317 comments found

Does the theme support donation via payment gateways like USAePay and Authorize.net instead of Paypal….we bought the them but not able to integrate with our payment gateways….if the theme doesnot support payment gateways besides paypal …can we get the refund.

ThemeCanon

No, you will link out to your payment gateway. Please lodge your support questions from the account you used to purchase the theme. Theme Forest indicated this account has not bought the theme.

Regards, Theme Canon
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Default-user

thanks for confirming . we haven’t bought the theme yet. But another theme and now came to know that it doesnot support anyother payment ateway except paypal.

ThemeCanon

Our theme does not have a built-in payment gateway of its own so all payment gateway functionality must be added either by linking offsite like PayPal – or any other payment gateway that supports offsite functionality. For integrated payment gateway functionality our theme supports the popular WooCommerce plugin which on its own supports more than a 100 different payment gateways via extensions ( http://www.woothemes.com/product-category/woocommerce-extensions/payment-gateways/ ).

Regards, Theme Canon
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Need support about: Lenguages button and Donate button. Where I can find them or install them. Thanks

ThemeCanon

Hi, to learn how to set up the language menu please refer to the documentation (see section Menu Set Up). The Donate button is made using the option in Kause Settings > Header > Highlight Last Menu item – where in our case the last menu item is called Donate but could be anything you choose.

Regards, Theme Canon
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Problem with strong/bold font weight.. i can’t see difference with normal text.

how to fix? i changed css, normalize.. everything.. but nothing changes!!

please help me

ThemeCanon

Hi, have you changed the font settings in the appearance tab at all? We definatley have strong and b tags for bold styles as seen on our demo site. You don;t need to mess with the normalize.css file or any other css file for that matter. Send us your URL and describe what is suppose to be bold, so we can check it out.

Regards, Theme Canon
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zelatech

I only selected different font (LATO font) by theme settings. I didn’t change anything on css, i reset all changes and reverted to your version.

normal text and strong are the same thing, no difference..

ThemeCanon

what is your URL please.

Regards, Theme Canon
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Where do I change the widget-ized footer fractions? ie: from fourth, fourth, fourth, fourth to like half, fourth, fourth….

Thanks!

ThemeCanon

Please submit your support request from the account you used to purchase the theme with.

Regards, Theme Canon
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I updated the theme from really old version and it asks to upgrade Kause plugins

The following plugins need to be updated to their latest version to ensure maximum compatibility with this theme: Kause Core Plugin, Kause Shortcodes Plugin and Kause Widgets Plugin.

But it doesn’t show where I can upgrade them from, no links and I did a search on google to install them and nothing. Where do I get access to these plugins?

ThemeCanon

The updated plugins come bundled with the updated theme so if you have an updated version of the theme installed you just need to manually delete the old theme plugins – you will then be prompted to install the updated versions. Remember to backup your Revolution Sliders as deleting this particular plugin will also delete the content (sliders).

Regards, Theme Canon
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lucifer666

Downloading install package from /nas/wp/www/cluster-10644/drselhub/wp-content/themes/kause-child/inc/lib/plugins/kause-core-plugin.zip…

Download failed. A valid URL was not provided.

ThemeCanon

Hi, the plugins are buundled in the main theme not the child theme. You can see in your path that you are using the child theme still.

Regards, Theme Canon
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Hi. Great theme. quick question…want to use the kause_facebook_widget in the sidebar and show more than two rows of faces (which seems the default setting for the widget). Where would I change that and how? Thanks

meerkatn22

checked. It was fine til a few days ago. Revolution slider?

meerkatn22

Solved it. Had altered the wrapper width.

ThemeCanon

great news. Glad you got it

Regards, Theme Canon
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Greetings,

I love your theme. I’m just having problem with it. In the Kause Settings under general where it allows me to add “social links” for some reason I’m not able to add them.

I click add social link and the option to add one doesn’t pop up. I’ve tried this in both Safari and Chrome. Hopefully you can help.

Thank You

ThemeCanon

Hi, first thing you should do is to check your javascript console for errors as any error will usually interfere with the add new social link function. Javascript errors are usually caused by 3rd party plugins so if you have an error you should try and turn off your non-theme plugins. If none of this works please send us an email through the email form on the support page or our profile page so we can investigate further :)

Regards, Theme Canon
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Hello, and thx for this Great Theme :)

If i update my site with the last version of Kause (1.0.31), i lost all my setttings or other? Thx!

ThemeCanon

Hi, follow the export/import section in the documentation, it describes about how to save your settings during an update.

Regards, Theme Canon
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Default-user

Ok Thx again :)

Hello, I am interested in purchasing the Kause theme, however I need to be able to customize the header /menu area to have a white background. Is it possible?

Thanks.

ThemeCanon

Yes, you can change the background color for the header.

Regards, Theme Canon
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FMARC1 Purchased

How to upgrade Kause Theme when using a child theme? I tried to upgrade the main theme but it created a copy of itself and then said the child theme was broken.

ThemeCanon

You need to switch back to the parent theme, do the update and then you can switch back to the child theme.

Regards, Theme Canon
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Pre-Purchased Question

Is the theme supports multiple menus? One on top and one below the main menu or bellow the slider/header?

Thank you

ThemeCanon
Hi there, No not at the moment, We are considering releasing an update that will have 3 header areas for menus in the near future. This is something that we already have in our other theme: http://themeforest.net/item/trades-multipurpose-business-wordpress-theme/7623325


Regards, Theme Canon
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I am having problems uploading the new theme version.

The new folder to upload says: kause_v0m1r52k

shouldn’t it just be: kause that is what the current folder is on the server.

it won’t overwrite the existing folder. Do I delete the existing folder that simply says “kause”, and then upload the new named folder that says “kause_v0m1r52k”

ThemeCanon

Hi MyThemesDone, Thanks for notifying me of this. I have just uploaded a revised theme pack with the correct folder name, theme forest should approve it for download shortly. Sorry for any inconvenience.

Regards, Theme Canon
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brandama Purchased

Hi,

I’m having some issues integrating the theme with Woocommerce.

1. How do I change the number of items in the product grid? For some reason I only have 2, but in your demo it shows 2. Anyway, I am looking to have 3.

2. How do I enable breadcrumbs for products/subcategories/categories in woocommerce. It is missing in this theme.

Also, where is a detailed description of updating the theme? And is there, “Auto update checks and “One Click” theme updates?”

Thanks.

Default-user
brandama Purchased

Thanks for the quick response. For the next update can you add breadcrumbs?

In: themes/kause/woocommerce.php Add: <?php woocommerce_breadcrumb(); ?> On: line 16

It is very helpful for usability.

Default-user
brandama Purchased

I have another question. Is there a way for me to merge the author meta information (<aside class=”left-aside left fifth”>) with the general to display the author meta information horizontally?

ThemeCanon

Hi, you would need to edit the core templates and remove/merge the markup for the sidebar into the main column.

Regards, Theme Canon
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Hi there, I have two questions: 1. When you scroll through the gallery, is there away for the pagination to only scroll through the category selected? 2. Can the pagination loop within the category? Because sometimes you open the first picture and you cannot click forward, you can only click backwards.

Thanks in advance.

ThemeCanon

Hi, please send us an email through the email form on our profile page or from the support tab and make sure you include your URL so we can have a closer look :)

Regards, Theme Canon
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Hello, I’m trying to change the facebook widget to dark but can’t do it. I changed the code on the class-frameowrk-widgets.php to dark but it doesn’t work. Any other tips? Thank you. Also, the Twitter widget isn’t pulling my tweets. I entered the user name only. artworksfreedom

Thanks in advance. This is the url: http://artworks.staging.wpengine.com/

ThemeCanon

Hi, please send us an email through the email form on our profile page or from the support tab and we will have a closer look.

Regards, Theme Canon
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designhousegroup

So sorry, I meant to send this to another theme.

rciavatta Purchased

Please, please! Do add the ability to choose custom thumbnail on the download section. It would be SO much easier for people to visualize what items they are downloading :)

Thank you!

ThemeCanon

thanks for your suggestion, we will take it on board.

Regards, Theme Canon
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Hi,

The theme looks for me, but before I buy it I would like to know if I can insert an events widget or section to the front page. Is it possible?

Tamás

ThemeCanon

Hi, yes Kause is compatible with The Events Calendar plugin which lets you manage events. Kause has both an event block that you can insert using the pagebuilder and The Events Calendar comes with an events widget that you can insert in sidebar or using the widget pagebuilder block which allows you to have widgets in column layouts.

Regards, Theme Canon
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