420 comments found

scysys Purchased

Show Category Counts?

This Option is not working! It always shows Category Counts

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hello I need to add a support area for my web page but I can’t decide which one to chose the know how theme or the support theme. I need basically 3 categories FAQ, video tutorials, articles and that’s all. Which you recommended me ? Thanks !!!

Hi Chris !

I started using this last week and i have set up 4 categories and need to show at least 5 post per category. I have also upped the number of post showing at one page to 20. But it does not seem to help. Number of post showing per category is set to 5 but only shows 2 or 3 although the total number is 5 or 10. I tried making 5 posts sticky as well but no luck. What am I doing wrong?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hello,

I have a sales funnel (membership site) with a custom wp theme, but i want to build an Knowledge Base/Wiki for my site based in your product.

It’s possible to do that?

Thank you

VM

ChrisMooney

Hi there,

You would need to use a WordPress multisite installation to install this theme on a separate (but linked) WP installation.

Thanks

Hi,

I like the theme. Clean design ;)

Is FAQ page a template that I can reusable?

Can I have multiple pages created with FAQ template in my site?

Can I also change the accent color (red) to others?

Thanks,

ChrisMooney

Hi there,

// Is FAQ page a template that I can reusable? Can I have multiple pages created with FAQ template in my site?

With KnowHow you can only have a single FAQ page.

// Can I also change the accent color (red) to others?

Yes you can via the color picker in the theme options panel .

Let me know if you have any other questions.

Thanks

yban Purchased

hello friend!

I can remove the highlighted image is automatically added in the post?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hello: A few questions:
1.Can images, video clips, gallery and other elements be added to each post/article/page?
2. Can specific fields be added to the header of each post/article/page? For example, DOB, year, etc [similar to what wikipedia does on their bio pages].
3. Can a ratings system plugin be used, or is the feature on your roadmap?
4. Is your theme schema.org compliant?

Thanks!

ChrisMooney

Hi there,

1. Yes, the theme supports all the default WordPress media integrations into articles etc

2. This wouldn’t be possible without extending the theme or using a plugin.

3. Other customers have integrated rating plugins successfully.

4. No schema.org markup is used in this theme.

Let me know if you have any other questions.

Thanks

why3s Purchased

Hello,aftwr i install the theme,why i can not get the menu home/FAQs/Shortcodes/Contact as http://demo.herothemes.com/knowhow/ show ? thanks

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

robbertl Purchased

Hello Chris,

I have already purchased your support desk theme with great success… thanks.

I am now interested in your KnowHow theme and have a question, which relates to one of your testimonials. I will preface my question on the understanding that you do not support custom coding… but this is general one that I’m sure a lot of people would like to know the answer to.

1) on the http://www.insurancelibrary.com/ website homepage there is a section above the Knowledge base called – How it Works. Can a ‘block/section’ like this be added using the built in functionality of the theme or does it require custom coding?

2) on the http://www.insurancelibrary.com/insurance-quotes/ page there is a blue bar/strip with an image and dropdown box. Again, can such a ‘block/section’ like this (without the dropdown box functionality) be added using the built in functionality of the theme or does it require custom coding.

Thanks,

ChrisMooney

Hi there,

Both 1 & 2 above have been achieved by the customer customizing the theme.

Let me know if you have any other questions.

Thanks

No categories for FAQ’s? No tags? I have hundreds of FAQ’s, and from what I can tell the results page will show all of them at once, with no way to control the view. This is a UX(and UI) nightmare for the user.

ChrisMooney

Hi there,

If you have hundreds of FAQs, it’s likely that this theme isn’t fit for your needs. The FAQ section in this theme is intended for smaller FAQs.

Thanks

jchambo Purchased

TIP: It might be beneficial to choose to only “Include” categories on the front end, instead of having to “Exlcude” categories. Every time you create a new category, you have to look up the category ID, and enter it in to the Theme Options. If you have a lot of categories, that becomes a pain.

Why not make an option to simply just only “Include” certain categories? This way every time you add a category, you don’t have to go back and edit the Theme Options every single time?

Just a thought.

ChrisMooney

Hi there,

Thanks for the suggestion, it’s something we’ll discuss and consider for a future update.

Thanks

This product contains the installer that it is equal to demo?

ChrisMooney

Hi there,

I can send over the demo XML file if you need it :)

Thanks

I am also receiving the following error:

Catchable fatal error: Object of class WP_Error could not be converted to string in /home/support/public_html/wp-content/themes/knowhow/framework/template-navigation.php on line 141

I removed all plugs, issue same. used different template, issue is gone.

Any idea?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Default-user

I purchased through Envato, I don’t have access to herothemes?

Default-user

Resolved HT login.

Cheyens Purchased

Is this theme WP 4.0 ready?

ChrisMooney

Hi there,

Yes this theme has been tested and is WP 4.0 ready.

Thanks

Hey, could u provide us with the demo.xml?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

pjwiebe Purchased

This theme looks great, but as earlier suggested by ChrisMooney to use the http://wordpress.org/extend/plugins/wordpress-wiki-plugin/ plugin to turn the theme into a wiki is not a great idea.

I purchased both this theme and the plugin and a main problem is that the home page that shows the different categories only shows the categories based on the design of the theme, not of the wikis. So they won’t show up on the home page under the different categories rendering the homepage pretty useless except for the search and the sidebar.

And as mentioned on this theme’s page, there is no support for integrating plugins. Unless you know PHP, probably best to save your money and find another theme.

ulflun Purchased

Is it possible to implement Font Awesome Icons -> http://fortawesome.github.io/Font-Awesome/ and use them in Menus?

Thanks

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

jf Purchased

Hello Sir,

Quick question (useful for other users I am sure).

Is it possible to have FAQ full width? (no sidebar)

Thank you :)

ChrisMooney

Hi there,

Thanks for your support request, please update us there if you’re still having trouble.

All the best

This is probably a silly question. I want to build a wiki site that functions the same way (almost replicates) Wikipedia or memory alpha with the ability for readers to log in and edit. As well as be able to post video, audio and images. Will this theme do that?

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