558 comments found

Hi,

I’m experiencing some problems with the theme. 1. I can’t add menu icons, there is no css box to add the code into (e.g. menu-icon-home). There is nowhere to put it. 2. My product images keep disappearing fir no reason. Do you have any ideas? Otherwise the theme is ideal.

aligatorstudio

Hi,

1. There is a “Screen options” tab on top right corner of menu admin page (Appearance > Menus). Click on it, and the options block will scroll down – under “Show advanced menu properties” there is a “CSS classes” checkbox – check it.
This will make appear additional field in each menu item so you can enter names of css selectors, as described in documentation, for example “menu-icon-home” ...

2. I really don’t have a clue why product images are disappearing ( it obviously shouldn’t happen :) ). It’s hard to say what it might went wrong without at least the site address … Can you send it ?

Thanks

Hi,

Stupid question but what’s an easy way to tell please:

(a) which version of kauri I have installed; and

(b) which is the latest version?

Thanks!

aligatorstudio

Hi, Go to Appearance/Themes in your WP admin and click on Theme Details button. Next to the name Kauri should be version number. The latest version is 2.2.1.

Default-user

Thanks!

aligatorstudio

You’re welcome ! :)

Dear Sir/Madam,

I have buy your theme and use for our e-commerce site www.balikopiluwak.net, we use paypal payment system on payment gateways, but after we received order notification with using paypal for the payment, but the mony not turn up on my paypal account ?

We have many time to ask Envato support, but on their email, after we provide complate data, finally they can’t explain us about this matter

Would you please advise us regarding this matter ?

Regards, Gede Mertayas

aligatorstudio

Unfortunately there is nothing much we can do to help you with this issue. Please check the link we have sent you. There are some common issues with PayPal and WooCommerce explained there. You can try WooCommerce support forums as well.

balihols

Dear Sir/Madam,

Thank you for your effort and now our payment gateways system use paypal running perfectly…...

Warm best regards, Gede Mertayasa Alam Bali Agriculture http://www.balikopiluwak.net
aligatorstudio

We’re glad to hear you’re ok now.

Best regards !

2 quick questions: 1. Does v2.2.1 include stylesheet css entries for WooCommerce 2.x? I’m having the issue with the item descriptions not displaying properly in the WooCommerce description tag. see http://wordpress.org/support/topic/description-and-reviews-tab-not-showing-after-update for info 2. How about support for WooCommerce’s product galleries and featured images? I had this issue http://wordpress.org/support/topic/plugin-woocommerce-excelling-ecommerce-featured-image-not-an-option-on-product-page and had to add ‘product’ to the array in functions.php. I don’t normally like to touch php changes.

Any other items to look out for in an upgrade to Kauri 2.2? I just migrated from WPEC to WooCommerce.

aligatorstudio

Hi,

we copied original (latest) woocommerce.css and adapted in theme, so if there are some visual complication, there might be some conflicts with other plugins or something similar … Did you disabled WPeC and removed completely ?

It’s a bit hard to assist with these issues when we cannot access your site …could you please provide your site address so we can inspect these issues ?

Thanks

Default-user

I have disabled WPEC but I haven’t yet deleted it. My site is http://straitsgourmet.com

See http://straitsgourmet.com/shop/singaporean-dancing-chef-hainanese-chicken-rice-paste-5-pack/ for an example of a product where the WooCommerce description is not showing.

aligatorstudio

Thanks for the link …

Yeah, the problem is in outdated Kauri version (I see you have 2.1.3 version … and the current available is 2.2.1). The products page (catalog) is also not showing properly – the WooCommerce styles should be disabled by theme … And yes, the tabs are also affected with that.

You should update Kauri to latest version and probably most issues will be solved.

But before update, first backup all, in case you’ll have to revert back (hopefully not … :))

Cheers

Hi, there’s a new woocommerce out (v. 2.1.12). Okay to upgrade? Thanks!

aligatorstudio

Hi, we have updated WooCommerce to latest version and haven’t encountered any issue, however, we didn’t do the “in depth” test.

I believe there shouldn’t be any problems, but before update, backup all, just in case.

Cheers

Default-user

Thanks! I ran a test payment… works fine.

aligatorstudio

I’m certainly glad to hear that ! :)

This comes with ‘catalog’ mode for WooCommerce, correct?

I cannot find catalog mode in other WC installations, is it a custom feature of this theme added by you guys?

aligatorstudio

Hi,

no – the “catalog mode” you are seeing in theme demo is actually only product without price, so it looks like catalog only mode.

There is a plugin for catalog mode, available on Code Canyon – http://codecanyon.net/item/woocommerce-catalog-mode/6806913?ref=aligatorstudio

Cheers

Creative_Alien

Hmm…I cannot see this plugin in my installation yet catalog mode exists.

aligatorstudio

There is no plugin bundled with Kauri. Product appearing as in catalog are the products without the price set (in products admin). So, you can display products “as in catalog”, don’t set the price. However, this is not “real” catalog mode, because, usually there should be price …

Cheers

Hi, I am really interested in this theme but need to offer multiple shipping options depending on product combination. How does the theme calculate shipping? Can I add subclasses? Thanks.

aligatorstudio

Hi,

Kauri theme does not have any functionality regarding shop (shipping options, cart, checkout etc.) – that’s the WooCommerce plugin part. To learn about Woo Commerce functionality, please check plugin’s site – http://www.woothemes.com/woocommerce/

Cheers

Default-user

Thank you!

aligatorstudio

You’re welcome :)

Hello, Before I advise my client to buy this theme, I would like to know if main menu can be displayed before main slider on homepage? Thanks

aligatorstudio

Hi,

yes, the menu on home page is controlled by Home page blocks builder in Theme options so it can be placed before the slider.

Cheers

aligatorstudio

You’re welcome ! :)

hi mate , i would like ask one question. It´s very important for me solve it. i would like to disable the ranking stars when someone make a comment cause this gives a extra elegance to the page. A friend of mine helped me and hide the starts but the problem is that now although the starts doesn´t appear, the system says “you must put a score to make a comment”. could you tell me where i should change to disable the ranking stars, please? it´s the only thing i need to launch my website. thanks

aligatorstudio

Hi,

unfortunately the star rating system is heavily embedded in WooCommerce system and there is no easy way ( using WP hooks and/or filters ) to disable star ratings. It would be possible if someone would edit plugin files, but we don’t do plugins or themes customization.
Sorry for not being helpful.

Cheers

Default-user

ok thanks i have just had an alternative idea , thanks for your help.

aligatorstudio

I’m glad you did … :) Sorry I couldn’t be more helpfull.

Hi,

Okay to update to Wordpress 4.0?

aligatorstudio

Hi,

we have updated Kauri to WP 4.0 and haven’t found any issue. But we didn’t dig deep.
I suppose there shouldn’t be any issues. If so, please report to us.

Thanks

Thanks! I’ll backup then try one site later today & report back…

Hi…....... updated to WP 4.0 & all looking good. Thanks for your help!

aligatorstudio

Thank you for choosing our theme! :)

This theme used to have a widget area called “Top Shopping Cart” – I threw a social media widget in there instead of the shopping cart, I recently upgraded the them to go with woo rather then wpecommerce and the “top shopping cart widget is gone. Is there a way to get that back?

Hi there, this theme is currently outdated. Do you plan on updating the theme?

aligatorstudio

Hi,

There is no slider on this address (I guess you disabled it?) ...

And, the menu as dropdown appears only in mobile resolutions, but also, there ’s a setting in Theme options ( in General settings) to enable/disable dropdown for mobile …

Cheers

ChadMaestro

Hi. The tick box in the back end doesn’t work. Nothing changes. Is there another way of doing this at all?

Also I had to remove the banner because it was not scaling down to mobile sizes. So I’ve had to use a different slider.

aligatorstudio

Hi,

It might be that theme options css and js are not created correctly on save options. Please check if theme’s “options” folder, and files inside have write permission .

Cheers

DebbieA Purchased

We purchased 1.2 a few years ago and heavily modified it – http://petlandiapetcare.com/. Do we need to purchase again for the responsive version? And is this basically a start over framework or will the theme drop in with just the added css customization?

aligatorstudio

Since you purchased Kauri once, and since you’re using it for the same site, you don’t have to purchase it again, but simply go to your Envato (or Theme Forest) “Downloads” section and re-download it again.
Or, use “Envato Wordpress Toolkit” plugin (already in downloaded package) and upgrade Kauri. With this plugin, you can simply upgrade Kauri without uploading it again to live site (if you’ll upgrade it on live site.)

IMPORTANT : If you do that on live site, you will get responsiveness back, but, you will lose your modifications on live site.

If you’re going to upgrade Kauri on development site (local server), and make modifications, you’ll have to upload newly modified Kauri to live server.

I hope I understood well and answered your question to your satisfaction.

Best regards

Default-user
DebbieA Purchased

Yes, I understand. Thank you.

aligatorstudio

You’re welcome :)

hi guys ,i would like to ask you how you did this, cause i am going crazy, i have one product in different colours and i would like that my custumers could select the colour and after add the product for checking up. Like you did it here:

http://aligator-studio.com/kauri-woocommerce/shop/cosmetics/colorful-soaps/

how can i do it?, i have woocommerce plugin, and when i edit one product , and put colours on atributes , it doesn´t appear this box with colours, appears another fix box in additional iformation. Please I would be grateful if you could help me. Thanks for your time.

aligatorstudio

It has to be defined as variable product and you have to use attributes as variations. See this for more details: http://docs.woothemes.com/document/product-variations/

Default-user

thank you so much, i really apreciate your help again.

aligatorstudio

Happy to help :-)

G3rsh Purchased

Is there a demo xml file I can upload?

aligatorstudio

Yes – there’s a “kauri-demo-content.xml” file in theme root.

Simple question, complicated answer… I changed colors in theme options and cannot seem to change the colors of the buttons on the site from the burgundy/purple to another custom color.

Do you have another place I could check or custom css I could add to change color of all buttons to the same color?

Thank you.

aligatorstudio

Hi,

permissions need to be recursive – to apply to containing files and folders. Try to set that (there’s a option checkbox for that in FileZilla). You can make customization with Custom css, because custom css is being echoed in theme header directly, but theme options settings should work. If setting permissions 777 to containing files and folders won’t work, please contact us on themes@aligator-studio.com, with a small reminder.

Thanks

Default-user

I am sending you an email as directed, thank you.

aligatorstudio

I replied … :)

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