3655 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

As above I’m having issues with the shortcodes no longer working after the recent update of wordpress..

I have cleared my cache, logged onto the backend using three different browsers.. two of which have never viewed the website before so I don’t believe the cache being the issue.

It appears this error is coming up in the Google chrome console when attempting to add a shortcodes:

Uncaught TypeError: undefined is not a function wysiwyg.js:360 embedshortcode wysiwyg.js:360 onclick interface.php:214

Any help would be appreciated.

Default-user

Adding to this:

Deprecated TinyMCE API call: <target>.onNodeChange.add(..) plugin.min.js?ver=4021-20140412:12

Uncaught TypeError: undefined is not a function wysiwyg.js:360

TrueThemes

Hi,

Sure thing we’re very happy to help.

It is possible that a 3rd-party plugin installed which is causing the error? If any plugins installed please kindly disable the plugins to try again.

Shortcodes are working nicely for us in all web browser so we’ll just need to log into your website to help better determine the issue.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

Hi there,

Anytime I encounter any issues the first thing I do is disable all the plugins.. so definitely not the plugins.

I loaded the site in a incognito window to verify it was not the cache, problem persists.

Ill submit a ticket now I guess.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. i have been having issues since the latest updates of WP and the Karma theme. Overall I have been REALLY pleased with the design and functionality. Thank you!

I am having trouble specifically with the homepage loading as the responsive theme (even though I have checked to disable).

I can’t seem to block the responsive theme from loading and when it does load it is showing me all the coding rather than displaying properly. Again this is only since the recent WP and Karma Theme update.

It also still keeps a link at the bottom of my site to “view as mobile” which I don’t want to have and especially due to the issue.

Website URL: http://motolinskyfoundation.org/

Thanks for your help!!

TrueThemes

Hi There,

We’re very happy to help.

The website pictured in the above URL is not the Karma theme.

It looks like the “Jetpack Mobile” is activated which loads in an entirely different theme. You’ll simply need to disable this from within the JetPack plugin settings and the proper Karma theme will load nicely.

Here are more details about JetPack Mobile: http://jetpack.me/support/mobile-theme/

Thank you :)

Default-user

Hi and thank you. I have disabled and deleted jetpack. Have deleted browser content history/cache etc but still on firefox and safari and on mobile the broken homepage is displaying

TrueThemes

Hi There,

It seems that the Karma theme is not activated on the website.

To activate the Karma theme simply click on ‘Appearance > Themes’ and then hover over Karma and choose ‘Activate’.

Full installation instructions outlined here: http://vimeopro.com/truethemes/karma-4

We’re very happy to provide assistance if still unable to activate the theme. We’ll just need to take a closer peak behind the scenes of the website to better determine the issue and provide a solution.

Please usu the links below to submit a Ticket on our HelpDesk so we can gladly provide assistance. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can’t figure out how to get into the forum to get the updated version.

I couldn’t find the licence code to sign up. I would have known this would be such an intricate procedure, I would not have purchased this theme.

Not user friendly at all.

Please help so that my next comment is more positive.

Default-user

Sorry about that!!

I take it all back. TOTALLY my fault.

Great theme…love it!

So sorry :(

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. Your theme looks great—easy to use but flexible, as well.

Do you know if it is compatible with The Events Calendar plugin and also Easy WordPress Donations plugin?

Thank you for your time.

TrueThemes

Hi There,

Thanks so much for your interest in Karma.

Karma is compatible with Events Calendar Plugin however we’ve not yet worked with the Wordpress Donations Plugin. After reading plugin description it looks like everything should run nice and smooth.

Thank you :)

Default-user

Thanks for your prompt reply!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I need a HTML template, can give?

TrueThemes

Hi,

Yes we’re very happy to provide HTML however the HTML version of the theme is different than the Wordpress version of the theme. HTML is older version with less features.

Please submit a Ticket on our HelpDesk and we’ll gladly help out.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
belaxis Purchased

Hello, I am unable to use short codes included in the theme. I said that this is not an extension but those included in the system. I removed all extensions. Nothing changes. I did the update, nothing changes. Theme: KARMA Thank you for helping me quickly, I can not move forward in my work.

TrueThemes

Hi there,

We’ve not run into this issue so it’s likely a simple fix and we’re very happy to assist you with this.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi,

Is there a way to delete the related page links from the top of a page?

I.e on this page you can see it has a bunch of links at the top, I am looking to delete these http://www.mylawyerfriend.co.uk/personal-injury-law/whiplash-claims/whiplash-claims-average-payout/

Thanks,

Chris

TrueThemes

Hey Chris,

Yes there are 2 options for disabling this top sub-navigation.

Option 1: select the “Blank Canvas” page template and no menu will be displayed. Blank Canvas provides a full-width template and automatically disables the sub-navigation and utility panel.

Option 2: Leave the page template as-is and click the “Disable Sub Menu” checkbox. Here’s a screenshot of that checkbox: https://dl.dropboxusercontent.com/u/7008416/_helpdesk/karma4-disable-submenu.png

Thank you :)

Default-user

Awesome. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

For some reason I’m can’t the top toolbar to enable. Plus any changes I make to the menu you can see on the backend are made but don’t reflect on the website?

TrueThemes

Sure thing my friend we’re very happy to assist you with this.

We just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Greetings – Your theme is fabulous. Something I noticed is that you cannot specific alt text for images wrapped in the frames. Is there a work around for this?

Default-user

I’ve actually found what I’m looking for. It’s called “description.”

TrueThemes

Excellent. :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Trying to disable “More in this section…” that comes up for users accessing the site with their mobile device. Please advise!

TrueThemes

Yes sure thing my friend.

The “More in this section…” is a mobile-friendly version of the left/right sub navigation.

It can be easiest disabled by adding a small bit of custom CSS code to the theme.

Please use the links below to submit a Ticket on our secure HelpDesk so we can gladly provide further assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

Thank you for your reply. Unfortunately I cannot submit a ticket as I do not remember my password and the email that i used initially no longer belongs to me. Please advise!

TrueThemes

Hi There,

So sorry for the delayed response on your question. We did not receive notification of new comment added.

Here’s the CSS code that will hide the dropdown on mobile devices.

Simple grab the code below and add it to the ‘Custom CSS’ field of Karma’s Site Options Panel. This field is located under: Appearance > Site Options > General

@media only screen and (max-width:1023px) {
#sub_nav,
#sub_nav.nav_right_sub_nav {
    display:none !important;
}
}

Thank you :)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

How would I use an image for the menu rather than choosing a color or gradient. I would like to use a .png and set the repeat on x.

Thanks!

TrueThemes

Hi There,

We’re very happy to provide assistance with this.

This can be most easily achieved by adding a small bit of custom CSS code to the theme.

Please use the links below to submit a Ticket on our secure HelpDesk so our support team can gladly provide further assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Since the last update everything has been goofy. Javascript is getting extra

tags around the scripts…and as a result many scripts are not working.

For a temp fix, I had to move some javascript to the theme options, and I had to enable another theme (sterling) in some pages in order for woocommerce product options to work.

You can see the site here: http://www.virtual-running.com/home/

Any feedback is welcome.

Default-user

Also lost the hover states on the menu even though the option is unchecked. https://www.dropbox.com/s/zyh85hisycb4e49/Screenshot%202014-04-28%2021.26.48.png

I have tried disabling all plugins, reinstalling the theme, doing a fresh install on a dev server, and reinstalling WordPress…All the results are the same. Funky JS formatting – WooCommerce not working when product options have to be selected (works in other themes but not in Karma).

I have duct tape and bubblegum on it now…but I would like to fix this properly.

By the way your theme is AWESOME and I have had no issues with it until the recent WP update.

Many Many thanks!!!

TrueThemes

Hey There,

Thank you so much for reaching out to us.

We are running all the latest versions of Karma, WordPress and WooCommerce and everything in the theme is functioning very nicely for us.

We will just need to take a closer peak behind the scenes of your website to better determine the cause for the issue and provide the best solution.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
quyent Purchased

Hi-

I started with the instruction video. Right when I created the blog, I accidentally chose a theme called Motif. And now when I click on appearance—> themes, it just shows me all of the themes it has including paid and non-paid themes. I couldn’t find the place where I could click on to add the new theme in as said in the video. Thus, I couldn’t find where the “plugins” tab is like in the video either. All what I have are appearance, users, tools, settings, etc. Please help ASAP. Thank you!

Default-user
quyent Purchased

I figured all out. So no worry!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just wanted to extend my compliments to the TrueThemes crew.

I’ve purchased the Karma Wordpress theme some time last year and was impressed with all its features from day one. For one, the amount of features the Karma theme offers for its price is really impressive. What impressed me even more, and still does to this day, is the solid way all those features are built into the theme and the user interface. TrueThemes have obviously gone to great lengths to produce a truly awesome theme with a keen eye for the customer’s demands, which also shows in the extensive updates. I’m pretty sure the Karma theme will perform more than great for any type of website or blog.

In addition, I’d like to add that your customer support is simply the best I’ve seen on the web. Again, especially compared to the price you pay for Karma. There’s not a problem too simple for you guys and you take every question seriously. When I had a problem with my Site Options page which I couldn’t wrap my head around, you even took the effort of logging in on my admin panel and locating and correcting the error within one day time. Afterwards I got a detailed report of exactly what files you accessed and changed, and even en apology for the error! I have never seen a more customer-oriënted support staff.

All in all, you guys rock! I’d recommend you to anyone (a friend of mine is thinking of building a website with which he wants me to help him, and I’ll surely think of you guys). I don’t know whether you guys happen to be working on a third theme next to Karma and Sterling, but I’ll be looking forward to it.

Keep up the awesome work!

TrueThemes

Aw, thank you so very much for your kind words my friend. We’re truly honored to work with you. You rock!

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
msimhi Purchased

I am having a problem with RTL installation, the layout is not aligned as it should be. Where can i find your RTL installation instructions ?

Is there any RTL demo i can see in order to compare it so me poor result ?

TrueThemes

Hi There,

We’re very happy to assist you my friend.

There is not currently a live demo of the RTL version however we built out the site locally and you can preview a screenshot here:

Here are some notes that you might find useful:

- Ensure that Karma is updated to the latest version. 4.0.3 is latest version.

- This plugin helps test to see if RTL is ‘activated’ on the website: http://wordpress.org/plugins/rtl-tester/

If there’s anything else we can do to help, please submit a Ticket on our HelpDesk so that we may replicate any issues and provide the solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Great theme, many options.

TrueThemes

Thanks :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have purchased every theme available from True Themes, I would personally like to thank them for all their hard work and continued development of the themes. I always purchase without question due to past experiences with these guys. I sent 3 support tickets which were answered and resolved within a few hours. Remarkable designs and an amazing support service, can’t praise you guys enough

Huge thanks

seo4webs

TrueThemes

You’re very welcome. Thank you so much for your continued support!

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
CulStar Purchased

Ok, having a real issue adding short codes. For some reason, every time I try to add them, the greyed out background behind the modal shifts focus – then when I move the mouse the background focus shifts again. Then I have to select cancel to exit the modal, and no short code is inserted. Here is a video of the issue:

https://www.youtube.com/watch?v=hiNgZ3gdG0s&feature=youtu.be

Can you help? It’s doing my head in.

TrueThemes

Hi Anthony,

Thanks so much for posting the video….it’s really very helpful.

At first glance it looks like the bug is likely related to file caching issue.

Karma’s shortcode manager was recently updated to work nicely in Wordpress 3.9. Some of the files were updated and they simply need to be loaded in for proper functioning of the shortcode manager.

Sometimes this requires clearing the cache and refreshing the page a few times. Also restarting the browser is a good bet.

Here’s an article from our HelpDesk outlining a few more notes that might also be helpful: https://support.truethemes.net/?faq=error-after-upgrade-to-wordpress-3-9

If cache is cleared and issue still persists we will just need to take a look under the hood and help to resolve the issue. Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user
CulStar Purchased

Thanks for your help – clearing cache, restarting, using different browsers, different computers, didn’t help – but – I realised that I was running v4.0.2 of the theme. I upgraded to v4.0.3 and bingo – everything works. Except… When I install a video in the post using the video left shortcode, the video does not show the play/pause/full screen buttons – any ideas? Example here: http://airportwestfc.com.au/u10-div-2-match-report-rnd-3-sunday-27th-april/

Default-user
CulStar Purchased

More info – looks OK in Safari, but no good in Chrome or Firefox. I am on a mac; I haven’t checked from a windows machine.

TrueThemes

Hi There,

Thanks so much for all the details.

We’ll need to take a peak behind the scenes of the website so that we may pinpoint the cause for the issue and provide a solution.

Please submit a Ticket on our HelpDesk including details of the error along with temporary login details. We’ll gladly get you all squared away.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hello, i liked to add more than one language, is it possible in the template?

TrueThemes

Yes. Karma is 100% WPML Certified theme and can be translated into any language.

http://wpml.org/developer/truethemes/

Thank you :)

Default-user

but is not free :S, it looks like it got to pays

TrueThemes

Hi There,

Yes WPML is a premium/paid plugin.

We can say with certainty that WPML is an excellent plugin and one of the best available multilingual wordpress plugins.

There is another (free) option using the Google Wordpress Translator Plugin: http://wordpress.org/extend/plugins/google-translator/

Google Translate is an awesome service that enables you to begin translating your website within minutes. The only downside is that Google uses “machine translation” which means that things like grammar, proper language may not always be rendered correctly during a translation. WPML Plugin is the much more professional way to translate a website.

Hope this information is helpful :)

Thank you

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hello, I have been very happy with this theme and would recommend it to anyone. I do have one question though…is it possible to add text to the center of the top toolbar? I am familiar with how to add widgets, links and text to the left and right hand side, but would would I need to do to center it? Thanks in advance.

TrueThemes

Hi there….we’re very happy to help.

Since there’s no ‘centered widget area’ option, this customization can be easiest achieved with some Custom CSS code.

In this example we’re going to put our widgets into the “Top Toolbar Left” and we will be hiding the top-toolbar-right with CSS. This will allow for one section of centered text.

Here’s the CSS code. Simply drop it into the ‘Custom CSS’ section of Karma’s Site Options Panel and you’ll be all set. ‘Custom CSS’ is located under: Appearance > Site Options > General > Custom CSS

.top-block .toolbar-right {
    display: none;
}
.top-block .toolbar-left {
    float: none;
    margin: 0 auto;
    width: 200px;
}

(please note that the “200px” width can be adjusted to fit whatever content you place within top-left-toolbar.

Thank you :)

Default-user

Perfect! Thank you so much!

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