68 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi, I bought these theme and I’m having problems getting the video I posted to show on the home of the website. I posted this video http://beatsbykay.com/videos/future-type-beat-808-knock/ and the homepage beatsbykay.com doesnt show any videos. Why is that ?

Tokokoo

Hi,

Have you create several item for post type Videos ? please check it first. For advance ticket, please open new ticket at http://tokokoo.com/ticketing .

Thank You

Default-user

still not working check my website i even uploaded demo content and my homepage looks nothing like yours.

Default-user

Hi it just started working out of nowhere but thanks for the support. My other question I have is how do I allow two different file types such as mp3 and wav for one product. Where users can pick which version they want to download ? I’ve looked everywhere and I cant figure this out. Can you please help me ? Thanks

Default-user

Also to make it more clear i shouldnt have to add two products with different pricing I would want one product (mp3 & wav) with different files and different pricing.

Tokokoo

Hi,

1. Your home page now look like our demo site. did you have done with it? 2. You can set your product as variable product, so you can add several variation such as MP3 or WAV with different product. for further details about it, please read and watch the video tutorial from this link : http://docs.woothemes.com/document/product-variations/

Hope it helps.

Default-user

Ok thanks for the support. My problem now is that the full width player doesnt show on my mobile phone. I’d actually like to get a refund as I stated in the support center. I spent hours trying to figure out why and your support seem to not know. Please refund me because the full width player works with other themes and not this theme. Thanks.

Tokokoo

Hi,

We have answer your question in tokokoo ticketing system. please continue there.

Thank You.

Default-user

There is no answer no one has replied and the ticket number is Ticket #183633 I havent heard anything since the 7th of this month.

Default-user

So please give me a refund because no one is helping me on this and it doesnt work as it should for me. Thanks.

Tokokoo

Hi,

Be patient please because we have to answer a lit of ticket. Please keep your ticket at tokokoo.com. we will help you there.

Tokokoo

If you want to refund it, please process it over themeforest.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Hi, I bought the theme and since the time I bought it, my phone menu has never worked. It works fine on the computer and ipad. How can I get it to work on mobile devices? http://jazzartsfest.co/ Second problem is my widget on the right side of the website ( primary widget area) only allows me to post 1 type ( right now it’s facebook), if i post a second widget, it moves to the bottom of the page. How can I keep it on the right side? http://jazzartsfest.co/lineup/2014-line-up/
Tokokoo

Hi,

These problem has been solved in the latest version. please update your theme and do not forget to back up your data first.

Thank You.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
Jack775 Purchased

Hello, I would like to ask about the future update. Is it planned to fix lining up in Events? When are evens for 2015 lining up first if the setting is as follows

‘meta_key’ => ‘_event_date’, ‘order’ => ‘ASC’, ‘orderby’=> ‘meta_value’.

And second question – for a file “latest-product.php -

$product_args = array( ‘post_type’ => ‘product’, ‘posts_per_page’ => 8, ‘post_status’ => ‘publish’, ‘order_by’ => ‘date’ );

I would like to line up Tickets according to popularity, with settings in WP (with a star key). Can you help me with these two?

Thank you and regards, Jack – http://frmall.cz

Tokokoo

Hi,

We will implement it in the next update.

Thank yOu.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear Sir’s I just bought the theme yesterday, and left multiple support tickets.. i didn’t receive “any” reply or any help.. it is impossible to create a site like is shown in the preview, without support.

Default-user

so please HELP??

Default-user

still no help..

Tokokoo

Hi,

Sorry for the late reply. please check your ticket again. i will answer your ticket one by one.

Thank You.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi – amazing theme! Very interested in purchase but have a pre-sale question:

Is it possible to put a continuous streaming url in the player? For instance can an url like: http://camoesradio.out.airtime.pro:8000/camoesradio_a be used?

Thanks!

Tokokoo

Hi,

For now it can’t be used for streaming URL.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi, live preview yor template on theme forest don’t work :-( Why?

Tokokoo

Hi,

It probably down for the several time. Now, you can access it again.

Thank You.

Default-user

Don’t work on Safari :-(

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello I just updated my theme with the new update you just released. I have some new issues now…

I’m having a problem with the menu/fap. When clicking the logo or any of the menu items the /#/ symbol in inserted (I assume this is to allow the audio player to continuously play without the site reloading). Not a problem until the home link or logo is clicked. There is an issue with the reloading of the featured events/products/and posts, they don’t come together they just stay halfway loaded. Please see http://brawlersincclothing.com

My Sidebars are now destroyed! There is no background for the sidebars or the background goes all the way across!

Also is there a way to disable the player for just one page?

Default-user

I had to reupload the older version because this site is for a client and that was unsatisfactory, but I am still having that issue with the sidebars… any ideas? thanks

Tokokoo

Hi WithEaseDzinz,

Please submit your issue at http://tokokoo.com/ticketing/

We will try to handle your issue there.

Thanks in advance.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’m very interested in buying this theme but would like to know the following:

Can the main menu icon at the top right of the page be replaced by a regular horizontal navigation menu that displays all of the pages ie so you don’t have to click on the menu icon to see the pages.

Thanks

Tokokoo

Hi,

Yes you can replace the main menu by regular horizontal navigation. Keronchong theme have 3 main menu type Fullwidth, Boxed and static, you can use menu type “static” for this case.

Thank you for contacting us.

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