4064 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

when i will integrate a full-screen youtube-video as background and hide the menu and the content box. It works… but when i open the left menu, the content box in the middle of the side will also shown and then i canĀ“t close the content-box. What can i do?

Denoizzed

Hello,

You’re either creating a page or post with a “collapsed” menu, it only is collapsed on load, not permanently. Once the navigation is expanded again, the content body will show. The only fullscreen background available is the homepage at this time. In a later release we’ll be releasing the ability to create fullscreen background sliders and videos without content as a page template but at this moment is not available. For further buyer support please head over to http://www.denoizzed.com/forum – thanks.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
awarnow Purchased

Danger: You can’t build galleries using the current version of Wordpress (3.5), which makes this theme pretty useless. Furthermore, registering for the support forums is unnecessarily complicated and I’m experiencing a bug which won’t recognize my email address so it won’t let me access the forums. Customer support around this issue is non-existent. I’ve been trying to get an answer via email from them for the past five days. I’m a pretty patient guy but I’m getting frustrated.

Denoizzed

Hello,

I don’t know if you’ve been tried to contact Denoizzed via his profile, but that will not get you support for the template. You can comment here and we’ll direct you to our forums, which I am going to do now.

The forums will work, please follow the instructions for joining:

1. Use your registered Theme Forest email address.
2. Use your registered Theme Forest username.
3. Create a new password (doesn’t need to be the one here).
4. Locate the License for your purchase and insert it.

There is a link titled “How do I Register / Help” that will guide you, which is located directly beneath the register button. So please head over to http://www.denoizzed.com/forum and it should work fine.

As for why our galleries would be useless and non-compatiible with WordPress 3.5 baffles me because they work absolutely fine. Obviously there is a misunderestanding on your part and we’d be more than happy to help but this is the absolute first sign of communication I’ve seen.

Furthermore, we ALWAYS answer support, although the recent week I have been without internet, we do always get response to buyers.

I am sorry you feel the way you do but unfortunately it does work, and this is the first attempt I’ve seen at contacting us. Your template documentation explains exactly how to contact us.

- Bryce Wisekal

Default-user
awarnow Purchased

Bryce – thanks for following up with me. I’ve been sending emails to support@kingsizetheme.com about difficulties registering for the forums and getting auto-replies about how to register for the forums, which weren’t helpful. I tried again this morning to register and for some reason I was able to do so. Now that I can access the forums I can see the brand-new tutorials for how to create galleries in Wordpress 3.5. I’m sorry for the crankiness of the above post but I felt like I wasn’t being heard. I’m glad you have internet again.

Denoizzed

Hello,

The email address “support @ kingsizetheme.com” is available only to registered buyers. As stated the other day, I was without internet so yes, that one would be one we’d (the WordPress developers) would respond to but due to my unable to access the Internet I wasn’t able to reply, sorry. I will be catching up on support tickets today but would ask you communicate via the forums as we use the ticket system strictly for buyer private login credentials when we’re needed to log into their websites to help out.

Thanks for your understanding. Glad the registration worked.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

HI can you help me after install package , it show message as below

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Denoizzed

Hello,

It’s because you’re incorrectly installing the template and uploading the entire zip you downloaded from Theme Forest. Please extract that zipped folder to your desktop and open it up. Inside it there are additional folders. The template can be found inside “Template Files” and be sure to checkout the “Documentation” folder and read the “help.html” it should get you sorted out.

For further buyer support, please register with our support forums by visiting http://www.denoizzed.com/forum – if you have troubles with registering please read the link just beneath the register button labeled as “How do I Register / Help” and it will walk you through it.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, my portfolio showing my blog posts,how can I fix that STEP BY STEP?

Thank you so much for your help

Denoizzed

Hello,

Seems kind of weird that your portfolio would be showing your blog posts? They’re completely different. Did you assign the “Portfolio” page template to the page you created or the “Blog” page template?

Please respond on our forums instead, thank you.

For further buyer support, please register with our support forums by visiting http://www.denoizzed.com/forum – if you have troubles with registering please read the link just beneath the register button labeled as “How do I Register / Help” and it will walk you through it.

- Bryce Wisekal

Default-user

Thank you Denoizzed for your answer. I saw the same question on the forum, and the problem was solved. unfortunately, I didn’t understand your answer there.

Denoizzed

Hello.

Make sure to use the forums and we’ll happily help out. That is where we offer our buyers support. If you’ve already posted your question it’s likely I already answered it there.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom

Hey guys,

Another quick question: for the background grid, if I want to change the little squares with the slanted lines, what line of code do I change?

I’ve edited the style.css, more specificaly the background url for .grid(replaced it with the grid2.png link), but that didn’t seem to do the trick. Any help would be appreciated.

Denoizzed

Hello,

Please register with our support forums for buyer support: http://www.denoizzed.com/forum – thanks!

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
heeshung Purchased

Hi, for some reason whenever I enable the slider, no matter the image size, a scroll bar appears on the right side. I’ve registered with the support forums but I don’t have access to any of the forums yet, so I assume my account hasn’t been reviewed yet. I’d just like to get rid of the scroll bar, like in the examples.

Thanks.

Denoizzed

Hello,

There is no review process for joining the forums. It’s immediate upon successful registration. Please read the link labeled as “How do I Register / Help” located just beneath the “Register” button on the forums: http://www.denoizzed.com/forum and it’ll help you out.

To avoid further delay, the scroll bar is likely due to the fact you’re signed into your website, log out and scrollbars will likely disappear.

- Bryce Wisekal

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
I’m having problems with the autoplay option. I want to DISABLE autoplay but when i leave the box unchecked in the homepage theme options, my Vimeo homeapge video STILL AUTOPLAYS. http://6galleryplace.com

help!

I’ve tried registering for the forums several times but the site doesnt recognize my purchase code, even when copied directly from the license certificate txt file.

Denoizzed

Hello,

Currently I am not seeing a vimeo video on there but you should double check if you’ve any plugins and disable them. It should work.

As for the forums, a key part of registration is that you have to use the same “Username” and “Email” registered with Theme Forest otherwise even a correct purchase code will be marked as invalid. There is a link just beneath the register button “How do I Register / Help” and it will walk you through the process.

We’ll be happy to further assist you in the forums.

- Bryce Wisekal

Default-user

Hi – the siteowner requested that we switch away from the video due to the issue with autoplay.

i’ve attempted to register once again with the correct username, password, email address and product code and it still doesnt work. I even get the green checkmark that shows ive chosen a correct username, but no dice.

Denoizzed

Hello,

I can see that a few people have registered tonight for support so I can confirm that it is working. Please verify that you’re using the correct email address associated with your Theme Forest account.

I don’t know what else to tell you as I can see it is indeed working.

As for the issue, I would like to ask you use our forums but go ahead and email us privately, support [AT] kingsizetheme.com and provide us with username and password to your WordPress installation and we’ll take a look. Please provide us with the URL to the video as well.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there,

I’ll try to explain my problem. My webpage created with King Size always ran good, but a few days ago I started to have some visualization problems (I enter into my wp kingsize just today since december, it means I did touch nothing in there). Specifically, it seems is impossible to show some of the 150×150 pics in the mainpage of my site, exactly here: http://www.francescotavolaro.com/

Can you help me to understand what’s happened? I just cannot show some of the images…

Hope I’ve explained the problem correctly to make you understand.

Thank you for your support.

Denoizzed

Hello,

Please checkout our support forums: http://www.denoizzed.com/forum/ and just beneath the register button if you have troubles registering is a link labeled as “How do I Register / Help” if you need assistance with the registration. We prefer to offer support there.

To avoid complete further delay though, it appears you’ve some plugins installed that are really straining the load of the website. I’d suggest trying to deactivate your plugins and see if the issues disappear. If so, then it’s a plugin issue.

For further help please use the support forums.

- Bryce Wisekal

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

When I try to play a video in my porfolio instead of opening up in a kingsize window it goes to the external youtube or vimeo page. Please help! Thanks!

Denoizzed

Hello,

Please checkout our support forums: http://www.denoizzed.com/forum/ and just beneath the register button if you have troubles registering is a link labeled as “How do I Register / Help” if you need assistance with the registration. We prefer to offer support there.

Please be sure to provide us a link to your page with issues when writing to the forums and what version of the template your using.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Poland

Hello, by default Theme is black, can I change it to different color ? (I mean the full website)

Denoizzed

Hello,

Yes, it is possible to do. The navigation and body content areas are all images. The sliced PSD’s along with the original PSD’s are included with the folder you downloaded from Theme Forest. Make your changes and upload to overwrite the original images.

If you require further assistance we ask you join our support forums http://www.denoizzed.com/forum for more buyer help. Thanks.

- Bryce Wisekal

magicznechwile

Works fine, thanks Bryce !

magicznechwile
Ok, my website is white, but I added accordion shortcode and this is black, how to customize colors of accordion ? Background is black, and text is black also. http://www.magicznechwile.com/?page_id=1793 I would like to get for example, black text on grey background.
Denoizzed

Post your question to the support forums and I’ll get to it on my next round of answers either later tonight or first thing tomorrow morning.

Glad the other information was helpful though!

- Bryce Wisekal

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
ckad79 Purchased

Can you show me how to setup the gallery widget? I’m confused. I created a post and have a featured image in the post but the widget shows nothing. The settings seem so simple, but I’m confused.

Denoizzed

Hello,

The widget is a “Gallery” widget, so it makes use of the Gallery images you upload and create. For further buyer support, please head over to our buyer support forums http://www.denoizzed.com/forum and we’d be more than happy to further assist you there.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • South Africa
Tayls13 Purchased

I’m going to buy the latest version of the theme – are you releasing a new version anytime soon?

Denoizzed

Hello,

There is no release date set in stone and unfortunately we cannot guarantee when it will be released. Sorry for any inconveniences.

Please note that updates are free, you will not be required to re-purchase once the update has been released. Just head back to Theme Forest once the announcement has been made it’s available and you can download the template files again to get the updates.

- Bryce Wisekal

Tayls13
Tayls13 Purchased

Hi Bruce! Much appreciated, thank you!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello, Before purchasing, I was wondering if this theme has been tested with any membership plugins such as s2member? I am required to have this plugin and have to find a theme that is compatible.

Denoizzed

Hello,

We have heard of a few of our buyers using s2member but we have not personally tested it ourselves so we cannot really say what kind of efforts may be involved in setting it up. Theoretically, it should work but depending on your usage, it may vary a bit. s2member is a pretty “global/non-destructive” plugin. Unfortunately, I cannot give any better an answer, sorry.

If you’ve any other questions don’t hesitate to ask. Thanks for your interests.

- Bryce Wisekal

Default-user

Thanks for replying so quickly. Do you know if any of those buyers are actually using it on this theme?

Denoizzed

I can confirm that we have seen our buyers using s2member but I cannot share their websites unless they share it themselves. Have to respect their privacy. As mentioned, I cannot guarantee what they’ve had to do or maybe any issues that were encountered throughout the use of it, but I have seen some live websites during our helping buyers that were making use of it.

Hope that helps, sorry I cannot say more.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
chaoming Purchased

I cannot figure out how to make the menu to show the hint of each menu item under the menu text as the demo shows. Can anyone instruct me how to do it?

Denoizzed

Hello,

This is explained in the documentation and video tutorials.

For buyer support, please go to http://www.denoizzed.com/forum and register with the forums. If you have troubles be sure to read the link just beneath the register button labeled as “How do I Register / Help” and it will walk you through the registration.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I just updated to the new wordpress and now my homepage has scroll links on the side of all pages: http://photographybyasiya.com/portraits/ What needs to be done to fix this?

Denoizzed

Hello,

Scroll links? You mean scrollbars? Try logging out of the admin account and you’ll see those are not present anymore.

For buyer support, please go to http://www.denoizzed.com/forum and register with the forums. If you have troubles be sure to read the link just beneath the register button labeled as “How do I Register / Help” and it will walk you through the registration.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
chaoming Purchased

On the menu custom links, it is possible to make the destination URL opened on a new tab with _blank target attribute?

Denoizzed

Hello,

Yes, this is part of the “Screen Options”, which will be located in “Appearance > Menus”, the same way you enable the descriptions under each menu item as explained in the previous comment response. Please read your template documentation – thanks!

For buyer support, please go to http://www.denoizzed.com/forum and register with the forums. If you have troubles be sure to read the link just beneath the register button labeled as “How do I Register / Help” and it will walk you through the registration.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

Hi I am considering buying this template – but I would like to know if it is possible to make the design in white instead of black? Thanks ehougaard

Denoizzed

Hello,

Yes, it is possible. These areas (both Navigation and body content) are images. In your files you’ll be able to download is a folder called “PSD Files” and inside here are the sliced images used in the theme.

Open these up in your graphics editor and change those images accordingly to suit your needs. Save them as ”.png” and overwrite the original images in the template ”/images/” folder.

It’s pretty simple to do. Then edit the Theme Options CSS to suit your new color scheme. Let us know if you’ve any other questions.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m really interested in purchasing this theme, however, I’m not really sure how user friendly it would be for a beginner in website design like me who is pretty much depending on wordpress to do all of the codes for me. If by any chance, after about a few hours I realize that this theme does not work for me, is it at all refundable? or is there plugins or something else that would simplify the options for the theme?

Denoizzed

Hello,

The template is pretty simple to use. It has all kinds of easy to use options within the Theme Options panel. If you’re familiar with WordPress, than it should be a breeze but even if you’re not, we’ve seen so many first time buyers make great strides with WordPress.

To give you a little preview, you can click the “Screenshots” preview button on the details page to see the Theme Options and additionally you can head here: http://www.screenr.com/user/OurWebMedia and you’ll be able to see some of the video tutorials we’ve made.

Additionally, we have also a very extensive documentation that will walk you through much of the template usage and our demonstration website, go to the Blog, you can find many additional tutorials there.

Of course, if assistance is needed, our support forums are always available and we guarantee a 48hr response in most cases if not sooner. Let us know if you’ve any other questions.

Oh, and sorry but we do not handle refunds. Theme Forest / Envato does those specifically and in most cases because this is a template and no way to say you wont use it after a refund, it’s hard to say if they will give you one or not, I cannot answer that, sorry.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Poland

1. Hey, how to make font bigger ? I don’t like the way to change sizes like Heading 1, Heading 2, Heading 3… Best for me would be typing size in pixels. Is that possibble to have more control on text?

2. I want to use “Dropcaps” Shortcode, but on full width of the page. Only option which I can see is [one_half_dropcaps], if I change it to [dropcaps] doesn’t work :(

3. In Documentation (E. Express Install & Setup Video Tutorial about 3:06min I can See You have “-” (dash) before name of Page for order I think, problem is: on page dash is showing too. How to make order in dashboard all pages if I have (for Example) 5 pages “Description” to different services and when I want to edit any I have to check one by one, wchich is right. I would like to make them diffrent names but only in dashboard.

Denoizzed

Hello,

Please use our buyer support forums for support: http://www.denoizzed.com/forum – registration is required. If you have troubles with registering please read the link located just beneath the register button labeled as “How do I Register / Help”.

Thanks.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I would like to know before purchasing if: - Is possible to create galleries using external link, in particular to smugmug? - is possible to use smugmug oriented plug in like photonic ? Regards Zad

Denoizzed

Hello,

Unfortunately no it’s not possible with our template but I’m sure with some developments, if you’re comfortable, you can make these modifications yourself but likely not a very simple development either.

Sorry to disappoint. If any other questions don’t hesitate.

- Bryce Wisekal

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