3672 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Documentation is orrible!! I have purchased this very very beautiful theme but i cannot use it because i don’t know to use it!! It is a big sin…

TrueThemes

Hi There,

We’re very sorry to hear your dissatisfied with the theme’s documentation.

The 20 Training Videos walk through every aspect of the theme’s functionality for easy-to-follow instruction on using Karma: http://vimeopro.com/truethemes/karma-4/page/1

We are always fully available to provide guidance on anything that remains unclear about using the Karma theme.

Kindly use the links below for additional FAQ and Tutorials, as well as lifetime free access to our dedicated support team.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can you tell me whether it is possible to change the position of the menu on this theme, i.e. move it to underneath the logo, on a separate line?

TrueThemes

Yes sure thing, this is indeed possible via a checkbox in Site Options Panel.

Full detailed outlined here: https://support.truethemes.net/?knowledgebase=center-logo-and-main-navigation-karma-theme

Thank you :)

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 5-6 years
  • Interviewed on the Envato Notes blog
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Author had a File in an Envato Bundle
+3 more

Hi Everyone, :)

We’re very excited to continually provide an excellent product with superb customer service to all of our users. If you have any pre-sales questions please post them here in the item comments and our team will answer them promptly.

If you’ve already purchased Karma and need assistance please sign-up at our TrueThemes HelpDesk to use our ticketing system and other detailed support resources.

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Thank you, we look forward to serving you!

TrueThemes

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi just purchased this theme, but when I attempt to load the Demo you have provided I seem to get this error :

Could not copy file. karma-theme-demo-content-generator/general_processes.php

I did watch the video guide provided and still have the problem. Thanks

TrueThemes

Hi There,

We’re very happy to help you resolve this issue.

This error is not normal occurrence so we’ll just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.

Please use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue and provide the best solution. Please include details of the error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

I found the problem and fixed it , thanks anyways!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
AskYvi Purchased

The sidebar re-sizing seams to not work right. The search bar is cut of and scripts like the G+ page don’t re-size like in all my other themes.

http://geekspeakguides.com/meet-susan-finch
AskYvi
AskYvi Purchased

for right now I added data-width= so it doesn’t run out of the sitebar (which is usually not needed)

TrueThemes

Thank you so much for this info. We will surely review the behavior of Google+ and resolve any issues. :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
AskYvi Purchased

Do you have Captcha with your Form builder??

TrueThemes

Hi There,

Yes the ReCaptcha can be activated+customized from within Karma’s Site Options Panel by clicking on (Appearance > Site Options > Plugins and Forms)

We hope this information is helpful for you.

If there’s any assistance we can provide in the future please kindly use the links below to reach out to us via the ticketing system on our TrueThemes HelpDesk so that our dedicated support team can happily assist with any questions.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Guys i have a question, in the new update will can you guys have the date editable as well on the posts, like in stead of it just saying 6 JUL can you add another line for it to say 2014 smaller text than the rest? I will like this option.

TrueThemes

Hi,

Yes sure thing. We will gladly add this to the next update of the theme.

Thank you :)

TrueThemes

Hi again :)

Our support manager just informed me that we’ve got a tutorial on our HelpDesk outlining the exact process for adding the year display into the Karma theme.

Kindly follow the instructions outlined in this tutorial: https://support.truethemes.net/?knowledgebase=how-to-add-the-year-to-your-blog-posts

Thank you :)

Default-user

I added the code the space for the year is there but the 2014 still isn’t showing , i played around with the margin and font color still nothing.

Default-user

Scrap that I got it, you guys need to update the file its missing span class=”year” ?php the_time(‘Y’); ? /span so the year can get the css code.

TrueThemes

Thanks so much for this, we’ve just added the class.

Cheers ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

First of all thank you for that great theme.

I have a problem with the responsiveness of the portfolio page templates.

When I resize my browser at a tablet/mobile size, my items are not well placed.

Please see the following images:

http://pcillimite.com/images/bug.png http://pcillimite.com/images/bug2.png

Thanks.

TrueThemes

Hi There,

Thank you very much for your kind words about Karma theme.

We’re very happy to assist you with your inquiry.

We just need to take a closer peak behind the scenes of your website to better determine the cause for issue and provide a solution.

Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

Thanks but I have been able to fix the issue by myself.

I went into the template-portfolio-4-columns.php and replace the ‘one_fourth’ class by the ‘one_fourth tt-column’ class and now it is resizing properly.

I find it weird that I am the only one that complained about the issue.

Thanks anyway.

TrueThemes

Hi,

Thanks so much for posting the details of the fix.

Karma 4.0+ now uses just one “Filterable Gallery” page-template for the various gallery layouts (file is named filterable-gallery.php).

It looks like the error is displayed when using the older gallery page templates. We’ve just went ahead and updated those older files with your solution. Thank you again – great stuff :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Guys, Just purchased this theme, and it doesnt come with the sliders plugins. How do I get them? 10X

Ronit

Default-user

and also, where is the activating code?

TrueThemes

Hi Ronit,

Thank you so much for your purchase of the Karma theme :)

The premium plugins are freely included and easily installed via the Wordpress Dashboard. Kindly follow the training video outlined here for full instructions: http://vimeopro.com/truethemes/karma-4

The Item Purchase Code for your Karma theme is located within the Downloads section of your ThemeForest account. Kindly follow this Visual Guide for locating Item Purchase Code: http://s3.truethemes.net/helpdesk/item-purchase-code.png

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello I’m trying to install the theme and I did it but when visiting the frontpage the page is broken? So the design is gone al I can see is text on a white page nothing else. What am I doing wrong? see http://marco.mrfixit.nl

Thank you!

TrueThemes

Hi my friend,

Thank you so much for your Karma purchase.

Reviewing the site it looks like a “front page” has not been defined so Wordpress will always revert to displaying a blog on homepage.

Kindly follow the Training Videos for step-by-step instructions on setting up the website. After video #1 website will be setup with proper homepage: http://vimeopro.com/truethemes/karma-4

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey there,

just wanted to let you guys know about my experience with Karma Theme and the guys from truethemes. As I completed my first site using wordpress, I can say that Karna Theme is easy to use but never the less very powerful and also has this one of a kind style to it.

As if this wasn’t enough, the support given by the guys from truethemes is absolutely outstanding. You name the issue, they always got the right fix to it. Never waited more than a few hours to get an answer to my questions.

After all I can highly recommend truethemes and their Karma theme. Thanks again guys!

Cheers

TrueThemes

Aw, thank you so much for your kind words my friend! Really means a lot to us! You rock! :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

I am interested in your theme for one of my clients and have a pre-purchase question.

Does thise theme work with the (current) standard WP gallery? I mean opening the images in lightbox, with click through by hand resp. slideshow start & stop?

I can see in your demo that the images open in lightbox, but I don’t see any options to click through and/or slideshow…

Thanks for your quick reply, Monique

TrueThemes

Hi Monique!

Thank you so much for your interest in the Karma theme.

Karma supports the default Wordpress Gallery under it’s normal functionality. This means that the thumbnails are displayed on a “landing page” and when clicked they open on separate page displaying the full size image with next/previous arrows (non-lightbox).

Karma’s custom Gallery pages open up the thumbnails within a Lightbox (as per outlined on the demo site). The Gallery items also have the ability to have more than 1 image associated with them so after lightbox opens user can use arrows to slide back and forth between the additional images.

We hope this information is helpful. Please let us know if any additional questions.

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

The last 4.0 version is the best theme i ever tried. Strong code, clean and complete design, completely mobile ready, plus the support team and documentation are great. Thanks a lot. 10 star for me, highly reccomended!

TrueThemes

Thank you so much! We’re so glad you’re enjoying the theme! You rock my friend! :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Mihaydom Purchased

Hi ,i need help on my homepage ,i try to put a slider (revolution slider,layer slider ) or paralax banner ,but won,t work ,i insert the short code from revolution slider ,but nothing appear on my top page.. What can i do?

Thx!

TrueThemes

Sure thing my friend we’re very happy to assist you with this.

We just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.

Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user
Mihaydom Purchased

Thank you for you’re support ,the problem is now fixed!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
crisza Purchased

Hi there,

I have a problem with Karma Theme. I would like to do a page “3 columns gallery” like this: http://themes.truethemes.net/Karma/portfolio/3-column but i can’t do it.

I haven’t page template “3 columns gallery” only “filterable gallery” but the effect is different. Moreover I try to do it with shortcodes but images are static and it isn’t possible a gallery.

How can i do it??

Thank you!!!

TrueThemes

Sure thing my friend, we’re glad to assist.

All Gallery pages within Karma use the “Filterable Gallery” page template, and comes with custom settings which allow for easy selection of column layout, image frame style, etc.

Full details outlined in this video: http://vimeopro.com/truethemes/karma-4/video/83664782

Full set of Karma training videos can be found here: http://vimeopro.com/truethemes/karma-4

If still experiencing any issues we are very happy to provide additional assistance.

Please submit any support questions as a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user
crisza Purchased

Thank you for your reply.

I do the instructions of the video and I can’t do it. The galleries haven’t transition with each other, like this; http://themes.truethemes.net/Karma/portfolio/3-column Mi website example is: http://www.elmiradordellobo.com/?page_id=756

What could be the problem??

Thank you!!

TrueThemes

Yes sure thing we’re glad to help. We’ll just need to log into back-end of your website to determine the cause for the issue and provide the solution.

Kindly use the links posted in our last comment to submit Ticket on our HelpDesk so we can gladly assist further.

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi TrueThemes!

You have created an excellent and flexible WP theme! I do have one question though. The site that I am currently building is not going to have any commenting features, so I’ve gone to great lengths to hide any GUI indications that comments should be present. After a lot of work, I am still unable to disable the small quotation bubble with the number of comments that appears underneath the post’s date. For example, see:

http://www.prosecutingattorneys.org/police-prosecutors-make-changes-to-comply-with-supreme-courts-ruling-on-cellphone-searches/#post-comments

Any help eliminating that button would be greatly appreciated!

TrueThemes

Sure thing my friend we’re very happy to assist you with this.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Kidly submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
rvicary Purchased

Hi,

Is it possible to change the size of the google map shown on the contact page?

Also, is it possible to prevent mouse wheel scroll on map?

Thanks

TrueThemes

Hi There,

We’re very happy to provide you with assistance.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of any error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Been having this problem for a while and it’s becoming an incredible annoyance and significantly decreasing productivity. Basically when inserting javascript or schema into the body of a page, it disappears after I hit save. Currently on version. 4.0.3. Please assist. If you tell me to open a support case I no longer have access as I forgot my password and I no longer have access to the email domain associated with the account.

TrueThemes

Hi There,

We’re very happy to investigate further and help provide a solution. At first glance it sounds like a possible plugin conflict as inserting inline scripts has worked nicely for us.

Please kindly send us an email at: info@truethemes.net letting us know your desired email, username and password. We will gladly setup your TrueThemes Support account and provide access to engage with our support team.

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi I would like to download the layerslider or revolution slider but it doesnt come up when I search it. I thought these plugins were free add-ons. Is there something I’m missing. Thanks

TrueThemes

Sure thing my friend.

Kindly follow the “Install Slider Plugins” video for complete instructions: http://vimeopro.com/truethemes/karma-4

Thank you :)

Default-user

Thanks for your quick response. It helped me solve my issue right away

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users
abcllc Purchased

First off, I would like to shout out about this amazing theme. Very flexible and endless possibilities of what you can do with this them. Works well with MegaMenu! I already publish two website using this theme and working on the third site.. Good Job TrueThemes!!!

I have a few question about the theme. 1. Am I going to get notification when theme update is available? 2. When upgrade the theme, am I going to loose the setting(color, font, background etc.) using the theme customization? 3. Can I use a custom image on the header background? If so, how can I do this?

Thank you TrueTheme! :)
TrueThemes

Hi my friend!

Thank you very much for your kind words! We’re so glad to hear that the theme is working out nicely for you!

As per your questions:

1. Yes update notifications are sent via email as soon as new version becomes available.

2. All settings within Options Panel (color, font, etc) will remain perfectly in tact during an upgrade. Will not lose any settings. The only time something gets lost is if a file within the theme has been updated. (ie updating the PHP code of one of the theme’s files)

3. We’re happy to provide details for this customization. Please use the links below to submit a Ticket on our HelpDesk so that our support team can gladly assist.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

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