3672 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi. I imported ‘demo content’ to ge the look and feel of the original site. but it’s not the same. http://www.the-designroom.net/orthocare/

what am i missing?

Emac.

TrueThemes

Hey Emac,

Thank you so much for your Karma purchase.

The demo content is not an exact replica of the live preview site. There are many content pages used in the live demo site that are unnecessary for your installation. Instead we provide all of the primary pages that make it super easy to get a website up and running. (blog, contact, homepage, etc)

Please follow along the Karma Online Training Videos for step-by-step instructions on setting up and using the Karma theme:

Training Videos

If you run into any questions at all we are very happy to assist you. You can reach out to us directly by submitting a ticket on our HelpDesk.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers my friend :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Love the theme. Any plans to convert it to “responsive”?

TrueThemes

Hey my friend,

We don’t have immediate plans to convert to responsive layout however it’s something that will very likely happen in the future.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I want to buy these theme, but first need to know if the slider on the homepage is resizable. I need to embed a rate card box next to it, with my own code. Is this possible?

Thank you.

TrueThemes

Hi my friend,

Yes the homepage slider is indeed resizeable however this is not built into the theme by default. It will require some coding customizations to achieve your desired results. (most likely can be achieved with only CSS modifications)

Please feel free to give us a shout with any further questions.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m trying to pay for these them but is not accepting my payment options :( neither one Credit car or paypal ,,,,, please help i need to buy this theme as soon as possible …

Thank you

TrueThemes

Hi my friend,

We unfortunately have no control over the ThemeForest payment system however if you reach out to Envato/ThemeForest they should be able to get you all squared away asap.

You can contact Envato support via: http://support.envato.com/

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hey,

I have imported the XML doc as in the tutorial videos have done it, however, it just goes through the document with messages like “failed to import this” and the site doesn’t change at all. I have also noticed a lot slower response time since the upload of the theme on the site, could it possibly be timing out the upload?

Thanks for the help!

TrueThemes

Hi my friend,

We’re happy to have a closer look behind the scenes and help you to determine the cause of your issue.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

Default-user

I tried to create an account and submit a ticket first but it was telling me that my item purchase code was already registered with a different user, so I was unable to get into the HelpDesk.

TrueThemes

Hi There,

Very sorry to hear you’re having account setup issue. We are happy to manually create your account for you. Please kindly shoot us an email with your item purchase code, desired username, and desired password. We’ll get you all setup asap.

email us at: info [at] truethemes.net

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi – Very nice theme. I see you have a number of color options built in. You say mix and match, but if I wanted to set my own master color style to match corporate standards, would that be possible?

Also, can the height of the slider be changed easily? And can videos be embedded?

Thanks!

A.

TrueThemes

Hi A,

Thanks so much for your interest in Karma.

In terms of setting your own master stylesheet you can achieve this one of two ways. The easiest way is to simply choose na existing color scheme and modify it’s CSS file to meet your corporate standards. The other option is to use the Karma Child Theme (included for free with Karma) and create a whole new stylesheet which will override the look/feel of chosen color scheme.

As per the slider height, this can be done easily however it does require knowledge of CSS and depending on specific requirements it may require image creation.

I hope this information is helpful. Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

thanks found the answer above

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
skead01 Purchased

Hi there, thank you for a great theme! very impressed

I have a question regarding the way my posts are working…

I have a page that receives posts from a category and is setup using the template for a 2 column portfolio, it works fine in that it receives the posts, however is there a way to not display the entire post and “hide” some of it until the user clicks “continue reading” or something to that effect as the post extends very far down my page :)

Thanks again for such a great theme

Kind Regards David

TrueThemes

Hi David,

We are happy to look into this further for you.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I have already purchased the html version of this theme and I love it – however one quick question before I get the wp version – sorry if anyone else has asked – 86 pages of comments you need a search box just to view all the questions. Anyway my question is how compatible is this with woo commerce – have any users already tested it and are there any problems or glitches when using woo commerce with karma? Thanks

TrueThemes

Hi my friend,

Thanks so much for your Karma-HTML purchase and your interest in Karma-Wordpress.

Karma is not a WooCommerce theme as of yet so there will likely be some coding customization needed in order to cleanly use this plugin.

Many Karma customers looking for E-Commerce solution have used the Cart66 Plugin with great success: http://cart66.com

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello,

Hope you are doing well.

We are using a theme which has a version of 1.2 Now we jst got attacked by a Hacker and we lost our main index.php file. Will it be possible for you to send us over the index.php file or the 1.2 Karma theme?

We look forward for your response.

Thanks & Regards,

Kosta.

TrueThemes

Hey Kosta,

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello!

Can this theme support Chinese characters? I am comfortable with building sites with English but the website content will be presented in entirely in Chinese, as this is for my Chinese client.

Daniel.

TrueThemes

Hey Daniel,

Thanks so much for your Karma interest.

Karma does indeed support Chinese characters.

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
IADDIC Purchased

I have been using the Karma Wordpress theme and it has become my favorite theme out of the dozen or so I’ve tried, Not only is the theme appealing and the features generous, but the support is in a league all by itself. These guys are there to help and they do an awesome job! If you need an outstanding theme with great support then Truethemes is who you aught to be using!

Rich IADDIC Shelters

TrueThemes

Thanks so much for the kind words my friend! It’s truly a pleasure serving you and we’re so happy that you’re pleased with everything! You Rock!

Cheers! :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have the Karma wordpress theme installed, and it has really helped our business. We want to focus on putting out content for our customers, not spend hours upon hours coding; Karma’s intuitive interface and fancy widgets is as simple as it gets.

If I run into any problems, Karma’s Knowledgebase, tutorial videos and support team comes to the rescue! With their quick response times and knowledgeable team, we never have persisting problems.

Thanks for the work you do!

Jenny Core Tool Technologies

TrueThemes

You’re very welcome! Thank you for letting us serve you. You rock!

Cheers :)

  • Has been a member for 1-2 years
Hello, I am interested this theme, but I would like to change to Slider to Layer Slider available on CodeCanyon. Link: http://codecanyon.net/item/layerslider-wp-the-wordpress-parallax-slider/1362246?sso?WT.ac=category_item&WT.seg_1=category_item&WT.z_author=kreatura

Is that possible? If so, will you provide support to change it? Thank you.

TrueThemes

Hi my friend,

Thanks so much for your interest in Sterling.

We’re not currently available for customization work so you’ll need to implement this slider yourself. If you run into any theme-related questions along the way we can absolutely help you in the right direction.

Please note that the Layer Slider plugin is going under an overhaul by it’s author. They are re-building the admin section to make it a more usable plugin. Once this new version is released we plan to include as part of the default Sterling theme. Perhaps you can wait until the new plugin is released? (no date yet from author?)

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
cgscheer Purchased

Greetings,

I resized the slider, and some other frames, but the images I am putting inside of them are not showing the size I set them, but the size they are supposed to be according to the original design. I have tried thru the CSS , but no luck. Could you tell me what I am missing?

TY, CGS

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
dimiau Purchased

When I’m trying to install your theme, this is what WordPress gives me:

Installing Theme from uploaded file: themeforest-168737-karma-clean-and-modern-wordpress-theme.zip

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Any ideas how to fix it?

Thanks,

Dimitri

TrueThemes

Hey Dimitri,

Sure thing my friend. This is a common issue caused by trying to install the whole Download package rather than the actual Wordpress Theme itself.

Here’s an article from our KnoweldgeBase outlining how to fix:

http://bit.ly/PNp0aa

Cheers my friend :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
dimiau Purchased

Is there an option to create different main menus for different pages? Need to have one main menu for a home page (being a hub) and another main menu for other pages, thanks.

TrueThemes

Hi my friend,

This is indeed possible however it is not built into the theme by default. You’ll need to customize the theme’s code in order to do so.

We’re not available for customization work but if you’re in need of an expert coder we highly recommend to check out http://www.wpquestions.com – you can hire an expert coder to complete this coding task for very affordable price.

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Need recommendation for eCommerce plugin in Karma…. best, easiest? Thanks.

TrueThemes

Hey There,

Cart66 has been used by many of our customers with great success. You can visit their website at: http://cart66.com

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

Thanks…

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there, I noticed that my website has horizontal lines running across it when viewed on the iPad. Is there a way to fix that? Any help would be greatly appreciated. Thanks.

Btw nice theme.

TrueThemes

Hi my friend,

We’ve not seen this issue before but we’re very happy to investigate your website further and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, I have just purchased this theme and installed it. When I go to the site options I just get a blank page. I have tried in various browsers but still have the same issue. Any suggestions would be appreciated. Many thanks Phil

TrueThemes

Hi There,

We’re very happy to look into this for you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

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