks in advance

TrueThemes

Sure thing my friend.

Here’s an article outlining how to update a theme to the latest version: https://support.truethemes.net/?faq=how-to-upgrade-a-wordpress-theme-to-the-latest-version

Cheers :)

Default-user

NM. Just figured it out. :)

TrueThemes

Excellent. Cheers my friend! :)

Just wanted to give you guys a virtual HIGH FIVE. I just upgraded to 4.0 and it was pretty much seemless, and it seems like it is even more user friendly than before, along with the fact the sites performance seems to be double fast now. Awesome stuff, HIGH FIVE!!!

TrueThemes

High five back to you montourst! We’re very glad you’re enjoying the update and that you’ve noticed the performance upgrades! Really Awesome stuff my friend!

Cheers :)

I can’t seem to ge the nonfilterable gallery page to work. I did exactly as the video explaing but it is not working. Nothing is appearing on my page. I’m trying to create a 3 column page with 6 posts. Any suggestions?

TrueThemes

Sure thing my friend.

The first thing that comes to mind is perhaps the (incorrect) category being selected?

Please just double check to ensure that the parent category is being selected for that gallery page.

If things are feeling right on your end but still no result please kindly reach out to us via our HelpDesk so that we can gather some more details, log into the dashboard and get everything all sorted for you.

TrueThemes HelpDesk:

Submit a Ticket

Thanks so much

Cheers :)

fdeb78 Purchased

Hello, the Karma theme isn’t working, see: http://blog.travelfood-magazine.com. I’ve updated it a few times, but it is not working?

TrueThemes

Hi There,

Very strange indeed.

We’re very happy to locate the issue and resolve this for you.

Please kindly submit a ticket on our HelpDesk so we can gather up some more details and get you all squared away.

TrueThemes HelpDesk:

Submit a Ticket

Thanks so much

Cheers :)

Hello,

I’ve sent you a support ticket with my another account, please take a look at it. It is about creating galleries with more than 20 pictures

TrueThemes

Sure thing my friend. Ticket is resolved.

Cheers :)

How do you set the homepage to be fullwidth? If i choose rev_slider sliderpreview_fullscreen for the homepage nothing happens. I am not satisfied with this theme, not enough or updated documentation.

TrueThemes

Sure thing my friend we’re very happy to assist you.

To enable a full-width slider simply check the “Full Width Mode” checkbox located within the Slider Settings area of the page you’re editing.

Here’s a screenshot outlining where this is located: https://dl.dropboxusercontent.com/u/7008416/_helpdesk/karma4-fullwidth-slider.png

============

Here’s a Training Video outlining all things revolution slider: http://vimeopro.com/truethemes/karma-4/video/83699465

============

Here is the full list of Training Videos: http://vimeopro.com/truethemes/karma-4/

If we can be of additional assistance please kindly reach out to us via our secure HelpDesk so we can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hello, is it possible to add jQuery-3 slider to Homepage? strangely there is not template to be picked for jQuery-3 for the Homepage. If I use the way described in video to add jQuery sliders 1 or 2 to the homepage by using new way – it doesn’t work. Seems that Homepage is an exception and needs its template for jQuery slider. Please suggest as i would like to implement jQuery-3. Karma is hte latest version. Kind regards.

TrueThemes

Hi There,

Yes sure thing.

If using Karma 4.0 as a first-time user and not upgrading from older version of Karma, please kindly be sure to hit the “Activate Karma 4.0” checkbox located within: ‘Appearance > Site Options > General’. Checking this box will disable the “homepage templates” as they are no longer needed.

For a jQuery-3 homepage we greatly recommend the “Blank Canvas” or “Full Width” page templates.

We hope this information is helpful my friend.

If there’s anything else at all we can do to assist please kindly reach out to us via our HelpDesk and we can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Im installing the theme

I see

This theme recommends the following plugins: Better Wordpress Minify, CU3ER 3D Slider, LayerSlider, MailChimp List Subscribe Form, Post Type Order, Slider Revolution and WooCommerce.

Must i install it? I installed it and give lot of errors in design.

THANKS

TrueThemes

Hi there my friend, we’re very happy to help.

The plugins listed are not required in order for proper theme functioning…...only required if interested in using that particular functionality.

For example: if you’d like display a LayerSlider on the website you would choose to install the LayerSlider plugin.

Layout and design should not in anyway be affected by these plugins. If something is looking out of place it is likely a very simple fix.

Please kindly reach out to us via our HelpDesk for additional support and we can gladly gather required details and get all things squared away.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

gin93 Purchased

awesome template. Thanks for the support and the new version 4.0

TrueThemes

You’re very welcome my friend! Thanks so much for the kind words!

Cheers :)

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