418 comments found

Hi,

How do i change the size of the logo?

PressApps

Hi Use the browser inspector to identify CSS classes and override then by adding custom CSS to theme options page. You can decrease logo padding as required and then upload larger logo. Please note the above is just a pointer as we dont provide customisation as part of support. Regards, Ivan

Default-user

I just thought you would have offered the option to increase logo as part of the theme (everybody else does).

Hi, we are looking at Knowledgebase themes and had some questions about the functionality of this one.

- Can you “pin” articles so they are always on top of the listing in a category? And/or can you manually sort the order of articles in a category?

- Can you require some articles to only be accessed if you are a registered user? Or at least just make everyone register before they can view any articles?

- Is there a print to pdf (or print friendly) option for articles, or how would you suggest to easily add this?

- Can you create custom fields to display within the article? For instance, we’d like to be able to put something like “Platform: Mac, PC, Linux”, “Software Requirements: RAM, CPU, OS version, etc etc” so that we can display in a block below the article.

- Along the same lines, can it allow attachments in articles, so we could have something like “Download version v1.16 update” or “Download User Manual” and have it link to a file we upload?

All those seem typical in support tools on sites, especially for a software or hardware tech company, so hopefully there’s ways to do it. Thanks! Rich

PressApps

Hi

1 Pin: No. Order: yes drag and drop

2, 3, 4. No (this is plugin territory)

You can test drive the theme backend our demo site

Regards, Ivan

Hi

Can I change or create custom fields on FAQ Accordion Page? Like chance the symbol +?

Thanks

PressApps

Hi, these are currently not plugin features so you would need to modify it. Regards, Ivan

d3lfine Purchased

Hi,

Before buying your theme I would like to know if it is possible to fix menu bar on top when we scroll ?

Thank by advance. D3lfine

PressApps

Hi, yes the menu can be fixed using options panel. You can test drive theme backend on our demo site: http://demo3.pressapps.co/knowledgepress2/?preview (click launch demo)

d3lfine
d3lfine Purchased

Thank you so much, it’s perfect :)

Hi, I’m thinking of purchasing this theme. I have a load of questions but I think they will probably be answered in the documentation. Is there any way I can be given access to the documentation?

PressApps

Hi, email me through my profile page.

Hi PressApps , is it supports rtl languages

PressApps

Hi, no it doesn’t.

I cannot find any PressApps support forums. Does a forum exist where users can help one another?

It’s strange to create a theme for self-service customer support, and not to use such a system yourself.

Default-user

I sent you a support email on Monday, and just sent a follow up message now. I really need help with this stylesheet problem I am having!

PressApps

Hi, thank you for your purchase. Currently there is no forum.

Default-user

I sent an email to the support address. The title is “stylesheet problem.” It’s a really big issue that has prevented me from using the theme. Please help!

Do you have any advice for creating a proper wiki using your theme, particularly enabling users to edit/create content? (plugins your theme is compatible with etc) thanks a lot

PressApps

There is currently no front end editing, you can test drive the back end on our demo site (Launch Demo). Regards, Ivan

uouapps Purchased

Hi Ivan

Hope you’re fine, do you have any idea why the site is messed up it’s a brand new install: http://93b.c2e.myftpupload.com/

thanks UOU

uouapps
uouapps Purchased

Hi Ivan, thanks for your reply the problem is that I followed your instructions and now that I imported then exported all the hierachy I created for the categories & subcategories of post are set on one level instead of 2. it took me some hours to organize this hierarchy now I have to redo it all from scratch

do you have any idea whether you’ll publish the update today? Thanks UOU

PressApps

Hi, there is some major misunderstanding here:

You initial query was about styling issue (CSS), plus keeping the same CSS styles when moving site (in your email), so I advised to export/import Theme Options Settings.

In your last reply you talking about importing/exporting posts and categories (content)... a completely different thing. Importing content (post / categories) is a simple process using XML file, unrelated to the theme or styling issue.

The customiser issue is bit more complex so no it wont be done today (no ETA), the customiser setting can be all set without using customiser.

uouapps
uouapps Purchased

come on guys you still didn’t publish the update, it’s also for your own benefit

Hi, before purchasing I would like to know how the information is treated with your template. Are there any kind of KMS functionalities to list/edit/insert/delete each item or are should I write them directly in the Wordpress code? Or are the items taken directly from a DB (i.e. MySQL)? Thank you.

PressApps

Hi, this is Wordpress theme, the KB articles are WP posts. You can test drive the theme backend on our demo site: http://demo3.pressapps.co/knowledgepress2/?preview click Launch Demo. Regards, Ivan

Hi.

I’m about to buy this theme, it looks great.

Quick question, I have another search plugin that I use. Am I able to replace the one within the theme?

thanks

PressApps

Hi, thank you for your interest. The home page live search is a widget (sidebar) so if your plugin has a widget it should work but I can’t guarantee third party product. We have also a live search option on the main navigation but your plugin is unlikely to integrate there. Regards, Ivan

PressApps,

I cannot got dropdowns in the menu to work for the life of me. I haven’t modified anything or any files this is a fresh uploaded after importing your example data. Have you come across this before? I have tried with 4.1 and 3.8 for testing this issue. Thoughts? Is this common? have you seen it before? Thanks!

PressApps

Hi, thank you for your purchase. We havent seen any dropdown issues, please contact support with details and url: http://pressapps.co/support/contact-support/

xtraball Purchased

Hi, When trying to activate the theme, the pages is blank and we have a 500 error, with 2 errors in the Apache logs: “Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden”

And “PHP Fatal error: Call to undefined function redux_post_meta() in xxxxxxxxxxxxx/wp-content/themes/knowledgepress/lib/functions-core.php on line 173”

Any idea please? Thanks

PressApps

Hi, thank you for your purchase. Please install the required Redux framework plugin (described in documentation). Regards, Ivan

Hello, I have had this theme running for a few weeks (after upgrading to the latest version) all of a sudden the site looks different with the header and menu styling being messed up. It doesn’t seem as though the theme options styling is being applied anymore.

Also I am getting an error about missing ss-style.css. I have tried various permissions issues and to create the ss-style.css folder and none of these fixed the issue. Any issues?

PressApps

Hi, please try changing one of the colors under Theme Options >> Colors, if that doesnt help click “Reset All” under Theme Options. Please avoid using WP customiser as it sometimes also causes the issue, we are currently looking into that, I will also test theme update. Ivan

Default-user

Thanks, I was able to get everything working again by “Reset All” and then clearing browser cache and then it finally worked. I did that several times but after a couple times it finally worked. Now my only issue with the upgrade is the knowledgebase page is not showing any of the bullet icons for some reason. It shows a normal bulleted list. Is there some reason why the icons would not be pulled properly. As far as I can tell the HTML is correct with the same tags as the demo theme. Thanks in advance!

PressApps

Please send us the page url through support page http://pressapps.co/support/contact/

pre-sales questions:

1) How do we test out the admin so that we can be more sure that this product meets our requirements? Thanks

PressApps

Hi, go to demo site and click LAUNCH DEMO: http://demo3.pressapps.co/knowledgepress2/?preview

Pre-sales questions

1) Does the search box searches both the knowledge base and FAQ at the same time? I tried and it seems like it does not search the FAQ. Seems like the search for each only searches within it’s own area

PressApps

Hi, yes the live search searched only knowledge base articles (posts). Ivan

Can you provide separate plugin for Knowledge Base theme and Accordion FAQ plugin ?

mztmoraes Purchased

Ivan

I sent a support, from a page support and email, a few days ago and have not received your return.

I also have the sense that some improvements in the products could already have been posted. You want to do them? Documents PA, PA FAQ, live search, etc.

Thank you for your attention.

PressApps

Hi

We are planing most our product updates throughout March/April. We value our customers but unfortunately we don’t provide product customisation as part of support, it is just not feasible. Regards, Ivan

Default-user

Hi Ivan

I think the more the product is better, the more you sell. Otherwise, more satisfied users, more sales. The more sales, more money. The more money, the greater the business.

Help us. :-)

Regards

by
by
by
by
by
by