ChrisMooney

ChrisMooney supports this item

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480 comments found.

Are you planing to support RTL in this template or not ?

I want to buy it, but my site in “Ar” language .

Hi there,

At this time, it’s not something that will be supported in the near future.

Sorry about that.

Thanks

Is there a way to make the search only search a particular category? Any direction on this would be appreciated.

For users who only need knowledge base information from a particular category I would like to make them a custom search page, that only searches, and gives instant search recommendations (drop down choices) for that category.

Hi there,

It isn’t a feature of the theme so you would need to modify the theme to add this.

Thanks

Hello

Does the theme have banners/ads areas to add some images of advertisign?

Thanks

Hi there,

The theme doesn’t have banner/ad areas built in. Let me know if you have any other questions.

Thanks

NickyP

NickyP Purchased

I recently bought this theme and like a lot of other purchasers I wanted to sort the categories on the Home page by category and not by date. The answer is to edit home.php and go to line 44 – where it says ‘orderby’ => ‘name’, change name to slug so that it reads ‘orderby’ => ‘slug’,

That worked for me.

Can this theme be used with BuddyPress?

Hey there,

BuddyPress works with any theme out of the box, but this theme doesn’t supply any specific styling/integration for it.

Thanks

Chris, thank you for your reply. I had read similar posts from earlier. I’m wondering if you would be interested in discussing a customization project that would involve putting the styling/integrations in place to make the theme work well with BP?

Hi there,

We’re currently not taking on any customization/freelance work, but thanks for asking.

All the best

Hi

I have bought the theme, but have a minor problem. Where should i insert my Google Analytics validation code? I have tried both in header.php and footer,php, but Google Analytics do not find I.

Kristen

Hi Kristen,

We recommend using a plugin to add your Google Analytics code. Here’s a great plugin we use: https://wordpress.org/plugins/google-analytics-for-wordpress/

Thanks

Hi

I have bought the theme, but not include Live Preview XML file.

How can I get the file ?

Hi there,

Get in touch with our support team via http://herothemes.com/support/ and they’d be more than happy to send over the demo XML file for you.

Thanks

redxltd

redxltd Purchased

I need the RTL support of the theme. I’ve seen the answers on this feature “At this time, it’s not something that will be supported in the near future.” So I just adds pressure that you have a lot of customers who want it, and need it :)

Thanks, Gal

Presale question, Before we buy a KB plugin we need to know if it will work with the following plugin: https://wordpress.org/plugins/paid-memberships-pro/

Not sure if its something you have tried or know of a customer that has. We basically want it to be set to a certain level that only paid members can view. I know it might be asking a lot but if you don’t know if it is compatible, is there anyway to test it for us? That other plugin is free, we just don’t want to buy something that will not work in the end. Thanks for the help.

Hi there,

Thanks for your message. Unfortunately it’s not possible for us to test every plugin available. We’ve tested WPML, Gravity Forms and Contact Form 7 and support their compatibility with the theme.

Let me know if you have any other questions.

Kind Regards,

Thanks

Hello, can you disclose what kind of security fix you’ve applied in v1.1.8?

i would like to be able to search only in the category i am in, can i achieve that? i understand that i might need some coding support, but some guidance would come in handy. thanx

Hi there,

This can’t be achieved without modifying the theme. Unfortunately it’s out of the scope of the assistance we can provide.

Kind Regards,

Chris

Would this theme be suitable for an internal company knowledge base?

Hi there,

It would depend on your requirements. We’ve seen a few customers using this theme as an internal company knowledge base with success.

Let me know if you have any further questions.

Kind Regards,

Chris

Hi!

How many levels of nesting can be done? http://clip2net.com/s/3hRYAJk

Hi there,

Thanks for your message. You can have an unlimited number of nested categories, however only child categories will show under a category on the homepage.

Let me know if you have any other questions.

Kind Regards,

Chris

Hello,

I try translate any phrases, but if i use plugin CodeStyling Localization or Loco Translate, phrases is not translate. Why? Or how do I translate some phrases?

Thanks

Hi there,

Thanks for your message. Please submit a support request via our site: http://herothemes.com/support/ with your WordPress details and we’ll take a look into the issue for you.

Kind Regards,

Chris

Hi,

My web site: http://tabanpuanlari.com.tr live search enable but not working :( Why?

Hi there,

It looks like there’s a JS error on your page which is most likely being caused by a conflicting plugin. Try sequentially deactivating your plugins to see which one is causing the problem.

If you need anything else, please don’t hesitate to get in contact with the support team at http://herothemes.com/support/

Kind Regards,

Chris

1) knowhow theme disabled. 2) all plugin disabled. 3) knowhow theme enabled.

but reply not working :(

wordpress username and password your send. you login and check??? :D

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Pre-sale question: It it possible to select which categories I want to show on the home page? i.e. I will have few categories that I don’t want to show on the home page…

Hi there,

Thanks for your message. It’s possible to exclude categories from the homepage so you can select which ones appear on your homepage.

Let me know if you have any other questions.

Thanks

Soul726

Soul726 Purchased

Hi, I bought the theme and thanks for designing such a neat template. I am facing one issue though, and that is the number of posts under a category on the right side bar. on the sample template on themeforest, it shows red circles around the number of posts in addition to a hover color on the link. Unfortunately, both are not working for some reason.

Hi there,

Thanks for your message. Please submit a support request via http://herothemes.com/support/ with a link to your site so we can investigate for you.

Kind Regards,

Chris

Hi, Does this theme support nested categories? My client already has a basic theme for his KB but listing of posts under nested categories is a mess, Thanks for your reply

Hi there,

Thanks for your message. Yes, this theme supports nested categories. You can see this on the demo for the “Using KnowHow” category which has 2 nested categories.

Let me know if you have any further questions.

Kind Regards,

Chris

concedra

concedra Purchased

Bug with category counting!

If “Show Category Counts?” is turned on, it also counts articles in trash and in review/draft

Hi there,

Thanks for your message. I’ve checked this on my dev setup and I can’t replicate the error you’re encountering. Could you send me a support request ( http://herothemes.com/support/ ) with further details so I can investigate?

Kind Regards,

Chris

Can the search bar be removed?

Hi there,

Thanks for your message. It’s not a built-in option but it’s super simple to do with a snippet of CSS which the support team will be able to assist with.

Kind Regards,

Chris

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