439 comments found

Hi, does knowhow support LDAP for Active Directory integration?

Do you all have a full blown help desk system, where tickets can be entered, routed technicians, notify end users, etc. etc.? Something similar to freshdesk or bigwebapps, but for WordPress?

ChrisMooney

Hi there,

KnowHow doesn’t have LDAP support, you’re better looking for a plugin to handle that.

Thanks

Hi Please tell me, Can we post images (Any Size) in articles. Also tell me if can give hyperlinks to other articles ?

Thanks. Kasana

Default-user

Can we add a forum engine to this theme ?

ChrisMooney

Hi there,

BBPress works with most WordPress themes out of the box with the default BBPress styling. PHPBB doesn’t work with WordPress out of the box.

Thanks

Hi there

The FAQ page is not showing the default sidebar.

My url is www.wpcollage.com, please can you check and advise?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Can be added google’s prettify to knowhow theme’s shortcodes area to make and show code samples better? is theme support it?

ChrisMooney

Hi there,

It’s not a feature of the theme, so you’d need to use a plugin or customize the theme to add the feature.

Thanks

Does this theme or any of your themes have the ability to have canned responses when people fill out a support request? We would like to be able to reply to support tickets quickly. Everything else looks great but we need this feature. Let me know if this theme has it or one of your others. Or if there is any other options for that? Thanks!

Default-user

Also do we have to require users to login or register or can we disable that and let anyone access and send support requests?

ChrisMooney

Hi there,

I’m not sure what aspect of the theme you are referring to as there isn’t any sort of support ticket system included in this theme.

Could you clarify?

Thanks

Hi there,

really nice theme!

Would like to use arrow down to toggle ajax / live search results, then hit enter or space to follow selected result. Would that be possible to add to this theme ahead? (i know – power user feature – however, its would follow usability from google search :) )

Thanks

Best regards,

Tobias

ChrisMooney

Hi Tobias,

It’s not a feature of the theme, but it’s a great idea. I’ve added it over to our ideas board to look into for possible inclusion in a future update :)

Thanks

Hello dear,

I have seen your theme and it was wonderful , i really like it ..

My big Q is , Does your themes work with Arabic site ?

Thank you.

ChrisMooney

Hi there,

Unfortunately the theme isn’t RTL language compatible. Sorry about that.

Thanks

Default-user

Can you do it for me, in extra $ , if you don’t mind …

ChrisMooney

Hi there,

Unfortunately we don’t carry out any freelance work.

Thanks

I have the same problem as one of the previous commenters:

quote: “On page 3 of this comment section you refer someone to 1.3 “Setting up an FAQ” page. In the documentation that I received with my purchase there isn’t a single instance of FAQ anywhere in the documentation if you search for that term.

Where is the instructions for setting up a FAQ page like this one: http://demo.herothemes.com/knowhow/faq/

Sincerely Jens

ChrisMooney

Hi Jens,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

jknibbs Purchased

What was included in the most recent update? The changelog has not been updated.

ChrisMooney

Hi there,

The most recent version (1.1.6) was a general bug update. Mostly minor bug fixes.

Thanks

aantonis Purchased

I was wondering if there is an easy way to style the main search bar. I would like to be able to change it to a rectangle, as well as the search button.

ChrisMooney

Hi there,

The theme doesn’t have any options to do this, so you would need to use a child theme.

For any further help, support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

chooni Purchased

Hi there, it says Last Update was on 4 November 14 but the theme is still v1.1.6 which i have already got since your previous update! please enlighten me on what has changed?

ChrisMooney

Hi there,

The latest fixes were for localisation and plugin compatibility (WPML). It looks like the version number wasn’t increased so I’ll fix that.

Thanks

Hi,

We need to sort categories and posts in the homepage, sorting by date is not a good option for us as we’d like to present the most common question right under the category in the homepage.

I’ve seen many comments on sorting category and posts on homepage, it was 2 years ago and your answer was that you will find a solution for that. Did you do anything about it? or do you have solution?

Please let me know how fix it.

Thanks George.

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Default-user

Sent, will appreciate a quick answer. Thanks.

awong226 Purchased

Hello,

Great theme. I purchased the theme and trying to use an outside Live Search plugin Ajax Search Form(https://wordpress.org/plugins/ajaxy-search-form/). But the plugin does not work. Can you help? I am using the latest version and have turn off the default live search already.

ChrisMooney

Hi there,

Unfortunately we can’t assist with 3rd party plugin integrations.

For anything further support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

I’d like to use this theme for a product knowledge base, but I’d like to use it only to display information that is specific to the product that the customer has.

For instance, if the customer has a Samsung TV, I don’t want them to find any information for an LG TV.

Are you aware of anyone who’s achieved this before? Customers already have a login to their online account (a different website), so I could send a POST/GET parameter when I link the customer to the Wordpress knowledge base which specifies the product they have.

Any suggestions appreciated!

ChrisMooney

Hi there,

I’m not aware of any customers doing this and unfortunately it’s not something we’ve explored. You may want to get in touch with a WordPress consult who has experience in this sort of integration to help you.

Thanks

Upon clicking a FAQ, the URL is amended with #FAQtitle. Using that URL in a separate browser does not point to that anchor. Is there any functionality to be able to link to directly to open FAQ accordions or tabs on a page?

We would like to send customers direct links to open FAQ accordions. Surely this is possible?

ChrisMooney

Hi there,

Unfortunately this isn’t possible with the theme at the moment but I’ve made a note to look into this for a future update.

Thanks

Hi, can I restrict my whole site to ONLY registered and logged-in members?

Registration access and usernames will be given by site admin and people will not be able to register to the system. I’m trying to prepare a company KB for workers only and not visible by visitors/search engines etc.

If this is doable, I’ll buy it now, thanks.

ChrisMooney

Hi there,

There are various plugins that can help you with this. Which one depends on your requirements. Here’s what a quick Google search brought up: http://www.wpbeginner.com/plugins/how-to-restrict-wordpress-site-access-by-ip-or-logged-in-users/

Let me know if you have any other questions.

Thanks

Is there a way to create multiple FAQ categories?

As far as I can tell, it looks like you can only create one long list of frequently asked questions.

I’m looking to create multiple FAQ lists each based around a different theme, just like the category / article structure.

Is this possible and if not, is there a work around?

ChrisMooney

Hi there,

Unfortunately having multiple FAQ pages isn’t a feature of the theme. Let me know if you have any other questions.

Thanks

When will be update for Wordpress 4.1 ?

ChrisMooney

Hi there,

This theme has been tested & works perfect with WordPress 4.1 :)

Let me know if you have any other questions.

Thanks

Can you tell me comment form id because i used knowhow theme with wordpress Thread Comment plugin,thanks.

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

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