3835 comments found

@TrueThemes Thanks for getting back to me.. I can understand your efforts and hard work. If someone steal my work i feel same too.. its just so bad to see someone stealing your work. They will pay for it one day. Can’t you take action on this guy?

Keep doing good work and lets eat hard earned money :)

TrueThemes

You’re very welcome my friend.

We’re not very worried about the pirated version of our theme. We could indeed track them down and get the site taken down but we prefer not to invite that type of negative energy into our lives. The universe will certainly take care of them :)

Thanks again for your encouraging words.

Cheers my friend :)

Hello TrueThemes Team,

You have plans for future development of newsletter wordpress plugin or you can recommend us some existing of Envato store that is compatible with Karma theme ?

Thanks

TrueThemes

Hi my friend,

We don’t currently have any immediate plans for the development of a newsletter plugin however it may be something we develop in the future.

We highly recommend using MailChimp for all of your Newsletter needs. MailChimp is a free service that makes it incredibly easy to run powerful newsletter campaigns.

All of our themes are fully compatible with the MailChimp Newsletter Plugin: http://wordpress.org/extend/plugins/mailchimp/

Please let us know if there’s anything else we can do to help.

Cheers :)

like the user “raeleenherrera”, i would also like to know how to make the logo larger without making the header bar look funny. there seems to be LOTS of space left over to work in, but if i don’t make my uploaded logo REALLY tiny, it stretches out the header bar and makes it have an extra solid bar.

thanks!

TrueThemes

Hey There,

Yes you can indeed upload a logo of any size you desire.

Depending on your specific requirements, you will simply add some CSS code to the ‘Custom CSS’ section of Karma’s Site Options Panel. This will enable you to adjust the height of the header area bar.

Here’s an article from our KnowledgeBase outlining details about how to customize the CSS of your theme: https://support.truethemes.net/?knowledgebase=modifying-the-themes-default-dimensions

If you need our assistance please kindly reach out to us via our HelpDesk so that our dedicated support team can assist you further.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

i am in the code editor now, but i don’t know enough about CSS tags to know what to change. can you tell me which tag to edit?

my code for the header:

/* HEADER /-------------/ #header .header-holder {background:#19292E url(../images/karma-teal-grey/bg-header-holder.jpg) 0 0 repeat-x !important;} .big-banner #header .header-holder {background:#19292E url(../images/karma-teal-grey/bg-big-header-holder.png) 0 0 repeat-x !important;} .top-block {background:#19292E !important;}

thanks!!

TrueThemes

Hi my friend,

We’re very happy to assist you.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

also, if this helps you out, here is my site:

http://www.privacycompliant.org/home/

as you notice, there appears to be plenty of room to expand the logo, but if i make it any bigger it starts to make that extra solid bar.

as you look at my site above – i would ultimately like the logo to just fill the rest of that gradient space.

thank you much

TrueThemes

(please see our note above)

Cheers :)

davida7 Purchased

Hello,

I really like the theme! I was wondering if you had any ideas for speeding up the reveal of the thumbnails within the gallery. I am creating a gallery with quite a few images on each page and I would like the thumbnails to appear as soon as possible with or without animation. I tried messing with stuff but can’t figure out a way to speed it up…here is an example of the gallery that I am working on: http://creativeice.com/main/beverages-and-luges . I really don’t want to use pagination because I feel a lot of users don’t go on to the next pages. So I know it will take a while to load the images on one page but wondering if there was any way to speed it up a bit. Any help would be appreciated!! Thank you

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hi – I am having a little trouble installing this theme to my site so please forgive me as this is all new to me.

I purchased this theme and downloaded the zip file. I then went to my wordpress portal, then to appearance, then themes. Next I clicked on upload, and as the site says, it needs .zip (which the file is). I find the file I downloaded from here and it grinds for ~5 mins and says “Are you sure you want to do this?” and has one hyperlink below saying “Please try again”.

Any advice?

Thanks!

TrueThemes

Hi There,

Absolutely no worries at all – we are here to help you :)

It sounds like perhaps your trying to install the entire download package rather than the actual Wordpress Theme.

Here’s an article from our HelpDesk which outlines more details about this common issue and provides instructions for the fix:

https://support.truethemes.net/?knowledgebase=theme-install-failed-the-theme-is-missing-the-style-css-stylesheet

Please let us know if there’s anything else we can do to help.

Cheers :)

FFFRa Purchased

Hi, since I’ve updated Jetpack to 2.0.2 I have an issue with the blog tumbnails in my home page (www.iltuocaveau). I deactivated every plugin and I found that this happens with Jetpack when I activate stats… can you help me? Thanks (PS: I use currently karma ver 2.7.1 but I’ve seen that with 2.7.2 is the same)

TrueThemes

Hi my friend,

We’re very happy to log into your website and help to provide solution.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

ThemeForest shows Dec-8th there was an update, but the description hasn’t changed. Is the new responsive version available now?

TrueThemes

Hey Brian,

We’ve submitted new files on Dec. 8th but they have not yet been approved. It can take up to 5 days for files to get approved so the new version should be available very soon. We will absolutely update the live demo site and product description once the new version has been posted. If you’re an existing Karma user you will also be notified via your Wordpress Dashboard when new version is available.

Cheers :)

Hi, Thank you for a great theme. We as some of the customers above would like to not only adjust the header layout that changed because of the size of our logo (see: http://laheatingairconditioning.com/ ) but also to insert a phone and license number in the header. Would help desk be able to help me with this or is this something we have to do on our own? Thank you!

TrueThemes

Sure thing my friend.

The header gets its height from padding on the logo so a larger logo will create a larger header. We can indeed instruct you on adding some Custom CSS to the Karma Options Panel and achieve smaller header.

Inserting a Phone and License number may require some theme customization that is outside of our Support but we’ll need more information so please feel free to send over the details and we’re very happy to take a closer look.

Please submit a Support Ticket and we’ll take great care of you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

I have installed Karma, but only see the basic Jquery Homepage and not the Jquery 2. I have begun to add content as well as make other revisions, but am concerned that if I try to reload I may lose all this work.

Also, am I missing something or are there other templates for Contact (i.e. Not crazy about the Iphone(would prefer to remove) or the Testimonials?

Thanks, Robert

PS: I also have several other start-up/beginner questions that I confused about or didn’t think were addressed in your various videos, but can’t seem to find a phone number. As a WP novice, I am pretty sure that a simple phone call would answer these much faster than through posting here. Is this the only way to get these answered?

TrueThemes

Hey Robert,

Thanks so much for your Karma purchase.

We’re very glad to help you out.

As per your questions:

1. All content, pages, posts, images, site options, etc are saved independently from the theme. All of these items will always remain in tact whenever upgrading your theme.

2. The jQuery2 Template is achieved by creating a new page and selecting the page template labeled “Homepage :: jQuery 2”

3. Any of the included page templates can be used as a Contact page. It’s really up to you as per your design requirements. (Perhaps right sidebar page template will be a good fit?) The Contact Form itself is created using the built-in form builder. Full details on creating forms is covered in the online training videos: Training Videos

4. We unfortunately do not offer phone support at this time.

If you require any further assistance please kindly reach out to us via our secure HelpDesk so that our dedicated support team can best assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

trivoit Purchased

Hey there. Wordpress 3.5 is out now. Can i update? Is it compatible?

TrueThemes

Hey my friend,

Yes we are running WP3.5 on our local testing environment and everything is running smoothly.

Cheers :)

If I want to have a website in two languages. How do I do that?

I saw this plugin http://wordpress.org/support/topic/two-languages-site but not sure how to install or whether again it will cause any problems with the Karma template.

I would plan to have on the top link the option to click on English or Portuguese. Can I add flags for each language and if so, how do I do that?

I’m also assuming that I will need to create mirror content in both languages, basically making two of each page. But, how will the system know which language to go to?

Thanks, Robert

TrueThemes

Hi Robert,

We highly recommend the WPML Plugin for multilingual translation. This plugin will enable you to translate your website into an infinite amount of languages and comes with a widget that includes a “flag dropdown” for language selection.

Karma has been optimized and is fully compatible for the WPML Plugin.

You can learn more about the plugin here: http://wpml.org/

Please kindly reach out to us via our HelpDesk if you’ve got any further questions at all. Our HelpDesk is the best way of communication.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

funzool Purchased

hi there,

just purchased this theme and import the demo content. however, my site doesnt look like demo shown, www.ex-foam.com any help?

TrueThemes

Hi my friend,

Thanks so much for your Karma purchase.

The included XML content is not an exact replica of the live preview site. There are hundreds of images, pages and posts on the live preview site and we do not want to overload your server with these unnecessary files that will ultimately need to be deleted.

The XML content includes a great “framework” to provide a great starting point and begin following the videos for building out your website.

Please be sure to follow along the online training videos, and please don’t hesitate to reach out to us via our HelpDesk if there’s anything at all we can do to help.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Is there any way to print out all 20 of the Page Layouts or the 100+ ShortCodes? I saw where you can click on View the ShortCodes, but not for the 20 Layouts. But, I can’t print out the ShortCodes. It would make it much easier to be able to have them printed out to look at as I design and build out the website instead of having to continuously click on each option and then preview. Are they located elsewhere?

TrueThemes

Hi Robert,

Please kindly use our HelpDesk for all of your product support needs. This enables our team to serve you most efficiently. You can sign up for your free account and submit tickets to engage directly with our support staff.

TrueThemes HelpDesk

Thanks so much my friend

Cheers :)

I love this template - it’s great! First time user and have been able to create a really nice site so far-and it’s been one day!!

One question though, I can’t seem to get the left nav layout like on the karma site. I have selected it on a few different pages on my site but it does not look like what is on the Karma site. I installed just as instructed in video tutorials on the site. Any advice?

Also I can’t seem to get the full length bar that displays the title like “Left nav”, any suggestions?

Thanks, keep up the great work. Well worth 40!!!!

TrueThemes

Thanks so much for the kind words my friend! We’re so glad you’re happy with everything.

We’re very happy to have a closer look at your site and help you resolve your inquiries.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

sarahkim Purchased

Hi. I purchased this theme about 3 years ago? and I have been modified and added things. It’s okay when I update wordpress core file But after 3.5 new version of wordpress updated, can’t create page and post. I deactivated all pulgins and still nothing. Has anyone have same issues reported?

thanks

TrueThemes

Hey my friend,

We’ve not had any reported issues of this error. We are running latest Wordpress version (3.5) on our local machine and Karma is running nicely with full functionality.

We’re happy to take a closer look and try to help you resolve.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hello there! I like your theme. I have a question: Would I be able to add Layer Slider plugin to the theme? I don’t see this option. If there is a way to do this, I’ll purchase this theme.

TrueThemes

Hi There,

Thank you so much for your interest in Karma.

There are not any built in functions for adding the 3rd-party LayerSlider Plugin however we do not foresee any issues with this. As long as the plugin is coded to proper wordpress coding standards there should be no issues at all.

You may want to reach out to the plugin developer to ask them if there are any special theme requirements before purchasing.

Please let us know if there’s anything else we can do to help.

Cheers :)

nguyenvuan,

I just tried Layer Slider because i wasn’t a big fan of the CU3ER thingy. Works fine.

http://whitefieldmedia.com
TrueThemes

Awesome.

Thanks so much my friend. Looks really great!

Cheers :)

I have checked kingneb’s website from above comment. On the left side at the very bottom, his site has a smiley face. My site has the same one: http://webcourier.ro . I am using Mozilla Firefox. How I can get rid of it?

TrueThemes

Hey my friend,

Please kindly check out this article from our KnowledgeBase for full details and instructions:

https://support.truethemes.net/?knowledgebase=remove-smiley-face-on-footer

Thanks so much

Cheers :)

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