112 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
ehouser Purchased

How do I configure the “submit to join newsletter”. I don’t see any instructions on it.

Chimpstudio

Hi ehouser, Thank you for contacting me on themeforest. We only provide support through our special customer support system. Please create a ticket here www.chimpstudio.co.uk/support and mention your currently faced issue. Our customer representative will get in contact with you and resolve your query. Best Regards, ChimpStudio

Default-user
ehouser Purchased

I submitted a request to your support site regarding this issue last week, but have not received a reply yet.

Chimpstudio

Hi ehouser,

Thank you for getting in contact with us about your issue. In order to configure the submit to join newsletter, you need to follow these steps. The “submit to join newsletter” is a widget , you can add this widget in your sidebar or footer widget area through your wp-admin > appearance > widgets section.

We provide support through our special customer support system. If you need any further help then please create a ticket there www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards, ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where is the forum. I need the link to the forum where issues relating to kingdom college theme are discussed. I bought the theme recently. I read that I can use the purchase code to enter the forum but i can’t find it.

Chimpstudio

Hi tsibobondah,

Thank you for getting in contact with me. Yes we have a customer support system. Here is its link www.chimpstudio.co.uk/support

Best Regards, ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ikavtech Purchased

Hi Where should I look to change the overall theme’s font? I did change here : Content Text Size wp-admin/admin.php?page=fonts But it is not reflecting. Can you help?

Chimpstudio

Hi ikavtech,

Thank you for getting in contact with us on themeforest. You can change fonts from wp-admin > fonts > content fonts , here is the list of all fonts you can choose one (from your overall site font).

We provide support through our special customer support system. If you need any further help then please create a ticket there www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query. Best Regards, ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hi refering to ikavtech , i have sent support so many times and they said its bug issues. Look here. I changed the h1-h5 and some are only working

2) Content Text Size is not working at all. its a waste setting

3) the bullets are running away

4) the numberings are running away

5) overal theme has so many bug issues and some pics are not loading to.

6) sent so many tickets and conclusion = they are working on it. after all released version 2 and still got bugs.

7) common sense - when made posts should appear but only 4 out of 10 appearing on the page.

Advice to all, before purchasing, read the comments here and then purchase. If you purchase, the support is very slow on chimp tickets and you have to be a professional coder because they will tell u solutions that only a coder will understand.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
jpmcafee Purchased

Same result here been dealing with support for 2 months now. With the same answer as ramshelp. When will this new release come out.

Chimpstudio

Hi jpmcafee,

Thank you for getting in contact with us on themeforest. If you are facing any issues then you can write us on support@chimpstudio.co.uk . We will look into it and if they are real bugs then we will fix them up.

Best Regards, ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Switzerland
scrats Purchased

hi all

How can I translate the the countdown description “Hours, Days, Mins, Secs” to German?

Best Regards scrats

Chimpstudio

Hi scrats,

Thank you for getting in contact with us on themeforest. You can change these “Hours, Days, Mins, Secs” to German from theme/includes/widgets/ cs_event_countdown_widget.php file in line 127-130.

If you need any further help then please create a ticket here www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Switzerland
scrats Purchased

how can I get the output of “view all events” sort by date?

Best Regards scrats

Chimpstudio

Hi scrats,

Thank you for getting in contact with us on themeforest. We have a customer support ticket system. Here is it’s link www.chimpstudio.co.uk/support Please submit your ticket and mention your issue there. Our customer representative will help you out in it.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Switzerland
scrats Purchased

How can I let the little menu in the header on the right side “Home ¦ Blog ¦ News ¦ Events ¦ Courses ¦ Gallery ¦ About Us ¦ Contact Us” show in the mobile version?

Best Regards scrats

Chimpstudio

Hi scrats,

Thank you for getting in contact with us on themeforest. We have a customer support ticket system. Here is it’s link www.chimpstudio.co.uk/support Please submit your ticket and mention your issue there. Our customer representative will help you out in it.

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Nigeria

Hi,

I just purchased this theme now. I have downloaded the ZIP file. Its 18.3MB in size, but I cant Unzip it nor Upload it to my Wordpress local instllation.

Please I need your help.

Chimpstudio

Hi ibrahimdurosimi,

Thank you for getting in contact with us on themeforest.

Maybe there would be error in download. Can you please re-download it. If that doesn’t help then please get in contact with our customer support team on www.chimpstudio.co.uk/support . They will help you out in resolving issues.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mydog10 Purchased

Hey, we recently bought & installed the theme following the guide but the website with the theme doesn’t look like the demo at all, even with demo content imported. We’ve opened a support ticket 4 days ago and still the website looks with missing parts. Email : orpee1@gmail.com Ticket #764

Thanks.

Chimpstudio

Hi mydog10,

Thank you for getting in contact with us on themeforest. You might have submitted your ticket on weekend. Secondly, i have just checked your ticket number and you are already in communication with support team. I hope you will be enjoying our customer support.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

hi, interested in your theme. But don’t know whether it is designed SEO friendly. Are H1, H2, H3… tags in order?

Chimpstudio

Hi greentealeaf,

Thank you for getting in contact with us on themeforest. Our theme is SEO friendly but we are not using any kind of SEO plugin or module in our theme. Secondly, it is having H1,H2 etc and different other features. Please check our theme description for more details.

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • India

Can I use woocommerce plugin with this theme?

Chimpstudio

Hi tarkar,

Thank you for getting in contacted with us on themeforest. If you want to use then yes you can use it, but we haven’t tested these plugins with our theme.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Good Evening,

I wanted to know how the Calendar works? How can I add a new Event and how will it be displayed on a Calendar page as well as on the Home Page sidebar. Please let me know.
please email me at calvarez@nvny.org

thanks

Chimpstudio

Hi calvarezny,

Thank you for getting in contact with us on themeforest. You just need to follow this procedure.

Step 1: Add some events in an event category.

Step 2: Add an event module by using this category in a page.

Step 3: After that use option calendar view for this event module.

Step 4: On front page calendar widget can be added from wp-admin > widgets section.

We have a customer support ticket system. Here is it’s link www.chimpstudio.co.uk/support . If you have any further issues then please submit your ticket and mention your issues there. Our customer representative will help you out in it.

Best Regards,

ChimpStudio

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • New Zealand

Can you please answer my Support ticket. No response in a week!

Common guys!

Chimpstudio

Hi pixelwebnz,

Can i please have the ticket id so that i can look into it personally. Hope to hear from you soon.

Best Regards,

ChimpStudio

pixelwebnz

Issue resolved thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
tala713 Purchased

I just purchased this template and am working on it in wordpress. I have never used wordpress before and am coming up against a few issues.

When I click on the ‘edit this page’ link it takes me to a page with an empty edit box (even if there is stuff on the page). When I put information on the page nothing shows up.

Also, when I try and put a visible title on one page it connects it to all other pages with the same page template. If you could help me figure these things out I’d appreciate it.

Thank you.

Chimpstudio

Hi tala713,

Thank you for getting in contact with me on themeforest. In order to look into the issue we need to have the URL and details. Please create a ticket here www.chimpstudio.co.uk/support and mention your issues. Our customer team representative will help you out in resolving it.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ence Purchased

hi Sir brought this theme 4 days ago but my version don’t have so many things like news section facebook type time line & more please let me know why is this???? & facebook plugin not working as well in my template.

Chimpstudio

Hi ence,

Thank you for getting in contact with me on themeforest. In order to look into the issue we need to have the URL and details. Please create a ticket here www.chimpstudio.co.uk/support and mention your issues. Our customer team representative will help you out in resolving it.

Best Regards,

ChimpStudio

Default-user
ence Purchased

sorry i try to open a ticket my it provide me error “Not a Valid Purchase” how can i get purchase ID i have purchase invoice & Order number if you required so i can paste here. “www.chimpstudio.co.uk/support” this link is not working

Chimpstudio

Hi ence,

Thank you for getting in contact with us on themeforest. You can get the code by following this pattern;

http://www.chimpstudio.co.uk/extra/tf/pur_ver.png

Please do not paste your purchase code here. Only use that while registering your id on our support ticket system. That is working fine, i have just checked it. http://www.chimpstudio.co.uk/support/

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I like this theme and would like to use it for a client. Are the colours changeable? For example, the orange background of the Menu and the dark blue background at the very top. Thanks

Chimpstudio

Hi g7submit,

Thank you for getting in contact with us on themeforest. Yes its colors are changeable.

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi Does this template come with dummy content Thanks

Chimpstudio

Hi bienosie,

Thank you for getting in contact with us on themeforest. Yes this theme comes with dummy content.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
actx Purchased

i’ve opened a support ticket, and i ve very limited time to finish my site. waiting for support.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

I bought this theme yesterday, and I followed all the steps of the help file, to put the site as in the demo but the homepage doesnt work, and even worst there are missing pages in the menu wich shows 404 error when clicked. I need my website to be as in the DEMO but is almost impossible the slider doesnt show and I checked and everything is as in the Help file, also the Homepage Sidebars have all the widgets and they dont show up. Please Help! Im in a hurry

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