This author's response time can be up to 1 business day.
I can’t see in WP where I can change the color of the website.
Your theme was bought by someone else and my client is upset because the person person who bought this theme do not respond on the phone and email.
What can we do?
Please login with your purchased account.
Your theme was bought by someone else and my client is upset because the person who bought this theme do not respond on the phone or email. What can we do?
you can see your theme in their portfolio. go to youonline.ro
and we are speacking about elenapanait.ro
they do not provide us the arhive of the theme…
under the footer, there’s additional character A that is right next to the copyright symbol. i have been looking for this A to delete it but I cannot find it. please help!
It might comes from one of your plugins. Try to disable all plugins
i did but it is still showing that A character
Provide URL of page which has issue please.
Check your footer text in Theme Setting > Footer. It’s your text. There is nothing added by theme itself.
Thanks! I just want a confirmation from you because I switched hosting companies. The file that I need to edit is screen.css right? Why is it that with my new hosting company, the screen.css is showing the template and not my file? Please advise. Thanks!
When using video background, after video ends there is only blank screen. Is there a way to make homepage go back to background photo when video ends.
Currently It doesn’t support that. I will consider to add it into the future if there are many requests from customers.
I would like to add the Like button using the jetpack plugin, but the Like button seems to be erroring due to the theme. Here is the error,
Uncaught TypeError: Cannot read property ‘length’ of undefined
(anonymous function) likes-rest.js?ver=20140227:75
I checked with the folks at JetPack, but after switching to a default WP theme, the button displays just fine. Do you have a work around or a better method to add a like button to the media pages?
The plug in works when using the WP default theme, so the issue is with the JetPack Like plugin working with the Keres theme. I will contact them again.
Full screen slide can not display Chinese,see it here
Could you send your Wordpress account and FTP detail please. I will have a look.
Yesterday I upgraded from Keres 1.3 to 2.3 as I was having issues organizing my galleries. Since then the issues I’ve been having are that I cannot change the background image in my blog from the default one (tried theme settings>blog>archive background image but that’s descriptor is staying stuck at my old background image prior to the upgrade and is not displaying either). My other issues is that in Keres 1.3 when using the fullscreen gallery my images that were vertical would fit in the screen where the landscape images cropped to the edges, this is no longer occurring in 2.3.
I was able to fix these issues with editing a little bit of the coding. However another issue I’ve found is that the text content for any blog posts does not cover the entire text area
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Also provide URL of page which has issue please.
I was able to fix the issue myself last night which is why you were unable to see the issue. The issue was the screen.css’s content wrapper had a fixed width of 480px instead of 700px.
Maybe now you can talk with me, anyway you could tell me that you can not help me unless I buy your theme. Your theme was buyed once from other customer for my client. I can tell you that your buyer uses graphic theme to 2 clients and I do not think he bought it 2 times.
Sorry describe your issue in detail please.
My problem is: I can not find the button in the wp admin meniu, I want to change the theme color, theme fonts etc. In the manul says: Theme Setting > Font and select the font from “Header Font”, I can not see any font…
Please check “gg_font…” file in theme /cache folder. It’s broken or missing on your server.
there are all there and working, i can not acces the admin panel of your theme, because i can’t see it in wp admin panel, if you need i will give you details to connect to the site. I can’t change anything.
You can’t see Wordpress admin panel of theme admin panel?
yes, i cant’ see the theme admin panel, where should i send you details ?
all info are sent via email.
Hello, any information ?
I can’t get any email from you. Please send it again using my profile form mail.
message sent from contact form: Your message was sent!
There is no email fro your account “VoltzRo”. I checked it twice and I can’t get any message from you.
Did you send it from this page http://themeforest.net/user/ThemeGoods ?
yes, I used that page.
I can’t get any email from your account. I search through all my gmail inbox but couldn’t find any message from you.
give me your email adress on one of my accounts: skype id voltzro or mess id voltzro
email sent about 3 minutes ago. regards.
Hi, great Theme. Thanks! I’m trying to get the trying to get the WP-built in Audio-Player to work, but no luck. I want to have a couple of Audio-Files on one Page. Any Ideas?
It is actually worse. If I add a media file, the gallery background stops working. Blank image. But the player doesn’t show either.
Nope, doesn’t make a difference.
I get a bug with the news and your theme.
I cannot see the news page 2 or 3 or 4 of my website,
it allways get back to the page 1…
thanks in advance
it s only with the homepage, but under the page /news it s working properly.
ok, i sent it. please let me know
THANKS!!! it s working!
You are welcome
Btw, Could you help me rate for the theme please?
Thank you for this beautiful theme. I’m running into some issues with the homepage:
1) Logo: When I upload my logo, it messes with the position of the ‘Close’ button on the menu. You can my website here to see what I mean: www.lovefromgroundzero.com
2) Is there a way to prevent the file name of a photo appearing in a fullpage gallery? Right now we have a gallery on the home page and the file name appears at the bottom left. As a poor makeshift solution, I’ve changed the names of all the photos to a ’.’ so you will see a period on all the circulating images.
1. Please update to the latest version of theme. It should fix your issue.
Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.
2. Open Theme Setting > Gallery Portfolio > Enable/disable image title and description
I just bought your theme because it looks very nice! Love it.
I want to have a YouTube video on background of my homepage but I noticed that it isn’t compatible with all browsers. It’s a big problem for me. Is there a fix or something? Do you know about this problem?
Thank you, B.
It’s required flash player support for each browsers but I will look for the solution and release the update soon.
Thank you very much, can’t wait to see it working!
I can’t upload a new logo. First I had a problem removing the old one (had to delete it throug my host). And now I can’t upload a new one.. I have the latest version of the theme.
Allready got it! Sorry, it’s been a while i’ve been working on my website
Vimeo Youtube Loop code
1. How do I change the Font type for the image title on the fullscreen gallery? I have been able to change the Font size but there seems to be no option to change the font type under theme settings.
2. How do I change the image description font type and size?
1. Open Theme Setting > Font > Header Font
2. Open /css/screen.css find ”#gallery_caption” change its font-size.
Thank you for your response. 1. When I choose a different Header Font (Theme Setting > Font > Header Font) it applies the menu font to the menu and not the image title that is why am confused. What do you advise. As for no. 2 I will try the css
Yes because. Theme use header font for menu, header tags and slideshow title.
How can i sorting the photo in gallery by file name ?
You can drag&drop to order images using gallery admin.
I have too many photo per gallery (60-100 photos). How I sort it in auto mode (by filename) because it may be use a day for sort it by drag and drop 100 photos.
That you see in the link , wedding photography starting from getting ready and finished in after party but when i select all of my photos to upload to server the result is that you see.
Currently drag&drop is the only way to sort images in gallery as it’s easier to most customers. I will consider to add it into the future if there are many requests from customers.
I’ve bought the theme but now I’ve a problem.
I can’t change Hompage Background Image.
I Attached Image but I do not see the image on the homepage.
Did you select homepage style and upload background image in Theme Setting > Homepage?
Yes I do.
The same thing happens with the logo and favicon.
I send you the access code in pvt
Please disable coming soon plugin so I can see your site.
Just purchased theme and went through setup instructions.
Fullscreen gallery and background images and not showing up on latest version of VP.
I need to finish my client’s site by tomorrow. Is there a fix? Can I get a refund and purchase another working theme?
Wordpress Version 3.9.1. I’ve setup many wp themes as I’m a developer. There is definitely something wrong. [link removed] I need some help asap please.
static image bg or slideshow are not showing up.
Hi, I have problem with my logo. When I load a file, (jpg, or png, resolution is 200×111) the broken image is displayed. I’ve tried many times to load some logos, but it doesn’t work.
My website: http://www.rafalboruch.com
My logo, which is added to website, but isn’t show: http://www.rafalboruch.com/?attachment_id=3502
Meybe this is a file permision issue?
When you finish uploading your logo. Click on “File URL” button and then click on “Insert to post” button.
I did it, and there was a statement “sucessfully update”.
I’ve inserted the logo a few months ago, and everything was ok, but now this is a problem.
Your logo URL point to http://www.rafalboruch.com/?attachment_id=3502 which mean when you upload logo. You didn’t click on “File URL” button so it doesn’t insert image URL but insert attachment URL instead.
Yes, you were right. Thank you very much.
This is an awesome platform however, I would like to know what ideas and structure is in place for creating additional pages like About Us, Our services et.c and also if i can integrate it with woo-commerce so as to add a mini store to the site. Please reply this is quite urgent before i purchase.
Yes you can create pages like About us, Our services and it’s also support Woocommerce for shopping cart feature.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.