ThemeForest

KnowHow - A WordPress Knowledge Base/Wiki Theme

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Netherlands

Hi chris, does this theme work out of the box with authorhq? does it require a lot of work?

Thanks

ChrisMooney

Hey there,

The plugin should work with any theme, but it won’t be styled specifically for this theme.

Thanks

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United States

I’d like to use this for my team, but we would have to include passwords and links to clients works so we require at least a login screen before accessing the content of the wiki. Can the login window be set as the default home page, and unless you sign into WP you can’t see the articles? or some sort of solution like this?

ChrisMooney

Hey there,

You’d need to use a plugin or custom functionality to add these features as they’re not a default part of the theme.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
felipex Purchased

hi! the wordpress gallery dont work! in your theme

Thanks for your help.

great job!

ChrisMooney

Hey there,

I’ll take a look into it and see if it needs fixed for the next update.

Thanks

Default-user
felipex Purchased

Thank you! great job! is possible to make a home like this: Support Desk – A Responsive Helpdesk Theme??

ChrisMooney

Not without editing/customizing the template.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
groosy Purchased

Hi Chris,

thanks for the perfect theme. I bought it and using perfectly:)

but I have a problem now. live search isn’t working. Why ? don’know. when I upload the theme files, live search was working perfectly but now not working. Maybe ? setup some plugins like Better WP Security. But I tried to deactive plugins, but nothing change.

how can I fix it?

Thanks.

ChrisMooney

Hey there,

Try deactivating all your plugins and let me know if the issue persists. Email me via my profile (http://themeforest.net/user/ChrisMooney) with your WordPress details if it does and I’ll take a look.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Chris I have an issue with the “toggle” It works totally perfect in all browsers (Safari/Chrome/ipad/Firefox) but when used in IE (using 9) the actual toggles are a dark blue instead of the grey making them unreadable. Take a look www.chemistapp.com

Unfortunately although I dont use IE many of our customer do because it is default on their computers.

How do I fix this?

Thanks Ken

ChrisMooney

Hey Ken,

Thanks for letting me know about this, I’ll take a look and get this fixed. An update should be out within the next 24-48 hours depending on how long it takes for ThemeForest to approve it.

Thanks

Default-user

Thanks Chris – Can you please notify me once this new version is available. So I can make sure that I am getting the correct version Cheers Ken

ChrisMooney

Hey Ken,

If you have item notifications turned for this theme (on your ThemeForest downloads page) you should receive an email when it’s uploaded, otherwise keep an eye on my twitter: @herothemes for news.

Thanks

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • Referred between 50 and 99 users
  • United Kingdom
  • Exclusive Author

Hey Folks,

All support requests should be made via our site Hero Themes. We can help you much faster this way and get any issues resolved for you.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
riger99 Purchased

Hi Chris!

I applied the update and now empty categories are displaying on the home page again.

How did we fix that last time? Please let me know when you have a moment – Thank you!

Ooohhhppp!!!! Edit… I see there’s a feature to exclude categories! ;) Nice!! Thank you! :)

ChrisMooney

Hey there,

Use the “Exclude Categories” option to filter out categories you don’t want to display on the homepage.

Thanks

Default-user
riger99 Purchased

You were posting just as I was typing! – Thank you!!! :)

ChrisMooney

No problem :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Atreju Purchased

Hi Chris First: Perfect theme for my knowledge base and very well done! Like the option to modify stuff through the backend. Like so often I adjusted a few things to my need of which two may be interesting for others too. Since I guess I can not post code here, i made an entry on my base: http://wiki.derverstaerker.ch/knowhow-theme-adjustments/

1. I added keyboard support, when searching for content. I don’t like to grab for the mouse when I’m typing. So now I can just hit the down/up-cursors to select one of the found entries and hit enter. (I’m not a JS crack [yet], so this is probably not perfectly coded) 2. There seems to be a left over on the start-page layout which causes some additional margin on the right column starting from the second row. Fixed this by removing the class ‘half-gutter’ on line 45 in index.php. Couldn’t determine any further effects.

Regards, Atreju

ChrisMooney

Hey Atreju,

Thanks for the awesome feedback. I’ve got an update lined up for release today so I’ll make sure to get the 2nd fix in there.

Thanks for letting me know :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
websnail Purchased

Updated to get rid of one bug related to using the KnowledgeBase (ie: the Wordpress internal FAQ system)

Probably not being used by too many folks given the theme n’all…

Anyway, with the latest Version 1.1.1 you get this error: Fatal error: Cannot break/continue 1 level in /home/[foo] /public_html/wp-content/themes/knowhow/framework/template-navigation.php on line 145

To fix it you need to comment out the continue; on this line 145 as there’s no loop to continue out of…

Oops!

ChrisMooney

Hey there,

Thanks for letting me know about this, I’ve got an update lined up for release today so I’ll make sure to get this fixed.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
websnail Purchased

BTW… Your facebook group/page doesn’t seem to exist…

ChrisMooney

Thanks for letting me know, I need to update the links in the theme files & docs :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Chris,

Im interested in your theme, and I purchased “support-center” wich is a wonderful and perfect theme!

Before I purchase there are a couple of questions I need answers for:

1. Is it possible to let users register and post new articles in kb? 2. Can authors have a profile page where they can have a avatar and a list of articles they posted or comments?

ChrisMooney

Hey there,

1. There’s no front-end posting of articles (although there are a few plugins on wordpress.org that could help you here).

2. This isn’t a default feature of the theme unfortunately.

They’re two great ideas though, and something I might look into in the future :)

Thanks

Default-user

alright! thaks alot for your response, good service as always! do you mind telling me wich plugin could help me with question #1?

ChrisMooney

A quick Google search brought up this: http://wordpress.org/plugins/wp-user-frontend/ which looks pretty great

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