3795 comments found

Hi – I’ve started using this theme – it looks awesome – but the drop down menu doesn’t appear to be working for me. I have set it all up in accordance with the training video and its not disabled in the settings so can you offer any clues as to what the problem might be?

TrueThemes

Hi There,

This sounds like it could perhaps be a JavaScript-related conflict.

If using a caching plugin please kindly disable the plugin and reload the page to see if working. Sometimes a 3rd-party plugin may not be compatible with caching plugin and cause caching to break.

If item has not resolved please use the links below to submit a ticket on our secure HelpDesk so our support team can gladly provide additional assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

halson Purchased

I’ve bought this theme and in many ways it looks great. However, I am having troubles with at least these two issues… can you help?

#1 Slider pics do not appear Picures don’t appear in sliders (slider posts do not show up). I choose jQuery2 Category for the sliders and no matter if I make full-width images in Photoshop exactly the same size as required (840×270 pixels) they don’t appear.

#2 Cannot make header to appear on the left side. Header can be a left footer and a right header line. In KARMA you can choose if the left one or the right one is to be displayed (or both). But when I am in menus I define the header but I want it to appear on the left side, I cannot to that. I can just define one header which appears in left header. I cannot make it to appear on the right side. So when I click off left header, my defined header dissappears but choosing the right header to appear only makes some strange text appear (and I cannot change this text): “Add Social Networks Widget in WP Dashboard: Appearance > Widgets”. So my result is that I can only make the header appear on the left side.

Would be great to get this solved – I’m on the edge of moving to Dreamweaver to do the job in standard HTML.

Regards/H.

TrueThemes

Sure thing H, we’re very happy to assist.

Please use the links below to submit this question as a Ticket on our secure HelpDesk so our support team can gladly provide solution.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

I just updated to Karma Theme 4.0. Totally easy and flawless process, I even used the opportunity to update my company’s site and add some few new perks like a fixed (in place) top bar with the company’s phone number, doing this was a breeze thanks to Karma’s theme Knowledge base and terrific support theme.

I love this Theme and as a marketing guy I am just amazed of how much value you get with the Theme investment: You get a Theme and a Team behind it! (sorry, I couldn’t resist the pun). Thank you guys! :):):)

TrueThemes

You’re very welcome! Thank you so much for your kind words! It’s truly a pleasure serving you!

Cheers :)

Hi i purchased the Karma Theme but the demo content XML file is missing ?

someone help please as i have put a ticket in days ago and not heard a thing

what do i do with no demo xml file or how do i get it ?

TrueThemes

Hi Jimmy,

We’re very happy to assist.

Karma comes with a custom-built plugin which will automatically install the demo content and a setup a variety of items throughout the site. (think of it as XML content on steroids :-)

This plugin is located within the Karma download package here: 1. Demo Content/karma-theme-demo-content-generator.zip

Here are complete instructions: http://vimeopro.com/truethemes/karma-4

Apologies for no response on support ticket. We’ve not received a Ticket on this matter?

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Just wanted to comment on how great the support provided is! I’ve had a few challenges, but the support provided has been terrific.

TrueThemes

Awesome! Thanks so much for your feedback my friend!

You rock!

Cheers :)

Hello,

Great looking theme. Is there a RTL support coming soon?

Thanks

TrueThemes

Yes RTL coming very soon. Approx 1 week :)

Oh man… I updated to 4 and have lost the home page slider… wish I hadn’t updated from what worked so well. www.captainsquarters.com.au My client tried to change an image and the whole slider has gone. Please don’t tell me i8 have build it again. Mark

TrueThemes

Hi There,

Yes we are very happy to help you with this.

Kindly use the links below to submit a Ticket on our secure HelpDesk so we can gladly provide additional assistance. Please provide temporary login details so we can see the behind-the-scenes and implement the best solution for you.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

Thank you for your prompt support offer but have resolved the issue – the site’s owner had changed the homepage template… didn’t discover it until just then! All well, and i love the theme.

TrueThemes

Excellent! so glad to hear it!

Cheers :)

I am a bit disappointed it is very complicated template but also I trying to activate my Revolution Sliders I have a error message “Purchase Code is Invalid”

TrueThemes

Hi There,

So sorry you are dissapointed with the template. When setting things up have you followed along the Training Videos for learning the functionality? http://vimeopro.com/truethemes/karma-4

Here’s details for the Revolution Slider / LayerSlider question. https://support.truethemes.net/?faq=layerslider-revolution-slider-unable-to-activate-purchase-code

Please let us know if anything else we can do to help.

Cheers :)

Hello. I use the Sterling theme for my website http://promenade.no/ I am considering buying the Karma theme for another project. Is the coding and functionality about the same as for the Sterling theme?

TrueThemes

Hi There,

Thank you so much for supporting our products :)

Yes some of the file structure is a bit different but the functionality and overall coding logic are very similar between both themes.

HouQing Purchased

Hi, my dear friend, how are you! Thank you very much for great help.

May I ask if there is any possibility to add a ” Check Now” button in JQuery1 slider of homepage? When the customer enter the homepage, he can click the “call to action” button in Jquery 1 Slider to arrive at another page. Could you add a shortcode for me?

Secondly, I’ve just installed Ultimate Tinymce plugin on Dashboard. So I can modify the font style such as Size of H1, etc. However, it doesn’t appear in the page when modifying the posts. May I know what’s the problem.

Best regards, Qing

TrueThemes

Sure thing Qing, we’re very happy to help out.

Please use the links below to submit all support-related inquires as a Ticket on our secure HelpDesk so that we can best serve you.

Thanks so much :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hello!

I work for a medium sized not-for-profit agency in Indiana and we are looking to purchase a new Wordpress Theme. Upon reviewing the capabilities of Karma, I think it may be a good fit for our needs. However, I have a few questions. I was reading about the $55 license details and wanted to seek some clarification . . . would we be able to make changes to the format/layout of our website at any time? Or are we locked into the design once we have it go live? Can we add and remove pages on our website at any time?

Additionally, we have a custom color scheme for our agency already in place – just wanted to be sure we could use our agency colors within this theme?

Thanks, Becca

TrueThemes

Hey Becca,

Thank you so much for your interest in the Karma theme :)

In response to your questions:

1. Yes the license includes the full ability to edit the theme, add/remove pages, etc.

2. Yes Karma comes with admin tools which enable the selection of custom color scheme.

Hope these details are helpful.

Cheers :)

Hello. I’m using the theme to design a website for a client, and it just works GREAT. I’ve used many themes before but this is the best, hands down. The client however has a few demands I can’t figure out myself, so maybe you guys can help me out: - she askes if it’s possible to have the same kind of buttons for the 3rd level navigation; - if it’s possible to change to color of the slides (on my page ‘Veel gestelde vragen’ under the ‘Spray Tan’ button in the main menu). Hope you can help me out here! Greetz from Belgium!

TrueThemes

Thanks so much for your kind words my friend. We’re very happy to assist you.

Please kindly use the links below to submit a Ticket on our secure HelpDesk outlining the URL and website details so we can gladly provide additional assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi. I have a site I would like to convert to Wordpress and use the Karma theme. It has a forum powered by the old standalone bbpress – can it be linked in the karma theme even though there doesn’t seem to be support for it? And then is direct support for bbpress planned at all?

TrueThemes

Hi There,

Thank you so much for your interest in the Karma theme.

BBPress is compatible with all wordpress themes however there might be certain elements which are ‘not so pretty’ depending on the output of the BBPress content. Things should be good to go minus some possible text formatting, etc.

Here is overview of BBPress compatibility: http://codex.bbpress.org/theme-compatibility/

We’ve not immediate plans for converting Karma to fully BBpress-ready however Karma is a very organic project and always evolving so only time will tell.

Please let us know if anything else at all we can do to assist.

Cheers :)

I love this template and I want to purchase it for my website but there is one thing I need to know first. Is there any way to have a menu that stays at the top of the page when I scroll down?

It’s a very popular feature and you have it in most of your themes (i.e. Enfold) and I find it hard to believe that it’s not included in this theme but I couldn’t find any examples of it.

Cheers, Piotr

TrueThemes

Hey Piotr,

Thank you so much for your interest in the Karma theme.

There’s currently not a fixed header option however we’re working on a development version which includes a very elegant version of a fixed header. No ETA at this time however likely launch before the end of the week.

Cheers :)

Default-user

I’m glad to hear that. Can I purchase it now and then download the update in the next week or so?

BTW for how long will I be allowed to download updated versions of the theme?

TrueThemes

Yes, absolutely. Theme updates are free for life :)

An email notification gets sent out when new versions of the theme become available.

Les e-commerces qui sont installés sur ce thème sont complètement instable! Malgré une réinstallation complète du CMS, je me suis aperçu que seul le thème Karma me posait problème. Si quelqu’un connait une solution, je serait heureux de l’entendre car pour le moment je suis réellement handicapé!!! Merci d’avance.

TrueThemes

Hi There,

We’re very happy to take a closer look behind the scenes and help to find a solution.

Please use the links below to submit a Ticket on our secure HelpDesk so we can gladly provide assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

I’m unable to install the parent theme. It’s telling me the stylesheet is missing, though when I open the Karma.zip file, I see style.css in there. What am I missing? Thanks :)

Default-user

It worked when I uploaded the folder via FTP. It just didn’t work on the Wordpress Dashboard upload. All set. Thanks! Looking forward to working with the theme.

TrueThemes

Awesome. Happy to hear it!

Cheers :)

Hi,

Is your theme compatible with quForm and Visual Composer plugins?

Thanks

TrueThemes

Hi there,

Thanks a lot for your interest in the Karma theme.

We’ve not worked with the above plugins so we’re unable to provide much details. We can say that we’ve not heard any negative feedback about these plugins so very likely all will work nicely.

Thank you :)

I was testing your theme in my mobile and noticed that the menu doesn’t show all the links as the one in the desktop version. Wonder if that is supposed to be the way you guys set it up… THANKS!

TrueThemes

Hi,

Yes the mobile menu comes in 2 variations. The default variation is to display all pages within the mobile menu and the alternate variation is to ‘disable sub-pages’ within the mobile menu. We’ve chosen to ‘disable sub pages’ on the live demo site.

Cheers :)

kozzmen Purchased

Hi True Themes Team,

How can I change the size of the featured image in the blog posts shortcodes? I am referring to the small thumbs layout on this page: http://themes.truethemes.net/Karma-4.0/shortcodes/latest-blog-posts/ . I would like to make it at least double of the image size.

Thanks in advance!

TrueThemes

Hi,

There’s currently no built-in method for customizing the shortcode image sizes however with sufficient PHP and CSS knowledge this can be customized.

- The PHP code for this function is located on line 859 of this file: ../Karma/framework/shortcodes.php

- The CSS for this shortcode starts on line 5703 of this file: ../Karma/style.css

We’re currently unavailable for custom coding work however if you’re in need of professional coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Thank you :)

kozzmen
kozzmen Purchased

Thanks! I already found how to change the image dimensions by myself, but the image looks pixel-ate. Any idea how to have better image quality?

TrueThemes

Hmm.

We’re happy to take a closer look and try to help resolve the issue.

Kindly use the links below to submit a Ticket on our secure HelpDesk so we can gladly take a closer look.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

by
by
by
by
by
by