I accidentally purchased this theme twice. I only need one license. How do I go about obtaining a refund for one of the purchases?
Thank you for purchasing K-BOOM Theme,
For refund, please contact envato, I’m not able to make a refund.https://help.market.envato.com/hc/en-us
hello.Having trouble getting Audio to work…
Is there anyway to post audio on main page without it being included on the left side ALBUM? It seems when I post audio, I have to include album art and it goes on the album. Or if I include an album with songs, I dont want all of them to appear in the song list on main page. How can you select what goes where?
Unfortunately you have to create an album first, just then you can display it… If you have any other questions, please do not hesitate to contact us!
Hi, a web developer set this theme up for us, however we can’t get video to display on any internal pages or the blog, we’ve tried different embed codes, 2 different plugins but nothing works. I emailed you last week but still haven’t heard back, can you reply please.
To receive support, please log in with the account that you purchased the theme.
This is the problem, another developer set it up, so they bought the license for it. I would just buy it again and update the theme to see if that fixes the problem, then ask for support if not. But they didn’t use a child theme, so I’m worried they may have changed the main theme files. What would you suggest we do in this situation?
Ah, don’t worry, i think were going to redo the site now anyway, so not an issue if we go that route
Please download the last version of the theme, and everything will work perfect.
The template does not work with the new version of wordpress, I have spent the money for nothing, when I try to assign an image to the portfolio this is uploaded to wordpress but not up to the item created in the portfolio. ! I am very unhappy with the theme!
An update will be available by tomorrow, thanks for understanding and patience.
i have a problem with the slider. Only 5 slides are shown. I created a slider – named it “homepage” – added 7 slides but only 5 are shown. Can you please help? Thank you!
The theme was updated on 21 March, and now it should work up to 10…
Purchased K-Boom template 122 a few days ago, using WP 442, and having issue uploading to portfolio or creating a slider, slider links work but photos dont display… Need help ASAP… tried reinstalling WP and Theme with no luck
The theme was updated, and now everything should work perfect. Just download the last version of the theme, and re-upload it to your website.
If you need any help, please do not hesitate to contact us!
I got a email about a new version of the theme, but the changelog is not updated. Could you please update it so I can see what files etc have been updated..
We;ve just updated the changelog on theme page…
-FIXED: All issues occured after Wordpress 4.0
-FIXED: Some visual bugs
-FIXED: Lots of other functionality bugs
Hi, I Upgrade to the latest version and does not work the button to upload image in a post image format. Could you help me?
Mh… this is strange, maybe you are using any other external plugins which may create conflict? Please leave me your login details via my email, and I will look over it to see what’s going on.
Hello! You could spend your email address and sending the data you request me? thanks
Hello! Send the information requested access. You got it? Please I need an answer and the theme to function properly. Thank you
Sorry larietto, I didn’t get it.
Could you please send it to firstname.lastname@example.org? He will help you with your problem.
I sent back the data to the requested mail account. Thank you
Thank you !
I’ll get back to you as fast as possible.
Hi! Been very happy with this theme.
BUT, I have a question as I can’t seem to locate how to do this. But the headphone icon that drops down over the album picture on homepage. HOW can we just make the image clickable to album and no image dropping down?
Is there an option to do this? Thanks!!
I’m so glad to hear that , unfortunately this feature isn’t available, and it should be done through the code, and it’s pretty not recommended, because then you cannot upload the last version of the theme anymore…
If you have any other questions, or need any help, that stand beside the scope of this theme, please do not hesitate to contact us
Just did a update on the theme and now my slideshow is not showing up
I fixed this issue but was unable to delete this comment
It’s alright , if you have any other questions, please do not hesitate to contact us.
How can you remove the Audio player box on the home page a replace it with the soundcloud player box with out going to have to edit the .php files
Please contact email@example.com and he will guide you step by step.
I bought the K-Boom template and has trouble climbing the images in the slide and the portfolio. No work load. Can you help me?
please send an e-mail with your website URL and some login credentials to firstname.lastname@example.org and he’ll have a look.
I’ve installed the theme. WP version 4.5.2. The slider IS NOT WORKING! I even downgraded to 4.4.2 as theme details says that it supports up to that version. Please help!
please send your website URL and some login credentials to email@example.com and he will take care of you.
Same problem of alishermusic…I sent you a private mail with login credential to fix the problem…Thank you!
Thank you leoapples8,
I’ll get back to you as fast as possible
Hi…any news? Please
Please download the last version of the theme and everything will work perfect.
The theme is not working…You should release a new and updated version thanks
As soon as we fix this problem, we are going to send you a fix.
Hi Holobest Team,
I have a problem with image metabox in the theme, I can upload images through WP upload pop-up but they doesn’t show up. This is the same in every custom post type of the theme.
Could you please help me to sort this issue out.
Can you please let me know if you are using the last version of the theme? Look forward to your reply!
Hello. I purchased this theme and have imported all of the xml related sample site files. I’m trying to setup the slider like on your sample site but all that shows up when the slider is activated are the navigation arrows and the caption; the picture never shows. How can I fix this? Also, can the slider be replaced by revolution slider or nivo slider? I’d like to include a video in the slider in the same location, but the slider you provided doesn’t handle video.
I used the author support email 2 days ago and got no response, so I hope this works better. Thank you.
Thank you for purchasing K-BOOM theme,
Can you please leave me your website URL and LOGIN details, via my email so I can see more detailed whats going on?
Look forward to your reply!
That’s unnecessary now. The site I’m building is time critical and since two days passed without support from you I have already moved on to another theme. I may request a refund from Envato due to the theme not functioning as advertised and the lengthy waiting period for a support response. Thanks for your time.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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