148 comments found

anafotos Purchased

Hello! I just bought the theme and I like it very much. I am having some problems customizing it due to my lack of experience… I submitted a ticket on the support forum but haven’t had an answer yet. please check my ticket so I can continue working on my theme. thanks

vamtam

Hi Ana,

I just answered your ticket.

Regards: Vamtam

Hi, a pre-purchase question: Can the background on the apple slider be transparent or an image, instead of white or what is shown in demo? I am comfortable with css and can edit to what might be needed, if control panel does not have this option. So just want to be sure the slider has that potential for transparent background or image. Thank you in advance :)

vamtam

Hi mate,

Hi, yes, this is possible. Feel free to open a support ticket (http://support.vamtam.com) in case you need any assistance.

Regards: Vamtam

siloasso Purchased

I have change the language to “fr_FR” in the file “wp-config” but your theme stays in english.

How can i change the language please ?

Thanks a lot !

vamtam

Hi mate,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

Hi, I´m getting error on vantams options page from helpers/base.php something from line 258 when saving. Thanks.

vamtam

Hi There,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

Hello i would like to buy this theme. But i have a few questions.

1. I observe in your demo, that there is no sidebar provision for HOMEPAGE ? 2. Also, can the slider size be decreased without affecting the responsiveness of the theme?

vamtam

Hi mate,

1. You can have sidebars on any page including homepage.

2. You can change the height of the slider from the Admin Panel and this does not affect the responsiveness .

Regards: Vamtam

Good morning, I purchased this theme. How do I create the portfolio page? I saw that is possible copy the code from various examples that are in the preview. Where is pasted? Thank you.

vamtam

Hi mate, I would recommend you to import the dummy content . Here is an guide: http://support.vamtam.com/solution/categories/2296/folders/7693/articles/2598-how-to-import-demo-content-and-widgets-

Regards: Vamtam

Good morning, I purchased this theme. How do I create the portfolio page? I saw that is possible copy the code from various examples that are in the preview. Where is pasted? Thank you.

vamtam

Hi mate,

I would recommend you to import the dummy content . Here is an guide: http://support.vamtam.com/solution/categories/2296/folders/7693/articles/2598-how-to-import-demo-content-and-widgets-

Regards: Vamtam

Hello, i cant seem to install the theme, its showing the “White screen of death” (blank) . i checked all permissions of the files and folders, still its showing blank even when i click ‘preview’ from the appearance menu.

Can you please check on this?

Also, how to make a custom shortcode in the theme? I see that this theme is having a custom framework and lists each shortcode code in seperate php files ?

vamtam

Hi There,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

Just bought your theme how do you import demo info from the demo shown on theme forest. also the video demo link in your read-me file is not referring to this them but some other theme.

vamtam

Hi mate,

Actually we replied yesterday. Please check your spam folder :)

Regards: Vamtam

Default-user

Did you send it to ggrier or pgrant please send it to pgrant. Thanks

vamtam

Done

How do you change the hover option to allow the images on the theme to be colored and then when you hover then it goes to black and white, instead of the image being black and white and when you hover then it changes to color. Thanks

vamtam

Hi mate,

Please open a ticket as it is a bit difficult to track the conversation here :)

Regards: Vamtam

Gustavov Purchased

5 Days since I bought the theme and it is still not working.

I can’t believe this.

vamtam

Hi mate,

You have an issue with your hosting . I am trying hard to fix it. Please bear in mind that the theme have nothing to do with the hosting :) and it is not our duty to fix the hosting issue. We are just being kind :).

Regards: Vamtam

jeanius Purchased

Hi, I just tried downloading the theme again from my downloads and the filed downloaded says Kelta but once unzipped inside is the Adept Style theme zip. Can you please fix this ASAP ?

vamtam

Hi mate,

I just uploaded the new files. I suppose they will be available for download within 12 hours.

If you email us we can sent you the theme’s files right now.

Regards: Vamtam

vamtam

Hi there,

I just checked, it ready for download already. :)

Regards: Vamtam

Hello. I’ve question about site translations. In description you mention, that theme is translated to some languages. Is it possible to manually switch web language by end user (via flags or languages shortcuts)? I ask, because I don’t see this functionality in demo preview.

vamtam

Hi mate,

You will need a plugin for that purpose . WMPL is the most popular. The theme is translated but you cannot have more than one language out of the box.

Regards: Vamtam

Hi, i tried to sign up on the support site but i didn’t recive any email with pass yet.

I need i little support, i’d like to have the top menu always open, what i have to modify?

Also, is possible to hide the “theme update” message in the dashboard?

Best regards, Luca

vamtam

Hi Luca,

Thanks for purchasing! We will try some quick fixes and i will let you know.

Regards: Vamtam

vidal Purchased

Hi there from http://mediageni.com/ I was wondering if it is possible to have my portfolio items show up in the regular rss feed?

vamtam

Hi, add this code either to functions.php or to a child theme:

function myfeed_request($qv) { if (isset($qv[‘feed’]) && !isset($qv[‘post_type’])) $qv[‘post_type’] = array(‘post’, ‘portfolio’); return $qv; } add_filter(‘request’, ‘myfeed_request’);

Please open a support ticket (http://support.vamtam.com) if you have any problems.

vidal Purchased

help me please!, I’ve submitted a ticket

vamtam

Hi mate,

What is the number of the ticket?

Regards: Vamtam

I’ve tried to create an account at the Vamtam Help Desk and its not working, I can’t even log in or re-set my password, total waste of time.

Can you just tell me how to install the slider from Homepage Layout 3? Its defaulting to a slider that is not even in the homepage layouts.

The site is built, tested, client approved, now they are just waiting for the correct slider. Please respond. Thank you

vamtam

Hi there,

Thanks for purchasing!

This is slider style “fade”. You can change it from the slider options just bellow the text editor.

Regards: Vamtam

I have already done this. I changed the Slider Style to “fade” and nothing happens, same exact layout as I had before. I’ve tried every slider style and nothing works.

What do you suggest I do?

vamtam

Hi there,

Please provide admin credentials and i will have a look. I would suggest that you open a ticket :), unless you want to make them public :).

Regards: Vamtam

I sent the credentials. Ticket #3895

vamtam

Answered.

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