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if i purchase this theme, can i get the demo?
Yes, there is included with the download Demo Content. This is explained inside your documentation. For buyer support we do encourage you register and use our support forums: http://www.ourwebmedia.com/support and we’ll be happy to assist you there. Thanks.
- Bryce Wisekal
I’m having a minor issue with sliders on each page. I have them set to random and display only image, and everything is working fine. However I want them to now show descriptions and when I turn on descriptions in the page settings the first slider image freezes on screen and won’t fade into the others. Any thoughts on why this might be?
Glad to see you sorted out your own issues but please take note buyer support is not available via the comments on Themeforest. As mentioned in the documentation and on the details here, buyer support is available on our support forums only: http://www.ourwebmedia.com/support/ we’ll be happy to assist you there with all future questions. Thanks.
figured it out, great theme!
Thanks for the update. Glad you resolved it. As mentioned in the previous comment, buyer support is only available on the support forums by visiting http://www.ourwebmedia.com/support thanks!
I am creating a newpage and embeding video code from my youtube channel.
it falls outside the video in fullscreen and page look. what I did not.
For buyer support, as noted in both documentation and page details here, visit http://www.ourwebmedia.com/support and register please. We’ll be happy to assist you. Though if it is a fullscreen background you’re trying to create with a YouTube video, this is explained in detail in our video tutorials so please also reference our documentation, it may assist you faster than our replies as it is a weekend here and a Holiday (Thanksgiving) on Monday. Thanks.
Hi OWMLabs, Thanks for providing awesome templates. I am very interested in buying theKingsize one via theme forest. How ever when I try to pay via PayPal I receive an email which says “We cannot process your order, please return it merchant and try again” Or something similar. My questions is, do you sell on another site? It seems I cannot get this error sorted, yet I really want this theme. Thanks for your time.
That’s an odd error and I am uncertain why you’re receiving it. We unfortunately do not manage the financial or sales here on Themeforest, that is Envato’s responsibility. I would suggest you contact Envato and ask them what the issue is. We are exclusive to Themeforest which means our theme is only available here.
I checked the Forums and do not see any issues with PayPal being mentioned: https://forums.envato.com/ and so maybe it was a temporary glitch? Try restarting your browsers after clearing the cache and try the payment again. It may be an issue on PayPal’s side.
I’ll also shoot a Tweet at Envato shortly through Twitter and see if they have any word on it. Hopefully try and get this sorted out as soon as possible. I apologize for any inconveniences this may be causing you.
I was advised by Envato to inform you to open a ticket. Here is their response to our Tweet: https://twitter.com/envato_help/status/653259117402849280 they should be able to further assist you. Thanks and sorry for the inconveniences.
Ok thanks for all your advice and help Bryce. I actually made a ticket already 2 days ago and have not heard anything back yet. I really want this theme. I will be patient and wait a little longer for a response.
You’re most welcome. If you have Twitter, you can message them using @envato_help or click here: https://twitter.com/envato_help reference your Ticket #/ID when sending them a twitter message so they will be quicker to reference the ticket.
I know how much of an inconveniences this could be, especially knowing that you’ve been waiting 2 days for them to response already. I apologize for that.
If you do not have Twitter, let me know the Ticket #/ID and I will tweet them for you. Thanks and all the best!
Hey Bryce. Im not so active on twitter, but this is my ticket I.d. (324644). I also have a screen shot of the error.
I apologize for the delays in responding. It’s a holiday here in Canada (Thanksgiving) and so I’ve been away and busy with family. I just sent them a reply on Twitter, they’ve been informed of the ticket ID and hopefully will reply ASAP. Though I do now see you have a ‘Purchased’ badge on your comments so I’m thinking things have gone through successfully. Let us know if any other issues and for buyer support drop by the support forums http://www.ourwebmedia.com/support/ thanks.
HI Bryce, Thanks very much for all your help. I did finally get the purchase. It was a paypal related issue which led me to having to create a new account with them to make the purchase. I love the theme. Now to lear how to use it properly. I have watched your vimeo tutorials and find them very helpful. I will not hesitate to recommend your services. Thanks again Mate.
Great news! Thanks for the update!
Enjoy the template and thanks for the kind words!
Hi, I have a pre-buy question: I would like to have a full page video (vimeo) on the homepage but would like to DISABLE autoplay, so the user has to press play in order to start the video. Is this easily change-able? Thanks in advance.
Absolutely! This is all available on a global or per-use basis.
So if you created a homepage dynamically (which will be explained in the documentation) you’d use the Theme Options to assign your video from Vimeo and then disable autoplay. If creating with a static page, then in the page meta options you could configure this.
Let us know if you’ve any other questions. Thanks for your interests!
Hello, This is a very nice theme. I wanted to know before purchasing are the nav bar and content page colors easily changed from the dashboard. like from black to white and possible slightly transparent, or is this involve custom css?
Thank you for your interests. Yes, it is possible to change the colour of both navigation and background container but not with CSS or theme options, these are actually images, so you’d have to edit the images to include your own colours, then re-upload to overwrite the originals.
For a more detailed explanation, you can see our FAQ here: https://www.ourwebmedia.com/clients/knowledgebase/83/How-to-change-the-Navigation-and-Body-Backgrounds.html
As for Transparency, this is a Theme Option and there are already 3 options available aside from the default (solid). These are opacity 0.9, 0.8 and 0.7 as options.
Let us know if you’ve any other questions.
when we can expect woo commerce support?
Soon as possible. We’re getting ready to release an update in the next day or so which will offer some new features and support for Visual Composer, but WooCommerce will not be released until we’ve perfected it’s features and functionality we’ll be integrating into our theme. We’re working to make it sooner than later though. Thanks for your interests.
Hi, I am really liking the theme. Just 1 slight issue. Whenever I adjust the size of the browser on my computer the background images and the menu bar changes accordingly. Is there anyway to keep this static. As the images become distorted if not at a precise browser size?
Thank you for your purchase of KingSize WordPress. As mentioned in the documentation and theme details here on Themeforest, our support is not available in the comments. You need to register for buyer support by going to http://www.ourwebmedia.com/support and there we will be more than happy to assist you.
How can we remove a picture from a colorbox page ?
Support is available via our Support Forums as mentioned both in the documentation and here on the Themeforest details page. Please go to http://www.ourwebmedia.com/support and register for yourself and we’ll happily provide assistance there.
Though I may also suggest you checkout the Documentation and Video Tutorials as this should already be covered in our documentation for KingSize WordPress. Thanks.
And is it possible to have larger size for pages ? (for example fullsize like the homepage ?)
And sorry i didn’t even thank you for this incredible theme. I still try to understand how it works really but i like it a lot !!!
Glad you’re enjoying the theme and no worries.
There’s a lot to understand and my first suggestion is to try and read over the documentation and watch the video tutorials. It will help a lot. Though when in doubt, as suggested before, checkout our support forums for help. We’re always happy to help.
Please note support is available Monday through Friday and not guaranteed on weekends. So post your questions to the forums and we’ll always get a response to it within 48hrs Monday through Friday. Thanks!
I really like this theme “King Size”, and I want to buy it. In the announcement threads You indicated that you will soon be integrated with WooCommerce. When did this happen? Since I wanted to build a store using the name of your theme.
Thanks for your interests! We’d be honoured by the purchase! At this time, WooCommerce is not available as part of the theme but is being developed as we speak. We cannot guarantee it’s date, but we’re very hopeful that it will be available within the upcoming weeks.
We’re about to be releasing version 5.0.9 which will include a lot of new features, as well include pre-packaged Visual Composer with it. Then shortly after that we should be launching our WooCommerce release but it’s still in the development stages.
Hope this answers your questions. Keep in mind that updates are free after purchase so if you purchase now and want to update once WooCommerce has been integrated, you can. Just avoid modifying your core theme files and if you do, use a Child Theme (packaged with the purchase).
Hello, the theme looks fabulous, and the customer service as well!
I just have some pre-sale questions and I did not find the answers in this forum:
1) Is it possible to have one single video-background over multiple pages, meaning the video continues to play even if the visitor navigates? Or will the video always reload with the new page and start from the beginning?
2) Is it possible to use Vimeo- or YouTube-hosted videos without displaying any player-bar, no start-stop-option, share-option, etc., and especially no commercial links and watermarks to Vimeo, YouTube, JWPlayer, etc.? Or is this only possible with self-hosted?
3) Can the visitor choose to turn sound of a background-video on and off, on any page, and can the default be chosen in the theme options?
4) I was originally looking for a theme with event-calendar integration. Has your theme been tested with Events Calendar? Are you planning on integrating a themed template page for events?
Thank you very much,
Thanks for your comments and interests.
1. No this is not a feature in our theme and would require a more aggressive AJAX approach. The theme does allow unlimited use of video (and image) backgrounds but will reload when navigating to a new page / post.
2. You’d be required to purchase a premium license to JWPlayer if you wanted to remove watermarks and then update your JWPlayer files to accommodate those premium changes. However it is not possible to remove the branding from third-party resources (ie., Vimeo and/or YouTube). You can however use MP4 videos that would have no branding unless you use a resource that branded it for you.
It is possible to choose to show the “control bar” or hide it within your options. As well, “auto-play” is an option.
3. Unfortunately this is not an option but we’ll look into as a future feature. It may however be possible to edit the video scripts to do this yourself but honestly I have not reviewed such a request before now.
4. Believe it or not, this was actually just requested from a buyer as they were experiencing some issues. In the current version available it is not supported, however on update (pending the release of version 5.0.9) EventON will be compatible with our theme but not sure if that is what you’re looking for or a specific plugin. EventON however is a very popular plugin.
Thanks again for your interests. Hope this answers your questions and if any other please do not hesitate to comment again.
I purchased this great theme but having a question about the gallery now.
I would like to offer several items on one page of my website which all should have one unique gallery.
Unfortunately there is only one gallery at the moment. If I upload new pictures for another item this pictures appear in the galleries of all other items too.
Is it possible to imbed more than one gallery on one page?
Thank you very much!
Thanks for your purchase. As mentioned in our documentation, as well here on Themeforest, buyer support is available on our support forums. Please register: http://www.ourwebmedia.com/support and we’ll be happy to assist you there. Thanks!
What about social icons for vk.com ?
Thank you for your purchase. As instructed in the documentation, as well here on Themeforest, buyer support is available via our Support Forums. Please register for buyer support: http://www.ourwebmedia.com/support/ – We look forward to assisting you there, Monday through Friday with a 48hr response time guaranteed.
I am thinking of purchasing this theme. Could you please confirm the following couple of queries for me;
1. Is it possible to add background music to individual pages like this theme: http://themeforest.net/item/lenze-portfolio-photography-html-template/full_screen_preview/6201131?ref=hdalive
2. Is it possible to create a landing page like this: http://themes.pixelwars.org/?template=photographer (click on Home -> Home Landing).
If the above is not possible then is it possible to do these by some sort of plugins or some other way.
Appreciate your help.
Thanks for your interests.
1. Our theme comes bundled with a plugin called Fullwidth Audio Player: http://codecanyon.net/item/fullwidth-audio-player-wordpress-plugin/1321160?ref=OWMLabs it’s free and does not require extra purchase.
2. Yes, it is possible to create a landing page like that but not without modifications and some work-arounds. Your only limitation with our theme is your imagination. Though as a default, our theme does not come with pre-build landing pages like this.
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