An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dtbaker

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from dtbaker:

PLEASE NOTE I am about to have a baby any day now. There will be a delay in replying to any support questions. Thank you for your understanding.

Item support includes:
  • Responding to questions or problems regarding this item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where can I get support for this item

For all support requests, please use the support forum available here: http://dtbaker.net/forum/kids-toys-wordpress/

I have a feature request

I receive a lot of feature requests, please feel free to leave a comment or send me an email. I may consider your feature in the next version of this theme.

Can people buy products from this WordPress theme using PayPal?

Yes, PayPal is a supported payment method. Along with Google Checkout and Bank Transfer.

Shop is redirecting to a 404 page after adding to cart

Go to Appearance > Editor and click on the shop.cart.php file

Look for this following code on about line 142:

if(isset($_REQUEST['simpleshop_checkout_go'])){
    header("Location: "._SIMPLESHOP_BASE._SIMPLESHOP_URL . ( (strpos(_SIMPLESHOP_URL,'?')===false) ? '?' : '&' ) . "simpleshop_checkout");
}else{
    header("Location: "._SIMPLESHOP_BASE._SIMPLESHOP_URL . ( (strpos(_SIMPLESHOP_URL,'?')===false) ? '?' : '&' ) . "simpleshop_redir=true");
}

change it to this code:

if(isset($_REQUEST['simpleshop_checkout_go'])){
    header("Location: "._SIMPLESHOP_BASE. ( (strpos(_SIMPLESHOP_BASE,'?')===false) ? '?' : '&' ) . "shopping_cart&simpleshop_checkout");
}else{
    header("Location: "._SIMPLESHOP_BASE. ( (strpos(_SIMPLESHOP_BASE,'?')===false) ? '?' : '&' ) . "shopping_cart&simpleshop_redir=true");
}

When selecting the “Kids Toys” newsletter template the “Newsletter Content” box goes away.

Please remove this file:

wp-content/plugins/wp3newsletter/ext/templates/KidsToys/wizard.php

Sample Data

Please download this file, you can import this into WordPress by going to Tools > Import: http://dtbaker.com.au/envato/kidstoysblog.wordpress.2012-05-26.xml If you need assistance setting up the theme like the demo then please send in a support ticket, we are more than happy to assist.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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