An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by vamtam

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from vamtam:

How to Get Support

What support do you offer?
All Vamtam themes, comes with extensive documentation and video tutorials that help you install, set up, and edit your theme and you don’t even need a lot of wp knowledge or programming skills like js, or php.

Support Channels
Vamtam provides theme related support via our Help Desk, knowledgebase & video tutorials. We may request you to e-mail us your login and ftp details when needed, in which case we will communicate via tickets to protect your confidential details.

Support Hours
Our general support hours are Monday to Friday, 0 – 24h. During this time, we can generally provide feedback on any support queries within 6 – 14 hours, whilst we will also commit to answer any queries during weekends and holidays within 24-36 hours.

Extent of our support
We only cover support for our themes, and cannot give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support. If you need some features not provided by Vamtam framework and the theme, feel free to contact us and we will find customized solutions for your problem. Our development department offers development and design services on the top of Vamtam Framework, so if you need some work outside the scope of the theme and framework, do not hesitate to submit a job proposal.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to get support?

Hi There,

We would be happy to help you determine the cause for any issue you have.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order to access the Help Desk the support team need to verify that you are our customer.Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form.. Once we verify your email, you can email us or open a support ticket on Vamtam Helpdesk.

VamtamĀ  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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