76 comments found

Hi, I bought these theme and I’m having problems getting the video I posted to show on the home of the website. I posted this video http://beatsbykay.com/videos/future-type-beat-808-knock/ and the homepage beatsbykay.com doesnt show any videos. Why is that ?

Default-user

So please give me a refund because no one is helping me on this and it doesnt work as it should for me. Thanks.

Tokokoo

Hi,

Be patient please because we have to answer a lit of ticket. Please keep your ticket at tokokoo.com. we will help you there.

Tokokoo

If you want to refund it, please process it over themeforest.

Hi, I bought the theme and since the time I bought it, my phone menu has never worked. It works fine on the computer and ipad. How can I get it to work on mobile devices? http://jazzartsfest.co/ Second problem is my widget on the right side of the website ( primary widget area) only allows me to post 1 type ( right now it’s facebook), if i post a second widget, it moves to the bottom of the page. How can I keep it on the right side? http://jazzartsfest.co/lineup/2014-line-up/
Tokokoo

Hi,

These problem has been solved in the latest version. please update your theme and do not forget to back up your data first.

Thank You.

Jack775 Purchased

Hello, I would like to ask about the future update. Is it planned to fix lining up in Events? When are evens for 2015 lining up first if the setting is as follows

‘meta_key’ => ‘_event_date’, ‘order’ => ‘ASC’, ‘orderby’=> ‘meta_value’.

And second question – for a file “latest-product.php -

$product_args = array( ‘post_type’ => ‘product’, ‘posts_per_page’ => 8, ‘post_status’ => ‘publish’, ‘order_by’ => ‘date’ );

I would like to line up Tickets according to popularity, with settings in WP (with a star key). Can you help me with these two?

Thank you and regards, Jack – http://frmall.cz

Tokokoo

Hi,

We will implement it in the next update.

Thank yOu.

Dear Sir’s I just bought the theme yesterday, and left multiple support tickets.. i didn’t receive “any” reply or any help.. it is impossible to create a site like is shown in the preview, without support.

Default-user

so please HELP??

Default-user

still no help..

Tokokoo

Hi,

Sorry for the late reply. please check your ticket again. i will answer your ticket one by one.

Thank You.

Hi – amazing theme! Very interested in purchase but have a pre-sale question:

Is it possible to put a continuous streaming url in the player? For instance can an url like: http://camoesradio.out.airtime.pro:8000/camoesradio_a be used?

Thanks!

Tokokoo

Hi,

For now it can’t be used for streaming URL.

Hi, live preview yor template on theme forest don’t work :-( Why?

Tokokoo

Hi,

It probably down for the several time. Now, you can access it again.

Thank You.

Default-user

Don’t work on Safari :-(

Hello I just updated my theme with the new update you just released. I have some new issues now…

I’m having a problem with the menu/fap. When clicking the logo or any of the menu items the /#/ symbol in inserted (I assume this is to allow the audio player to continuously play without the site reloading). Not a problem until the home link or logo is clicked. There is an issue with the reloading of the featured events/products/and posts, they don’t come together they just stay halfway loaded. Please see http://brawlersincclothing.com

My Sidebars are now destroyed! There is no background for the sidebars or the background goes all the way across!

Also is there a way to disable the player for just one page?

Default-user

I had to reupload the older version because this site is for a client and that was unsatisfactory, but I am still having that issue with the sidebars… any ideas? thanks

Tokokoo

Hi WithEaseDzinz,

Please submit your issue at http://tokokoo.com/ticketing/

We will try to handle your issue there.

Thanks in advance.

Hi, I’m very interested in buying this theme but would like to know the following:

Can the main menu icon at the top right of the page be replaced by a regular horizontal navigation menu that displays all of the pages ie so you don’t have to click on the menu icon to see the pages.

Thanks

Tokokoo

Hi,

Yes you can replace the main menu by regular horizontal navigation. Keronchong theme have 3 main menu type Fullwidth, Boxed and static, you can use menu type “static” for this case.

Thank you for contacting us.

i can’t see any theme settings or page templete for blog. how to make a blog page like u have in ur demo link

Tokokoo

Hi,

1. Do you have installed the plugin “tokokoo-extension”? please check first. 2. For blog page, you do not need page template. just create page named “Blog” and then go to Settings->Reading->Front Page Display. Set your post page with “Blog” . see this screenshot http://awesomescreenshot.com/019393u158

Hope it helps.

Hi Tokokoo,

I have a pre sales question. Is the theme multilanguage / WPML ready?

Thanks

Tokokoo

yes, but do not fully support WPML.

eric002 Purchased

Every time I click on a link, a pound sign is added to the address bar. Because of this pound sign ( # ) the page don’t display properly.

When I get the # out of the address bar, and refresh the page, That page display properly.

Try that here : www.heroik.ca

Do you know how can get this pound sign out of there ? - I already desable all plugin. - I don’t use AddThis, - I don’t ShareThis. - WordPress 3.9.2 running Keronchong theme - Problem with Firefox, IE and Chrome

Tokokoo

Hi,

Please use the latest version of Keronchong to get rid these bugs.

Same issue with the pound sign (#) over here on keronchong-1.2.4.

Tokokoo

Hi,

We will re-check it. and fix it in the next update.

hazyline Purchased

Hi, bought this theme and spent so much time now in trying to setup the site as it shows on the demo site. This is really frustrating, there are lots of bugs in the theme.

Bugs / Problems: Wrong naming (capitalization) for the mother theme: I wasn’t able to work with the child-theme until I found out the bug and fixed it.

(#) problem in the url: Navigation doesn’t function, it’s a mess. I had to comment out the ‘hash-change’ in the enqueue.php, by the way, I sent a ticket two days ago and didn’t get an answer at all.

Koo Short codes: are installed but don’t show up in posts and where ever they should appear to use it.

Events and Shop: pictures don’t fill the width. No matter if I use the pictures size you use on demo theme or even larger. Pictures used for my products in the shop show pixelated on the frontpage.

child-theme folder: php files I put in the child-theme folder aren’t picked up to work. (I used exactly the same folder structure as it is set up in the mother-theme. ex. keronchong/inc/enqueue.php

documentation of theme: is poor and not helpfull at all, it only shows evident screenshots. No documentation about the extra settings ex. total_sales, fap_referral_link … and no comments about how to set up the page as it shows on demo page (how to get the pictures in the same layout…)

I want my money back, please reimburse on my theme forest account.

Tokokoo

Hi,

If you want to get refund , please process it overThemeforest.

Thank You.

I’m considering purchasing this theme, but I can’t find any information about a built in editor. Does it use Visual Composer, or any other page editor plugin?

Tokokoo

Hi,

Unfortunately Keronchong theme do not yet supported to Built in editor like you mention above.

Thank you.

Hi I want to buy this theme but I have a coupe of questions:

1. Is it possible to play the music stream on mobile devices as well as desktop devices? 2. When I buy it will it come with a demo site within the zip folder that will allow me to upload the current site to use as a starting point?

Thanks,

Colum

Tokokoo

Yes if you follow the correct steps from our documentation.

Tokokoo

You are welcome columdevine.

Hey Tokokoo

I am having issues getting the header menu links to stay the color I choose when selecting black as the font color in the customize panel..

Everytime I choose Black..it previews black but once I press save and publish it goes back to white.

Please help me

OneNationUnderDance@Gmail.com

OneNationUnderDance.com

Tokokoo

Hi Calvinmotte85,

Could you please provide us with some screenshots ? Just to make it clear and be sure we don’t misunderstand your issue.

And please submit your screenshots at http://tokokoo.com/ticketing

We’ll be waiting.

Thanks in advance.

by
by
by
by
by
by