157 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, one more question, please…

...How do I edit the layout/appearance of the category archive page(s)? Like, for this page I want the “Category archives: blog” block removed and replaced with a slider on top. I’d also like no sidebar:

http://togetherfortilly.com/category/blog/

Thanks!

cmsmasters

Hi again)

In fact editing archives page layout cannot be performed via theme options, and changing its layout can be performed only by applying changes to theme files. Adding a slider requires rather deep customizatiion, and goes beyond the support policy. Removing the sidebar is easier to perform, and if it is ok with you, we can provide you with instructions on how this can be done. Just let us know. Thanks for understanding!

Default-user

That would be great, sure. I’ll take whatever help you can offer!

I should mention that I do have experience with PHP, CSS, etc. Not a guru by any means, but if you can even get me STARTED (pointed in the right direction) with more of that “high level” stuff, that would probably be of a great help too (just like, WHERE to go to make those edits). Although I am okay with coding, I’m very novice with WordPress.

Thanks again!

Default-user

Oh – and if this is something left best to an email (instead of a thread reply), just let me know how I can get you my email address without posting it on a public forum. ;-)

cmsmasters

Sure, feel free to contact us via customization.cmsmasters@gmail.com so that we could then use your address to email the instructions.

Default-user

Email sent. Thanks! :-)

cmsmasters

Hi Matt.

Emailed you the updated files and the description on what changes were implemented to them to remove sidebar.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
HBCI Purchased

I would like to enable comments on every blog post.

Right now, in order to do this, when I create a new post, I have to go to screen options > discussion > save. Then, I am able to scroll down on the post creation page and turn on comments for that post.

Is there a way to have comments automatically enabled for every new blog post?

http://homebirthcesarean.org/blog
cmsmasters

Thanks for asking!

You can enable comments globally to be active by default on every new blog post you create. I your admin please proceed to Kindness, and manage the theme settings like shown on the screenshot

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

how can i remove heading from category page like i have created 3 different categories for news section and now i want to display all 3 categories on one page, so i linked the parent category through custom link in menu, but it show default box heading and i want to remove it. can not find how to do that as its not a page that can be edited. (http://www.fesf.org.pk/category/news/) above mentioned is the url for that specific page that i want to fix.

waiting for your response

cmsmasters

Thanks for contacting!

To remove page title please to your style.css file add the following:


.category-news .headline {
display:none;
}

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

i want to remove Grey line below navigation bar on portfolio pages, i have checked its <footer class=”entry meta”>, but i cant locate this file.

cmsmasters

In fact not sure to understand what you mean. Which line exactly is that you would like to remove, perhaps a screenshot would do.

Thank you!

Default-user

i cant attached a screenshot here, else thats the first things i would have done. grey line that come just after breadcums, top of title. its named <footer class=”entry meta”> as i have mentioned above. i have check it in inspect element.

cmsmasters

The element that is named <footer class… is located in the projects themselves, above the Read More button. Please take a look at the screenshot and say which of the two lines you want to remove, the one on the top, or the one below – open the screenshot.

Thank you!

Default-user

i need to remove the one on top, and i also dont want to show featured image again in post or project detail pages. mean when some one clicks on any post or project to go in detail and read the read the full content than the featured image should not display again in detail page. thank you in advance for providing support :)

cmsmasters

Hi again!

This divider can be disabled by adding the following to the custom css section in your admin panel. Please proceed to Kindness – Kindness – General Options – Theme Options, and scroll to the Custom CSS section. Add:

.cont_nav {background:none;}

See the screenshot for what it will look like: open screenshot.

As to featured image – in fact this cannot be changed via theme options, this can be implemented only by applying customization to the theme files. Please understand, this sort of customization goes beyond the support policy.

Thanks for your understanding!

Default-user

okay i understand, but can you at least tell me how to make the featured image non-clickable? like when i hover my mouse over featured image in detail project page or post page, it should not be clickable. thanks for providing greet support :)

cmsmasters

Hi again!

In fact his is not very easy to make these images be unclickable, as they were initially meant to open in a lightbox, and this sort of changes are beyond the support policy. Nevertheless, as an exception, our support team can help you with that if you submit us a support ticket – submit a ticket.

Just please make sure to provide all the needed credentials so that the support guys could access the theme files.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Okay…some big problems here.

My website launched, and as soon as it was publicized, it crashed. Went through all the server checks, and ended up finding out that if you went to the default theme, there were no issues. But if you switched back to kindness, it would lag up (and get an “Error Establishing a Database Connection” issue).

My hosting/server tech support confirmed my suspicions, but said that they couldn’t say specifically where in (or what about) the theme was causing the slow-down, as it was “out of their scope of technical support”.

Any help??? Thanks!

Default-user

Also should mention that the wp-admin side of things also hangs up. The website is www.togetherfortilly.com if you needed to check it.

cmsmasters

Thanks for contacting!

As to the problems you describe – in fact we would need to take a look at the website from your end to say what the problem can be, as you are the only one to report an issue like that. Please submit us a support ticket about this so that our support team could review the incident, just make sure to provide all the needed credentials. Submit a ticket.

Thank you!

Default-user

The problem is that in order to take a look at the theme on the website, I’d have to apply the theme. This breaks the site (or, grinds its performance to a near-halt). I obviously don’t want to do that (currently I have swapped out Kindess for a different theme), but without me doing that then you can’t determine the problem. It’s a bit of a roundabout Catch-22 situation here.

The proof is evident (from going to the site) that I am not using the Kindness theme. You can also see that I just recently purchased it. The currently-applied theme to the site seems to be doing the trick, so is there a way to get a refund on the purchase of Kindness (since it’s slowing down my site and rendering itself unusable for my needs)?

Thanks!

cmsmasters

Hi again!

In fact there is no problem with the theme – as your local installtion was functioning well and you were able to apply the changes you asked about in the previous comments. If you submit a ticket with server access details, as we asked, our support team will help you with theme installation to make sure it is done correctly.

As to refund – in fact this in out of our control, as authors cannot give refunds, you can only contact envato about this. Still, the product is not broken in any way, and we are ready to provide you help using it – so there is no reason for a refund.

Thank you!

  • Has been a member for 0-1 years

We installed the theme, but certain features don’t work. On the theme dashboard, nothing happens when you click Styling Options, General Options, Blog Options and Portfolio Page. What am I doing wrong?

cmsmasters

Thanks for contacting!

The issue you describe can be associated to server settings, though it is rather hard to say what the problem can be without taking a look at it from your side. Please submit us a ticket so that our support team could take a look at it and help you out. Submit a support ticket.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Recently I installed this theme on a wp 3.7, 3.5 and 3.4 but i cannot import de demo content The file it’s uploaded, but then nothing. What can i do to import the demo? thanks

cmsmasters

Thanks for contacting!

As to the issue you are having – in fact it is rather hard to say anything without taking a look at it from your end. We would appreciate if you submitted us a support ticket so that the support team could help you with that –

Thank you!”>

cmsmasters

Sorry, the link did not get inserted correctly, here it is – submit a ticket.

Thank you!

  • Exclusive Author
  • Has been a member for 0-1 years

Hello,

Looking at buying your theme for a charity website and have a few questions. Could you please answer them?

1) Regarding Multisite support – does it mean that it is possible to make several languages versions for the site?

2) Regarding Donations – as far as I understand just a link to some payment gateway could be added to donate button, which leads where needed. And is it possible to insert some iframes to the theme (for example like SecureTrading). Or perhaps you can advise some other payment gateway solutions, which allows adding such links? (I know this is not what you should take care of, but perhaps you have met something of the kind for charities).

Thank you!

cmsmasters

Thank you for being interested in Kindness theme!

As to your question about multisite and languages – in fact yes, and this is actually what you are allowed to do under the license terms. You can have the theme installed for a multisite if you need 2 or more language versions for the same website.

Regarding your question about plugins and gateways – in fact there is not much we can recommend here as we do not test for that. Some our clients simply ling a “Donate” button to payment service pages, some do use some plugins for this, but we really do not usually deal with these questions to recommend you any. Thanks for understanding!

Default-user

Thank for your response!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
azzams Purchased

Thanks for the theme.

How do I reproduce the middle section of the demo.

Our mission, Our volunteers and our program with blue headings.

Also my version seems not to display ‘Your kindness can save the children lives…’ properly and how to add the arrows to slider.

Also the section with welcome. Basically I want to replicate the demo, as is, and work backwards from there.

The demo build I am working on is here: http://www.iqratesting.optimal-marketing.co.uk/

Appreciate the help

Azzam

cmsmasters

Thank you for contacting!

All the content parts you mention are made with widgets that are added to sidebar. If you wish, you can submit us a support ticket and our support team will help you to add the widgets with sample text like we have on our demo, so that you could add your texts later on. Submit a ticket. Just please make sure to include the login details to your ticket.

Thank you!

Default-user
azzams Purchased

Nice one. Really appreciate the trouble and have submitted the ticket.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I’m a graphic designer and doing some pro bono work helping out a local non-profit. The Executive Director is listed below, he is blind. I’ve emailed him the questions below. Can you tell me if it’s possible that the person who setup this set left access to the theme customizations disabled for Admin? It doesn’t seem like that should be possible. When logged in as admin I am not seeing any of the functions described in your documentation. Can you please advise? The domain is http://igdogs.org

cmsmasters

Thank you for contacting!

As to your question – yes, it is quite possible that whoever set up your website, has disable some of the theme options. Most likely this was made by alterations to the theme files (functions.php etc). In your case we can only advise you to contact the person who did the job for you last time, and either ask him to restore the default theme options, or (which is even better), provide you with the purchase code for the theme. As soon as you have the purchase code, you will be able to download the full theme archive to restore the deprecated options, and (which is really important) you will be able to download theme updates. It is important that you keep the theme version up-to-date, as we do update the themes to ensure compatibility with the newer WP, jQuery etc. versions.

Thank you,

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Slider issues. Unable to edit, add new, delete, anything with my slider in any other browser except IE. please help. i hate IE.

www.ssmsanclemente.com

cmsmasters

Thanks for contacting!

As to your issue – please make sure you have the latest theme version, which is now 1.2.3. You can download the updated theme archive from Themeforest and install the update (see Updates folder). Nevertheless, should the problem persist after theme update is installed, please feel free to contact our support for help – contact support.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi – Is there anyway to install the theme so that it looks like your demo version. If I had that to start with building my site would be so much easier. Thanks

cmsmasters

Thanks for contacting!

As to your question, sure, you can easily replicate most of our demo by installing demo content that comes with your theme. In the archive you have downloaded from Themeforest, you need to see the Demo Content folder and import an .xml file to your website. For this in your admin panel please proceed to Tools – Import and choose the mentioned .xml file to import. You may read a short guide about this here. After you have installed the demo content you will have all the pages and posts like we have on our demo site, with a few exceptions:
1. the images will be substituted with placeholders
2. you will need to proceed to Appearance-Menu and choose your menu as primary
3.widgets and sliders can’t be imported via wordpress importer tool.

Thanks, should there be any other questions please feel free to ask!

  • Bought between 1 and 9 items
  • Colombia
  • Has been a member for 2-3 years

I have a trouble installing the demo, I follow all the steps but is imposible to do it. What I have to do?

cmsmasters

Thanks for contacting!

Still, in order to help you, we would ask you submit us a support ticket, as in this way we will be able to take a look at the issue from your end – submit a ticket.

Thank you!

Default-user

Hello Thanks, where I can find my purchase code?

cmsmasters

Hi again) Please take a look at the image provided right next to the ticket submission form – go to page.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi – I’m using Kindness and having a problem with the linking from the images on the Portfolio page which we have renamed Projects. Clicking on some of the images opens the page you would get using the Read More button. Clicking on the other images results in the image being blown up in centre screen. I’ve tried adding URLs to the images using the Link URL option but changes will not stick. Site is www.swindonlions.org if you want to have a look at the projects page to see what I mean Thanks

cmsmasters

Thanks for contacting!

As to your question about rollovers – please pay your attention that some rollovers have a zooming icon on them, and some have pluses. This defines a way your rollover will react on a lick. You can manage this for each project in Project options, please see the screenshot – open it.

Thank you!

Default-user

Thank you – I now understand and it’s working fine now

cmsmasters

Great, glad to hear you are all set now!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

URL: www.swindonlions.org Hi – I have a Home page problem to do with the display of the second listed project in responsive mode. If you have a look at the home page you will see that Message in a Bottle is before Peace Posters. Check it in responsive mode and you will see that the featured image of peace posters is displayed under the message in a bottle heading. The message in a bottle featured image is missing altogether and the heading for peace posters is not displaying an image! Thoughts?

cmsmasters

Thanks for contacting!

As to the issue you are having – in fact we would need to take a look at it from your end to tell you what can be causing the issue and help you with that. Please submit us a support ticket with the needed credentials using the form – submit now.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can I add an iframe by pasting it directly into a page like this:

<iframe src=”https://www.eventbrite.co.uk/e/the-lions-fireworks-spectacular-funfair-2014-tickets-10680819619?ref=eweb” frameborder=”0” height=”1000” width=”100%” vspace=”0” hspace=”0” marginheight=”5” marginwidth=”5” scrolling=”auto” allowtransparency=”true”></iframe> Sell Tickets Online through Eventbrite
cmsmasters

Thanks for contacting!

As to your question – right now you will not be able to do this, though, if you submit us a support ticket, the support ticket will be able to help you with this – submit now. Just please make sure to add all the needed credentials.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Paulfoo Purchased

Thanks for your theme, I would like to get the slider on the front page that I created as a blog. Could you help me ?

Default-user
Paulfoo Purchased

Second question: I’m trying to set a gallery as featured image. I followed this http://screencast.com/t/vTzZZCnIcbQw but I don’t have the tabs “from URL” and “gallery”. Could you help me ? Thanks.

cmsmasters

Thanks for contacting!

As to your question regarding slider – it can be enabled in Kindness Options section, directly when editing your blog mage in admin panel. Just please scroll a little way down to Kindness Slider Options and enable the slider here – see the screenshot.

As to the featured image gallery – in fact this functionality is no longer available with new wordpress versions, as it was present only in the old ones.

Thank you!

Default-user
Paulfoo Purchased

Thanks for your answer ! An other question… Is possible to change the size of the featured image ?

cmsmasters

Hi again. In fact, this would require significant customization of the theme files that cannot be offered within support policy. Appreciate your understanding.

Thank you!

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