I am on 4.0 and am attempting to create pages. When I create a page called “Custom Boats”, I want the page to be the child of Parent page “New Boats”, but sometimes when I create a new page it doesn’t show all of the preexisting pages from the Parent drop down in the page attributes section.
I’d appreciate any help. Thanks.
Hi There, we’re very happy to help.
We’ll need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.
Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.
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Cool theme you have here. One pre-purchase question. Is it possible for me to use the images (eg: guy1, hill1, tree, apple etc) provided in the preset revolution slider templates.
Thanks so much for your kind words my friend!
Yes the Revolution Slider displayed on the demo site was created using the included “example zips” that come packaged with the Revolution Slider.
The exact slider on demo site is included with the theme.
How can you set up the Blog Roll to show the entire article as opposed to excerpts? There is the option there but it doesn’t work!
We’re very happy to provide assistance. All of our Product Support is conducted via the TrueThemes HelpDesk.
Good Day -
I am having a difficult time finding the CSS code to change the font and color in the Utility Bar – The part that I’d like to change is the Page title. Please advise on the easiest way to update this.
When I submit the Purchase code, the message I get is that the account is registered under another user. But I forgot the email and password under which I registered…
How can I get in?
Sure thing my friend.
Simply click the “Forgot your Password?” link below the login form, or directly click the link below: https://support.truethemes.net/wp-login.php?action=lostpassword&redirect_to=https://support.truethemes.net
As I said above, I do not recall which email I registered with as none of the emails I entered is in your system…
Apologies for that.
Kindly send us an email at email@example.com and we’ll gladly set you up with a new account.
how do you make the content area of a page have a background image? I got the bg to have one in boxed layout, got the header and footer too but just cannot figure out how to get a bg image for the content area. I found out how to make it a solid color but thats it. I did check the forums and support site before asking here but found nothing. Thanks
We’re very happy to assist you with this my friend.
Please kindly submit a Ticket on our secure HelpDesk so that our dedicated support staff can gladly provide assistance.
I would like to use this theme to make a website with three menus, two horizontal and one vertical on the left. Would it be feasible to use your left nav page as a home page in order to achieve this? The left vertical menu will have to be visible in all the inside pages and posts of the website.
Yes the left-nav page template can work nicely for a homepage.
Making this left-nav visible on all inside pages will require that the left-nav page template also be used on every page on the website.
The blog and blog-post pages will not have the left-nav by default. Adding this will require PHP knowledge to build custom blog page templates.
Hope these details are helpful
I am experiencing a few issues with the way my site is rendering. In the blue-colored portion of the upper area of the landing page (above and around the slider box) there are splotches of pixelated lighter color and not a smooth gradient of blue shading up the box. This is actually happening on all of my pages and not just home.
There are also some strange gray shaded ‘effects’ underneath every picture box, the slider box and any separator line that I’ve never seen before.
Additionally, any time I’ve used a punctuation mark or special character in a word or any of my content, it’s displaying many special characters and not solely the one I’m using in that content.
Can you help? Very off-putting to see this in my site.
My url is http://htcstech.com if you’d like to take a look.
Please submit a Ticket on our HelpDesk so that we may replicate these items and provide the best solution. Please include details of the error(s) along with temporary login details to the website.
Pages of Store and Product does not present Sidebar. I’ve tested all the options but are not the same as the demo of the theme. What can be happening? I’ve tested with page templates with all available options and enter information in widgets to Woo but nothing.
We’re very happy to assist you with this.
We just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.
Hi. Quick question. How to setup portfolio section to have image groups hierarchy:
In simple words – we can see images in the grid layout but every image in the grid portfolio grid lead us not in to it bigger version but in to separate sub gallery wit group of images for particular project.
Sure thing my friend we’re very happy to help.
Please kindly submit this question as a Ticket on our secure HelpDesk so that our support team can gladly provide the details.
guys with the lightbox2 i use on my site works great however I cant put discripition for each image only for the first one, is there anyway i can do this in this lightbox? thanks.
We’re happy to provide assistance.
We just need to take a closer peak behind the scenes of your website to better determine the issue and try to provide a solution.
I’m currently looking to upgrade my hosting from a generic plan with GoDaddy to a managed WordPress solution from a company like WP Engine or Pagely. Most of these hosts cache their sites and serve them over a CDN.
I’m not an expert on those topics, so I wanted to double-check that Karma will run smoothly and the caching won’t present any issues with the theme or bundled plugins. Although I expect more great experiences with Karma , I know that sometimes caching can cause headaches. I want to be sure that out of the box karma will be ready to excel on a managed host that utilizes caching and other WordPress perks.
Are there any particular hosts you would recommend or suggestions for consideration when weighing my options for a managed WordPress host?
Thanks, TrueThemes! I’m looking forward to using Karma when I get setup on my new host.
Thanks so much for reaching out to us.
WPEngine offers an amazing hosting environment for Wordpress-powered websites. We’ve had much success on their servers and its the one we highly recommend.
You can reach out to our contact over there, Colin Dowling, by using this email: firstname.lastname@example.org – he will take great care of you.
Thank you so much TrueThemes! It’s reassuring to hear you recommend WP Engine and I especially appreciate Colin’s contact info
You’re very welcome!
I activated the option that the Menu is following while scrolling down a page. Since our logo is quite big, I would like to disable the logo in this menu bar. So on the top of the page there should be the logo (centred) with the menu and while scrolling down there should be only the menu without the logo.
How do I achieve that?
Yes this is indeed possible. Will just require small bit of CSS code.
Please kindly submit a Ticket on our HelpDesk so that we may see the menu in action and provide the best solution. Please include temporary login details to the website when submitting ticket.
Wow thank you for your fast answer! The website is:
test. lensbreak. com
Do I really need to give you Login or can you just tell me in which CSS/PHP file I need to change something?
All product support is conducted via our TrueThemes HelpDesk. We have multiple members of our company dedicated to supporting our products in the most professional and timely manner.
Please kindly use the helpdesk ticketing system using the links below to receive support for this and future support requests.
how can I display the “LayerSlider” or “Revolution Slider” in the featured area at the place of “Karma jQuery 2” slider?
I want to keep the fancy frame from the “Karma jQuery 2” slider, but replace the slider itself.
Thanks in advance!
Can I get some assistance on using the hooks.php file that comes with the theme so I can put AdSense in my posts and pages? There aren’t any instructions on how to do this.
Kindly use the links below to submit a Ticket on our HelpDesk so that we may learn more about the details you need and provide some helpful guidance.
I would like to float the image on JQuery slider 1 or 2 to the left instead of right.
Is there anyway to do that without touching the CSS or PHP files?
I am impatiently waiting
We’re very happy to provide you with assistance.
All product support is conducted trough our TrueThemes HelpDesk.
Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of any error(s) along with temporary login details to the website.
It would have been easier if you told me the class or id of the CSS i need to edit.
I have submitted a ticket regardless.
Hey there! I’ve got a question before I buy the item: Is there any section for adding custom css easily to the theme?
Yes Karma comes with a robust admin-options-panel that includes many items including a textarea for easy input of Custom CSS code.
Please feel free to give us a shout if any additional questions.
Which file should I edit the template for ajsutar category of news?
I want to adjust the position of date.
Please kindly use the links below to submit your question(s) as a Ticket on our TrueThemes HelpDesk so that our support team can gladly provide assistance.
Does Karma give the option of making a ‘sound clip’ for a blog post?
Yes, audio clips are a built directly into Wordpress as of version 3.6
Here are more details on how to embed audio into a Wordpress post: http://codex.wordpress.org/Audio_Shortcode
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