This author's response time can be up to 2 business days.
Great Theme, we really love it!!
one question….the menu header is not dropping down…
pls check our website…http://www.inpropat.com/
how to fix it??
Really awesome website. We’re elated to see Karma used in other languages.
We see that the dropdown is now working so all is looking well.
If there’s any additional support we can provide in the future please kindly submit a Ticket on our HelpDesk so that our team of web professionals can gladly provide outstanding product support.
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?I thought I was inserting a php code into the right area. I put it in the Editor page that shows all the lines of CSS. I updated the page and everything is now blank (all pages). I can’t even log into wp-admin because nothing appears in the browser window. How do I remove the bad code and get everything working again?
The bad php code was inserted in the upper section of the editor’s CSS area. This is what I inserted:
<?php putRevSlider(“Slide 1”,”homepage”) ?>
Hi my friend,
Incredibly sorry for the long delay in response time here on ThemeForest. I’ve just returned from hospital and the comments section was left unattended during my stay in hospital. We have put process in place so that this type of thing will not happen in future.
We’re very happy to assist you with your question.
We just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.
Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.
First of all I want to tell you that this is the first theme I manage and I think that I choose well.
I am having a few problems with it. You can check them in this link http://software4hotels.com/?page_id=407&preview=true
First: Testimonials run over the pricing ¿how could I separate it?
Second: How can I change the colors of the boxes in the pricing tables?
third: How could I leave just one static slider (I want lo leave only the one with the video)
Hi, could you answer me?
So incredibly sorry for such a long response time here on the ThemeForest Comments section. I became very ill and have just returned from 3.5 weeks in hospital. This was completely unplanned and did not allow enough time to pass along this information to our other employees for faster response time.
Our HelpDesk is manned by the rest of our team and has been seamlessly running nicely during my absence.
We are very happy to assist you with your questions.
Sincere apologies once again for the wait.
Hello, i love this template, but i have a question, can we launch the video into the iframe firectly from my server? cause i want to create a a paid acces, and i don’t want the videos to be in youtube. Is it a way to do it?
Response added to support ticket. kindly continue our communications via the support ticket.
Thanks so much for letting us serve you.
Hello, I would like to create a media gallery website. I need a slide to show examples, and “last upload”, like this website http://www.skipsmedia.no/ . Is it possible to do a homepage like this with your template ?
Thank you so much for your interest in the Karma theme. Our sincere apologies for the long response time here on the comments section. This is very abnormal for us and we normally respond within just few hours.
Everything you’ve posted is possible besides for the “last upload” content. Karma’s gallery layout styles can easily include one of the 6 included sliders.
Hello , I have a problem , plz help me~
Q: The short code is missing ! It’s should be there after click ”+”
Like your video
Could you plz tell me how to do????
We’re very happy to assist you with this my friend.
Please kindly submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.
Hi, two questions:
1. The colors shown on the preview customization tool are the only avilable, or is possible to assign a specific rgb color?
2. I see there is a parallax banner option. Is it possible to apply more then one banner each page?
Thank you so much for your interest in the Karma theme.
As per your questions:
1. 30 color schemes are included and also available is point-and-click color builder tool for any custom color. CSS can also be used to customize all aspect of the theme.
2. Currently only one banner per page however there is the option to “embed” multiple LayerSlider or Revolution Slider within the content area of the page.
We hope these details are helpful for you. Please let us know if anything else at all we can do to help.
For some reason the slider has stopped working on my site:
I have set up the slider the way I should and it was working in the past. I am using the jquery2 slider with the category of HomeSlider, bit nothing shows.
First of all congratulations for your awesome work!
I have a pre-purchase question for you.
Let’s say I have a website which needs three page ‘templates’.
One for the homepage, a second one for the contact page and a third one for every other website’s page.
The question focuses on the third ‘template’ that will be used for every other page of the website.
Does your theme support the use of WP Featured Image on the page’s header area?
I would like every page to have a different header image, only by adding a featured image through WP’s standard page administration, without having to create countless ‘Templates’ (one for every page).
This image would have to appear on the header section (under the menu), be full width and responsive and not be limited to the main text area width. It would have to look like the homepage slider (without of course being a slider, or have sliding text, effects etc.).
To clarify more, the ‘template’ layout should be as the following example.
Menu width: 3/3, 100%
Featured image width 3/3, 100%
Main Content width 2/3, 66,6% + right column with e.g. contact details 1/3, 33,3% (100% in total)
Footer width: 3/3, 100% with some content, menu, copyright etc.
Thank you in advance for your time, effort and help.
Thank you so much for your kind words and interest in the Karma theme.
Karma does not currently have the WP Featured Image page-template that you mentioned.
A “Parallax Banner” is however a built-in option that sounds like it might work as a nice work around for you? The uploading is very similar to the default WP Featured Image upload.
Parallax Banner can have custom height and text can be included or not. Here’s a small sample: http://themes.truethemes.net/Karma-4.0/pages/home-classic-3-column/
Please let us know if anything else we can do to assist.
Thank you very much for your informative and really helpful message!
We’ll be in touch
I have your theme and have successfully built an e-commerce website with it, however, Paypal has sent an email with the following:
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL are failing:
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.
What is the issue here?
Sure thing my friend we’re very happy to assist you with this.
All of our product support is conducted via our TrueThemes HelpDesk.
For some reason I thought this theme was valid html5 and css3
on the W3C Validator it shows errors..
Karma’s HTML + CSS is indeed W3C compliant however sometimes the content embedded on the page (powered by wordpress) does not validate as W3C compliant.
Please be assured that the theme itself is W3C compliant and very organized and rock-solid HTML code.
dear sir great design i find your design is 1120 px wider is it possible make 1170 px wider sample
This is possible however will require a fair bit of CSS customization in order to achieve. It is not a built-in option at this time.
We’re unavailable for custom coding work however if you’re in need of professional coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io
I built a site using Karma and loved the experience. It is a clean, intuitive template. I just read this blog as I was having trouble with the mobile version. Sure enough, the answer was in here. Thank you for making such a clean, functional template. Linda S., Minneapolis
So happy to hear this Linda! Thank you so much for allowing us to serve you!
We’re very excited to continually provide an excellent product with superb customer service to all of our users. If you have any pre-sales questions please post them here in the item comments and our team will answer them promptly.
If you’ve already purchased Karma and need assistance please sign-up at our TrueThemes HelpDesk to use our ticketing system and other detailed support resources.
1. Do you have a marquee feature, or does any banner acts like a marquee (scrolling from bottom to top with news for example)?
Thank you so much for your interest in the karma theme. A marquee feature is unfortunately not available at this time.
Please let us know if there’s anything else we can do to help.
How can i add a counter to my web site like in this link: http://i59.tinypic.com/2j0fodi.png and i want that the number raise automatically
Animated numbers is not a built-in shortcode into the theme.
You might be interested in adding this functionality via a wordpress plugin such as this one found on CodeCanyon: http://codecanyon.net/item/gt-shortcodes/5551509
wondering what size background image I would need so that it does not repeat?, i would like it to be just the once image regardless of scrolling
We are very happy to help you with this. All of Karma product support is conducted via our TrueThemes HelpDesk.
Kindly use the links below to submit a Ticket on our TrueThemes HelpDesk so that we may gladly assist you with your inquiry.
Noticed an issue when viewing site on my iPhone 5 – The header is always sticky on the mobile view, taking up almost half of the screen area, even when the sticky option is deactivated. The rest of the webpage content is only viewable in the lower half of the screen. This is not a good look on mobile. Is this a bug?
This is not an issue on your demo site: http://themes.truethemes.net/Karma-4.0/
Perhaps I’ll install the theme from your download again to be sure.
oops, my apologies…My comments above relate to the Sterling WordPress theme, not the Karma theme. My bad.
Absolutely no worries about posting Sterling comments in Karma.
If the iPhone issue(s) is still cropping up kindly give us a shout on our HelpDesk and our team will gladly attempt to replicate this issue and provide an awesome fix.
Hi, the pricing tables shortcode seems to be missing or called something else entirely? Thanks
O sorry, found it!
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