ChrisMooney

ChrisMooney supports this item

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508 comments found.

I don’t know anything about CSS and HTML, is it easy to use without these? What is the best thing that knowhow can offer?

Hi there,

Thanks for your message. I see you’ve become a customer of ours and have sent a support request through. One of the team will be with you soon to help you.

Kind Regards,

Chris

Hi Chris. Your theme looks fab. Does your theme use voice search or does it only work if you type a question in? If not, is there a way of using a plugin to create a voice search that is compatible with ajax? Thank you.

Hi there,

Thanks for your message. The theme doesn’t have any voice search capabilities. I’m not aware and haven’t testing any plugins with the theme to add voice search functionality, so unfortunately couldn’t tell you if it’s possible.

Let me know if you have any other questions,

Kind Regards,

Chris

Chris, is there a short code available for 2 columns taking up 75% and 25%?

Hi there,

Thanks for your message. Unfortunately that layout isn’t possible with the column shortcodes included. Sorry about that.

If you need anything else don’t hesitate to contact the support team via: http://herothemes.com/support/

Kind Regards,

Chris

Hello Chris,

We’ve been using your plugin Q and A FAQ and Knowledge Base for WordPress Version 1.0.6.2 and it works quite well.

I noticed that this plugin is not longer in the WordPress repository >> https://wordpress.org/plugins/q-and-a/

In the WordPress settings for Q and A, there is a link for the premium version, which points to this page. However, this appears to be a theme and not a plugin.

Do you have a plugin available? We’d be happy to go premium.

Many thanks!

Herby

Hi Herby,

Thanks for your message. I think there’s been some confusion as I’m not the author of that plugin. So not sure why that author would link here. It may be worth investigating the author of the plugin and seeing if they still have the premium version available.

Kind Regards,

Chris

Thanks Chris.

I think what’s happening is that the author no longer wants to support the plugin, and deflecting users to you.

He/she does however make claim to your theme being THEIR premium plugin. Herewith the exact text in the WP plugin page…

“Thanks for downloading Q & A! If you like it, please be sure to give us a positive rating in the WordPress repository, it means a lot to us. If you like Q & A and would like more advanced features, please take a look at Q & A Plus, our premium version of the plugin. It’s got more display options, support for user submissions, user ratings, and even more options to explore.”

(There is a hot link on the text “Q & A Plus” to your Envato page.)

The plugin in our WP plugin page, has a link to the author >> https://madebyraygun.com/

You may wish to take it up with him/her.

Hope this helps.

Herby

Hi Herby,

Thanks for the heads up, I’ll look into it.

All the best,

Chris

Hey,

thanks for the good work! I really love it. What are your recommendations for the logo size?

Best regards.

Hi there

Thanks for your message. The theme default is 260×45 so anything around that size will work well with the theme.

If you need anything else don’t hesitate to get in contact with our support team: http://herothemes.com/support/

Kind Regards,

Chris

We’re the former author of the Q&A plugin. We have not developed or supported that plugin for more than two years, and in fact don’t even have access to the WP Repo anymore, but people kept coming to our site to find out where it went! We created a simple redirect to point people to your software in hopes they would find it useful and purchase it. We definitely weren’t trying to imply that you were somehow providing support for the plugin.

Let me know if this is confusing and I’ll be glad to turn off that redirect.

Hi there,

Thanks for letting us know what was going on and clearing up the issue. I have no problem with the redirect, if it causes too much confusion I’ll let you know. :)

All the best,

Chris

Hi Chris, I am having a problem with the tagline not showing up. I added it in the Theme Options and the page source shows it in the Title tags but it doesn’t render. Can you please help?

Hi there,

Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?

Thanks

Hi Chris, where can I find ‘SEARCH’ buttons location in code? So I can change it to different name?

Regards

Hi there,

Thanks for your message. You can find the code in the header.php template. If you need anything else, don’t hesitate to get in contact with the team via: http://herothemes.com/support/

Kind Regards,

Chris

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