An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tomsky

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from tomsky:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How to add buttons to my store (as in the demo store)?

Go to system / design / banners and click insert (if you want to have 3 banners, you need to insert 3 banners). then click edit and add image (one for each, otherwise it will create slideshow containing these images). Last step is to go to extensions / module / banners, add new banner, set its layout to home, set correct image sizes and position wherever you want them to be displayed.

I would like to set the default category view as ‘grid’ instead of ‘view’, how can I change this?

In your category.tpl (near the bottom) file you will find this code:

view = $.cookie('display'); if (view) { display(view); } else { display('list'); } //--></script>

you just need to change it to:

view = $.cookie('display'); if (view) { display(view); } else { display('grid'); } //--></script>

The ‘Add to cart’ button in my store doesn’t work, nothing happens and no product is added to the shopping cart.

Most likely reason for this is your domain settings. Please make sure, that both in your store admin panel and your config.php files (root and the admin folder on your ftp) you set the same domain names (note that http://www.domain.com/ is NOT the same domain as http://domain.com/ -< it’s the most frequent cause for this kind of problems).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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