An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, vamtam, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from vamtam:
What support do you offer?
All Vamtam themes, comes with extensive documentation and video tutorials that help you install, set up, and edit your theme and you don’t even need a lot of wp knowledge or programming skills like js, or php.
Vamtam provides theme related support via our Help Desk, knowledgebase & video tutorials. We may request you to e-mail us your login and ftp details when needed, in which case we will communicate via tickets to protect your confidential details.
Our general support hours are Monday to Friday, 0 – 24h. During this time, we can generally provide feedback on any support queries within 6 – 14 hours, whilst we will also commit to answer any queries during weekends and holidays within 24-36 hours.
Extent of our support
All of our items come with free support, and we have a dedicated support team to handle your requests. We only cover support for our themes, and cannot provide general WordPress support that isn’t related to our themes. For general WordPress support you will have to use Video Guides for Beginners and www.wordpress.org/support We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to get support?
We would be happy to help you determine the cause for any issue you have.
Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
In order to access the Help Desk the support team need to verify that you are our customer.Please log in to your profile in themeforest.net and visit this link:
You will see a contact form on the right hand side just bellow the “social profiles”
Please send a message from the contact form.. Once we verify your email, you can email us or open a support ticket on Vamtam Helpdesk.
Thanks so much
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.