379 comments found

Hi, I would like to edit the /category/ pages (clicking on category name in the knoledgebase page – where you see all the posts in the category selected)

and ad all posts name + link in the category (as a sub menu above all post titles).

How can i do that ? which page is the category page (could not find it)?

Thanks

PressApps

Hi, categories are displayed by index.php, this is more involved modification so if you don’t have the skills i would suggest you gat a developer to do this for you. Regards, Ivan

deleted

Just noticed that IE8 isn’t supported. Is it possible to support IE8?

up to 30% of the total windows userbase still uses Windows XP. you cannot abandon IE8 support (yet)!

Default-user

UHH – then you should ONLY support IE8, because it has the highest user Count amongst IE browsers !! (stats are what you make of it, 30% of all IE users still use IE8 – and most will until april, because the remaining ones are mostly business users, where the IT department will be deploying Win7/Win8 before april 2014.

gregmc Purchased

does the ajax search work for anybody? – i have vanilla site, only 2 plugins are what came with theme, but search wont load, just shows ajax spinner??? Half the reason i got this theme

hi,

I have a problem with the counter in the knowledgebase (“view all XX articles”), i have a category with 5 articls and it sais “view all 10 articles” ... (no drafts in that category, only 5 posts).

thanks

PressApps

Can you please email me the page url at support@pressapps.co thank you.

Default-user

thanks, just sent you the email

Hi,

Is there a way to remove the sidebar completely and have a page template that is just content only. A bit like the FAQ page template from the days of v1.x?

Thanks,

Default-user

Brilliant, thanks Ivan. Another question, is there anyway to remove this gap at the top of the page? (SS: http://www.imageurlhost.com/images/0ei8u3l6r39rhm9egpqw.png).

Not sure if it supposed to house anything, but ideally I’d like the header of page to sit at the top and there be no unnecessary gap.

Thanks,

PressApps

Hi assets/css/app.css line 332

.content {
margin-top: 60px;
margin-bottom: 70px;
}

Change the top margin to 0, or override elsewhere eg if you using a childtheme. Use browser inspector to find css classes. Ivan

Please, send you an email about this: ” I have a problem with the counter in the knowledgebase (“view all XX articles”), i have a category with 5 articls and it sais “view all 10 articles” ... (no drafts in that category, only 5 posts). “

How can i fix it ? Thanks

PressApps

Yes got your email and I replied asking for login details so I can see the post/category structure so i can replicate the issue on my end. Please send the details, thanks. Ivan

Default-user

sorry, i did not get the email. just sent you the login details. please confirm getting it. thanks !

Great looking theme! Is it compatible with WordPress 3.7? Thanks!

PressApps

Thank you, yes it is 3.7 ready, the demo site is running 3.7. Ivan

Hey Ivan, great theme.

I have currently installed version 1.6.5. on my website.

How do I update the already installed KnowledgePress theme? I just downloaded version 2.1.0.

Is it just a matter Deactivating the theme, then uploading the latest ver zip or do I need to do something special?

Thanks.

PressApps

Hi, thank you. Deactivate and delete the old version and then install and activate the new version. Please read the documentation first as this is a major update and settings have changed so you will have set your theme settings and page templates again. Ivan

Is it possible to get version 1.7 from you? You have made so many changes in v2.0 that it would basically mean a complete site rebuild for my client, there’s just too many changes.

The changes are great and you’ve done a great job on the theme, there just isn’t a budget to rebuild 20+ custom templates, take out font awesome for the custom box icons they used, build back access to fonts you removed, etc. etc.

PressApps

Sure, just email me at support@pressapps.co

Default-user

Thanks, email sent. Oh I forgot to ask about 1.7 & WP 3.7. Will they work together? You may not have tried it.

pparma Purchased

I Hi downloades teh new VersiĆ³n 2.1.0 but the “home”tab for configuring the site is no more as an option.

PressApps

This is a major update, options panel & page settings have changed and will need resetting after upgrade from version 1.x. It is worth checking the changelog on product page before upgrading. Please read the documentation on setup info. Regards, Ivan

PressApps

Home page options are now located on a page after setting home page template and saving.

does this come with the plugin on cc?

PressApps

Which plugin… shortcodes, faq? What is cc?

Default-user

codecany0n, your knowledge base plugin, whats the difference besides the theme?

PressApps

Theme uses post as knowledge base articles, shortcodes and faq plugins are included. Plugin uses custom post types as knowledge base articles and it has article voting feature.

Hi,

Is there anyway to get the search function to index PAGES aswell?

Thanks,

PressApps
Sure, open lib/custom.php and on or around line 27 you should see:
$post_type = "'post'";
change it to:
$post_type = "'post','page'";

The home page of template is completely different than what is displayed in Demo site. How do I make same home page? Thanks

PressApps

The home content page won’t import using xml file, you need to add/set it. Read the documentation, in short create a page, set the page template as “Home” and save, after save metaboxes will be revealed where you can set the home page settings. Regards, Ivan

How can I extend the length of text on the featured articles on the front page for the preview?

PressApps
Open lib/custom.php scroll all the way down to the last line (in latest version):
define('HOME_EXCERPT_LENGTH',       12);
and change 12 to whatever you need.
Default-user

Awesome!

Is there also any way to … hide one of the blog categories from showing on the knowledgebase template?

I have a new/blog category that I do not want to show on the knowledgebase template. But, it shows because it’s a category.

PressApps
http://codex.wordpress.org/Function_Reference/get_categories

“exclude – Excludes one or more categories from the list generated by wp_list_categories. This parameter takes a comma-separated list of categories by unique ID, in ascending order.”

Default-user

Cool! I figured it out. You guys offer awesome support.

The one other thing I’m having issues with is footer.php. When I make changes to it, it only shows on the home page, not on any other page. I added some custom HTML into footer.php and it won’t show on other pages.

PressApps

Thanks. Your HTML should disply on all pages, unless you added you code inside the “if” condition for home page templates only… last three lines

Importing demo content on the latest version of Wordpress gives lots of errors. You might want to correct this.

Import WordPress Failed to import faq_category Existing Customer Questions Failed to import faq_category Pre Sale Questions Failed to import “How do I purchase your product?”: Invalid post type faq Failed to import “Do you provide product support?”: Invalid post type faq Failed to import “Is your product compactible with WordPress 3.0?”: Invalid post type faq Failed to import “General”: Invalid post type forum Failed to import “bbPress Forum”: Invalid post type forum Failed to import “Which currencies do you accept?”: Invalid post type faq Failed to import “What is the cancelation period?”: Invalid post type faq Failed to import “Does the plugin support PayPal payments?”: Invalid post type faq Failed to import “Can upgrade to premium package?”: Invalid post type faq Failed to import “Can I change the theme color?”: Invalid post type faq Failed to import “Reply To: Edit copyright notice”: Invalid post type reply Failed to import “Reply To: Edit copyright notice”: Invalid post type reply Failed to import “Hello World!”: Invalid post type topic Failed to import “Re: Hello World!”: Invalid post type reply Failed to import “Uploading a logo image”: Invalid post type topic Failed to import “Uploading a favicon image”: Invalid post type topic Failed to import “Setup Google analytics”: Invalid post type topic Failed to import “Edit copyright notice”: Invalid post type topic Failed to import “Enable shortcode generator”: Invalid post type topic Failed to import “Custom Widgets”: Invalid post type topic Failed to import “Reply To: Custom Widgets”: Invalid post type reply Failed to import “Page template setup”: Invalid post type topic Failed to import “Reply To: Page template setup”: Invalid post type reply Failed to import “Reply To: Page template setup”: Invalid post type reply Failed to import “Home page boxes”: Invalid post type topic Failed to import “Reply To: Enable shortcode generator”: Invalid post type reply Failed to import “Reply To: Setup Google analytics”: Invalid post type reply Failed to import “Reply To: Home page boxes”: Invalid post type reply All done. Have fun!
PressApps

Will do, thank you.

PressApps

On the second look, it seams that you haven’t had faq plugin and bbPress plugin activated when you performed the import, hence the errors.

Default-user

Ah, makes sense. Might want to add that in on page 5 of the User Documentation, as there is no mention of enabling plugins till later on on page 23. Thanks!

http://themeforest.net/item/knowledge-base-wiki-faq-wordpress-theme/discussion/3434096?page=4#comment_3409065

Referring to the above. I can’t find where I need to edit the hero search box to change the “Find Help! Enter search term here” placeholder text. search-live.php is the other box. Could you direct me? Thanks.

PressApps

template-home.php line 63, template-home2.php line 67 Regards, Ivan

Another quick question, how can I remove the ‘By [Author]’ text at the end of every post? I don’t want post authors to be visible on the frontend.

Thanks

PressApps

Meta info is in templates/entry-meta.php. Every editor has a search function you can use and for css use browser inspector.

Default-user

Awesome! Thank you. One last question (I promise!)

Is a better search plugin supported? Should have no effect on the theme, right? Something like https://searchwp.com/

Thanks Ivan!

PressApps

You are welcome. The live search fields are custom coded so there is no telling how would other plugins integrate, the default wordpress search widget should work with anything. Ivan

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