4011 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
a_r_e_s Purchased

Hello im having a problem to register in your suport web, it says that my purchase code is not correct… I boght your king size theme template on February, and im having problems with the Home-Page slider… How can i repair this problems? please bring me a solution. Thank you.

Denoizzed

Hello,

Did you use your “Username” and “Email” that is registered with your Theme Forest account as explained in the “How to Register”? Should work. I can confirm new members joined today.

- Bryce Wisekal

a_r_e_s
a_r_e_s Purchased

Hello, I have followed your instructions and the response still the same the purchase code is not valid, I will get in touch with you trough support.envato.com, such as you tell in the LICENCE CERTIFICATE.

Denoizzed

Hello,

Contacting Envato support will not get you registered with our support forums and will likely tell you to contact us again. If you click the link in the above response detailing “How to Register” it will explain to you the steps required (a video is even included).

You need to use your “Username” and “Email” associated with the account on Theme Forest you purchased with. If you do not use this information associated with the License than yes, it will return as an invalid license. I can assure you, registration is working fine though.

Please attempt this again using these correct steps and it will work.

- Bryce Wisekal

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

HI – the table short codes don’t work and there is little or no documentation on it. Can you please assist. The table like: http://www.kingsizetheme.com/tables/

Is there a page layout that I need to select.

More info thanks

Thanks

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

Default-user

There are 178 queries here. it appeared support was through this.

Denoizzed

Yes, it was before but not anymore. We’ve been using our support forums actively since September 2012. We offer support there Monday through Friday.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
hupseb Purchased

Your support really sucks! and stop messing up the source code of colorbox.js!

Denoizzed

Hello,

Strange that you’d say our support sucks because most people rave about our support. We offer around the clock support Monday through Friday with a guaranteed 48hr response time although it’s usually sooner.

Not sure if you’ve joined our support forums or not but if you haven’t than you should: http://www.denoizzed.com/forum

I’m sorry you feel the way you do.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am considering purchasing this fantastic looking theme (great job :). But, I wanted to see if it will be possible in future updates to change the color/shape of the navigation and other black borders.

I read through the FAQs and currently it seems as if this would be the process “These areas are both images and we’ve provided you the necessary PSD’s to complete these modifications. Once you’ve made your modifications, upload these new changes to overwrite the original images inside the “images” folder and reload your website. Please note, if you’re using caching plugins, you may have to clear your cache and disable the plugin momentarily for those changes to take place.”

If I do this will future updates of the theme override and cancel out these changes? I’m pretty good about figuring things out but worried as I update I’ll have to figure things out again.

Or, will there be any default options for different color navigation in the future?

Thank you!

Denoizzed

Hello,

It is not our intention at this time to release different color schemes for the template. To change things, as you’ve quoted, this is easily done. Before updating in the future, you’d simply copy over those modified images to overwrite the new ones in the updated versions.

You’d add your CSS modifications into the “CSS Overrides” section of our theme options this way when updating down the road to future versions, your CSS stays put. All you need to do is overwrite the images in the updated version with your previously modified ones and voila! Your updated and ready to roll.

Let us know if you’ve any other questions. Thanks for your interests.

- Bryce Wisekal

Default-user

Thanks for the quick and honest response. Seeing how good the support is I’m confident I’ll figure it out if I do have trouble in the future.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Norway

Hello! Considering buying this ithem for a customer, but we want to know if this comes in a package for installing the template in full as shown in the demo? Or do we have to build everything from a fresh wp install? Would greatly appreciate a swift response, since we have a short timeframe on this :) Thanks

Denoizzed

Hello,

Thanks for your interests. Yes, our template comes with the demo content. Only things not included are the images, sorry. Everything else though comes exactly as you see it by installing the .XML file.

- Bryce Wisekal

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
Makiote Purchased

Hi,

I have problems to upload an image in my portfolio page.. Appears an error message with the next message: ‘Cheating! Eh?’ when i click on Browse button.. why??

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
gravel-dk Purchased

Hi Bryce, I may be way of topic here – if so, I’m sorry! Seemed like the only way to ask a question ;-) Does this theme allow an easy Facebook like button next to pages, slides, pictures etc.? If yes, how to? Besides the above – SO NICE template… love it, and get really great feedback! BR. TB

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

  • Has been a member for 1-2 years

hello I want to know if your theme supports multilingual if so, how? thanks

Denoizzed

Hello,

The template is supportive of “WPML” but there are a few minor issues to be addressed in our update to come shortly. However, for the most part it’s supportive of this plugin.

Additionally, there we’ve used “Poedit” for the use of Language Files.

Let us know if you’ve any other questions.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Very nice theme. I wonder if this theme can be used in RTL site ?

Thanks

Denoizzed

Hello,

Thanks. I’ve replied to this question a lot. I cannot confirm this because I’ve never tested it. I’m also unfamiliar with this usage. I’d be more than happy to work with you to see what may be required, but unfortunately I cannot offer you a guaranteed honest “yes”.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ivanriver Purchased

style.css I can’t install this theme couse there is no “style.css” Why it happened?

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Could you please advise why Photonic can not be used along with this theme? What is preventing that and can I change something?

Denoizzed

Hello,

Never used it, so can’t really say why. Likely due to conflicts. Our template uses several scripts inside it for the galleries alone, plus those additional for running other portions of the template. If is likely a conflict and would require being debugged. Not something we’d cover under free support as it’s a third-party plugin.

This does sound like a buyer question though and would instruct you for further assist to register with our support forums as we do not provider buyer support here: http://www.denoizzed.com/forum thanks!

- Bryce Wisekal

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Too bad it isnĀ“t responsive….

Denoizzed

Hello,

Thanks for your interests. Responsive design is due out in coming days.

- Bryce Wisekal

Chibru

awesome!!

One more question… Is it possible to create a filtered image grid? Such as this one in my website?

http://londonjewelry.com.cn/high-quality-en.php

Please let me know when you launch the responsive version.

Thanks!!

Denoizzed

Hello,

The URL you’ve provided doesn’t work. However if you mean something like “Quicksand Sorting/Filtering”, it’s possible but not something included in our template as a default. It would require you making developments into the template to achieve similarities.

- Bryce Wisekal

  • Has been a member for 1-2 years

hi Can I add instead of photo the video? i need to add video background….and then it will be automatic start up like in this template.

Denoizzed

Hello,

Yes, you can add video to your homepage. Our template supports “Vimeo, YouTube and MP4” formats for the homepage video backgrounds.

- Bryce Wisekal

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hello. I am having few issues with portfolio page. First of all, i can’t add more photos in the Lightbox of the selected category. I have watched over and over again your video and it does not seem to work. A think that i noticed after you select the photos you want for the lightbox is that i do not have the options that you have in wordpress. Is there any easier way to get in touch? I would like to show couple of print screens as well and this is not the easiest way to do it. I am looking forward for a reply. Thank you

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hi, Bought this theme a year ago. Was wondering is there a way i can change the paragraph fonts to any font i want?

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dom4130 Purchased

Please I just bought this theme but I really dont know what to do to show titles and description on homepage slider?? I would really appreacite some help! Thx

Denoizzed

Hello,

We do not offer support on holidays and weekends. Today is a holiday here in North America. We’ll be catching up on support tickets/threads tomorrow when returning back to normal schedule.

In the meantime, please register for our support forums if you have not already, http://www.denoizzed.com/forum and post your questions for buyer support there. Registration is required, read the “How do I Register” link in the sidebar should you require assistance.

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I was considering this theme, tried to access the demo preview of this theme through mobile android device and it seems it had some problems, such as I can’t click some of the links on Portfolio/Gallery. (maybe because the link was nested? Because I can click contact us page just fine.)

So, is there any planning in the future to make this theme support mobile view? Or is there any compatible mobile support plugins that is available for this theme?

Thanks.

Denoizzed

Hello,

We’ll be releasing an update that contains a responsive version of our template in the coming week. Updates are free or you can wait until we’ve released version 4.1. Thanks for your interests in KingSize WP.

- Bryce Wisekal

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
ikaroweb Purchased

Hello, Why the admin bar disappear on the Homepage?

Thanks in advance.

Ika ;)

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

  • Has been a member for 1-2 years

Hi, I work in the King Size theme, with 1 menu. I start off by creating a page called e.g. A. Then I create a page called B and make it parent to A. I then head off to the Appearance>Menus and create my menu, go to the drop down and choose the menu I just created. After that I pick the pages A and B down at the left (and in the sidebar they show as A being parent to B) and Add to menu. They show up in the menu window with the same indentation. I drag B a bit to the right so that it is supposedly a submenu to A. The problem is that as soon as I click “Save menu”, B jumps back to underneath A and on my webpage shows up as an own menu. I don’t know what could be the problem because it worked perfectly two months ago. Greatings!

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom
GlassFrog Purchased

@Denoizzed

Could you tell me what would be the easiest way to create and maintain a gallery?

Regards Joshua @ Glass Frog

Denoizzed

Hello,

Please register with our Support Forums for buyer support:
http://www.denoizzed.com/forum

If you have troubles register, please read the following link:
http://denoizzed.com/how-to-register/

Also be certain to read our sticky post at the top of the forums, it reads “IMPORTANT: Read Me First” it will give you pointers and it may also assist in answering the questions you may already have.

Looking forward to seeing you on the support forums – thanks again!

- Bryce Wisekal

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