3670 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi,

Thanks for a great theme. Just two quick things;

1.) If I place the logo on the left side. Then I add two menu items, my menus start on the right side. Why is this? Because now there is a big gap in-between the logo and the menu items? Why can’t the menu items be on the left side when I add them? It would look a lot better!!

2.) When I add my social icons to the right toolbar above the header. Firstly I cant seem to disable or hide the RS-feed icon? I don’t have a feed and I don’t want one to show, why can’t I hide it and why does it show as default? Also when I add my mail address to the mail field in my admin panel and then click on the mail icon on the website it doesn’t work !! The website URL is before the mail address so this link doesn’t work, why does the website URL appear before all the social link URL’s, it is making it impossible for me to make the social icon links work??

TrueThemes

Sure thing bud,

We’re very happy to assist.

1. Floating the menu items to the left can be achieved with a small bit of CSS code. Simply/copy paste the code below into Karma’s custom CSS section.

#menu-main-nav, #megaMenu ul.megaMenu, .header-area #megaMenu {
    float: left;
}

2. The RSS icon does not have a built-in hiding option but can be achieved with very simple CSS. Here’s a HelpDesk article with the details: https://support.truethemes.net/?faq=remove-the-rss-icon

- As per admin email not linking, are you referring to the mail icon included in the Social Icon Widget? If so, you’ll simply need to define your email address in the actual widget. The input should look something like so: mailto:you@yourwebsite.com

- As per other social icons not linking this is likely due to incomplete URL strings. Here’s an example of how one would link to their Twitter account: https://twitter.com/truethemes

Thank you :)

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • United Kingdom
Zak57 Purchased

Hi

I not able to view photos in mini ipad in landscape orientation? I just get white with spinning circle?

The photos look great on a PC and in mini ipad in portrait orientation, look amazing on iPhone in both orientations.

I have sized the photos correctly please can you view if you have got a mini ipad in landscape orientation at photos – http://practicalpestcourses.co.uk/product-1/

Many thanks

Steve

Zak57
Zak57 Purchased

Ok I have made the page into a Gallery setup the photos are loading ok now ;) however they is a lot of white space at the side of each photo, the item description is underneath the photo, is they anyway this can be placed at the right of photo thus filling the white space? Look forward to your advice :)

Thanks Steve

TrueThemes

Hey Steve,

We’re very happy to help you get this resolved ASAP.

We just need to take a closer peak behind the scenes of your website to better determine the issue and provide the best solution.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Zak57
Zak57 Purchased

Submitted ticket as you requested Thanks Steve

TrueThemes

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hello,

Presales Questions

1) Does your theme support drop caps? Your Sterling Theme does and they are on the demo page but I can’t find anything on Karma.

2) Is it possible to use other plugins to create custom google maps? (Different colors etc.) This would be quite nice for the type of business the theme will be used for.

3) How flexible are the pricing tables? Can I use them anywhere on the pages to describe complex services (features, main points, etc).

I am sorry for the novice questions but its my first time with wordpress.

Regards,

Sotiris

TrueThemes

Hey Sotiris,

Thank you so very much for your interest in the Karma theme, and your questions are absolute perfect – not novice at all :)

As per your presales questions:

1. No Karma does not currently have dropcaps.

2. Yes there are many great available options. Have yourself a quick search on Google for “custom color google maps wordpress” for some fantastic options.

3. The Pricing tables are incredibly flexible. They have their own custom admin panel which allows for easy creation of an unlimited amount of tables. Once the table has been created it provides you with a shortcode where you can insert into any page, post, etc.

Hope these details are helpful my friend :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years

Final PRE-Sales Questions

1) What Layered PSD files do you offer? Can I change the artwork on the header/menu bar and integrate them to the theme?

2) Are child themes supported?

3) IMPORTANT!! Can I use custom made or 3rd party shortcodes. For example if I use Gravity to design my own forms can I incorporate them to certain parts of the page as well as other shortcodes through the Shortcode API?

4) Is Megamenu supported? Can I use Ubermenu with this theme?

Regards,

Sotiris

TrueThemes

Hi Sotiris,

1) Karma primarily comes with 30 “generic PSD’s” which include a nice and clean page with header and footer in all of the 30 gorgeous color schemes.

2) Yes. Karma comes with a free Child Theme :)

3) Yes. Karma is fully compatible with Gravity Forms Plugin. 3rd-party shortcodes will work great within the Karma theme.

4) Yes. Karma has been custom-built for the very popular UberMenu plugin on CodeCanyon. A few clicks of the mouse and you’ve got a seamless megamenu integration.

Thank you :)

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi,

Thanks again for an awesome theme.

Just a quick question, I can’t find what changes, features have been made for the new update?

TrueThemes

You’re very welcome my friend :)

Full derails of the changes can be seen here: https://support.truethemes.net/?knowledgebase=karma-changelog

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Thailand
atiroop Purchased

Hi, Thanks for updating version. :superbashfulcute:

TrueThemes

You’re very welcome :)

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • United Kingdom
Zak57 Purchased

Installed the new upgrade very easy to do ;) this theme is awesome truly is :) website working fine after update.

Just being nosey lol what’s in the update?

Thanks Steve

Zak57
Zak57 Purchased

Just purchased the Karma email theme, AWESOME and easy to set up and use, thanks everyone at Support ;) Steve

TrueThemes

Hi Steve,

So glad the update went smoothly for you my friend.

Here’s a detailed changlog of thee most recent additions: https://support.truethemes.net/?knowledgebase=karma-changelog

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
WebHoo Purchased

upgraded theme (haven’t upgraded in a year because client left then came back) but now site is jacked http://advocatesoncall.com/ versus https://web.archive.org/web/20140516220250/http://advocatesoncall.com/

YIKES!!!

TrueThemes

Hi there my friend,

Has this been resolved?

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

WebHoo
WebHoo Purchased

no :-( your tech support tells me that the way we had it is not possible anymore. client very disappointed

WebHoo
WebHoo Purchased

Cant have the image header to display when you choose the blog as the home page yet it worked before we did update. https://web.archive.org/web/20140516220250/http://advocatesoncall.com/

TrueThemes

Hi There,

Hmm…This is very interesting. The “blog page template” was never able to have a slider on it, even the very oldest versions of the theme.

The only way to add a slider to that page template is to “hard code” the slider into the blog-page-template.

Could this perhaps have been a file modification that you made to the blog page template and simply forgot it was made?

Please respond to your original support ticket and post that you may perhaps have modified the blog-page-template and are looking for guidance on porting these changes to Karma 4.0 – our team will take a closer look at the files on your server to help determine this for sure. Please include temporary login details (FTP) so they can view the files.

Thanks so much

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

WebHoo
WebHoo Purchased

month later and information sent and nothing done :-( last response? oh you cant have the image slider on the blog page like the rest of the site. Cant make the default page the blog like we had before the update. Why not? We paid to get this done when we bought the theme almost two years ago and now the theme developers cant duplicate it on 4.0 https://web.archive.org/web/20140516220250/http://advocatesoncall.com/ looks much better than 4.0 version http://advocatesoncall.com/.

Why isnt it an option? most people want to have their blog out front AND a great slider header to relay their message better. No programmer power to make that happen to 4.0? :-(

TrueThemes

Hi There,

Adding a slider to the blog page is indeed possible however it requires modifying the blog page template to include a slider. Not sure why the programmers aren’t able to port your customization to the new theme as it is exact same process in Karma 4.0

This is a custom-code build however we will help and build this out for you. We will build it proper and include it into the Karma-Child-Theme so you will not lose these changes during an upgrade.

Please submit a support ticket with the information listed below and we will build for you:
  • FTP Login details to website
  • old “custom blog page” which was built by developer

Thank you :)

WebHoo
WebHoo Purchased

Thank you. I have had a ticket there for under the username webhoo. All info has been there that you need.

TrueThemes

Hi webhoo,

Thank you for the reply.

I still need the FTP login details to the website so I can go ahead and log into the site, build the custom page template and perform testing to ensure all is well.

Kindly respond to the support ticket with the login details.

Thanks so much :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I’ve been using your theme for a few years now. Until I did a recent update, the desktop and mobile views were the exact same. Now, I can’t seem to make that happen. I want visitors, whether desktop or mobile, to view the same exact site (the desktop view). Is there a way to make this happen? Or a Plugin I can add that will work with this theme?

TrueThemes

Hi there my friend,

Has this been resolved?

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Exclusive Author

i have a multi site enabled wordpress installation with updated wordpress and karma 4.0

in pages / post, i am unable to insert shortcodes, when i click shortcodes it shows the dialog box to select, when i select any code and press insert, the page just refreshes and there is no code on the post, and dialog box appears again.

TrueThemes

Hi there my friend,

Has this been resolved?

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Exclusive Author

I ve already purchased this theme and now i want to buy it for one of my customer again. Do you offer any discount for repeat purchase.

TrueThemes

Hi my friend,

We thank you so very much for your purchase(s) and continued support of our products.

All prices are set via the Marketplace itself (ThemeForest) and we unfortunately do not have ability to offer discount, etc.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, thanks again for the great theme.

I am having trouble submitting my site map to Google.

I am using the site map template with the theme so my sitemap page displays correctly however when using the URL with the /site-map extension at the end, I get this error;

Errors

Sitemap is HTML

Your Sitemap appears to be an HTML page. Please use a supported sitemap format instead.

Please assist me here, and tell me do I need to create another site map for Google and use a plugin or something since the site map with the template can not be submitted to Google.

Please recommend a good wordpress plugin if this is the case?

Default-user

Also where do I change the contact details on the site-map template in the theme;

e.g. Contact

Email: you@yoursite.com Mobile: 444-555-6666

Default-user

Hi guys, I always compliment you on a great theme but unfortunately I have to send criticism when it’s due. Your service level is shocking!! My post was 7 days ago and still no response? I’m afraid for such a great theme you are going to comprise your future sales with such poor service.

Sorry guys but I think that’s unacceptable waiting 7 days for a response?

TrueThemes

Hi Shaun,

We are so incredibly sorry for the long delay in response time here on ThemeForest. I’ve recently returned home from hospital and the comments section was left unattended during my absence.

Our HelpDesk and support team have been fully active during this downtime and we have put processes in place so that this type of thing will never happen in future. It’s truly completely out of character for our company and it’s our sincerest apologies for this delay.

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
Hi, just purchased, so far so good, couple of questions:
  • How do I center the submenu? when using the centered logo it looks odd for a left aligned submenu(this is using the sub menu option on the page setup)
  • I could be missing something but how do I get mouseover effect on menu items, it seems that only a menu with a submenu gets the hover effect.
  • Can the header gradient be disabled with centered logo, i.e. to have a white background for logo and a coloured menu background?

Thanks,

TrueThemes

Hi there my friend,

We’re incredibly sorry for the long delay in response time here on ThemeForest. I’ve recently returned home from hospital and the comments section was left unattended during my absence.

Our HelpDesk and support team have been fully active during this downtime and we have put processes in place so that this type of thing will never happen in future. It’s truly completely out of character for our company and it’s our sincerest apologies for this delay.

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

Thanks, I managed to get a very quick resolution using the help desk.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • United States
Can you please help me? When I add a Revolution Slider at my homepage it adds a horizontal scroll bar, if you slide you will show a white right margin. http://royalprestigeinsurance.com/

Can you tell me why the Revolution Slider is causing that? Thank you!!!

TrueThemes

Awesome website! Very nicely done!

We preview the site and see that the horizontal scroll bar no longer appears. Has this already been resolved?

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

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  • Belgium
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello! A question here: is it possible to delete the lines in the left nav menu?

Thanks!!

TrueThemes

Hi there my friend,

Has this been resolved?

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Sweden

Hello!

Im thinking about buying this theme for my new website. I will have a webbshop and Im concidering Prestashop for it. How does the Karma theme work with Prestashop?

Best regards Michael

TrueThemes

Hi Michael,

Karma is a Wordpress theme and does not include native support for a PrestaShop environment.

We’ve not used Karma within a PrestaShop environment so we’re unfortunately unable to provide a detailed outline of the compatibility.

Apologies my friend. Please let us know if anything else at all we can do to help.

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Quick question I am trying to add shortcodes in to pages and once i select the required one i need and press insert nothing happens

Please help

TrueThemes

Hi there my friend,

Has this been resolved?

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Greece
  • Has been a member for 3-4 years

Hello, Revolution Slider seems to be broken. After I install the plugin I get the following error:

Fatal error: Uncaught exception ‘Exception’ with message ‘fetch –

Query: select * from wp_revslider_sliders order by id’ in /home/navasana/public_html/wp-content/plugins/revslider/inc_php/framework/functions.class.php:7 Stack trace: #0 /home/navasana/public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php(22): UniteFunctionsRev::throwError(‘fetch – ...’, -1) #1 /home/navasana/public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php(36): UniteDBRev
>throwError(‘fetch – ...’) #2 /home/navasana/public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php(127): UniteDBRev->checkForErrors(‘fetch’) #3 /home/navasana/public_html/wp-content/plugins/revslider/inc_php/revslider_slider.class.php(1469): UniteDBRev->fetch(‘wp_revslider_sl…’, ’’, ‘id’) #4 /home/navasana/public_html/wp-content/plugins/revslider/inc_php/revslider_tinybox.class.php(12): RevSlider->getArrSliders() #5 [internal function]: RevSlider_TinyBox::my_print_shortcodes_in_js(’’) #6 /home/na in /home/navasana/public_html/wp-content/plugins/revslider/inc_php/framework/functions.class.php on line 7

TrueThemes

Hi there my friend,

Has this been resolved?

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. I have created a page that is using the accordion function with several sections. Within each slide I have 2 halves created. One side for an image the other for text (say, to show and describe a product).

For the image however, I am wanting to show up to around 5 images of the product. Rather than just have them all clumped side by side in that half, is there a way in which I can have a gallery post or lightbox used? I’m lost, how do I do this?

TrueThemes

Hi aussiedropbear,

We’re incredibly sorry for the long delay in response time here on ThemeForest. I’ve recently returned home from hospital and the comments section was left unattended during my absence.

Our HelpDesk and support team have been fully active during this downtime and we have put processes in place so that this type of thing will never happen in future. It’s truly completely out of character for our company and it’s our sincerest apologies for this delay.

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey there,

Great theme, I have purchased a fifth copy and this is the first time I’ve encountered an issue.

Seemingly out of nowhere, some weird stuff has been going on. One (yes, only one) of my slider images is giving a 403 forbidden error and using dev tools, I can see that the link ends at domain.com/wp-content/uploads/2014/05/ instead of domain.com/wp-content/uploads/2014/05/image.jpg – It is set as the featured image in the slider post just like the other one that works fine. The weird part is that this WAS always working (for at least 2 weeks) and nothing has changed.

Another issue is the left side navigation hover effects are gone as well. I can disable my entire plugins folder and it does not correct the issue, I cleared my htaccess but that didnt work either – Also checked the permissions on the uploads folder.. Pretty much out of ideas here.

Please lend some suggestions if you can. If you need information like the URL please let me know your email address and I can send it to you.

Thanks!

Default-user

my issue is now resolved

TrueThemes

So happy to hear all has been resolved.

So sorry we did not respond to this inquiry sooner.

For prompt and rock-solid support please kindly use our TrueThemes HelpDesk for all future product-support questions. Our team of dedicated professionals will take amazing care of you.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

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