399 comments found

Adwiz Purchased

This looks like a beautiful theme. Certainly the best one I’ve seen for a knowledge base. However, I noticed in the demo that the buttons on the Shortcodes page, when hovered over, go completely black with the text color also black. Is that a bug in the CSS? Do the short codes provide options for hover color or is there a default or do we have to set that with custom CSS?

PressApps

Hi, this is a bug, thank you for pointing that out. I will have this fixed, the text should be white on black on hover. Ivan

Nice work. Quick pre-sales question:
  • 1: can responsiveness be switched off completely? i couldnt find that option in the sandbox demo, and “fixed width” didnt do the trick.

  • 2: if “no” to my first question: how much time will it take to modify the bootstrap to remove responsiveness? will you be able to assist?

  • 3: is there a shortcode to call just the posts list of one knowledgebase category? i want to build a page with the live composer, and add knowledge base category listings for one category only in a particular area of that page.

  • 4: if question number 3 doesnt work: can you make a shortcode out of your knowledgebase-pagetemplate that allows us to select category, numbers of posts etc? somthing like [listcategory posts=5 showname=yes showreadmore=yes]

  • 5: what happens if Danny releases a new version of the live composer? will we be able to update the plugin, too?

Thanks,
PressApps

HI

1. No.

2. If you know what you are doing maybe 1 hr, no we dont provide modification as part of support, it is just not feasible.

3. No

4. Surely could be done, but you will need to get a developer, we wont do that.

5. You will not be able to update it directly but it will be updated as part of theme update.

Regards, Ivan

Hi. This theme has the functionality of your plugin – Document plagin? – http://demo3.pressapps.co/document/?preview#Document%20Plugin

PressApps

No, the knowledgePress theme doesnt include Document plugin or its features.

looking into this theme for my company, not the most experienced with wp

is it possible to change the ccompany icon at the top left of the main menu? how would I be able to do this?

PressApps

Hi, yes the logo can be uploaded in back end options panel. I suggest you test drive the theme’s back end on our demo site.

Hello, I have a problem installing the demo content, Ive tried three times from zero but nothing works, can you help me to get my site as you have in the demo? The error is that wordpress was Failed to import the images from the xml, also I get this error. http://soporte.mobile360.biz/kb/Captura.png

Thanks a lot

PressApps
Hi, seams like PHP memory issue, try to increase memory limit. One way is in wp-config http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Hello,

1) I’m trying to locate the php file for the navbar (right side – primary_navigation ), in order to add another wp_nav_menu just after the existing one.

2)I’m also looking to locate the html of the wp_nav_menu (primary_navigation), to create a custom html for a new menu.

3) I noticed in your demo admin version Tickets or “PA Tickets” but I can’t find it anywhere. Did that get discontinued?

Default-user

Nevermind 1-2. Was trying to add an alternate navbar if the user was logged in. ended up too complicated so i downloaded a plugin to change the setting of the menu if the user is logged in or not etc.

PressApps

Ticket plugin is a brand new product, currently awaiting review by Envato. Regards, Ivan

Is it possible to add normal, static content pages in the menu?

PressApps

The theme uses default WP menus so you can add any page/link as per default theme, the demo site allows back end test drive. Ivan

Hi, i would like to remove the link on the logo. How can i code this thanks.

PressApps
Hi, for image logo the following custom CSS should do, add it to Theme Options >> Advanced >> Custom CSS:
.logo {
pointer-events: none;
cursor: default;
}
Default-user

Thanks for quick reply. Worked a treat!

Hi again, is the footer height changeable? I only wish to have a logo in there with no widgets. It doesn’t seem to dynamically change to the height of the content ie. if there is no widgets etc then it still stays the same height. Hope that makes sense??

Cheers…

PressApps
HI, yes the height changes depending on the widget height but there is quite a bit of padding above widgets, try removing it with custom CSS (add to Theme Options > Advanced):
.content-info { padding-top: 0!important; }

Hi,

How can I change the color of the LiveSearch Bar on this webpage ?

http://pbcommunication.fr/help/

It’s white texte, on white background, but I already change the color setup on the Theme Option parameters.

Thanks.

Default-user

and change the text on the search bar at the same time please. Thanks

PressApps

I can’t find any live search on your site.

KatyMike Purchased

Hi there, I’m updating the theme and installing PA Shortcodes. Upon activation I get: Fatal error: Cannot redeclare class PRESSAPPS_SHORTCODE in /home/content/54/11030454/html/wp-content/plugins/pa-shortcodes/init.php on line 15 What should I do? Thanks! Katy

PressApps

Hi, switch to default theme and insure you removed the old Shortcode plugin before installing the KnowledgePress 3. Ivan

Default-user
KatyMike Purchased

Thanks! Perfect now.

Hi, where to edit the URL of the Knowledge base, forum and faq in the homepage below the image. in your version 2 it was in the same page.

our page: http://support.bizsol.co/ screenshot : https://www.evernote.com/shard/s137/sh/f54ef79b-cb0a-48af-ac66-6fc774242a02/228e428daa3a0b1f46d3b792fbcd67c2

PressApps

Edit the links using Live Composer plugin on the front end of the page.

KatyMike Purchased

Hi, sorry to be so stupid but I have read the documentation that came with the update and I am obviously misunderstanding somethign… But how do I turn on the live search on the landing page in this new version? I put it in the menu header just to have it, but I can’t figure out where to add it on the landing page. I used the one that came with the updated template… Thanks so much! As a work around, I was trying to add the Live Search to a widget for the sidebar that you place in the live editor, but it kept saying that the sidebar was empty of content… so it’s got me stumped…

Default-user
KatyMike Purchased

I had already tried that: my widget must not be working…

Default-user
KatyMike Purchased

Yes it was the widget that I messed up! Thanks!

Default-user
KatyMike Purchased

Just for your knowledge, I was confused between the widgets you can create in Appearance>Widgets and the ones you need to create in the Live Editor!

Hi, i need some help with the translation files. I follow all intructions and when try to save the file to pt_PT.po (portuguese) the poedit give me some header errors and one translation issue. In front-end don´t assume the translation changes…

Thanks.

Default-user

I open the new file and i made one change to test. When i save as to pt_PT.po i get this two errors. 1.http://prntscr.com/51a7j6 2.http://prntscr.com/51a82e

Maybe is the reason that it don´t work…

Default-user

Any idea or solution?

PressApps

I have tested the file and it seam to work fine on my end.

Customer Support

Thank you for your purchase. Customer support service is provided exclusively through external system.

------------------------—-

Contact Support: http://pressapps.co/support/contact-support/

------------------------—-

No support will be given through the Envato comments system, exceptions are pre-sale questions. Please note we provide limited support, for full details see terms: http://pressapps.co/support/contact-support/

Hi This is a very nice theme. I have some observations and presales Qs.

I noticed some pages break on iPhone portrait. It seems some child divs are not scaling correctly and breaking the width. The short codes and video examples show this well. Please note this is viewed on actual iPhone and not responsive preview dev tool so please check with real hardware.

Q1. Assuming this is a minor CSS bug will you be fixing it?

Q2. I noticed you have Knowledge Base, Knowledge Base 2, Knowledge Base 3 in the main menu. I’m assuming you are using same mindset as your Document plugin and creating parent and sub categories to group related topics together. I need to be able to have the following nested hierarchy… example:-
Shop
- payment
- shipping
- etc…
Account
- Forgot Password
- Forgot Username
- etc…
Product Support
- Brand X
- – Product A
- – - How to open box
- – - Give box to cat
- – - Put batteries in
- – - Troubleshooting
- – Product B
- – - Inflate the ballon
- – - Turn on laser
- – - Etc…
- Brand Y
- – Product K
- – - How to press the button
- – - Other use of button
- – - If your dog is deaf
etc

Is this possible or is there a limit to nesting?
Q3. If possible as per above example does the front end render show the hierarchy well?
Q4. I’m assuming you are using custom post types?
Q5. How well does your document plugin integrate? Could I create a simpler hierarchy as above but like this:-
Brand X
- Product A – Document Category=1
- Product B – Document Category=9
Brand Y
- Product K – Document Category=16
etc…

Q6. How about the built in FAQ integration? Could I do this:-
Shop (knowledge base)
– payment FAQ
– shipping FAQ
– account FAQ


Thanks for your time

PressApps

Hi

1. will check this and fix if required, thank you 2. KB page can display 3 levels (not the same as doc plugin) please test drive the back end: http://demo3.pressapps.co/knowledgepress2/?preview 3. same as 2 (test drive) 4. no, using default wp posts 5. Document is a plugin and works with any theme, no “integration” required…page displays cat one level down, again test drive demo 6. Faq come as separate plugin, can display category title and faq posts… again test drive demo

Regards, Ivan

Richidi Purchased

I get following error: “The following file does not exist and must be so in order to utilise this theme. Please create this file. Try visiting the theme options and clicking the “Reset All” button to attempt automatically creating it. /var/www/content/uploads/sites/43/ss-style_id-43.css”

I use multisite and have changed ‘wp-content’ to ‘content’. I tried “Reset All”, but it doesn’t work.

Theme is working, but I think it’s missing some bits of css here and there.

PressApps

Hi, the change of ‘wp-content’ shouldnt be an issue, go to Theme Options >> Colors, change primary color and save, that should generate the file.

Default-user
Richidi Purchased

Thanks, but that didn’t work for me. I also tried to change content-folder to 777.. I can still see the warning at ‘Install Required Plugins’ page.

Hi, the live search function is not viewed in the live preview (demo). Could you please inform me if it’s possible to integrate it?

Kind Regards

PressApps

Hi, check the demo site, I added live search, thank you.

Customer Support

Thank you for your purchase. Customer support service is provided exclusively through external system.

------------------------—-

Contact Support: http://pressapps.co/support/contact-support/

------------------------—-

No support will be given through the Envato comments system, exceptions are pre-sale questions. Please note we provide limited support, for full details see terms: http://pressapps.co/support/contact-support/

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