ThemeCanon

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350 comments found.

How do I change the blog category page to show full articles rather than excerpts? I’d like to use the <-more-> shortcode instead of having it cut off at a preset number of characters.

Hi, please open a support ticket at our support forum.

Regards, Theme Canon
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Hello! I installed this theme on a site a while ago, haven’t updated since v1.0.27. What’s the best way to update to the latest version?

Hi, you can either use the Envato WordPress Toolkit that comes bundled with the theme to update or you can simply redownload the theme from ThemeForest and reinstall the theme and its plugins. If you need more detailed instructions feel free to open a support ticket at our support forum.

Regards, Theme Canon
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I want to make a splash page that contains little information and the link 2 for 2 Site home page depending on your choice. Let me explain: I will have a home page with a few pictures, little text and especially the 2 links that lead to the Italian home page or to the English home page: it can? I tried, but despite not having specific items within this page, also continues to show me the articles and do not understand why? I can make a page before the home page without articles? Thanks a lot. Best regards. Bruno

Hi, please open a support ticket at our support forum.

Regards, Theme Canon
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I did it, but

“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”

I’m working on this site without money, it is a non-profit organization, in the time that I can dedicate. The content I received them last month alone, since I bought the theme has been a long time but I had got to really work on it. There may be the possibility of having a solution to the problem?

Hi Bruno, sorry for the late reply over the weekend.

You should try and create this page as a “placeholder” page template that links to the pagebuilder. The placeholder will hide the default site menu and only show what is in your pagebuilder template (no header & footer). Then in your pagebuilder template you the blocks you wish to create the layout your after.

See our docs in regards to placeholder pages and using the pagebuilder: http://themecanon.net/docs/kause/

Regards, Theme Canon
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tybrid

tybrid Purchased

I have been trying to remove or modify the blue banner that comes with the demo of The Kause Charity theme that says, “Over $125,000 raised… I assumed it was in the Pagebuilder and can see a section there which I assume is where to change but nothing happens. Also, right under there, is a Donate Now button which we also cannot remove or modify. We built this for client but they are not setup for Donations at this time so need to disable or hide and maybe re-activate at later date. How do we moddify or remove these items. BTW, I watched all the tutorial vidoes and Pagebuilder but still cannot do. Thanks….

Please advise as have spent many hours trying to figure this out. Notice the Banner screenshot show what we actually want it ti say but website banner shows the demo content.

Thanks

Hi Tybrid, Sorry i can’t see any screenshots that you mention. This is in the pagebuilder template for home page, the banner text and donate buttons can both be updated in the same “Supporters” pagebuilder block. See link: http://take.ms/W2GFJ

You mention nothing happens when you change this. Are you saying that the pagebuilder template is unresponsive when you make a change and hit save?

Regards, Theme Canon
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tybrid

tybrid Purchased

Hi thanks for prompt Response, that is actually where I tried to modify but it was not saving. I did not attach screenshot cuz this is a public site. I tried to submit a ticket to your support but looks like my support expired last month. The Support section of the Pagebuilder we tried to modify and it shows the changes we made in the Pagebuilder however, the changes do not save or reflect on the website. We ended up going into the code and modifying…

I know this sounds silly, but were you updating the right pagebuilder template?

Regards, Theme Canon
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Hi, is this theme compatible with WordPress 4.5?

Hi, we have tested Kause with WordPress 4.5 and there are no known issues so you should be safe to update :)

Regards, Theme Canon
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Tab Pages problem when edited by not Administrator

Hi,

I know my support has expired, but this is a very big problem with your theme. If anybody else edit page that have tabs on them, the theme or wordpress strips the tabs header information and the tabs are not working anymore. Please see the the code I have copied from the revision panel.

I have removed the opening bracket ”<” on the tabs in order to display the code

Original Code:

li class=”active” data-tab=”tab_id-tab1”>Services

li data-tab=”tab_id-tab2”>Explore Your Talents

li data-tab=”tab_id-tab3”>Discover Your Options

li data-tab=”tab_id-tab4”>Pursue Your Career

li data-tab=”tab_id-tab5”>Links & Tools

li data-tab=”tab_id-tab6”>Contact Us

Code after the tabs are edited and updated by an Editor:

li class=”active”>Services

li>Explore Your Talents

li>Discover Your Options

li>Pursue Your Career

li>Links & Tools

li>Contact Us

I hope this is considered a serious problem and I can get assistance on it instead of the answer that my support is expired.

Best regards,

Kamen

Hi Kamen, I have just retested the Tabs markup on our testing server and it is working without problems. I also tried switching between Visual Editor and Text Editor which can sometimes affect markup but this did not reproduce the issue you are having. We would love to work with you to try and debug this issue that you are experiencing but you will need to renew your support package. Once you have done so please open a support ticket at our support forum.

Regards, Theme Canon
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Hi,

Thank you for looking into that. I am trying to determent where is the problem is a problem with the theme, server, WordPress or anything else. Did you edit the pages with tabs as an Editor after the page was created by an Administrator?

If you can’t replicate the problem what do you think it is. Buying additional support will make sense only if it is a problem with the theme. If it isn’t problem with the theme it will not making much sense, since the theme is with my client …

I have bought so many thing from you and I am keep pushing my clients to buy themes from you. Look at my account … This is really frustrating … sounds like extortion to me …

Kamen

Hi Kamen, I have created a page as an administrator and then tried to edit as an Editor and same thing – Tabs are working without a problem on our end. Whether or not you want to make use of our Support service is completely voluntary. If you would rather that someone else helped you we recommend looking for a freelancer at studio.envato.com.

Regards, Theme Canon
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Hi. Are you aware of any issues with the pagebuilder since WP 4.5-4.5.1? Since one of the recent updates, the ability to use the Pagebuilder has disappeared, but not sure exactly when. Any suggestions?

I tried that, but that didn’t work. I also deactivated the theme and then reactivated it. I get this message: “The following plugins need to be updated to their latest version to ensure maximum compatibility with this theme: Kause Core Plugin and Kause Widgets Plugin.” But there is now place to update those plugins. How is that done?

I deleted the theme and reinstalled it and that seems to have allowed me to make the updates.

Hi Alitraeps, We have tested again and do not have an issue with the editor in 4.5.1, see here: http://monosnap.com/image/gMTc4PBer8GKCjwAOYbSOgXMdT6jNh#

Can you please lodge a ticket in our support system and include your site and login details so we can take a look. https://themecanon.ticksy.com

Regards, Theme Canon
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Issue with visual editor? (Seems like it’s only possible to edit a page with the text editor now.) Is this an issue with 4.5.1?

Hi Alitraeps, We have tested again and do not have an issue with the editor in 4.5.1, see here: http://monosnap.com/image/gMTc4PBer8GKCjwAOYbSOgXMdT6jNh#

Can you please lodge a ticket in our support system and include your site and login details so we can take a look. https://themecanon.ticksy.com

Regards, Theme Canon
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In the end, I had to delete the required Kause Shortcodes plugin and force it to reinstall a fresh copy. That worked.

Glad you got it working again :)

Regards, Theme Canon
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Just downloaded the updated theme files. Your documentation says the current version is 1.41 but the version I just downloaded says its version 1.0.41. Are these the same?

That is a typo, your version is current.

Regards, Theme Canon
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I like this theme, BUT I like the header options of “Hairdo” theme.. Since they both have page builder and admin for constructing header, Is it possible for me to configure the header for this like Hairdo? search element in menu also?

Hi, I’m afraid that Kause does not have the same header builder that Hairdo does :)

Regards, Theme Canon
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