Kinetico - Responsive WordPress E-Commerce

Hi, this is request #2373, I still haven’t gotten a resolution from my request sent last March 28. Already followed up a couple of times, both in the forums and here in the comments, and I’m always told I’ll be attended to, but I still haven’t gotten any help. I just need to know how to change the site colors. I already tried changing the file permissions, but it’s still not working. Is there a way to contact the developer directly? I bought this theme along with its promise to give full support to its buyers.